Finding the exact area (even in the building I live) was great! The website was easy to use and sent me reminders and notifications through email promptly when responses had been sent and next steps t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Place was double booked so it was on me to cancel. Trying to call support for so long but nobody answers. Starting to feel like a scam. Edit: Can confirm they processed their refund. Not a scam, ju... Mehr ansehen
Unternehmen hat geantwortet
Sarah from Spacer was absolutely amazing in communiction skills, speed in communicating and pleasantness on the phone. She really helped me out of a situation where another company Parkhound cancelle... Mehr ansehen
Unternehmen hat geantwortet
I had an issue and asked for assistance, I received a very quick response saying my issue was being followed up. I then got an update on progress. I then very quickly after got a response resolving my... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Spacer.com.au
Vom Unternehmen geschrieben
Spacer.com.au is Australia’s Premier Peer-to-Peer Marketplace for Self Storage, linking Hosts (people WITH space) with Renters (people WHO NEED space).
Founded in 2015, the business provides an efficient and more cost effective self-storage solution for your boat, car, caravan, furniture and household goods, in a secure environment for all users. Spacer is proud to be a part of the growing sharing economy.
Money Back Guarantee
A little peace of mind
If you make a booking through Spacer, you are protected by our money back guarantee. For all our valued Spacer Renters, you will be reimbursed in full if:
- The issue is raised within 24 hours of the booking confirmation, and
- The space is unavailable at the date and time of your agreement, or
- There is a significant error in address or description of space, or
- Your vehicle cannot fit in the space
Please note:
- Removalist fees, alternative parking or transport costs, towing charges and any fines are not included as part of the money back guarantee
- Issues not included above, including change of mind, are not covered by our money back guarantee
- Your issue will be confirmed with the Host
Kontaktinformationen
Level 3, 55 Pyrmont Bridge Rd, 2009, Pyrmont, Australien
- 1300 500 538
- support@spacer.com.au
- spacer.com.au
4,4
Hervorragend
601 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
A good service for locating parking…
A good service for locating parking spaces.
I have a small commercial vehicle so height was critical in locating a space.
This is not available on most postings, so you have to virtually book the space (and pay) before you can contact the owner and check it out.
20. Februar 2025
Antwort von Spacer.com.au
Thanks for the review! Great to hear you found the service helpful overall. Totally understand how important height clearance is for your vehicle—it's a great point. We're working on getting more detailed info like that added to listings to make things easier upfront.
Appreciate the feedback!
Great service
Great service - friendly, efficient, and very helpful if any issues occur.
11. April 2025
Antwort von Spacer.com.au
Thanks so much for the 5-star review! We're thrilled to hear you've had a great experience and found the team friendly and helpful. We're always here if you need anything.
Antwort von Spacer.com.au
Thank you so much for the great review! We're thrilled to hear that you found the site easy to use and the instructions clear. We always aim to make things as straightforward as possible for our users.
Thanks for choosing us!
Antwort von Spacer.com.au
Thank you for the wonderful review! We're so glad to hear that you experienced prompt and professional service. Timely feedback is something we take pride in, and we're happy it made your experience a positive one.
Thanks for your support!
Great support and easy to book
Booking experience was great, as well as the support. Had a bit of communication issue with the person in charge of my lease, but no big deal. Everything was sorted out through the Spacer's customer service team.
1. Januar 2025
Antwort von Spacer.com.au
Thank you for the wonderful review! We’re so glad to hear that your booking experience went smoothly and that our customer service team was able to help resolve any issues quickly. Your satisfaction is our priority, and we’re happy we could assist you!
Thanks for choosing Spacer!
Antwort von Spacer.com.au
Thank you for the great review! We're so happy to hear that you had an excellent experience with our service. We truly appreciate your feedback!
Thanks for choosing us!
Outstanding customer service
Sarah’s customer service was outstanding. She went above and beyond to solve my issue with a very favourable outcome. Thank you
1. April 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you for the amazing feedback! We’re so glad to hear that Sarah was able to go above and beyond to resolve your issue. We’re proud to have her on the team, and we truly appreciate you sharing your experience.
Thanks again, and we look forward to serving you in the future!
Responsive customer service and easy to…
Responsive customer service and easy to use platform
8. April 2025
Antwort von Spacer.com.au
Thank you for the great review! We’re so glad to hear that you had a positive experience with our responsive customer service and found the platform easy to use. Your feedback means a lot to us!
Thanks for choosing Spacer!
Antwort von Spacer.com.au
Thanks for the 5-star rating! We totally get it—sometimes stars say it all. We appreciate you taking the time to share your thoughts, and we’re so glad to hear you had a great experience.
Thanks for choosing Spacer!
Courteous & helpful
Sarah was courteous & helpful when she dealt with my enquiry
3. April 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you for the kind review! We're so glad to hear that Sarah was courteous and helpful in assisting with your enquiry. We’ll be sure to pass along your feedback to her—she’ll be thrilled to hear it!
Impressive customer support
I was very impressed with Customer Support provided by Sarah. First, my call was answered promptly. Second, she addressed and solved my account login issue, and third, she stayed with me to check to make sure my login worked. Sarah was courteous and professional. A pleasant change dealing with Customer Service that works!
2. April 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you for the fantastic review! We're thrilled to hear that Sarah provided you with such prompt and professional support. We’re glad she was able to resolve your login issue and ensure everything worked smoothly. It’s always our goal to provide excellent customer service, and we truly appreciate your kind words!
Very efficient and friendly service
I was most impressed with the Customer Support I received when I listed my car park for rent. Although I changed my listing numerous times Clarisse was always courteous and efficient in responding to my editing needs. Thanks so much Clarisse for your kindness at what was quite a stressful time for me.
23. März 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you for your wonderful review! We’re so glad to hear that Clarisse provided courteous and efficient support during your listing process. We understand that these things can sometimes be stressful, and we’re happy she could make it easier for you. If you ever need assistance again, we’re always here to help!
Excellent customer support
Their customer support is really good. I worked with CJ, who assisted in resolving a parking issue. She was courteous and professional, responding quickly and making sure that a solution was provided on time. If anything may go wrong, you can know that they will have a professional team ready to assist.
1. März 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you for your kind words! We're thrilled to hear that CJ provided you with excellent support and a timely solution. We take pride in our team's professionalism and responsiveness, and it’s great to know you had a positive experience. If you ever need assistance in the future, we’re always here to help!
A easy way to rent out space
It was easy to rent my space and payment is reliably on time.
12. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
We’re so glad to hear that renting your space was easy and that payments have been reliable! Thank you for sharing your experience—we appreciate having you as a valued host. If you ever need any assistance, we’re always here to help!
Rent Garage
Hello .. I was impressed by the immediate service, the special courtesy, very professional, of Miss Clarisse, excellent site, I recommend it
9. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you for your kind words! We're delighted to hear that Clarisse provided you with prompt and professional service. We appreciate your recommendation and are glad you had a great experience with our platform!
Sarah from the Customer Service team…
Sarah from the Customer Service team was very helpful and quick to respond to my issue. In general the customer care team at Spacer is very good!
6. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you for your kind words! We're thrilled to hear that Sarah provided helpful and prompt support. Our customer care team takes pride in delivering excellent service, and we appreciate your recognition. If you ever need assistance again, we’re always here to help!
Sarah was very easy to deal with
Sarah was very easy to deal with, responded quickly to my emails and answered all of my queries. Made whole process very simple. Thank you Sarah 😊
18. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you for your wonderful feedback! We're so glad to hear that Sarah made the process simple and was quick to assist you. We’ll be sure to pass along your kind words to her. If you ever need help again, we’re always here for you!
Spacer Customer Champion Award goes to Sarah
They are amazing especillay their Customer Support person Sarah. I have dealt with Sarah 3 times now regarding a parking matter and she has been very responsive and on-time with her answers.
Great experience with Spacer so far. I would highly recommend.
PS. give Sarah a raise - such star employees are rare to find these days.
15. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Wow, thank you for your amazing feedback! We're so happy to hear that Sarah has provided you with excellent support each time you've reached out. We truly appreciate your recommendation and will make sure to share your kind words with Sarah and our team. And we agree—she’s a star! If you ever need assistance again, we’re always here to help!
Spacer great for car space rental
Spacer found the car space I'm renting very quickly. Clarissa is great to deal with and always answers my queries promptly.
9. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you for your kind words! We're so glad to hear that you found a parking space quickly and that Clarissa has been helpful and responsive. We’ll be sure to pass along your praise to her. If you ever need anything, we’re always here to help!
Exceptional (customer) service with Spacer!
I was searching for a storage solution for my weekend car during a move and stumbled upon Spacer. From the start, I was amazed by their responsive customer service—something that’s sadly rare these days. It was refreshing to deal with a platform where someone actually replies promptly and helpfully.
My host echoed the same sentiment: Spacer works exceptionally well for both hosts and renters. When I needed to terminate my space early (since my new place has a double garage), there were no issues at all. Both the host and Spacer handled it seamlessly, and Spacer quickly refunded the balance of my prepaid rent (since payments are made a month in advance).
Special shoutout to Clarisse, the customer service representative who assisted me with the termination process. Her professionalism and efficiency were top-notch. It’s no surprise that her name pops up in other reviews as well—clearly, she’s a star on the team! Management should seriously consider recognising her contributions.
If only more platforms—especially the big ones—could match Spacer’s level of responsiveness and accommodation. Highly recommend Spacer for anyone needing storage solutions!
2. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Wow, thank you for such a detailed and thoughtful review! We're so happy to hear that you had a seamless experience with Spacer—from finding a storage solution to the smooth early termination process. It’s fantastic to know that both you and your host had a positive experience!
We truly appreciate your kind words about our customer service, especially Clarisse—we agree, she’s a star! We’ll be sure to share your feedback with her and the team.
If you ever need storage again in the future, we’d love to help. Thanks for recommending Spacer!
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