I never have a bad experience here. The people are very helpful, everyone is friendly. The facilities are top notch. It's a fabulous place I recently made an enquiry on the website. I was dealt wi... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I’m a chauffeur and needed some help with where to drop my boss on Grand Prix Sunday as he’s having a knee operation earlier in the week. Val and Lianne have managed to sort my issue, brilliant servi... Mehr ansehen
Unternehmen hat geantwortet
I had to make contact on a number of occasions regarding my drive experience. Each time Eryn was very polite and guided me to the relevant answers to get things sorted. Very pleased.
Unternehmen hat geantwortet
I'll try to keep this short!..... We went to the VSCC Spring Start meeting on 11th April, the BRDC stand that we always use for viewing was closed for refurbishment NO MENTION OF THIS ON THE WEBSI... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Kontaktinformationen
JBC Silverstone Circuit, NN12 8TN, Silverstone, Vereinigtes Königreich
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Hervorragend
1018 Bewertungen
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I had trouble locating my e tickets so…
I had trouble locating my e tickets so contacted the team at Silverstone. They came back to me within 24 hours and forwarded me my booking details. Very helpful.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your kind review. We are really pleased to hear that our team were able to assist and get your booking details over to you. We are glad you found the support helpful.
If there is anything else you need ahead of your visit, we are always here to help.
Fantastic assistance when the ticketing…
Fantastic assistance when the ticketing website wasn’t clear. Thank you. We are looking forward to our visit.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your kind review. We are really pleased to hear that our team were able to assist. We are glad everything was sorted for you, and we really appreciate your feedback.
We hope you have an amazing visit. We look forward to welcoming you soon.
Katie was excellent
Katie was excellent, super quick and getting back to me , very helpful. Sorted my issue very quickly, it's the best Customer service I've ever had.
Thank you
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your wonderful review. We are delighted to hear that Katie was able to get back to you so quickly and resolve your issue with such helpful and efficient service. We will be sure to share your kind words with her.
Thank you again for taking the time to leave your review.
Park and Ride Query
I had a query about the Park and Ride for the British GP. Within an hour Nicky had resolved the issue I had. Very concise and quick service.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your review. We are really pleased to hear that Nicky was able to resolve your Park and Ride query quickly. It is great to know you received such clear and efficient service.
We appreciate you taking the time to share your experience and look forward to welcoming you to the British Grand Prix.
Have booked tickets for elms
Have booked tickets for elms . I then wanted to book add on items to my booking. I emailed my request to Silverstone which was responded to by Nicky who had added the additional items to my account. All I needed to do was go into my account and pay. A very quick and efficient response to my query.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your lovely review. We are really pleased to hear that Nicky was able to help with your ELMS booking so quickly and efficiently.
We appreciate you taking the time to share your experience and look forward to welcoming you to the event.
Prompt and helpful
Val helped me very promptly with my query and gave me additional points of contact to further support. Thanks Val!
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your kind review. We are really pleased to hear that Val was able to help you so promptly and even provided additional points of contact for further support. We will be sure to pass on your thanks, she will really appreciate it.
Thank you again for taking the time to share your experience.
Amazing service
Amazing service, very friendly and understanding neurodivergent needs. Lady went above and beyond to help me
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your wonderful review. We are delighted to hear that you received amazing service and that our team were friendly, understanding, and able to support you so well. Going above and beyond to make guests feel comfortable is incredibly important to us, so your feedback truly means a lot.
We really appreciate you taking the time to share your experience.
Customer service
I contacted customer service regarding a stroller inquiry and what to expect when attending the British GT media day event with a small child. I received a very comprehensive and satisfactory response from Elliot. He was very polite and explained what to look out for and what to expect. I am very pleased with the service.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your lovely review. We are really pleased to hear that Elliot was able to provide such a comprehensive and reassuring response to your stroller enquiry for the British GT media day. It is great to know his guidance helped you feel prepared for attending the event with a small child.
We truly appreciate you taking the time to share your experience, and we will be sure to pass on your kind words to Elliot.
I had some questions regarding GA…
I had some questions regarding GA ticketing and Val couldn't have been more helpful. Took the time to call me and explain what was / wasn't available to book. Thank you so much, it is most appreciated.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your lovely review. We are really pleased to hear that Val was able to help answer your ticketing questions and took the time to talk everything through. It is great to know the explanation was clear and helpful.
We truly appreciate you taking the time to share your experience, and we will make sure Val receives your kind words.
Great service from Sue at Silverstone
Once again Sue & the team at Silverstone have provided great service. When you have additional requests for events, it can seem like an uphill struggle but year on year Silverstone have never let my son down with their prompt and accurate service. It provides comfort and reassurance that I know that he can attend the fantastic events that he loves just like everyone else.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your wonderful review. We are delighted to hear that Sue and the team have continued to provide great service year after year. It means a lot to us to know that our support gives you confidence and reassurance, and that your son is able to enjoy the events he loves. We truly appreciate your kind words and your continued trust in Silverstone. We will make sure Sue receives your thanks, she will be thrilled.
Fantastic customer support
My experience with Silverstone was amazing.
I applied for a PA ticket through accessibility.
My response was amazing, got an email back very quickly and a refund has been processed for one of my tickets
Thank you so much for your help 😊
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your lovely review. We are delighted to hear that you had such a positive experience applying for a PA ticket and that our team were able to respond quickly. We are really pleased we could help make things easier for you. We appreciate you taking the time to share your experience.
Great speed of reply to my email
Great speed of reply to my email, as I would have preferred a phone number so I could speak to a human, but can not complain as was sorted in no time .
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your feedback, We are really pleased to hear that our team replied quickly and were able to get everything sorted for you in no time.
Brilliant help & support
Thought we had left it too late to get tickets. Sue answered our query. Super helpful, explained everything really week. Found us two good seats. Replied quickly to all my messages. Had tickets booked in no time.
Superb A++
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your fantastic review. We are delighted to hear that Sue was able to help so quickly and clearly, guide you through everything, and secure two great seats for you. It is great to know her prompt replies and support made the whole process easy.
We will be sure to pass on your kind words, she will be thrilled.
Thank you again for taking the time to share your experience.
Sue was so helpful 👍
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your lovely review. We are delighted to hear that Sue was so helpful during your enquiry. We’ll be sure to pass on your kind words, she will be very pleased. We really appreciate you taking the time to share your experience.
Excellent customer service!
A big thank you to Sue Davidson!
I emailed my application for Blue Badge parking pass for my husband and expected to wait a few days for a response. Ten minutes later Sue responded and it was sorted.
We can now look forward to the F1 in July without worrying about mobility issues making the day stressful
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you so much for your lovely review. We are delighted to hear that Sue was able to process your accessible parking application so quickly. We are really pleased this has helped take the worry out of your day, and we hope you and your husband have a fantastic time at the British Grand Prix in July. We will be sure to pass on your kind words to Sue, she will be thrilled.
Quick response
Quick response, both times that I asked for help. And incredibly polite and helpful.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your kind review. We are really pleased to hear that you received quick responses both times you reached out, and that our team were polite and helpful throughout. We truly appreciate you taking the time to share your experience.
I made an enquiry about an Experience…
I made an enquiry about an Experience booking, the booking website was unclear and the process seemed unduly complicated as a result. Sam at customer service was very helpful, only one delay in responses but otherwise replied promptly and effectively.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your review and for sharing your feedback about the booking process. We are sorry to hear that the Drive booking process felt unclear and more complicated than it should have been. We are glad to hear that Sam was able to support you and provide helpful, timely responses throughout your enquiry. We will be sure to share your kind words with him.
Thank you again for taking the time to leave your review.
Contacted customer support and heard…
Contacted customer support and heard back in the time scale given without good information.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your review. We are pleased to hear that our team got back to you within the timeframe given and that the information provided was helpful. We really appreciate you taking the time to share your experience.
Really disappointed
Really disappointed, due to already spending a lot on our tickets my son and I didn’t add the insurance as we thought there was no way we would need to cancel. Had wonderful news my daughter in law in pregnant and due date is 5th July so contacted Silverstone in December as soon as we found out as my son and I were unable to go and told nothing they can do as we didn’t take the insurance. Seems very harsh considering there was plenty of time to re sell and obviously genuine unforeseen reason.
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for taking the time to share your feedback, and many congratulations to your family on the wonderful news of your daughter‑in‑law’s pregnancy.
We are very sorry to hear of your disappointment, and we completely understand how frustrating this situation must feel, especially with such a genuine and unexpected reason for no longer being able to attend. We appreciate you contacting us as soon as you found out, and we are sorry that we were not able to offer a refund or exchange on this occasion.
As outlined at the time of purchase, tickets for the British Grand Prix are non‑refundable unless Ticket Protection is added at checkout. This optional cover is designed specifically for unforeseen circumstances, including medical situations, and is handled by a third‑party provider. Without this protection, we are unfortunately unable to offer refunds or change-of-mind cancellations, even when the situation is entirely genuine. We recognise how difficult this can be in circumstances like yours, and we are sorry for the upset this has caused.
Although we cannot overturn the policy, we do appreciate you taking the time to share your experience.
Thank you again for reaching out, and we wish you and your family all the very best with the exciting arrival in July.
A fast response to my request to…
A fast response to my request to upgrade to grandstand from GAPlus and val was extremely helpful with the whole process many thanks
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Silverstone
Thank you for your feedback. We are delighted to hear that you received such a fast response to your request. It is great to know that Val was extremely helpful throughout the process. Many thanks for taking the time to share your experience.
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