Sola Wood Flowers Bewertungen 

I can not believe they had ny orde for 4 weeks and apparently it was forgotten? I cant figure out any other reason it was not out into production. 6 weeks. No flowers. They told me last week itbwas shipped. It was not. A label was created and it sits there with no update when or if it will ship. The absolute worse company I have ever dealt with

I placed my order 7/3/26 and when I first asked about my order, I was told it would ship on 8/4. That didn’t happen.
Then on 8/11, I was notified that my order shipped but every time I run the tracking number, the carrier shows the label was created but has not received the shipment! This is true as of 5 minutes ago, today, 8/18/26!
I needed those flowers delivered to me no later than Thursday, 8/20/26 for my wedding!!!
Every time I contact "customer service" I'm told that sometimes tracking doesn't update in real time as the package is scanned throughout transit, but that's not the issue and they are not listening! It shows and I called the carrier to verify, they have NOT received my package!

Didn’t ship my items until after my wedding. They said it would take 22 days, but it was more like 40. Save your money and order from Amazon. More tha. Half the price and same quality.

I ordered flowers for my wedding based on the color and appearance of the “Beauticious” flower included in a Sola Wood Flowers sampler. What arrived in my wedding order was materially different—much darker and more saturated than the sample I relied on.

Instead of resolving an obvious product discrepancy, customer service dragged me through repeated back-and-forth messages and asked for the same photos multiple times, even though I had already provided clear comparisons showing the difference-- literally matching the discrepancy against pantone swatches. They refused to offer a reasonable refund or replacement and repeatedly minimized what the photos plainly showed. The entire interaction left me feeling gaslit, as though I was being unreasonable for expecting the product I ordered to match the company’s own sample.

Wedding purchases are time-sensitive and emotionally important. I expected basic accountability and a fair solution, not delays, repetition, and dismissal. Based on both the incorrect order and the way customer service handled it, I cannot recommend this company.

I'm so disappointed and overwhelmed! The colors I chose are not what shows in the color chart so I'm buying spray paint to re-do some of the flowers in the PREMADE arch and ordering pampas grass to add to the back side. On the bouquets I made the mistake and hit DIY. THAT a hot mess and unless you plan on handing the job over to a professional its going to take you forever!! I'm literally on Etsy RIGHT now ordering my bridal and bridesmaids bouquets. The picture of the premade arch is below - I didnt even worry about taking pics of the stuff they sent for me to make the bouquets - just imaging going into Hobby Lobby BLIND.

They will delay your order so you have to pay another $164 expedited fee! I paid over $600 for undyed flowers that will not arrive in over a month in time for a wedding! They were not even in process until I asked for an update which happened the same day, oddly enough you can’t cancel an order if it is already in process but you can pay an extra $164 if you want your order in time for your event!

I placed my order on July 15, 2026 for DIY flowers because my wedding was approaching. According to the company's website, non-custom DIY orders are processed within 3 to 5 business days. Unfortunately, that did not happen.

After my order still hadn't shipped, I emailed customer service on July 24 asking for an update, as the website showed no tracking information. I also explained that my wedding was on August 5. They assured me that my order would arrive in time for my wedding.

It didn't.

A shipping label wasn't even created until July 30, with an estimated delivery date of August 12, a full week after my wedding. These were DIY flowers, meaning I still needed time to dye, assemble, and create a bridal bouquet, one boutonnière, and two corsages. By the time the label was created, it was already impossible for me to use these flowers for the purpose they were purchased.

As of writing this review, I still have not received my order, so I cannot comment on the quality of the products themselves. However, based on the shipping delays, failure to meet the advertised processing times, and assurances that ultimately proved false, I can only give this company 1 out of 5 stars.

If you choose to order from this company, I would strongly recommend allowing months, not weeks, before you need your flowers. Do not rely on the processing times advertised on their website if your event has a firm deadline.

Short version: Company advertises guarantees but doesn’t honor them. Colors are different from what you actually get and some flowers may be sent damaged. Customer service does reply within 24 hours, but cookie cutter replies.

More Details:
Other reviewers are accurate in saying deliveries are not shipping in the guaranteed time (and the business won’t work with you for refunds or do anything to make anything wrong right). They created a shipping label on the day it was supposed to ship so they could get around having to pay for my order as they said they’re not responsible for shipping but usps was still waiting for the package for several days after it supposedly shipped.

If you choose to order from them do so 6 months+ in advance so if you are one of the few who does get the replacement option you’ll have time to send it back and get your replacement before it’s needed.

Customer service has improved in sending responses quickly, though they’re all fluff responses that explain why they can’t refund or replace items with a closing line of “We’re here for you”. They’re there but that’s it. Not helpful.

My flowers came with one chipped and it had to be packed and sent that way as the missing chip wasn’t in the box. There were other minor issues with the bouquet I ordered but the biggest disappointment besides their failure to honor their guarantees was the burgundy color they sent was more of a dusty rose.

Overall a disappointment. If you have a picture in your mind of what you want the flowers to look like, best not to order from here unless you want to be disappointed.

Ordered a sample set and decided to purchase a set for wedding. Selected the color enhanced option, was not impressed with order. It arrived over a month later and was crammed in box. Boutonniere’s were in a bag crammed on top leaving one broken. Bouquet was very dull and even brown compared to non color enhanced sample flowers. After reaching out to customer service was told they couldn’t do anything to make it right or return for refund.

NO REFUNDS! NO RETURNS! NO LIVE SPOKESPERSON! Took 15 days from time of order to time of delivery. Can't cancel and can't return.

Unresponsive and unhelpful customer service. Expect shipping delays and policies that are unfavorable. Please don’t be misled by the influencer ads on social media (Instagram). I was distraught the 2 weeks leading to my wedding since they would not deliver the flowers. Instead I bought a (much) cheaper bouquet from Amazon which was pretty enough.

I tried to order from them twice, both times my tracking information showed waiting for pickup from the facility and the customer service email kept telling me it shipped(LIES). They don't actually send anything for free if it's late! If your order is lost or not shipped they try to replace it or give you a gift card they don't actually give you money back. THEY KEEP LYING saying it's shipped but refused to give new tracking information on the replacement. Never actually got my order. This place is a joke. TAKE YOUR BUSINESS ELSEWHERE.
SAVE YOUR MONEY!

DO NOT ORDER FROM THIS COMPANY! Customer service will ignore you and refuse to help you. The have a 15 day return policy that they do not disclose until you need to make a return or exchange, but the flowers aren't scheduled to be delivered until a month later. They only gave me half of my $1550 order and insisted I recieved them all, but I did not. Would not take a return or send me the rest of my order because it was outside of the 15 days. How was I supposed to know I wouldn't get my entire order when they weren't delivered until a month later? I was cheated out of the flower budget for my niece's wedding. IT'S A SCAM DO NOT ORDER FROM THIS COMPANY!

I previously ordered my husband’s boutonniere and my officiant’s flowers from Sola Wood Flowers, and they were beautiful. Because of that positive experience — and because the company advertises a “gets to you or your money back” guarantee — I confidently placed another order for custom corsages for my May 17 wedding, believing there would not be a time crunch.

Unfortunately, although the order was marked shipped on May 11, the estimated delivery date became May 22, after the wedding had already taken place.

What disappointed me most was the customer service response. Rather than acknowledging that wedding flowers arriving after the wedding makes the product unusable for its intended purpose, I was repeatedly told they only guarantee processing time and referred back to their terms and conditions. No refund or accommodation was offered despite the advertised guarantee.

I understand shipping delays can happen, but wedding items are date-sensitive, and I expected better communication and customer service from a company I had trusted and happily ordered from before.

I purchased the Luxe Daisy collection for my wedding, including the bridesmaid bouquet, garland, and assorted flowers for my cake. When the order arrived, it looked nothing like the photos online. I understand slight color variations can happen, but these were completely different flowers altogether.

When I contacted customer service, I was told they had run out of the daisy used in the arrangement and substituted a different flower without ever contacting me for approval. Their solution was either to remake the bouquet with the same incorrect flowers or offer store credit. Considering my wedding is right around the corner, neither option was acceptable.

Later, they claimed the correct flowers were back in stock and said they would send replacement daisies so I could swap them out myself. While I was already unhappy with that solution, I agreed because they refused to issue a refund. The replacement package arrived — and it was STILL the wrong flower.

After reaching out countless times trying to resolve the issue, I even offered to return everything at my own expense in exchange for a full refund. They refused and insisted they did nothing wrong.

Changing a customer’s wedding order without permission and then refusing to correct the mistake is unacceptable. This has been one of the worst customer service experiences I have ever dealt with, especially for products meant for such an important day.

I rarely leave reviews, but brides deserve to know before ordering. Buyer beware.

Sola wood flowers have single handily ruined my wedding planning and have just made me not even want to walk down the aisle. The flowers look terrible, they smell awful, they arrived late and damaged and you can’t hardly get ahold of customer service and when I finally did I’m so serious they basically told me “tough luck” on the $600 plus dollars I spent on ALL my wedding flowers and won’t do anything to help me or fix the problem. I now cannot get flowers for my wedding because I can’t pay another couple hundred dollars and they won’t even get here in time for my May wedding. I am devastated and ultimately heartbroken because I now won’t have flowers for my wedding. These people are disgusting and have taken a part of my wedding that I cannot get back and I will think of this every time I look at my photos or think of my wedding. They should be shut down and thrown in jail. Absolutely disgusting people…

The flowers are nice, but if anything goes wrong, don't expect to any help. Their customer service is snarky and unhelpful. I contacted them once for an order update and was told I was being impatient. The second time I got a damaged product and was told "oh well" basically.

They took over 10 days to send me my order. My event came and passed. Customer service is not helpful and nothing can be returned. Do not buy

Definitely do not recommend. The majority of flowers were either not cut into petal shapes, making the whole flower look square, or just completely crushed. I ordered them pre-dyed and one of the pinks smelled TERRIBLE, even 5ft away. I contacted them for a return but they refused, said to use baking soda to help with the smell and when I tried to push further with photos of all the damaged flowers they wanted me to give an exact count of every damaged flower and said the way they look is 'normal'.

Order was not on time for wedding. We knew about 2 weeks in advance that it would not arrive on time and they couldn't do anything about it, couldn't refund our order. They have pretty useless customer service and lots of stupid rigid policies. We were out $900