Smartseal UK Ltd Bewertungen 10.536

I wrote to Smartseal asking a question about the suitability of one of their products for a job at my home. I received a promp reply from Ricky which was friendly, informative and helpful. Very good customer service. Thanks
John

Product delivered quickly and does what it says, all for a reasonable price

Leanne was so helpful with my enquiry, working out the quantity that I would need to complete the project I am doing and also asking for the goods to be despatched to me as soon as possible.

What an amazing company, first class service from Ricky who I spoke to yesterday, he helped me immensely, working out how much product I needed to complete my red tarmac drive and placing my order for everything I needed. I had already looked on their website but the personal touch I had speaking to Ricky was best help a 68 year old woman needed. Delivery of all items due today, cannot fault the service received and would highly recommend them to friends and family. Thank you again Ricky you are doing an amazing job.

Hi Kieran,

Thank you very much for your prompt action on my order , all need now is the weather for applying it.

I will be ordering the Resin cleaner and Sealer soon, many thanks once I have completed my other sealing task.

Kind Regards

Ken Norris

Having emailed Ricky he responded extremly positively and very promptly, this led to me ringing him and placing my order. The service he provided was excellent in all respects and ensures that my future orders will be with Smartseal Ltd.

Kieran was excellent by customer service and product knowledge , to the extent he saved me money on what I thought I needed. Well done Smartseal

Great service from Reece helped me to order cleaner and test samples for our black limestone patio which has faded . Once cleaned and test sample applied I will order the limestone treatment . Thanks again Ian

Needed an advice with my imprinted concrete driveway. Emailed George with the requested photos and received reply within 15min with detailed information on how to use their products. Excellent customer service. Thank you !

Product arrived within 2 days. I had to wait before I could paint it onto the drive due to the weather, once the fine weather came I gave it one coat in the morning then one the following afternoon, all looks good even neighbours said it looks like new.

Sent over pictures of my imprinted concrete driveway and was given great advice on how to restore. Nick,Ricky and Leanne were very helpful in dealing with my concerns.

Good customer service from Reece. Helped me with a issue on my imprinted concrete driveway.

Really good engagement and advice from Kieran on which product to use for patio clean and reseal as well as concrete. I have used their products previously and they are great.

Would just like to say how professional and helpful Reece from smartseal was offering advice dealing with my order and for arranging swift delivery as promised.
Would highly recommend smartseal to anyone in the market for the use their products for transforming old driveways and patios at very reasonable cost.
.

Great service and support.

I Placed an order by mistake i asked to cancel order Ricky cancelled my order promptly messaged myself to confirm, excellent customer service thankyou.

I’ve used your product for about 10 yrs , I keep reordering

I purchased SmartSeal Block Paving Sealer in July 2025 (£299.90) and applied it in August following every instruction precisely — two weeks of preparation including jet washing, vacuuming, weed and moss treatment, kiln-dried sand, and two coats applied in perfect dry conditions with no rain for over a week either side.

Within weeks the surface developed white patchy marks and the joint seals broke down entirely. I reported this immediately with detailed photographs and videos documenting every stage — these were shared with SmartSeal throughout the complaint process, so the failure is comprehensively evidenced.

What followed was nearly 11 months of delays, missed promises, and unanswered emails — including a repair sample sent in winter, making it impossible to apply until the following spring.

SmartSeal's only defence has been under-application — directly contradicted by their own published coverage rates. For my 75m² driveway, 50L is the correct quantity by their own specifications. I had approximately 5L remaining when I finished applying two coats.

Their director offered to personally help resolve the issue in May 2026 but has since made no concrete offer of remedy. I have now initiated a formal Section 75 claim with my credit card provider.

Quick and easy