Sola Wood Flowers Bewertungen 

Horrible customer service, they say 24 hrs , nope only 10 working hours if they even get to phone or text. You can’t get anything done once they get your money

When I saw the DIY option on the order page, I thought it meant assembling the bouquet once it arrives. Only to find that they send a bunch of raw wood flowers and a few bottles of paint and you will have to dye the flowers yourself. Who on earth has time to be dyeing flowers while in the midst of planning a wedding? The worst part is that it took 3 weeks to be delivered and they DO NOT offer refunds or returns. Absolutely the worst purchase I have made in a long time

I placed my order in May 2025. It didn't arrive until July, and the products were damaged and subpar. When I told the business about the issue, they offered me little to no restitution. I then reminded them that I paid extra for their product protection, and I was finally told they would replace the damaged items. They assured me it would be processed quickly with expedited shipping.

I was first told my replacement order would ship July 11th. That didn't happen.

I was then told my order would ship July 21st. That didn't happen.

Their "customer service" has gotten less and less responsive, and each response offers the same generic response, "sorry for the delay, we appreciate your patience," blah blah blah.

They are offering no further information. They are not standing behind their product, or their word.

Horrible experience! Beware!!! This company is a joke (just look at the Google reviews)... I ordered items to test out the company for my wedding... we ordered the Gardenia groom boutineer... first they were delivered super late and had to buy real flowers for the event. They would not offer any kind of support or willingness to address the issue. Only said there was a shipping delay and they did their part by giving rhe items to usps. (Which their site never had a tracking number) finally after getting a tracking number from them in said usps was waiting for them to give usps the items. I tried explaining this which they kept denying liability. After the items were delivered they were not like the pictures! Dark red in the Pic but light in person, then the light white and ivory were dark colors. Truly horrible product and customer service, I bet all these good reviews on their fb is bots... ill be following up with my card for a dispute.... just look at their Google reviews.

zero help when I called their customer service
They are not willing to let me return the items i did not order, and part of the order was not available and they were supposed to issue me a credit over 10 days ago

Inaccurate customer service/NOT dedicated to customer satisfaction
Beware if you do not have a month to wait for your order look elsewhere. I placed an order on May 19th and did not receive it until June 27th (The day before my daughters wedding). I made several previous phone calls and was informed each time that my order was shipping on June 13th and my request to have a supervisor call me back would be honored. I did not receive a call from a supervisor until July 9th, after I made several other requests via email. The supervisor was unsympathetic and repeated the same phrase I heard prior "the order was shipped within 19 business days as stated on our website". VERY UNHELPFUL!!

Order #676412B — Ruined My Wedding Flowers and Ignored My Complaint

I ordered from Sola Wood Flowers on May 25, 2025, and received my order on June 20. I contacted them the same day with photos of the damage, and I’ve been ignored ever since.

Part of the order arrived broken, and my bridal bouquet was completely unusable. It looked like it had been dyed by a child, then scorched or rubbed in dirt. It was nothing like what was shown online—absolutely not suitable for my August wedding.

Their “satisfaction guarantee” is a joke. They asked for photos and then stopped responding. No remake, no refund, no customer service.

I wish I could give zero stars. Save yourself the stress and disappointment—do not order from Sola Wood Flowers.

Low quality - Bad Service. Unreliable shipping methods and terrible customer service. Would not recommend the low quality products either

I’ve had the worst experience ever I ordered flowers. It took them forever to get my flowers and then they were flowers that I could do nothing with. I don’t create don’t try to build and I did not open the flowers and they refuse to take the flowers back or give me a credit. I don’t even care about getting my money back replace the flowers where I can can use them. I am getting married in 10 days and no one was helpful. The customer service is horrid. I would never buy flowers from a company like this again.

Buyer beware. Please do your due diligence and look for reviews at better business bureau, and trust pilot. This company turned off to review on Google. They act like they are too big to fail. They are not BBB accredited. Part of my order came in damaged where flowers were torn or broken. These flowers are not workable. Company not willing to take ownership of thier mistakes. Again buyer beware. With this company you're purchasing at your own risk. Hopefully I can post photos.

***update***
After having being pushy about how my order was damaged. Sola woods did come to a resolution.
I'll admit I was heated when I initially reached to customer service cordially about half of my order being damaged, and I received what seemed a generated response. Thankfully, I was able to be connected to a representative who was a person and helped me with a resolution. The 2nd order, the flowers, were packaged much better and not smashed. I greatly appreciate this. Although my concerns were addressed, I do not see myself doing future business with this company. It has me on caution that I can be disappointed, and I don't want to have to come off threatening to get good service.

Subject: Deeply Disappointed – Order Not Received in Time Despite Expedited Shipping

I’m writing to express my deep disappointment with Sola Wood Flowers and to document an extremely frustrating experience.

I placed my order six weeks prior to my wedding and paid extra for expedited shipping, trusting that this would ensure timely delivery. To my shock and frustration, I’ve now been informed that my order still will not arrive in time for my event — rendering it completely useless for its intended purpose.

What makes this even more upsetting is that I offered to DIY the wooden flowers myself — even though I had already paid the fee for them to be assembled — simply to get the product faster. I was told this was not an option, with no willingness from your team to accommodate or even work with me.

In all my years of ordering products online, I’ve never encountered a company with customer service as poor and unhelpful as this one. There was no urgency, no accountability, and no genuine care for the impact your delays have on customers during some of the most meaningful events of their lives.

You may have received $156.97 from me, but you’ve lost a customer for life. I will also be sharing this experience with my friends, family, and online communities to caution them about the risks of ordering from your company.

After my own experience, I took the time to look into reviews more thoroughly — and found that many others have had similar disappointments, hidden away on platforms like Reddit. It’s clear now why your pricing is lower than competitors: you compromise heavily on service and reliability.

I strongly urge anyone reading this to save yourself the stress, wasted money, and heartbreak. Choose a company that values its customers and takes pride in honoring their timelines, especially when it comes to once-in-a-lifetime events.

They claim that they want you 100% satisfied with your product. My bridal bouquet actually smells like cat pee. There is no way it could be used in a wedding. They refuse to standby me and help at all. They said smell is a matter of opinion. And also, they only care if you responded within 15 days of your sale absolutely do not do business with these people! I am not only out $100. I also have to try to find a wedding bouquet in the next few weeks.

When looking for a bouquet on a budget, my fiancee was really excited to find the existence of wood flowers. When she looked up that company, she found great reviews for a flower shop in our state that is contracted with Sola but unfortunately she missed all the bad reviews of the parent company. After seeing them online, I figured we should add to that pile to prevent anyone from ever trusting this company ever again.

My fiancée and I ordered 3 bridesmaid bouquets and a bigger cascading one for her. They took over a month and a half to get here, which would be fine if they were as promised. Nope, they added a bunch of flowers that she didn’t ask for and didn’t want in them. They’re not even fully colored and are so obviously wood. You can tell they're the flowers that are only half painted "as a style" but really are used to cut time and purposefully not included in the website product images.

I go to pick up the bouquet — maybe we can paint those ones ourselves or something. IMMEDIATELY this thing starts falling apart. Greenery pops off and falls into the box, the flowers are visibly loose and are much dryer than the 2 sample packs we purchased.

They use glue guns to attach the flowers and greenery to a CHEAP styrofoam ball that sheds seemingly every time you breath next to it. To top it all off, the cascading bouquet doesn't hide itself from the side well, showing the plastic piece that the ball is attached too AND the flowers have stained our table cloth.

WHAT WOULD HAPPEN IF THEY TOUCHED HER DRESS, ARE YOU KIDDING ME?!

Needless to say my fiancee is incredibly upset bc she’s been doing so well trying to find things on a budget and was really excited about the idea of wood flowers. When we asked for a refund or a fixed bouquet, the company said it’s in their policy that they can add flowers based on their stock without prior notice. That's absolutely ridiculous and i'm sure it's one sentence tucked away in the checkout process. If this happens, they should contact the client to ask whether they wish to continue with their order. They have not responded to the other issues.

STAY FAR AWAY FROM THIS COMPANY EVER! They needs to take some accountability or shut down if they can’t provide the services offered.

Please do not waste your time or money buying these flowers. The lower prices they show are only for the DIY flowers and there are still a lot of hidden fees and high shipping. The bouquet we thought would cost $25 came out to $45 in the end. Worse than that, though, the flowers come in only natural wood tone. They send you the dye to color them with, and you even have to put the stems on them yourself. This is a total rip off. Things got worse still, when the tutorial they sent me came up as "page not available" and they won't let me log in to my account to try to return this junk. A horrible company to deal with!

Well, this may work if you aren't doing white flowers. The white paint wasn't really white, maybe if it was it would have worked better. White would have to be really bright to cover the natural wood color. It wasnt. Complete waste of time and money. Shipping time was extremely slow.
I followed exact instructions and ended up adding all the paint to water, still didnt make it white.

My wife ordered a Sola Bouquet for our wedding a month in advance of us heading out of state for our wedding ceremony. When Sola didn't update her order with any shipping notifications or tracking numbers, my wife reached out to them multiple times to confirm whether it was shipped and let them know over and over again the date we needed it by. Instead of being responsible and saying their fulfillment is slow and they couldn't provide their end of the deal and refunding her, they promised it would arrive on time. When it got too close to the day we were flying out of town for the wedding, she contacted them again to cancel the order and get a refund because she knew at that point they weren't shipping it on time. They refused to cancel the order and give her a refund. The bouquet didn't ship until two days after the wedding and didn't arrive until 8 days after our wedding. It just arrived yesterday and it's not even a nice bouquet. Whoever designed it doesn't seem like they have any floral arranging design experience. What kind of company does business like this? Their website says if you're not satisfied they'll work with you to make things right. How is charging someone for a wedding bouquet that is shipped after the wedding making things right? This company obviously only cares about getting your money and doesn't care at all about their customers, their reputation, or doing the right thing. Now we have to deal with disputing the charge with our credit card company. Avoid Sola at all costs unless you enjoy getting ripped off.

Wow! CRAZY slow shipping. Ordered Feb 27. USPS says they were notified of getting the order (pre transit) March 10. It's now March 19. Still no tracking number, Sola customer service says they can't do anything to help for another 10 days.
This is my 3rd order - all 3 have been extremely slow, but this one was the slowest. I ordered some of our supplies from Luv Sola and those came very quickly! If you need your shipping to come within 6 weeks, don't order on Sola!

Overpriced DIY garbage. Took over 3 weeks to receive. Missing items I paid for. Looks like junk. DO NOT RECOMMEND. Customer service is always a canned non helpful response. Stay away and save your money.

I do not recommend these flowers for a wedding! The colors I selected for my wedding bouquet were first white, cream and blue. They arrived in pastel pink, yellow and blue. If you are looking to try and match your wedding colors (most people are) do not use SWF. The response was “ Just as friendly reminder that pictures on the website are provided as an example only. As our products are made by hand, there will be slight variation in every bouquet. The colors may also differ based on the lighting you're using as well as computer/phone screen display can be a factor. We are unable to provide a replacement since the colors that were sent to you are color. “ They offered no solution even when asking if I could replace or reorder with a different recommended color to better match. We paid near $80 and I was so much offered a partial refund or discount to reorder. You would think they would be more mindful of a bride wanting just a close color match. As a flower company, they should stand by their wedding customers. We also ordered the wedding parties flower accessories- no complaints.

Terrible!!

My order was missing items. When I talked to customer service they told me “too bad”. They couldn’t come up with a reasonable solution and wouldn’t refund. I will never purchase from them again and will never recommend them.