I received a snap wireless powerbank where the pink front panel had slightly lifted. Initially I had clipped it back on however unfortunately it continued to lift randomly. I knew this wasn’t normal a... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Recently purchased Nano Pack which unfortunately did not charge when connected and was excessively overheating. I contacted help@snapwireless and was promptly contacted by Niko with some very straigh... Mehr ansehen
Unternehmen hat geantwortet
I lost a component of my international snap wireless charger and battery pack when I was overseas. I was still able to use the battery pack component. I contacted snap wireless, identified the exact... Mehr ansehen
Unternehmen hat geantwortet
I’ve been using snap wireless products for almost a year now consistently everyday without any issues! Untill a lost a part of the charger and contacted them to get a single replacement part the help... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Here to #poweryourjourney
Kontaktinformationen
108-118 Marion Road , 5032, Brooklyn Park, Australien
- help@snapwireless.com.au
- snapwireless.com.au
4,5
Hervorragend
220 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Excellent service from Niko
Excellent service from Niko! I had an issue with a product that he fixed promptly and with minimal fuss. He was also very friendly and responsive. A great reflection on the brand.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks so much for the lovely review, Samantha! Glad Niko was able to help get everything sorted for you so quickly and without any fuss. We'll be sure to pass your kind words on to him! We're lucky to have him on the team, and it's great to hear he looked after you so well. Really appreciate your support!
Customer service is really attentive…
Customer service is really attentive and respectful, extremely helpful in sorting out issues
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks so much for the kind words, Daniel! Really glad our team was able to help you out and get things sorted. We appreciate you taking the time to share your experience, and thanks again for your support!
5 star service
After making a purchase mistake (my mistake) they were more than happy to help me rectify it and get the correct product to me. Excellent customer service!!
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks so much for the lovely review, Krisann! These things happen, so we're just glad we could help you get the right product without any hassle. Really appreciate you taking the time to share your experience, and we hope you're enjoying your new purchase!
I love a one and done gadget to make my…
I love a one and done gadget to make my travel easy. The Snap hits 98% of all of my wishlist. If the weight was just a bit lighter....
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks so much for the review, Sam! Love hearing that we've managed to tick off 98% of your wishlist! We know every bit of weight counts when travelling, so we completely understand your point about making it a little lighter. We'll definitely take that feedback on board. Really appreciate your support, and hope your SNAP continues to make travelling that much easier!
Niko was extremely helpful and lovely
Niko was extremely helpful and lovely
26. September 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks so much, Kim! Glad to hear Niko looked after you so well. We'll be sure to pass your lovely feedback on to him! Really appreciate you taking the time to leave us a review and for supporting SNAP!
Super fast shipping - a rarity these days!
I ordered the product through their Insta shop clickthrough, I think on a Tuesday (late) night and arrived in by Thursday lunchtime - didn't pay extra on Express shipping so was super impressed!
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks for the great review, Jon! That's a pretty quick turnaround! Glad your order arrived sooner than expected, especially without needing to pay extra for express shipping. Hope you're enjoying your new SNAP product, and thanks again for your support!
Snap after sales service - GREAT!
Snap have been great to deal with. When I had an issue with my product Niko from Snap very promptly replaced it. This level of service is very much appreciated.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Hi Peter,
Thanks so much for the kind words! Great to hear Niko was able to get everything sorted quickly for you. We’ll be sure to pass this on to him 😊
⭐️⭐️⭐️⭐️⭐️
I have six chargers in our charging stack and unfortunately two of them recently decided they no longer wanted to charge using the lightning cable.
I contacted the help team and Niko was fantastic to deal with. Communication was great from start to finish, and after I sent through a few photos and videos showing the issue, Niko quickly organised replacement chargers for me.
I also mentioned that two of my older OG chargers had started having some issues. Unfortunately, these were well outside their warranty period, which I completely understand, but I was still offered a discount towards replacing them, which was really appreciated.
Things can go wrong with any product, but for me, good customer service makes all the difference. Niko made the whole process easy, kept me informed and was genuinely helpful throughout.
Thanks Niko — very happy with the support! 😊
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks so much, Karissa! Really appreciate you taking the time to share this. We’re glad Niko was able to make the whole process nice and easy for you, and we’ll definitely make sure he sees your lovely feedback 😊 Thanks again for sticking with Snap!
Great communication
Great communication, friendly service , very helpful and prompt to assist.
Extremely happy with the products and staff.
Customer service is 10/10
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks so much, Rebecca! 😊 We really appreciate the lovely feedback and are so glad you’ve had a great experience with both our products and the team. 10/10 is always nice to hear!
Great Service
Great service from the team at Snap. Had an issue with a purchase and it was not trouble to resolve.
19. September 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Really appreciate the feedback Bobbie! Great to hear the team could get the issue sorted without any fuss. Thanks for choosing Snap!
Excellent Customer Service
I had an issue with one of the chargers. The team especially Gail and Sera were fantastic at sorting the issue and responded quickly each time. There are lots of options out there but Snap are great products with a good team behind them. Highly recommended
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks for the great review, Anthony! We’ll make sure Gail and Sera see this. It’s awesome to hear they were able to get everything sorted quickly, and we really appreciate the recommendation!
Customer service was excellent
Customer service was excellent. The communication was clear and replies were prompt 😊
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks, Ginny! Glad to hear everything was clear, quick and easy. Really appreciate you taking the time to leave us a review 😊
Really happy with the customer service…
Really happy with the customer service I received. I had an issue with my PowerPack and Niko was so helpful and understanding throughout the whole process. He arranged a replacement quickly and kept me updated along the way.
Really appreciate how easy he made everything. Thanks so much, Niko!
19. September 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Love hearing this, Katie! We’ll definitely pass your kind words on to Niko. Sounds like he had you well looked after from start to finish. Thanks for taking the time to share your experience 🩵
Great support
Great support, had issues connecting to find my iPhone and the help was quick and reliable! Hubby is loving the Snap Wallet so far
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks, Jade! Great to hear the team could help get everything connected and sorted for you. Even better to hear hubby’s loving his Snap Wallet! 🩵
I was very impressed with customer…
I was very impressed with customer service because I could actually speak with a human.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks, Lesley! We’re real people over here, promise 😂 Glad we could help, and we really appreciate the lovely feedback!
We had some charging issues with our…
We had some charging issues with our original purchase but Niko had it sorted with replacement very quickly. He was extremely prompt and helpful
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks for the lovely feedback, Denise! Great to hear Niko jumped on it and had a replacement sorted quickly for you. We’ll make sure he gets the shoutout 🩵
Fabulous customer service our
Fabulous customer service. We received a response to our email within 24 hours and the item was replaced with 48 hours. An absolute joy to see such wonderful customer service in today’s market.
Great work team !!!
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Fabulous customer service. We received a response to our email within 24 hours and the item was replaced with 48 hours. An absolute joy to see such wonderful customer service in today’s market.
Purchased this charger at the airport…
Purchased this charger at the airport in Adelaide then travelled to Honolulu, Maui, Vancouver and finished off in Scotland. Absolutely fantastic product. Would have been caught out a few times if not for it. My friends also used it and will be purchasing one when we get home from holiday. Thank you snapwireless. Well done great product
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
What a trip, Louise! Love hearing that your charger kept you going all the way from Adelaide to Hawaii, Canada and Scotland. Sounds like it got a proper workout 😂 Thanks for taking Snap along for the journey, and safe travels home! 🩵
The best customer service!
Received my charger and worked out the top adapter that went into the wall wasn't charging the portable charger part. with a week away from going on holiday i reached out to the team and they were so helpful and had a replacement top sent out to me the next day! customer service was amazing and they put my worries of not getting it intime at ease!
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks, Brianka! Nothing like a charger issue right before a holiday 😅 So glad the team could get a replacement out quickly and take one thing off your pre-holiday worry list. Hope you have an amazing trip!
I didnt have an issue in the end
I didnt have an issue in the end, just lacked some knowledge around the product, but Sera was a great help, very prompt to try and assist where she could. Frankly, I am happy there was no issue, as I am a big fan of my Snap Charger and glad i didn't need to change it overe
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von SnapWireless
Thanks, Justin! Glad it turned out to be an easy one in the end and that Sera could help clear things up. Even better that your Snap Charger gets to stay right where it is! 😄
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