A prompt response to my query about need to change my address and billing details. Lions mane is a Shroomex product I use regularly and trust it’s quality
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Das sagen Bewerter
The pills are so obviously under filled than previous. None of them weigh the same and something has seriously changed with this company. It was obvious to me that I was being lied to as well with the... Mehr ansehen
This is a standout product. It definitely feels like you're taking "medical grade" Lion's Mane. I was fully expecting to wait around a month before feeling anything noticeably positive, but within a f... Mehr ansehen
Unternehmen hat geantwortet
An incredible range of products, magic brew being the star of the line-up however loving the lions mane caps. Super professional customer service, wouldn’t dream of sourcing such quality products from... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Making the highest quality mushroom supplements - verified with 3rd party lab testing
Kontaktinformationen
Vereinigtes Königreich
- support@shroomex.com
- shroomex.com
4,5
Hervorragend
155 Bewertungen
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Customer service are excellent
Customer service are excellent. After waiting a week with no delivery Royal mail screwed up as usual. They resent my order with dpd and it arrived the next day.
1. September 2023
Bewertung ohne vorherige Einladung
Antwort von Shroomex
Hi Carl,
We're sorry to hear about the issue with your delivery, but we're glad that we were able to help resolve the problem quickly. We understand how frustrating it can be to wait for a package that doesn't arrive, and we're committed to doing everything we can to make sure our customers receive their orders in a timely manner.
We hope that you're enjoying your order and that you'll consider shopping with us again in the future. Thank you again for your understanding and for leaving a positive review.
Sincerely,
The Shroomex Team
Brilliant customer service
Brilliant customer service! And super fast delivery! Very impressed and will be using this company from now on! Thankyou guys!
18. August 2023
Bewertung ohne vorherige Einladung
Antwort von Shroomex
Hi Taylor,
We're so glad to hear that you had a great experience with our customer service and delivery! We strive to provide the best possible service to our customers and it's always rewarding to hear that we've succeeded.
We're grateful for your support and for choosing us. We hope that you'll continue to have positive experiences with us in the future and that you'll love our products as much as we do.
And please don't hesitate to reach out if there's ever anything we can do to help. Thank you again for your kind words and for taking the time to leave a review. It means a lot to us and to others who are considering trying our products. We look forward to serving you again soon!
Sincerely,
The Shroomex Team
I can't recommend magic blend enough…
I can't recommend magic blend enough it's the best tasting coffee I have ever had with all the fantastic benefits from the mushrooms and the service from Shroomex is second to none keep up the good work guys ..
17. August 2023
Antwort von Shroomex
Hi C Jo,
Thank you for your kind words! We're thrilled to hear that you're enjoying our Magic Brew. We're passionate about creating high-quality products that also promote overall well-being, so it's always rewarding to hear that our customers are enjoying the benefits.
And we're glad to know that you've had a positive experience with our service as well - we strive to provide the best possible experience for our customers.
Your recommendation means a lot to us and we're grateful for your support. We'll be sure to keep up the good work and continue providing beneficial products and excellent service. Thank you again for choosing Shroomex and for taking the time to leave such a positive review. It's customers like you that motivate us to keep doing what we're doing!
Sincerely,
The Shroomex Team
Great stuff
I’ve used this product for three months and while it’s hard to measure, I’d say since using the coffee once a day in the morning, I’ve felt more energetic and do have a sense of general well-being.
Also, I have lived with depressive illness from a young age and feel Magic Brew has made a difference to my mood; I am more stable and generally sharper.
15. August 2023
Antwort von Shroomex
Hi Lorraine,
We're so glad to hear that our Magic Brew has made a positive impact on your energy levels, sense of well-being, and mood. Depression can be a challenging condition to live with, and it's great to know that our product has been helpful for you. Coffee is known for its energising effects, but the addition of medicinal mushrooms in our Magic Brew provide additional benefits.
We're happy to hear that you've been experiencing wonderful benefits and that you've been enjoying it for the past three months. Thank you for sharing your experience and for choosing our product. We hope that you'll continue to enjoy the benefits of Magic Brew and that it will continue to be a helpful addition to your daily routine. Remember to take care of yourself and seek additional support as needed.
Sincerely,
The Shroomex Team
Excellent product
Excellent product, taste and supplementary boost were both 10/10. I've not had a better coffee nor have i had one that has had such a positive impact on my day as Shroomex's. This is a game changer.
15. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Shroomex
Hi James,
We're so happy to hear that you loved our Magic Brew and found it to be both delicious and effective! It means a lot to us to know that our products are able to make a positive impact on your day. And we're thrilled that you found it to be the best you've ever had - that's high praise!
We're passionate about creating high-quality, effective products that are also enjoyable to consume, so it's always rewarding to hear that we've succeeded. We're grateful for your support and for taking the time to leave such a positive review. Your feedback motivates us to keep doing what we're doing and to keep innovating.
We hope you'll continue to enjoy our Magic Brew and experience its benefits for a long time to come. Thank you again for choosing Shroomex and for helping to spread the word about our game-changing mushroom coffee!
Sincerely,
The Shroomex Team
five stars from me
I'm a big fan of nootropics - being a creative and ADHD, energy can be a little all over the place. I was incredibly excited when upon exploring the Martian Mushroom website I found this magic brew!
First, I'm fussy about coffee flavour and don't much like waiting around for the caffetiere to do its things so I was doubly excited to find this product was instant, and tastes great. You feel the concoction working instantly and when used daily I found a discernable effect on my focus levels and confidence at work. 5 stars from me for Shroomex.
9. August 2023
Bewertung ohne vorherige Einladung
Antwort von Shroomex
Hi Siena,
Your review made our day! We're so glad to hear that our Magic Brew was able to help you with your energy levels and focus. It's always rewarding to hear that our products are able to make a positive impact in people's lives.
At Shroomex, we're passionate about creating high-quality, effective products that are also convenient and enjoyable to use. We're grateful for your support and for taking the time to share your experience. Your five-star review means the world to us and we hope you'll continue to enjoy our products in the future. Who knows, maybe the Magic Brew can help unleash even more of your creative potential! Thank you again for choosing Shroomex.
Sincerely,
The Shroomex Team
Excellent customer service
Well I’ve got to be honest and say I can’t feel or tell any difference when taking these. Was really hopeful that I would at least feel something. But nothing.
*UPDATE*: Was contacted by the Shroomex customer service team who were fantastic and offered a full refund as part of their guarantee. Can’t fault that can you. Excellent response to an unfortunate situation where maybe the product just didn’t suit me.
23. Juli 2023
Antwort von Shroomex
Hi Dan,
We're sorry to hear that our product didn't have the effect you were hoping for. We understand that everyone's experience may vary and we're grateful that you gave us a try.
We're glad to know that you had a positive experience with our customer service and that we were able to provide a satisfactory solution. At Shroomex, we're committed to providing high-quality products and excellent service to all our customers.
We're sorry that our product didn't meet your expectations, but we're glad that we were able to make things right. If there's anything else we can do to help, please don't hesitate to reach out. Thank you for giving us a try and for updating your review to reflect your experience.
Sincerely,
The Shroomex Team
Antwort von Shroomex
Hello Rooms,
Thank you for leaving a review! We're glad to hear that you're happy with the quality of our mushroom extracts and the prompt delivery of your order.
We take pride in offering high-quality products and strive to provide excellent customer service. It's always rewarding to hear that our customers are satisfied with their purchases.
We appreciate your feedback and hope you'll continue to choose us for your wellness needs. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. Thank you again for your support!
Sincerely,
The Shroomex Team
Antwort von Shroomex
Hi Nils,
Thank you for your review! We're thrilled to hear that you had a great experience with our service and products. Our team is dedicated to providing the best possible experience for our customers, so it's always rewarding to hear that we've hit the mark.
Your feedback is valuable to us and we appreciate you taking the time to share your thoughts. We hope you'll continue to choose us and enjoy our products in the future. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. Thank you again for your support!
Sincerely,
The Shroomex Team
The coffee taste great
The coffee taste great. My only problem is with excessive, non-recyclable packaging and a plastic scoop that is unnecessary
16. Juli 2023
Antwort von Shroomex
Hi Gerry,
We're so glad to hear that you're enjoying the taste of our Magic Brew. However, we understand your concern about the packaging and the plastic scoop. We take our environmental impact seriously and we're always looking for ways to improve.
We want to let you know that we have recently removed the plastic scoop from our packaging in order to reduce waste and minimise our use of non-recyclable materials. We apologise for any inconvenience this may have caused you and we hope you'll appreciate our efforts to be more sustainable.
If you have any further suggestions on how we can improve our packaging, please don't hesitate to let us know. Thank you for your feedback and for choosing our Magic Brew!
Sincerely,
The Shroomex Team
Awesome helpful company
Awesome helpful company, they've been very supportive, gave me lots of communication and help and advice about mushrooms and supplements in general and have never been pushy, they are clearly passionate about mushrooms, their quality and customer service.
23. Juli 2023
Antwort von Shroomex
Hi Day,
Your review made our day! We're so glad to hear that you had such a positive experience with us and that you found our team to be helpful, supportive, and passionate about mushrooms and supplements. Providing excellent customer service and high-quality products is always our top priority, so it's wonderful to know that we succeeded in your case.
We believe that education and transparency are key in helping our customers make informed decisions about their health and wellness, so we're happy to hear that you appreciated the advice and information we provided.
And we're especially glad to know that you never felt any pressure or pushiness - that's never our intention. We just want to help people discover the amazing benefits of mushrooms and other natural supplements. Thanks again for your kind words and for choosing us. It's been a pleasure serving you, and we hope to continue doing so in the future!
Sincerely,
The Shroomex Team
Great Quality - Complex 5 Capsules
I have previously used mushroom coffee but I wanted to try something different, perhaps a little more pure.
I did my research well and Shroomex company stood out and appealed to me the most, considering the saturated market for mushroom supplements. I like the transparency and information company provided and made me understand tricks some supplements use in order to lure in customers.
I have bought Complex 5 Capsules - 3 months supply as I like the sound of benefit from different mushrooms and couldn't possible choose just one. After only few days of taking these, I have noticed sharper mind and afternoon fatigue was as good as gone. I will continue using these as I prefer paying higher price for a top product than get a cheaper ineffective one. Customer service is also absolutely amazing and fun and it shows they really love what they do. Highly recommended.
24. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Shroomex
Hi Mariana,
What an amazing review! We're truly humbled by your kind words and appreciation for our products and company. It means a lot to us that you did your research and chose us out of all the options available. We believe in transparency and providing our customers with all the information they need to make informed decisions, so it's wonderful to hear that you value that as well.
We're thrilled to hear that the Mushroom Complex 5 Capsules have already made a difference for you, and that you're experiencing benefits like a sharper mind and reduced fatigue. That's exactly what we hope for when people choose our products. And we couldn't agree more that investing in high-quality supplements is worth it for the results they can provide.
Lastly, we're so glad to hear that you had a great experience with our customer service team. We truly love what we do and strive to make every interaction fun and enjoyable. Your recommendation means the world to us, and we're grateful for your support. Thank you again for taking the time to share your thoughts. It's been a pleasure serving you!
Sincerely,
The Shroomex Team
Premium quality products with premium service
Premium quality products with premium quality service, communication and delivery.
The Magic Brew coffee has helped me immeasurably with my focus and energy levels.
I trust the Shroomex brand 100%. I wouldn't go anywhere else.
18. Juli 2023
Antwort von Shroomex
Hi John,
We're blown away by your kind words! Thank you for leaving such a wonderful review. It means the world to us to hear that you're not only happy with our products, but also with the service, communication, and delivery we provide. We strive to exceed our customers' expectations at every turn, so it's gratifying to know that we've hit the mark with you.
We're especially thrilled to hear that the Magic Brew has been helpful for your focus and energy levels. We're passionate about providing high-quality, effective products that make a real difference in people's lives, so your feedback is truly valued. Your trust in our brand means everything to us, and we're grateful for your loyalty.
We promise to continue working hard to earn your support and provide the best possible experience. Thanks again for choosing Shroomex, and for taking the time to share your thoughts. It's been a pleasure serving you!
Sincerely,
The Shroomex Team
Fast delivery
Fast delivery, great communications and great product. Highly recommend the magic brew. I’ll be ordering more
12. Juli 2023
Antwort von Shroomex
Hi James,
Thanks for leaving a review! We're thrilled to hear that you had a positive experience with our delivery, communication, and products. It means a lot to us to know that we exceeded your expectations, and we're especially happy to hear that you enjoyed the Magic Brew.
We take pride in providing high-quality products and excellent customer service, so it's always rewarding to hear that our customers are satisfied. Your recommendation means a lot to us, and we're grateful for your support. We hope you'll continue to choose us in the future and spread the word about your positive experience.
Thanks again for choosing Shroomex, and for taking the time to leave a review. We look forward to serving you again soon!
Sincerely,
The Shroomex Team
Antwort von Shroomex
Hi Neil,
We're so glad to hear that you had a great experience with us! We strive to provide the best possible products to all our customers, so it's always rewarding to hear that we hit the mark. Your recommendation means a lot to us, and we're grateful for your support.
We hope you'll continue to choose us in the future and spread the word about your positive experience. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. We're always here to help!
Thanks again for taking the time to leave a review, and for choosing Shroomex. It's been a pleasure serving you!
Sincerely,
The Shroomex Team
Best of the best
An incredible range of products, magic brew being the star of the line-up however loving the lions mane caps. Super professional customer service, wouldn’t dream of sourcing such quality products from elsewhere. Genuine game-changers in the world of natural medicines. 5* all over
4. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Shroomex
Hi Adam,
Your review made our day! We're so grateful for your kind words about our products and customer service. It means a lot to us to know that we're meeting your expectations and helping you achieve your wellness goals.
We're especially thrilled to hear that you're loving the Magic Brew and Lion's Mane Capsules, and that you appreciate the quality of our offerings. As a company, we're dedicated to providing the best natural supplements and making a positive impact in the world, so it's always gratifying to hear that we're on the right track. Your support and feedback are invaluable to us, and we'll continue to work hard to exceed your expectations.
Thanks again for choosing us and for taking the time to share your thoughts. We're grateful to have you as a customer and look forward to serving you for many years to come!
Sincerely,
The Shroomex Team
The UK mushroom purveyors to TRUST!
I'm just gonna lay it out there, Shroomex ROCK! The customer service is beyond reproach, Kaz is an absolute superstar, beyond helpful, and gets her job done and the customer happy!
The Complex 5 Mushroom Capsules have to be THE longevity tablets that we should ALL be taking. Shroomex know their stuff, and this blend contains pretty much everything a person could need for body, mind, and soul.
Definitely look forwards to your first purchase email notification, it made me not just want to buy from Shroomex again, but go work for them too. I cannot praise this company enough. Will I be a returning customer? Oh hell yes. It is hard to find a trustworthy, reputable, helpful company whose mushrooms I can 100% trust to not contain fillers, and Lord knows what else. With Shroomex I have total peace of mind. Thanks Shroomex, consider me a lifelong customer!
31. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Shroomex
Hi Pilz,
Your review has us over the moon! We're absolutely thrilled to hear that you had such a fantastic experience with our customer service and products. It means the world to us to know that we exceeded your expectations and made you feel valued as a customer.
We're so happy to have you as a lifelong customer and to be a trusted partner in your wellness journey. Your feedback is invaluable, and we'll continue to strive to provide the best possible products and service. Thanks again for choosing Shroomex, and we look forward to serving you for many years to come!
Sincerely,
The Shroomex Team
Nice and good service
Been a customer for quite a while, the coffee is a nice addition and an easy way to get some extra mushroom goodness in your diet.
27. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Shroomex
Hi Mr. Jake,
Thank you for your loyalty! It's wonderful to hear that you're enjoying our Magic Brew as an easy way to incorporate more mushrooms into your diet. As a long-time customer, we truly value your feedback and appreciate your continued support.
We're happy to know that our products have been a positive addition to your routine, and we hope to continue to exceed your expectations. Thanks again for choosing us!
Sincerely,
The Shroomex Team
The magic brew is just awesome
The magic brew is just awesome. You cannot even taste the mushroom mix - just the coffee. It has a smooth taste too. Me and my band mates love it as an alternative to a normal brew. The other great benefit is that you don't even need a coffee maker to make a brew. Simply add four scoops (the scoop is included) to a mug and add hot water. Delicious.
16. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Shroomex
Hi Nate,
Thank you for your kind words about our Magic Brew! We're thrilled to hear that you and your bandmates are enjoying the smooth taste and convenience of our mushroom coffee. We appreciate your feedback and are glad to know that it's become a favorite alternative to a normal brew. Thanks again for taking the time to share your experience, and we hope you continue to enjoy it!
Sincerely,
The Shroomex Team
Wonderful product
Absolutely delicious, have every morning and leaves me with both a sparkling and relaxed mood!
2. Mai 2023
Antwort von Shroomex
Hi Fiona,
We're so thrilled to hear that you love our Magic Brew! We're glad it helps you feel both energized and relaxed, and that it's become a part of your daily routine.
Thanks for sharing your experience, and we hope you continue to enjoy it!
Sincerely,
The Shroomex Team
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