YA'LL, they have rebranded themselves as a company called Kelly Obi. They literally have the exact same clothes that Souk + Sepia had. I am sooooo annoyed because they truly were my favorite and tur... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I would like to thank Aly for her quick response to a E-mail I sent in reference to confirming my refund.My order # was UJSS129193.I am so happy for Souk +Sepia professionalism and always putting ther... Mehr ansehen
Unternehmen hat geantwortet
DO NOT PURCHASE A THING FROM THESE SCAMMERS! I would give ZERO stars if I could. This company is TRASH! I wish iInhad read the reviews beforehand. They are giving authentic black owned companies a bad... Mehr ansehen
I ordered a few items from souk + SEPIA and they sent half of my order quickly. The hoodie dress was excellent quality and fit beautifully. An email was sent informing me that the other items were bac... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
209 W 38th St, #405, 10018, New York, Vereinigte Staaten
- gratitude@soukandsepia.com
- soukandsepia.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Das haben sich andere Leute angesehen
Great customer service
I’ve been aware of Souk & Sepia for some time and follow them on FB and Insta. I finally decided to order something during a sale back around the end of Feb 2022. I noticed the site mentioned shipping delays, which was fine because I didn’t need my items right away anyways. It’s now April abs still haven’t received a shipping update, so I reached out via email. I received a very thorough and apologetic email from Yhen who was very helpful and offered a partial refund on one of my final sale items, and a discount code for a future purchase. The response even mentioned they would prioritize my order and try to send it out sooner. So far I can only speak on the customer service side, but I’m looking forward to receiving my items.

Antwort von souk + SEPIA
The customer service is excellent but…
The customer service is excellent but all the clothing runs too small.

Antwort von souk + SEPIA
Sizes run extremely small poor quality…
I can’t even put the coat on over my shoulders as they are too close together as well the cut is lopsided - i couldn’t give this coat away to any of my neighbors… goes into the donate bag… won’t order from here again should have read the reviews…..

Antwort von souk + SEPIA
My experience with this company has been poor.
My experience with this company has been poor because of the lack of communication when it concerns delivery. Communication is necessary and important. I am disappointed in the fact that I ordered an item in January and a part of it was sent to me but the other part has yet to ship and no one will update me. I asked that they reprocess the order and still have not heard anything. I think this will be my last order. I love the product but the lack of communication is disappointing.

Antwort von souk + SEPIA
My order was place in January and it…
My order was place in January and it never arrived. Things happen. It's all in how you recover. Although, I didn't receive my merchandise, an apology and quick attentiveness to the problem was received. Carla graciously handled my issue and also apologized to me for never receiving my item. You know businesses are not perfect, things will happen and a customer will return and shop when the sales reps are kind and quickly expedite things to make the consumer as happy as much as they can inspite of the circumstances. Carla did just that. Will I return? Yes. Because they've gotten it right so many other times.

Antwort von souk + SEPIA
Good customer service
My order was not delivered and there was no explanation or update on status of delivery. I reached out to souk+SEPIA. Grace immediately followed up with an acceptable resolution. Thank you Grace for your assistance. Looking forward to my delivery!

Antwort von souk + SEPIA
souk + SEPIA… Excellent products and customer service
I ordered a few items from souk + SEPIA and they sent half of my order quickly. The hoodie dress was excellent quality and fit beautifully. An email was sent informing me that the other items were back ordered. I contacted them after a few weeks to inquire about my items and Grace responded promptly. She rectified the issue, addressed my concerns and politely assured me my items would be sent as soon as possible. Great job Grace! I definitely will be a return customer.

Antwort von souk + SEPIA
Tried to support a black owned…
Tried to support a black owned business. Placed order Jan 14. Still no tracking as of today, April 1. Every time I reach out, Irish from customer service tells me to be patient, promises tracking info within a few days, still nothing. When I asked for a refund, she tells me wait 24 business days! Never again doing business with these scam artists

Antwort von souk + SEPIA
Love the quality and unique styles of…
Love the quality and unique styles of the clothes. Excellent customer service. Only two concerns - items are not true to size and shipping time frame is long- please consider the option to charge for express shipping.

Antwort von souk + SEPIA
Very disappointed with this company
Very disappointed with this company. I was excited and ready to receive my order , but when I follow up about getting a tracking number I was told that my order was being processed a few times. I ordered on January 24th and it’s now late March and I still have not received a tracking number or my package. I eventually had to cancel the order because it’s ridiculous how long I had been waiting for this order. It was also a birthday gift to someone that I never received to give to that person.it’s really unfortunate that you support small businesses and they disappoint you. I strongly suggest that you do not order from this website. The product looks cool and fun but to actually receive the product especially when you never received it is horrible.

Antwort von souk + SEPIA
Love souk + SEPIA for the unique…
Love souk + SEPIA for the unique styles, fair prices and wonderful customers service! It will always be one of my most favorite sites to shop ❤

Antwort von souk + SEPIA
Beautiful
I love everything that I have purchase
from Soul+Sepia ,there style and fashion of clothes are different coming from a boutique where there is just one of not many, I will always be a customer i started following this website sent follow Karen and Armani from married at first sight season 11 ❤️💯❤️🔥🔥

Antwort von souk + SEPIA
Never Again.
1st Order: The first time I ordered, my pieces arrived in about 15 days. I can be sure, they shipped the pieces from their brick and mortar store. The next two times I shopped online, the shipping time was absolutely horrendous.
2nd Order: I ordered two pieces that arrived 2 months late. They also both fit absolutely horrendously. I ordered a coat in a size XXXL (triple XL) for an oversized look, and it fits like an XS (Xsmall). another skirt I bought fit like a small, when I ordered an XL. Rather than measurements, they need accurate sizing. I ordered end of November, on black Friday, and I received both items in the middle of January.
3rd Order. I only ordered again because they sent me a discount code after I received the second order 2 months late. The next item I ordered the same day (middle of January) and as of today (end of March), I have not received the item. After numerous apologies (only because I reached out to them multiple times about the status of my order) and discount codes, I still have not received my order.
This company needs to be more transparent about their shipping times, because 15 business days is just a downright lie and they know it; that is only applicable if they are shipping from their brick and mortar store in the US.
Out of the 7 items I have bought thus far, only 1 of them fits appropriately. Everything else is too small, and I am not even overweight. I highly discourage anyone from ever shopping at this business, unless they want to wait 6 months for their items to ship....Worse experience ever. Souk+Sepia is trying to be like Wish or worse....
Update: 4/6/2022 - souk and sepia decided to cancel and refund my order without informing me. Even with all of the conversation we had back and forth, they had the audacity to not even email me to let me know. I will never shop at this business again, and you shouldn’t either. Biggest mistake ever.

Antwort von souk + SEPIA
Order #122689
Order #122689. This company is a fraud. I attempted to buy from a black company and was very excited. Until 3 weeks later and no correspondence about my order. I sent a message, and received a lengthy generic response about having ‘a lot of orders’. The email didn’t even have my name on it , I guess they forgot to edit the last person’s name. I hadn’t read reviews prior to buying, but wish I had. Was using items for my trip , which now I’ll have to buy something else. I was told that since my order was already processed, I wouldn’t be able to get my money back until I received the item . Then I could happily return it. Scam scam scam . I just demanded my money back . I’ll update y’all . DO NOT BUY FROM THIS COMPANY!!!

Antwort von souk + SEPIA
The experience was awful
The experience was awful. I ordered a jacket in the beginning of January and continuously emailed for the status and kept getting a generic email apologizing for the delay and that they were "working endlessly" to ship the order. They also kept offering one 20% discount and when I asked to speak to a manager twice the decided to refund my money and gave up. I would NEVER order from this place or recommend the to a soul. Worst online shopping experience I've ever had.

Antwort von souk + SEPIA
It has worst customer service.
It has worst customer service.
I have ordered one month back and K still dint recive my order and I do not see any customer service provided.

Antwort von souk + SEPIA
Disappointed
I purchased from Souk+Sepia because I liked a pair of sunglasses advertised in a well known fashion magazine. I didn't know this company, never heard about them before. Since it was taking too long to receive them, I asked them to cancel the order. The time they take to deliver their merchandise is too long. While I was waiting for the glasses (before canceling), I ordered 2 jackets to use a coupon a got from them due to the delay. I paid the difference but when I got these I was very dissapointed. One of them was super small. Not even my daughter who is much smaller than me could use it. It doesn't have the measurements the website shows. The other jacket color was horrible, not the color shown online. It's suppose to be hot pink and I received an ugly dark red. Horrible! I contact them immediately because it was not fair. I was aware it was a final sale but what I got was totally different from what I ordered. They were always polite when responding my emails. Fortunately, I got my money back but it was not easy. I won't order from them anymore to avoid bad experiences.

Antwort von souk + SEPIA
I had the pleasure of speaking with…
I had the pleasure of speaking with Yhen in regards to order. Although my order never shipped and I never received it, just based on the customer service and response time, I will definitely try to order again. I do understand that because all of the craziness going on things is a little off. Yhen was helpful, honest, understanding, and very accommodating. If anyone is in doubt about ordering, I can say, give them a try.

Antwort von souk + SEPIA
Let me first speak on the customer…
Let me first speak on the customer service!! Especially Carla, she is truly a gem!! Very genuine and her customer service is awesome. I made a purchase on two items in February not knowing they was backed ordered. After not receiving my order I reached out to customer service. Within hours Carla, reached out and was very transparent with me about my order and how long it would take for me to get it. Unfortunately I had to get a refund due to the items arriving after my event. But nonetheless all wasn’t lost. She refunded my money back and blessed me with a discount on my next order. Yes, I said next order. I’m a firm believer in second chances. And I will definitely order against with the hopes I don’t pick an out of stock/back order item. Again, thank you Carla, for all you do!!

Antwort von souk + SEPIA
Hello
Hello! My experience has been great. Although I had an issue with the shipping of my order, the customer service agent (Siena) went above and beyond to make things right. Finding a company that has exceptional merchandise with exceptional customer service creates an awesome shopping experience. I am definitely a return customer. Thank you!

Antwort von souk + SEPIA
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