Spectrum Insurance Services Bewertungen 708

I done my first claim and the guys there where really helpful they spoke to my garage and approved the claim in no time highly recommended

Short time to wait for appointment, engineer arrived on time and did a very thorough job

They cover me 450 pounds

Excellent job on my car. Professionally removed the scrape on my car, very thorough and very pleasant and knowledgeable engineer.

Claim handled swiftly

The situation and exclusions were explained well and timely. I was aware of what was going on at all times. Settlement was prompt.

All the staff helped me sort out how to submit my claim and the efficient way that my claim was dealt with

Spectrum were very helpful when our car stopped working only 5 months after purchasing it from Car Giant. 11 months on and our car is still causing us problems and Spectrum are still helping to get these issues rectified.

This was the one of most stressful experiences I have ever had with an insurance company. They time after time tried to wiggle out of paying the claim. Eventually after many many battles calls emails, 2 different garages and an engineers report they paid a % of the claim but even then they kept referring to the policy wording and trying wiggle of other related parts needed to get back on the road! My complaint was essentially ignored and they said they hadn’t done anything wrong and admitted no liability for causing so many delays and stress. No hire car was offered until the claim was accepted which took months had to beg and borrow and hire my own!they offered £100 and I was of the road for 5 months. I requested a subject access request ( SARS report ) which has also been ignored and I have now registered a complaint direct with the ICO for failing to provide the information I requested. Stay well away from this company they are the cowboys of the car warranty industry.
I would never recommend Spectrum in a million years. STAY AWAY they should not be FCA registered.ince j have the information requested I will be taking my complaint to the financial ombudsman.

Amazing firm unfortunately this is the second time in 2 years I've had to use them and both time they helped me out and sorted the claim for me. Great service great professionalism,I already tell people I know to get warranty with this firm and will definitely be staying with them for the foreseeable future.

Perfect warranty provider

Warranty Sales
Nabeela was an excellent help in assisting me with after an issue with the Company who sold me my car and were dreadful re assisting me with this.
She is a credit to the Company.

NABEELA took me through all the staff and explained everything, she was very nice an patient

With my car breaking down and speaking to spectrum in the morning who sorted everything out for me , recovering the car and getting it to the garage a lovely lady Emily called me back the same night to give me the diagnosis and reassure me it was all under warranty and everything will be taken care of to my relief as it was quite costly for the repair work. Exceptional service all in a day , thank you Emily for explaining every detail and the good advice you gave on my car. Fantastic service !!!
Thanks Ange.

I would like to Thank the spectrum team for making my claim very seemless. I had a gearbox issue with my Kia . They recommend me to go there garage Brittanic Auto Transmission in Tottenham that dealt with my claim very quickly & had me back on the road in 2 days . Thanks all round . Wouldn’t hesitate to recommend Spectrum

I have a car giant warranty with spectrum. I was experiencing a gearbox problem. I contacted spectrum who was very helpful & recommended me to go to there gearbox garage in Tottenham , Brittanic . My claim went very smooth & was successful. My car drives good . Thank you spectrum.

Emily was extremely helpful and guided me through the warranty process, chasing up the dealership who were doing my repair and phoning me when she said she would. Her colleagues were also very helpful.

Our VW T Roc had an auto gearbox fault. Spectrum Insurance organised transport and repair with an approved specialist and covered all costs. Our case was dealt with efficiently and sympathetically. The customer advisors were all extremely courteous and helpful. This includes LSB who also organised a refund for the initial transport costs to the local VW dealer. We have been greatly impressed with them,

My repair is not yet completed