souk + SEPIA Bewertungen 

Antwort von souk + SEPIA

25. März 2022

Hello there, Michelle! We are awfully sorry for the trouble you have gone through on our watch. We believe you should get justice and deserve a generous compensation for the unfortunate experience you've had with us. We have sent you a request via Trustpilot for your email and order number. Once we receive these two, we'll immediately send you a follow-up email. We are looking forward to hearing back from you again soon! Wishing you a pleasant rest of the evening!


With Gratitude,


—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia

Antwort von souk + SEPIA

24. März 2022

From one fashion entrepreneur to another! We seem to be blessed with compassionate, understandable and supportive individuals as our customers! The world needs more people like you, Bridget! It's a real pleasure to be able to make an impact in your lives! Keep singing our praises and we may literally float on air anytime! Gladys is sure to blush once we show her this review among others that also commends her work! If you need any kind of help in the future, you're always welcome to send us an email! We hope you have a pleasant rest of the day!


With Gratitude,


—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia

Antwort von souk + SEPIA

24. März 2022

Hello K,

How nice it is to know you are well and satisfied with the customer support you have received from Gladys! We never take these moments for granted and appreciate it from the bottom of our hearts! You make working here even more worthwhile and it really lifts our spirits up to see how much you appreciate us. Hoping love, peace and harmony to come your way more often! You can always count on our Gratitude Team to help you out any way you please!


With Gratitude,


—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia

Antwort von souk + SEPIA

23. März 2022

Hello Tosha,

It's a real privilege to be on the receiving end of praises like this! We'd love to find out who this good Samaritan of a representative is so that we'd be able to reward them for their superb work in assisting you!

A rush of happy hormones runs through our veins when we read 5 star reviews from our customers who appreciate our work. May we continue to have this beautiful connection and may you continue to prosper in life as well.


With Gratitude,


—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia

Antwort von souk + SEPIA

23. März 2022

Hi Tierra,

Thank you sending us your honest opinions and sentiments about souk + SEPIA. We think your frustration is absolutely valid. At the same time, we want to express our sincerest regrets for ultimately letting you down with the problems in shipping.

If it gives you comfort to know, even before the beginning of 2022, souk + SEPIA had been working to minimize and eventually eradicate the shipping issues. We are doing this by carefully picking which merchants we will retain or remove from our merchant roster.

So far, this method have proven effective yet not with the results we are expecting as shipping issues still continue to haunt our customers from time to time. We've also been looking for quicker shipping partners in the past few months as we understand how much these issues are hurting our relations with our customers who had been nothing but patient with us throughout the process.

We hope to be worthy of your love and support and will continue in pursuit of excellence to make everybody happy. There was no need to dispute the charges as a representative of ours had processed a refund for you.

We hope this helps! Should you require further assistance or have questions or concerns, you're always free to send an email to our Gratitude Team and it would be a pleasure for us to provide assistance to you.


With Gratitude,


—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia

Antwort von souk + SEPIA

22. März 2022

Hi Reet,

Thank you for leaving us a fantastic review! Your favorable opinions about our clothing is greatly appreciated. Your support to a small business like ours is what fuels our passion to keep going better. Yes, the delays are a real problem for us, but we do make up for it with our award-winning customer service. Thank you so much for boosting our morale with your review. May the winds of fate bring luck to your doorstep!


With Gratitude,


—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia

Antwort von souk + SEPIA

22. März 2022

Hi Crystal,

Simply expressing our apologies won't take back the inconvenience that has been brought upon you. As a fellow online shopper, the frustration of not receiving something you had paid for is all too familiar and I know how much it can demoralize you from supporting a business any further.

We take your sentiments seriously, by heart and are fully aware of how our manner of shipping has affected our relationship with our customers. We know how much this has hurt our business and to stay in business, we know something needs to be done quick. In fact, we have been looking to change our shipping provider to have a quicker delivery time for our customers. The past few months, we have been in the process of reevaluating our partners and a big change will happen fairly soon.

Filtering the comments in Instagram would be natural as most negative comments include profane language and slurs that we do not dare to tolerate. I hope you understand that it's imperative for us to filter out such harsh comments and we feel morally required to do it in order to keep people from feeling offended.

I hope this helps. You may not have had a proper memory with us, but we sure will use this experience as a tool to make ourselves better. I hope one day you'll be around to give us a chance once we have sorted out our main problem: shipping. We admit that it's a matter which requires an urgent solution which should be ready in the next few months.

We owe you justice and we hope to pay our debts back to you. Please don't hesitate to write us should you have additional suggestions and concerns. May you have a pleasant rest of the evening!


With Gratitude,


—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia

Antwort von souk + SEPIA

22. März 2022

Hello Christy,

Thank you for openly sharing how your experience went with us. It is indeed a shame that your memory with us has not been as pleasant as expected. We sincerely regret the idea of inflicting trouble on you, so we would like to apologize for the inconvenience.

It could be possible that your item may have been stuck in transit, but we are not certain of that yet. Rest assured, the merchant responsible for shipping out your item will be removed from our merchant roster to avoid more customers experiencing the same thing as you did.

We are glad you received your refund as swiftly as possible. Despite the bitter end of this brief relationship, we want you to know that we never wished for this to happen to you. To be a build a better online shopping experience is what we aim for thousands of our customers.

We greatly appreciate your giving us a chance and if one day you find us worthy of your support, our doors are always open for you.


With Gratitude,


—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia

Antwort von souk + SEPIA

17. März 2022

Hello Ruby,

Before anything else, we'd like you to know that we are just as frustrated as you are to hear about your struggles. We understand that it is outrageous to have to wait too long for something you've already paid for. We sincerely apologize for our lack of control over this unfortunate event.

Upon checking the status of the order, it looks like it has been shipped out from our partner's warehouse and a tracking number is already existing, but it does not bear any recent updates. For this, we are offering a full refund with extra credits for you to use on your next items should you wish to give us another chance.

As things stand, we do not deserve your support due to the inconveniences we have inflicted on you, although these are completely outside of our intentions. We will send you a follow-up email shortly after this response is posted. Through that, we hope to re-establish a healthy connection with you. May you be safe from harm wherever you go. Please have a pleasant rest of the day.


With Gratitude,


—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia

Antwort von souk + SEPIA

17. März 2022

Hello, Tracey! Thank you for writing in and bringing this to our attention. You had given us a second chance to redeem ourselves but it seems that we blew it. We're awfully sorry for the inconvenience this has caused you. When we see our customers dissatisfied with our services, we make it so they have a better experience or at least compensate them for the trouble. It would be a great pleasure to us to do something good for you. You can help us make that happen by sending us your order number with your email address so our Gratitude Team can reach out to you and provide all the necessary compensations for you. We intend to make your experience a little better. Looking forward to your reply in our request here.


With Gratitude,

—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia

Antwort von souk + SEPIA

15. März 2022

Hi Mary,

Thank you for openly sharing your sentiments here in Trustpilot. Although we are saddened over the fact that we have fallen short in impressing you this time, we are grateful for the chance to communicate with you and have both sides understand each other better.

I believe the reason our system was rejecting the discount code is because it was applied on a Final Sale purchase. Final Sale items are already heavily discounted pieces and that's why regular discount codes do not apply to it, but we are 100% sure the code will apply on regular priced items.

We suggest trying on the code without finalizing the checkout so you may see for yourself if it indeed works. Just to be sure, we can check the code you have and see if it's still valid since you had mentioned it was awarded a few months back.

We'd also like to add extra credits for you as a way of extending our apologies for the ill-fitting pants you had received. We will be sending you a follow-up email regarding this. We are looking forward to communicating with you. May you be safe wherever you are.


With Gratitude,


—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia

Antwort von souk + SEPIA

14. März 2022

Hi Katrina,

Thank you for writing in! Waiting more than you should for something that's already paid for is understandably, one of the things that can throw someone's mood off. I just want you to know that we completely understand these emotions.

After all, it is THAT frustrating and no customer in a healthy world of online shopping should suffer what you had suffered. For these inconveniences, we extend our sincerest apologies.

We never meant you no harm of this sort and you have every right to call us out for the trouble. There may have been inventory issues for the Soyo top you had ordered. We are still trying to investigate on the matter and get the merchant's side.

Nonetheless, it has been refunded even when it's still processing. There's a chance you may still receive it despite the refund, so if you do, please just keep it as an additional compensation. We are sorry for wasting your time and energy. We see you had ordered a second time despite this incident, and we will do everything we can to give you a better memory with us.


With Gratitude,


—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia

Antwort von souk + SEPIA

14. März 2022

Hello Sarah,

It's utterly refreshing to see praises of this sort in our Trustpilot page. If only more people would share the same sentiments as you, this world would be a better place. 😊

This will surely put a smile on Fits' face the same way it did ours. We also look forward to see you support us again in the near future! Please have an extra pleasant day and we hope you are safe! Till next time! 😄


With Gratitude,


—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia

Antwort von souk + SEPIA

8. März 2022

Hello, Mrs. Bronx! This jolt of excitement in our veins is what we needed to get through this week! We will always remain grateful over the fact that you did this for us! You have no idea how much this means for us. I'll make sure Carla's able to see your feedback about her service. I hope more people share your sentiments about our customer service. We're glad your money has been refunded without delay. Thank you for showing appreciation for our About Us page as well. You give us renewed motivation to take on another day! We sincerely wish you a pleasant rest of the evening!


With Gratitude,


—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia

Antwort von souk + SEPIA

7. März 2022

Hello, Ciara! Thanks for taking the time to write this review and alerting us of the issues. We think that it's important for our customers to express their feelings about their experience with us. We are devastated by this news and we humbly ask for your forgiveness. But we know that is not enough, so we would like to investigate on this further and give you justice. We wish to understand the situation better. We are hoping to get a response from you regarding our request for order number and email address via Trustpilot. Wishing you all the best for this day.

With Gratitude,


—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia

Antwort von souk + SEPIA

7. März 2022

Hi La Wanda,

Thank you for reaching out! We'd like to let you know that we are absolutely disappointed in ourselves to hear that you still do not have your order from November of last year.

It may have been one of the orders that were affected by the processing delays due to the great number of orders during the months of November to December of 2021.

Nonetheless, we would like to investigate further and check the status of your order. To make this possible, we will be needing your order number together with your email address. We have sent you a request via Trustpilot for these pieces of information. Once we get your response, we'll sort things out for you in no time!


With Gratitude,


—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia

Antwort von souk + SEPIA

7. März 2022

Hi Sherrica,

Thank you for writing in and bringing this to our attention. We sincerely express our deepest regrets for messing up. We completely understand the reasons behind why you're upset and we want you to know you have every right to be.

Upon checking your order, we see that it has been refunded per your request with an associate of ours, Carla, whom you also had a previous exchange with. The reason for the delays will be investigated and the merchant in question will be added to our roster reconsideration list as a penalty for the troubles caused.

Despite this not ending the way we expected, we still want to thank you for trying to support a black-owned business. We would like to offer you compensations that would greatly benefit your next shopping experience should you wish to change your mind.

The offers will be coming up in a follow-up email from us. We truly hope this gesture sheds light in our intentions. That is, to keep you satisfied. Wishing you a pleasant rest of the evening!


With Gratitude,


—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia

Antwort von souk + SEPIA

3. März 2022

Hello Kay,

We are profoundly sorry for the troubles and for any misunderstanding on the processing side. Upon checking, we see that your order has been placed on the 16th of February. We'd like to take this chance to let you know that our order processing takes 3 to 15 business days.

Upon checking, we see that your order is still on the 12th business day yet it's also bound to arrive real soon! As a matter of fact, it says in the tracking link that it is bound to be delivered tomorrow, March 4th.

We are absolutely thrilled to know that your order will be coming tomorrow! We hope this information has come as a relief to you.

Sincerely wishing your day goes as pleasant as can be.


With Gratitude,


—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia

Antwort von souk + SEPIA

2. März 2022

Hi Shekinah,

Thank you for writing in! It's a shame that we had to engage under such circumstances. We would like to express our deepest regrets for the slow delivery.

If we could turn back time, we would just to prevent you from experiencing this hassle. We would like to offer compensations for your troubles. Good news is, we have checked the tracking link for your order and it bound to arrive by the 7th of this month, according to the USPS tracking link which we will be including in a follow-up email.

We hope this news came as a relief to you. Again, we want to apologize for this setback. We hope you and your loved ones are all right during such times.



With Gratitude,


—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia

Antwort von souk + SEPIA

2. März 2022

Hi Darya,

We believe you do have enough reason to be furious, you have every right to react this way given the unpleasant circumstances that you have experienced due to our incompetence. One can only take so much.

We really didn't mean to offend anybody. It's our way of letting you know that we are just as frustrated as you are with how events have been unfolding. We would like to know which items we need to refund.

All we need is the order numbers and email addresses used to order the corresponding items. So far we have detected about 3 orders with the same name "Darya Igamberdiev" but we need to verify if we're missing anything as you had mentioned there were 15 orders initially.

We know it may sound selfish, but we'd greatly appreciate any chance you can give us to redeem ourselves and do right by you this time. We'll use everything in our power to make this case a little better and more in your favor, as we would have always liked.

We have sent you a Trustpilot request for these information. Wishing you a pleasant rest of the evening!


With Gratitude,


—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia