I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They i... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
First time customer….Good people took care of me when I had a problem… then checked again to be sure order was correct and I was completely satisfied!! Have ordered from them 2 more times since with... Mehr ansehen
Not a great experience. Specifically asked if all parts were in stock prior to pulling the trigger on the 950.00 purchase. Weeks went by before they shipped outta a Florida warehouse. And got 1 of... Mehr ansehen
The folks at Ground up are wonderful and polite. I am fortunate to do will call pickup. Great experience every time. They continuously try to supply the best quality restoration parts to us. I purchas... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Kontaktinformationen
2 Commerce Blvd, 32164, Palm Coast, Vereinigte Staaten
- 2032351200
- info@ss396.com
- ss396.com
4,1
Gut
500 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Birthday gift for son
Package was received in good condition. It’s a birthday gift for our son so he won’t receive it or install in until the end of this month. Looks like it will be a nice addition on his chevelle once he installs it.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Thanks for the review Debbie, I hope he enjoys the gift!
Quality Inspection Missed
One of the items I ordered (CV07-G02) was missing hardware (qty.6 #8-32 small pattern nuts to secure the molding.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Javier, sorry to hear that! Please give tech support a ring and they can help you out!
Order came fast and fit perfect
Order came fast and fit perfect
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Thank you for the review!
Quick delivery
I was informed when the product was back in stock and after ordering it was delivered quickly
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Thank you Bobby!
Relieved all parts that were order
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Thanks Jeff!
Antwort von ss396.com
Thank you for the review Heather!
Ground Up Part #: IT-69 AC vent
This review it’s not about the experience it’s about an expensive product Ground Up Part #: IT-69, I received this part along with a Dash Assembly, from the looks the part looks great but here is the issue, no fasteners or any other “attachments” as specified in the description at the SS396 site, second issue this part is a two vent system, the right side moves freely the left side does not move freely at all it was very poorly assembled, for been made in the USA at $139 retail it’s very disappointing if it was not for the fact that I need to get this car done I would have it returned, it sucks that I pay extra for expedited delivery, quality assembly definitely needs major improvements
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Hi, if you ever need further assistance after a purchase, please feel free to call tech support.
Quick shipment of part.
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Thank you for the review.
I do like the service.
I do like the service. I received my item but unfortunately it did not work after installation and notifying tech support. With tech support troubleshooting assistance and troubleshooting techniques applied, the pump still did not work. In process of requesting a replacement.
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Thank you for the review Daniel, if you have any further questions please contact tech support!
Fast shipping quality product
Fast shipping quality product
17. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Thanks for the review!
Antwort von ss396.com
Thank you for the review Michael!
Best Company for Resto Parts
Everything was shipped and received quickly and just what I was needing for my 69 Chevelle build.
Thank you
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Thank you for the great review, Greg! We're glad everything arrived quickly and was just what you needed for your ’69 Chevelle build. We appreciate your support!
Quality products
Quality products, fair price and quick delivery.
24. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Thanks for the review, Ken! Glad to hear you were happy with the quality, pricing, and quick delivery. We appreciate your support!
So far everything has been great
So far everything has been great. Have gotten a few orders so far and hope to get more in the future.
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Thanks for the great review, Jonathan! We’re glad everything has gone smoothly so far and appreciate your continued support.
Use the product before on other builds…
Use the product before on other builds great quality very happy
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Thank you for the review, Ken! We’re glad to hear you’ve used it on other builds and have been happy with the quality.
You have parts for my car that I can’t…
You have parts for my car that I can’t get in California. But I appreciate the price that I got from you because they’re hard to get down here thank you!
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Thank you for the great review! We’re glad we could help you get the parts you needed at a fair price. We appreciate your support!
Great Service
Decent shipping time great customer support team they helped me get the right part.
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Thank you for the great review! Glad our team was able to help you get the right part, and we appreciate your support.
Lack of effort?
This is the message I sent . (I ordered JDX-69KV4 ($243), but wanted to order JDX-69KV8 ($261). I need the inner window felts offered by the second product. Can I just pay the difference and get the interior window felts for a 1969 chevelle?)
Customer service responded that "this is not an option. They are sold as a set". I doubt that this is the case. I am betting that an additional order for the two felts that are available in JDX-69KV8 could have been arranged, but the person did not how to make that happen. Resulted in outrageous shipping return cost just to get $20 worth of parts. I understand that I made the mistake, but believe that with a little effort on your end the parts could have been purchased separately.
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Thank you for the feedback, Steve. You are correct that this started with an ordering mistake, and we understand why the outcome was frustrating.
In this case, we do not sell the inner window felts separately, so the only option would have been to return the incorrect kit component (CH182A) and reorder the correct kit component (CH195A). That said, we agree the return shipping cost for such a small difference is frustrating. As a gesture of goodwill, we’d be happy to review the return and reimburse the shipping cost you paid out of pocket. Please contact our support team and reference orders SO056190 / SO057034 so we can take care of it.
Never received the book
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Thank you for the feedback, Tyler. If you’re referring to our free parts catalog, please note these are shipped weekly via USPS bulk mail and typically take 4–7 weeks for delivery. If you need one sooner, please contact our support team and we can review faster delivery options.
Order was on time and no damage
Order was on time and no damage
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ss396.com
Thank you for the review, Kelly! Glad your order arrived on time and in perfect condition.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.