Snapbuy Bewertungen 

1 star as no lower scammers ordered vacuum for my 85yr old mum on 24th november was sent a yodel number which is stuck at 28th no reply to emails phone number says wrong number hopefully the bank will come through for her she cant afford to lose £180.
DO NOT TOUCH THIS COMPANY

Atrocious!

Robot Vacuum ordered, paid for, apparently shipped, delivered to who knows where (if it ever truly existed).

Numerous emails to them, they maybe responded to 10% of them.

Still waiting for any kind of resolution at 5th December 2025

I've flushed better than snapbuy.uk

Why oh why oh why do i never learn. So stupid.

i always foget to check scamming companies on here. Been with a virus and was not thinking clearly this time. I like another reviewer saw a top ten best vacuum product and STUPIDLY ordered thinking it was legit!. However i tried to cancel within 10 minutes as it was much cheaper on amazon. it was supposed to be from Germany, but i worked out very quickly that it was all a scam. i emailed like dozens of cancellations within next 4 days and tried to call them. The phone number was not even in german language.

They just messaged me and said oh we will give you 20% to keep it, despite it has not even been sent.
five minutes later get an email to say oh it is going to be a further 8 days as delayed and we will message you when it has shipped

i sent another 3 or 4 heated emails as i knew they were scammers. Taking the payment within a few hours from my accout in the early hours of the morning told me everything

Then five minutes later ive just recieved another reply to tell me the shipment has been sent. they sent me a yodel tracking number! i checked it but of course i knew it was fake! and it was.

So i will now have to go to my bank after 14 days of the transaction (27.12.25) to report and wait for refund. i am mad at myself as this generates costs for us as UK Citizens. I Cannot even guess the billions of pounds that get scammed from us every day but mostly over christmas! Im going to make a promise to myself to check every single thing i buy online which is a ball ache as i order so much! Ok maybe i will make a promise to order a lot less online!! There maybe legit snapbuy but do NOT ORDER FROM SNAPBUY UK OR SNAPBUY USA as i kept getting different emails. OH then i got an email which said Vendor Tammy and company MORRIONE!! SO i messaged that i had a name for them scammers. They gone quiet now of course.

I've put one star because I'm not offered any lower.
I purchased an item that was late in arriving, I emailed them several times, I was polite on every occasion as i understand that things can get delayed that are beyond your control. Not once have they replied to me. I have messaged the courier company and my parcel has gone adrift. They have asked I contact Snap buy which I did and again no reply. They have zero customer support services or after sales care. I can't get hold of them, I have had no response. They have my money and I am without my product. My advice to anyone thinking of purchasing anything from this company.... Think twice .

I bought a vacuum from them, it was the top of 10 recommended vacumms
It arrived (from Germany apparently) but on the box it was made in China
Nothing against Chinese products (Dysons are made in China)
What made me send it back was I was lied to by the sales team
They even gave me a £20 discount because it was late arriving
I never got to find out how good or bad it was
The hardeswt thing was trying to get a refund from them
I had to use PayPal to get my refund
Its upto you if you trust this company
I dont

Awful company. Vacuum stopped working after 2 goes. Have been trying to get a replacement or money back for 3 months. I've sent videos, photos, I've done all the tests requested nothing works. Now they've sent me a new roller end to try when I've already told them nothing works. Such a shame as the twice it worked it was good. Don't waste your money buying from them.

Do not order from this company. We ordered a hoover which was not delivered. We tried telephoning but the number stated on the website did not work. We have sent numerous emails and are still waiting for a refund. Do yourself a favour and do not order from this company. Customer Service is abysmal. This should not be allowed

Be very afraid of this company.

Ordered a razor. 5 - 7 days delivery. Not arrived after 2 weeks. Chased up. Advised there was a technical problem in warehouse. Would chase up and would be with me in a week. Chased up and apologised but they had no record of it being sent therefore did I want to cancel or for them to chase up. Asked to cancel and asked for immediate refund. Week later still no refund and not responding to emails.

Scammers

I ordered a cordless vacuum and an extra battery.
The extra battery was incorrect and I have been unable to return it. NO ONE replies to emails and when I eventually had a reply they told me that my return was under review. I have heard nothing since. Be careful when you buy something from this company, no after sales service at all and worryingly unhelpful. What's going on?? Dodgy?

Before I start my review please note the WARNING at the head of this and other Trustpilot pages relating to Snapbuy.uk, .net, .nl, .de and .us
On 5th Sept 2024 I ordered a Vacuum Pro (£179.90), I received a Buture JR700 (£138). Interestingly Buture vacuum cleaners are not advertised on Snapbuy uk website.
I sent an email asking how I should return my vacuum cleaner and get a refund. The response was to send it back then they will refund me.
Having read many reviews made by Snapbuy customers I decided that was not an option so I contacted my credit card company disputes team, they refunded me £179.90. However I had to wait 90 days to confirm it would not be clawed back if Snapbuy uk appealed, they did not.
I now have an unwanted vacuum cleaner to return to Snapbuy uk in Germany after my postage has been paid.
To be Continued,

Update 26th February 2025

Since the above entry I contacted the Consumer Advice Centre UK, they referred me to the Department of UK International Consumer Centre who contacted their counterparts in Germany where Snapbuy are based in Munich. Six weeks later the German equivalent of Consumer Advice confirmed Snapbuy haven't responded to them either. They have advised me to keep the product, especially as my bank have reimbursed me in full.
I have been fortunate to get my money back and still have the product, even though I don't really wish to keep it. Perhaps it'll come in handy cleaning my car interior.

The vacuum cleaner delivered bore no resemblance to the one advertised, it was underpowered, took hours to recharge & then lasted 15 mins before needing another charge, the multiple attachments were just two.
On claiming a full refund I was offered a discount & other inducements to keep it but refused, finally being told I would get my money back on return of the vac, which I did. I have been waiting over two weeks with no result despite numerous emails demanding my money back, the telephone number they supplied is an invalid one. AVOID THIS COMPANY.

Although the on line ordering process was easy and the payment process extremely slick, do not be fooled.
Despite their automatic email confirmation clearly articulating the product I had ordered, the product delivered was entirely different and of a significantly inferior quality. Attempting to contact this company to rectify is proving impossible. Contrary to their 24x7 customer service support claim, their published telephone numbers are not recognised and any emails sent to them remain unanswered.