Michelle Contois stayed in contact to assure me the bed was in transit. The delivery guys had never put a Sondercare bed together, but they did a terrific job and showed me how everything worked befor... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Spending $8k online is always a little concerning but Sondercare was excellent! Communication was there every step. We received the bed in 7 days and LOVE it. The contractor who handled setup only ga... Mehr ansehen
Company was very responsive. The “white glove” delivery wasn’t what we expected. It was a moving van not connected with the Sondercare Company. They brought the wrong sized bed and had to make a secon... Mehr ansehen
Unternehmen hat geantwortet
This company is quality. They are available for any questions or concerns, and really care that you are comfortable & satisfied with the purchase & experience. The bed for my dad was delivered on time... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At SonderCare, we're committed to bringing top of the line home care products to the North American market. One of our most popular offerings is the Aura line of home hospital beds. We've made it our mission to supply the home healthcare and senior living market with the best hospital beds, mobility devices and safety accessories available. What sets our beds apart is that they deliver all the care and support of a traditional hospital bed, but with a luxury, stylish, and non-institutional design. Plus, they meet and exceed all the current medical certification standards. For over three decades, we've been revolutionizing the homecare product industry, covering everything from engineering and production to marketing and sales. Our team is united by a common passion: helping people lead better lives through innovative home healthcare products sourced from around the globe.
Kontaktinformationen
2995 Page St, N5V 4P6, London, Kanada
- 8336497772
- info@sondercare.com
- sondercare.com
4,7
Hervorragend
132 Bewertungen
Hat 50 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Sonder Care Aura Bed
Easy website, friendly customer support, answered all my questions.
4. Oktober 2023
Could not recommend enough
They went above and beyond with customer service. This bed is premium and delivery was so incredibly professional. Months after, they still made sure to exceed expectations. Could not recommend Sondercare enough! Thank you for making this terrible process one less stress and for being so consistently kind.
14. Juni 2023
Got back to me and provided excellent…
Got back to me and provided excellent service. Did what said would do
15. September 2023
Great customer service
Michelle called to confirm my order, and I had double ordered something! Saved me $594 and much appreciated
20. September 2023
Great service
Was very easy to order bed and additional items online. Follow up customer service to schedule delivery was very timely and company was very responsive for some additional questions we had.
5. September 2023
This bed is amazing!!
This bed is amazing!!! Perfect in design and function for paraplegics! It's beautiful! The whole process, from ordering to delivery, was smooth and easy! Thank you SonderCare!
23. Juni 2023
Good experience from the start
Good experience from the start. Everyone was very kind and helpful to our family.
6. Juli 2023
Well build product
The researching of which bed to get was easy to compare with other products. All information was out front and easy to understand. Ordering and paying for the bed was very simple. The bed is well build.
4. August 2023
great customer experience
timely updates on order, they say what they will do and do what they say.
2. August 2023
Bewertung ohne vorherige Einladung
The delivery and the bed are just what…
The delivery and the bed are just what we hoped for
7. Juli 2023
Excellent product and even better sales…
Excellent product and even better sales support from Jerry!
15. Juli 2023
Met my delivery and setup schedule.
Sondervare made special efforts to get me the bed as quickly as possible. The bed was delivered as scheduled and the delivery crew was very conscientious when moving it into the installation location. They unpacked, assembled and collected all the packing materials and took it with them. The bed is very well constructed, and comfortable. The bed controls are easy to understand and allow the adjustment to the most comfortable sleeping position. The bed performs completely as advertised.
21. Juli 2023
I got standard delivery,but I GOT CHAGED 499 FOR EXTRA,I want 499 back.
Standard delivery,,nocharge.
20. Juli 2023
Antwort von SonderCare
Hello Thanh,
Thank you for both of your reviews. We’re glad that your experience with the bed has been positive.
In regard to your second review, we have looked into your account and it appears that you’ve been charged correctly for your order. You originally placed the order online and selected “Pick Up at Local Warehouse” which is available to our customers at no charge. However, when you later changed the order and requested the full delivery and set-up, there is a $499 charge for that White Glove service.
We did also leave a voicemail for you yesterday to explain this, but please call us and we’ll make sure everything is to your satisfaction. Thank you.
The staff and service is fantastic
The staff and service is fantastic, Ben was very helpful, patient and informative. They cannot do enough for you. From sales to delivery the experience was refreshing. They were friendly, knowledgeable and professional.
21. Juli 2023
They shipped me the bed very quickly
They shipped me the bed very quickly. The technician that installed it, Darrel Elliot, was extremely knowledgeable and had everything put together and ready in no time flat.
3. Juli 2023
Company was very responsive
Company was very responsive. The “white glove” delivery wasn’t what we expected. It was a moving van not connected with the Sondercare Company. They brought the wrong sized bed and had to make a second trip. Otherwise the transaction was good. The sheets are horrible. Thin and don’t fit very well. I am trying to get more info on better bedding, mattress pad and quality sheets.
22. März 2023
Antwort von SonderCare
Thank you for the review, Carrie.
We’re glad you found the transaction to be professional and the service to be responsive, but we always want every aspect of the purchase to be excellent. I see that your order was requested to be rushed, and it delivered within 48 hours, but I apologize for the delivery issue. Someone will be in touch shortly in regards to the sheets. The sheet set for your 48” Aura bed is 100% organic cotton, high thread count, and specifically designed for the mattress size. We would like to review that with you to resolve, exchange, or refund that item.
The ease of ordering was better than I…
The ease of ordering was better than I have ever experienced. The follow-up service was great as well.
27. Juni 2023
The guys arrived right on time
The guys arrived right on time. Because of the tight space they had to move the bed through it took a little longer to complete the setup. I can hardly wait to sleep tonight.
4. Juli 2023
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.