spacetalkwatch.com Bewertungen 

Absolutely appalling customer service from Spacetalk — the worst I’ve ever experienced. There is no phone number to call, and despite multiple attempts to get in touch, I’ve received no response from anyone but a Chatbot.

I returned a faulty watch on Friday, September 5, and six weeks later I still haven’t received my refund or a replacement. My son has been uncontactable since, which completely defeats the purpose of the product.

I’ll be lodging a formal complaint with the ACCC. It’s unacceptable that a company operating in this space treats its customers this way.

Avoid at all costs.

Broke immediately after taking ages to setup. Stopped subscription but they continued to charge me. Impossible to close subscription without calling and no refund for stolen funds. Terrible.

I bought 2 Spacetalk watches from Spacetalk for my two boys to have for mainly safety and ease for function. They were not cheap, and you pay a subscription. It turned out my Autistic boy was uncomfortable wearing it on his slim wrist, and he has sensory issues also, and it was uncomfortable for him and he cannot wear it. I can not return apparently for any reason. If I had bought on Amazon I could have returned it within 30 days, and a refund. How does the actual company not even consider a return? 😡bad bad service, warning, don’t buy from company!!!

Don’t buy
Been waiting now over 2 weeks for delivery for the loop which was on sale for £79 and with the descent strap
Great I’ll buy it went to purchase another for my other child but it went out of stock ..Amazon had them same price ordered that got it next day swapped sims but now you have to purchase a Spacetalk mobile plan which is locked to the phone £40 to unlock
Anyway still waiting on the one I ordered from Spacetalk back a forth now for over a week and a half saying it’s now back in stock BUT NOT IN THE WAREHOUSE … this is now on the website as back in stock for £129 now so my options were keep waiting OR reorder the watch for the new price ???? And we can have you money and you can still wait I just keeping getting fobbed off this is a sham
DONT WASTE YOUR MONEY
Plenty other ones out there which I am now going to have to purchase

Australia suddenly decided to not support the imoo watch. They say it’s 3G but it wasn’t because that watched worked great in Tokyo on 4G. So I was basically forced to buy the Spacetalk a2 from Optus because it is the ONLY child watch they support.

DO NOT BUY THE SPACETALK WATCH. AVOID AT ALL COSTS.

1) Simply the worst possible watch at everything. Setting it up was impossible. Somehow we muddled through to sort of get it configured. I am not clear that it is actually properly set up. No help anywhere. From anyone

2) It suddenly stops recognising the SIM randomly. I was told by support that it was probably water damage. The watch had never even been near water.

3) The location gps barely functions. You watch the spinning location “find” icon for hours and you will never get a location. Then SUDDENLY after the day is over you get a location report where it has been. This is THE SOLE REASON I BOUGHT THIS STUPID WATCH.

FAIL FAIL FAIL FAIL.

AMAZON SHOULD BE ASHAMED OF THIS P.O.S

Great concept…. But that’s about it.
Everything else is possibly the worst experience on all levels one could expect.
We purchased the spacetalk in December 2024 to allow our son to walk short distances with a device that would make him feel safe.
The instructions to set up were unclear, whether in the booklet that came with the watch or online. As we set up the watch we purchased the 6 monthly app management. Once paid and setup of the watch completed, we received a notification advising the app management would be for free - but we had already paid. We reached out to spacetalk and they advised they can’t refund as it’s been managed through a third party and not spacetalk (information that is mentioned nowhere). Then we had to get the $20/month subscription to enable our son to call/message…etc and allow us to see his whereabouts.
We were all setup at the beginning of February.
Then at the end of March, the watch started to fail to function properly…such as:
- inaccurate location
- no record of heart rate or calories spent
- notification of watch put on/off an hour after it occurred
- text messages delivered 1h after they were sent…etc
And eventually by early April the watch showed a no connection/no sim error on the screen.
Multiple back and forth with a helpless help desk ended up with us being told we had to send the watch to the manufacturer(at our own expenses) to get it assessed and fixed. But because they believe the issue is water related - which is impossible as the watch was only worn during school hours and has not been put under water at any time - it won’t be covered by the warranty and we would have to pay for the repair!

So to sum up:
$229 to buy the watch (on sale)
$74.99 for a subscription we didn’t need
$20/month to get our son’s location that was never accurate Or notification never on time…

So save yourself a few hundreds of $$$$ and avoid this organisation at all costs!!!

It is so hard to access any support. My boys grew out of their watches and I have given them to a friend to use, but we have tried over 3 months to reset the watches for his children and it’s impossible. You can’t call anyone, just email, and it takes several days to get a response. Not very helpful and very hard to reset.

Probably the worst smart watch on the market.
Tech support are only available during weekday business hours via their website messaging service and take a ridiculously long time to respond.
There is no live chat and no tech support phone number.
When I consider this as being a safety device for a child it should have 100% better support.
Also, substandard software that is extremely difficult and frustrating.
Not user-friendly at all!
I'm taking it back to Officeworks today.
Then I'm going to order a myFirst Fone S4.
There's apparently a 2-month wait for them on pre-order but I'm willing to go forward with this, just so I don't have to deal with space talk rubbish.

24 DAYS from order of the Spacetalk watch until acknowledgement that the order was lost (citing ‘system error’), despite numerous emails/phonecalls over weeks.
3 MORE DAYS until delivery of watch just before Xmas.
Son opened box Xmas Day. 3 MORE DAYS until code supplied to use watch (should have been sent on confirmation of order) so couldn’t use watch.
Only able to be used for 10 hours over 3 days prior to New Years Eve before it shut itself down due to overheating and uselessly short battery life. The watch was so hot that it was uncomfortable to wear.
14 MORE DAYS waiting for and completing two sets of ‘trouble-shooting’ tips that were totally uselss. When I asked for refund procedures I was ignored and asked to supply more information in order to return and repair the watch.
2 MORE DAYS to receive Return and Repair link. Never received a reply from repairer despite electronic lodgement of form.
21 MORE DAYS to get replies from Spacetalk to my multiple emails about where to return the watch despite again stating that I wanted a full refund, and trying to clarify what would happen to the SIM and App subscription that were unusable for many weeks (and being informed that the subscriptions were not Spacetalk’s problem). My refund requests were again ignored as I was sent instructions on how to transfer a SIM from one Spacetalk watch to another, if the watch was replaced.
I returned my full order (Watch, 2 chargers, screenprotectors, extra bands and SIM cards) using the postal return slip, having been told that the items were not being repaired but replaced, but stating that I wanted a full refund.
11 MORE DAYS to be told that a refund could only be considered after Chargeback procedures had been completed via my bank/credit card company.
After 21 MORE DAYS I received a tracking number from the repairer that the watch was being sent back to me, despite earlier reassurances that this was not happening. The repairer had ignored the plan to return the watch to Spacetalk and suggested that it was not the repairer’s problem. Spacetalk stated that this was unfortunate but offered no suggestions as to what to do about a package sitting uncollected in a mail centre or post office.
9 MORE DAYS to find out that my credit card chargeback had been declined, and the matter had been escalated to the merchant bank/Mastercard, FOUR MONTHS after my original order..
There was no offer to reimburse me for the months that my SIM was unusuable.
I’ve been asked to review quality of the responses of various Spacetalk staff replies, and continue to receive automatic spam SMS/emails from Spacetalk. What a joke!
DON’T EVEN THINK ABOUT BUYING FROM SPACETALK. MY EXPERIENCE IS AN UNCOMPLETED HORROR STORY.

Still being charged despite closing account over 18 months ago. Be careful since they treat customers very badly

We love the watch, it’s the customer service (or lack of it) that really let’s them down.

DO NOT BUY THIS WATCH AT ALL recently the company has removed its uk presence other than to still sell and make a profit. This has resulted in zero support services during the uk business day and inadequate support from Australia with no resolution weeks on and them asking you for records they have 24 to 48 hours and then not responding again for the same time. They make zero effort to properly support any uk customers stating they can only assist during 9to5 in the Australia Day. It’s appalling and unacceptable for any company wanting to do business in the uk! When they had a presence in the uk their support was brilliant.. sadly no more

I got a Spacetalk watch for my child this summer. I have had many difficulties setting the watch up.
Firstly, the app only appears to allow me as a user. Secondly the battery life is atrocious - and sometimes it doesn't charge properly.
Thirdly, the alerts don't work.

Our daughter watch has been losing charge very quickly and we have been having a nightmare with the support, theirs no phone number to speak with anyone in the uk and we are just been passed puller to post, so much for been able to track where our daughter is due to barter not lasting long enough

My son broke the screen of his Adventurer watch. Emailed Spacetalk and they agreed to repair. I was told it would take 3-5 days once they received it. A month later and I'm still waiting.
The phone number on the website is not recognised. Emails go unanswered. I did get an apologetic email 2 weeks ago. I was to let them know if I hadn't heard anything by the end of last week. Emailed and still haven't heard anything. Very disappointing. I'm ready to take complaint to the next level. I've paid a month for a service that I can't use.

Fantastic customer service. Had an issue with my sons watch, I dropped them and email and the next day they had responded with what I needed to do next, within a week they had received the watch fixed it and posted it back. Amazing team and can't do enough for you. Very happy 😊