I would give -100 if I could and I wish that I’d never purchased direct from them. I’ve tried to send them a complaint email, and it doesn’t work I sent them a message via their website and they said... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Absolutely appalling customer service. I ordered a pair of trainers from Skechers and the experience has been nothing short of frustrating. The UPS driver came to my house but didn’t even attempt... Mehr ansehen
Went to the Skechers website. It instantly promises 20% off if i enter email address. Then it wants my mobile number. I do both Then enter the code supplied at checkout. The webs... Mehr ansehen
Charlotte at Skechers in Bracknell was brilliant – and the shoes are excellent, too. She was really very helpful and gave me exceptional customer service. I am rubbish at choosing stuff and beca... Mehr ansehen
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Das haben sich andere Leute angesehen
Great Trainers - Skechers.
Bought a pair of Skechers trainers for my badminton & squash games (from Amazon) and they're great. They have a supportive insole and a good, grippy white sole, all of which makes they great (and great value). I see other reviewers have complained about delivery but via Amazon Prime they are quick (within 48hrs).
Shoes not made to last
I purchased a pair of black Cool Jammers back in August 2024. After 5 months of light wear, they started to develop marks that looked like oil stains. After looking online I found that many people had experienced a similar issue, and it was due to the poor materials used.
I reached put to Skechers as I was disappointed by this, and they offered me a voucher rather than a full refund. I would have preferred the refund as I did not like any other shoes available online at the time, however the voucher was the only option.
I opted for a pair of green On-The-Go Stellar - Alpine Adventure winter boots, hoping they would be better as they were a more practical shoe. I purchased these in February 2025.
12 months on of moderate use of these shoes, and they have developed a similar issue. Large stains have appeared on the shoes, and the material is peeling away.
I was under the impression that Skechers was a good quality mid range shoe shop, however in a year and a half two pairs of shoes have disintegrated due to the poor quality material used, and now another pair is destined for landfil.
Sketchers Teeside park/ we had amazing service on…
Teeside park/ we had amazing service on the two visits recently to sketchers Teeside park. The first visit we were helped by various staff and felt comfortable in the shop. Unfortunately I had to return some of the boots due to fit etc but was greeted very positively by the staff, we were looked after by Mariela who was very helpful and professional and took time to make sure we had the best service 10 out of 10 for looking after us thank you sketchers Teeside park, I hope the manager shares this with his staff as they deserve a big Thank you x
I was buying trainers for my niece
I was buying trainers for my niece, as I picked the shoes I wanted and asked a staff member to bring me the other pair and sell it to me, she brought me the same pair of shoes both left footed. I didn't check the box to see the mistake she made, I just sent it off on DHL the next day to my family back home. A few days later when the shoes reached them they told me about the 2 left footed shoes. I was so unhappy it was a waste of mine & my families money and time. The next time I brought another pair 2 female staff employee's were very rude to me and made me feel unwelcome and upset, it was really unpleasant experience both times and I wouldn't shop there again.
I'll never use sketchers online…
I'll never use sketchers online again..in-store possibly. Online no. First time ordering. I needed trainers and sandals for my first holiday abroad. They still haven't arrived. Ups have lost them. Says they were in my home town over a week ago but ups said they weren't that it was lost in london.I wasn't aware they came from abroad. Ups say sketchers need to contact them as they cannot locate my parcel and sketchers need to refund me or replace. I've been ordered nothing. Had to put a PayPal claim . Absolutely devastated as one I needed them. Two I've had no help from sketchers. Just keep getting palmed off or ignored. So disappointed.
Avoid this company
I ordered three pairs of shoes but only two arrived. I've contacted the company six times but they just ignore my messages. Never known customer service as bad as this.
Skechers trainers disintegrate, so don’t buy them for longevity
I bought several pairs of trainers when they were on offer, one of them being Skechers. I rarely wore them but decided I would use them years later for a home workout as they had hardly be worn. Unbeknown to me as I started my workout the sides started to come out all over my floor. What made it worse was the filling was covered with sticky residue which was a nightmare to clean off my wood floor and carpet.
I contacted Skechers and was told this can happen after time, even if they haven’t been worn. I told them I have other trainers older and they haven’t done that.
My advice is stay clear of Skechers trainers if you are looking for them to last longterm even if they haven’t been worn as they can disintegrate. Certainly don’t buy them to put away as a spare pair.
I have photos that I sent to Skechers of proof but it seems you can’t upload photos on here.
Visited Sketchers Princes Quay Hull …
Visited Sketchers Princes Quay Hull today and would like to give Yaz and Rosie 100% for their outstanding service. Nothing was too much bother and they went above and beyond their brief. Thankyou so much for today. Sheila
The worst experience ever ordering…
The worst experience ever ordering Sketchers online. And loosing my time trying to contact them and still feeling like, I, the customer, am wrong.
Delivery was supposedly done earlier than 5 business days as informed on their website and contact not done after 5 business days of complaint sent by email.
At their own convenience.
Avoid Sketchers... sorry but that is a terrible waste of time.
AVOID
Absolutely awful avoid at all costs - ordered for a Christmas present, had no idea this was coming from around the world (I am in the UK) - currently have no idea where my parcel is, no updates, no response from customer service and I’m £64.99 out of pocket! This is a complete scam and not what I expected from such a trusted brand!
Twice now Great service
Twice now, Skechers at Brent Cross have delivered exceptional service. Their staff are knowledgeable and helpful, nothing is too much trouble. I have somewhat tricky sizing for my shoes, and both visits resulted in excellent purchases
Dont buy Direct from Skechers
I bought my wife size3 slip ins as a Christmas present. Delivery scheduled for 24th December. Got notification that delivered to pick up point on 23rd. I went next day at 8am to pick up. They were not there. Pick up point said some drivers scanned as delivered but they then deliver during the day. I gave my details and asked him.to call. Heard nothing so went back pm. Still no delivery. On UPS tracking it had been updated to proof of deliver with a person at the shop being named. Its now Christmas Day. Shop was open and guess what. Shoes not there and the signature reciever does not work there
I was a bit annoyed as we were going on holiday on 5th January and the shoes were for the trip. I had numerous exchanges with Skechers and UPS. All failed miserably. I bought another pair on boxing day from a local garden centre
I raised as an issue with my credit card provider.
During our holiday i exchanged several emails. On7th January browsing UPS tracking they said new proof of delivery to residential. Signed for again by xx. Who is a neighbour. At home sketchers again told me to go to shop and pick up.!!!. Went across road and got them.on 11th January. A terrible experience of using Skechers and UPS. Lesson for me never buy directly from Skechers ever again
3 month life of Skechers black suede boots
I bought some Skechers black suede boots in September 2025 and loved them. Wore them for a few months and a fair amount in December 2025 as it was winter and they were comfortable. In mid-December I noticed that the heels were completely disintegrated and they also were not solid heels but a shell with air inside. I contacted Skechers as that is a very sort life span only to be told, because I had bought them on eBay even though they are genuine, there was absolutely nothing that could be done and I would not get any refund.i was offered a 35% discount to use for a new purchase which is worth nothing after the awful customer service and terrible product. Buyer beware
Poor quality and terrible customer service
Bought a pair of trainers from an authorised retailer last September 2025. After a few months of intermittent wearing, maybe once or twice per week, I started noticing a hole on the inside of both shoes.
I sent the pictures to Skechers, to check the shoes, but they asked me to go to the shop where I bought them. The shop manager told me to speak with Skechers UK as they have no oversight of the manufacturing process.
Moral of the story, nobody is willing to take responsibility, and I have spent £79 to have a pair of shoes that only lasted 5 months…
Imagine if I wore them everyday, would have they come apart whilst outside!?!
Fantastic Service from Skechers
I would like to thank Skechers UK for a fantastic service over the festive season when UPS lost my order. A quick email to the company and I received a lovely response from Adam who was able to locate the courier who acknowledged loss of my parcels. I was offered a return order with a discount which I received with no problems. Thank you Adam.
Awful...
Awful...Couldn't delete a part order on my cart, discount offers are a total con and don't even bother writing to them and now I will have to un-subscribe to annoying texts and emails several times before they get the message. Never again!
Danger
Do not buy dangerous footwear ? Bruising on the bottom of your feet, often described as feeling like you are "walking over pebbles," is likely a stone bruise (metatarsalgia) caused by a combination of the repetitive impact of the treadmill and the potential lack of adequate support or stability in your Skechers for this activity.
Potential Causes
Improper Footwear: Many Skechers shoes are designed for light casual wear or walking, not high-impact running or intense treadmill use. The ultra-soft, memory foam cushioning may compress too much under repetitive impact, failing to provide a stable foundation and potentially worsening pain over time.
Lack of Support: The soft, flexible structure of certain Skechers models may not offer enough stability, leading to excessive foot motion (like overpronation) and increased strain on the muscles and ligaments in your feet.
Repetitive Impact: The continuous, repetitive nature of treadmill exercise, especially if you suddenly increased intensity or duration, can cause microtrauma and bruising to the fat pads and soft tissues in your feet.
Poor Form: Overstriding or "slamming" your feet down on the belt can increase the impact on your heels and the balls of your feet.
Recommended Actions
Stop Using the Current Shoes: Immediately discontinue using the Skechers on the treadmill. They are likely a primary factor in the bruising.
Rest and Home Treatment: Treat the bruised areas using the RICE method (Rest, Ice, Compression, Elevation) to reduce pain and swelling.
Consult a Podiatrist: If the pain is severe or persists, you should consult a podiatrist or medical professional for a proper diagnosis and treatment plan. They can determine if the injury is a simple bruise, plantar fasciitis, a stress fracture, or another condition.
Get Proper Footwear: Invest in supportive, well-fitted athletic shoes specifically designed for high-impact activities like running or treadmill use. Look for shoes that provide both good cushioning and adequate stability. A podiatrist can provide specific recommendations, potentially including custom orthotics if you have pre-existing biomechanical issues.
Adjust Your Routine and Form:
Warm up properly before each workout.
Focus on form: Aim for shorter, quicker strides, land softly, and avoid striking the ground too forcefully.
Gradually increase intensity: Avoid doing too much, too quickly. Build up your speed and incline gradually over time.
gutted
gutted . i seen i pair of trainers £64..99 . the site says ' sign up' and get 20% off 1st order ... yipee . i ordered then put em in basket went to pay ,,,,,,,,,,,,,, nope i could not have them as was under £100 . so its kinda misleading , ive now removed myself so i dont get any more offers from them .
Ordered with a delivery date of 19th…
Ordered with a delivery date of 19th dec and no sign of trainers. Customer service is abysmal seemingly they are aware of UPS truck being held at customs and couldn’t be bothered to keep customers informed. They claimed that they would get an update on 22nd and keep me posted but have had radio silence. Going to have to raise a dispute. Wouldn’t ever order from their website again.
Gift never received, left out of pocket
Despite receiving a shipping notification email from skechers uk, and a delivery estimate from UPS for the 19th of december, i received a refund on Christmas eve. When i tracked my order it stated refund complete, which seems impressive when i have never had the item. However my postage costs have not been returned, leaving me almost £8 put of pocket, and a gift short for Christmas.
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