Dealing with “SAM” was nothing short of a pleasure. He worked with me with honesty and patience as I questioned everything over and over. In the end, the bracelet I received, which was custom-made, wa... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
It said my package was delivered i opened my front door and couldn't find my package. Tried calling the phone number on the email and it said voicemail was full and I couldn't leave a message. Awful... Mehr ansehen
Unternehmen hat geantwortet
I have now purchased a stunning 7\-carat diamond tennis bracelet, a 2\-carat diamond pendant, and a gorgeous 4\.5\-carat custom\-made diamond ring from Shop QSE\. I couldn’t be happier\! I fin... Mehr ansehen
Unternehmen hat geantwortet
These guys are fantastic!!!! My wife lost an earring and I was able to get a replacement set for a reasonable price.. AAA+++ I will always be loyal customer…..
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
ShopQSE is an online fine jewelry retailer specializing in lab-grown diamond jewelry crafted in 14K and 18K gold and platinum. Our collection includes diamond stud earrings, tennis bracelets, necklaces, eternity bands, pendants, and rings for everyday wear and special occasions. Our jewelry is available in different carat weights, diamond shapes, metal colors, lengthsSelected pieces include independent IGI certification, as specified in their product listings. We also offer custom jewelry for customers seeking particular designs, sizes, diamond qualities, or metal options. We understand that buying fine jewelry online is a personal decision. Our team helps customers understand product specifications, choose suitable sizes, and explore customization options. Whether you are choosing a gift or purchasing something for yourself, we aim to make the experience clear and comfortable. We assist with order updates, shipping questions, returns, and exchanges under our published policies. Processing times differ between available inventory and custom orders, and our team can clarify the expected timeline before you purchase. Customer feedback helps us improve. We welcome honest experiences and take concerns seriously, working with customers to understand what happened and offer appropriate assistance. Our goal is to build lasting relationships through thoughtful service, clear communication, and beautiful jewelry.
Kontaktinformationen
3305 Basalt Cove Round Rock, 78681, austin, Vereinigte Staaten
- +1 512 6562590
- info@shopqse.com
- shopqse.com
4,2
Gut
39 Bewertungen
Bittet Kunden um Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Antwort von Shopqse
We sincerely apologize for the inconvenience caused by the missing complimentary gift in your shipment.
As soon as you brought this to our attention via email, our team responded promptly and immediately arranged shipment of your complimentary earrings via UPS. The tracking details have also been shared with you.
We regret the oversight and appreciate your patience and understanding. Thank you for giving us the opportunity to make things right.
Regards-
Team ShopQSE
Dealing with “SAM” was nothing short of…
Dealing with “SAM” was nothing short of a pleasure. He worked with me with honesty and patience as I questioned everything over and over. In the end, the bracelet I received, which was custom-made, was just perfect. Exactly what I asked for. Beautiful and wonderful quality and delivered in the time frame promised. I will continue to do business with this wonderful company and SAM!
15. Oktober 2026
Antwort von Shopqse
Thank you so much for your wonderful feedback! Our entire team truly appreciates your trust and kind words. We're delighted that you love your bracelet and look forward to serving you again!
Great price and value
Great price and value. Beautiful products, super sparkle. Very pleased with items and will buy from again.
24. Oktober 2026
Antwort von Shopqse
Thank you so much for your kind feedback and for choosing ShopQSE! We truly appreciate your trust and support. Your satisfaction means everything to us!
Great communication
16. Oktober 2026
Antwort von Shopqse
We truly appreciate your feedback and will continue improving our communication while staying committed to our customer-first policy.
From a service stand point.
From a service stand point.. none is better!! They set the standard!! Their service model is the best!! They have all my business going forward!! I am a very happy customer!!
15. Oktober 2026
Antwort von Shopqse
Thank you so much for your incredible feedback! Your kind words truly mean the world to us. We're grateful for your trust and look forward to serving you again!
Antwort von Shopqse
Thank you so much for your wonderful feedback! We're delighted to hear your wife loved it. Your satisfaction means everything to us, and we truly appreciate your trust and support!
Absolutely Beautiful Jewelry and Outstanding Service
I have now purchased a stunning 7\-carat diamond tennis bracelet, a 2\-carat diamond pendant, and a gorgeous 4\.5\-carat custom\-made diamond ring from Shop QSE\. I couldn’t be happier\! I finally have my beautiful matching jewelry set, and everything sparkles so brilliantly\!
The quality is exceptional, and the customer service has been absolutely wonderful\. A special thank you to Sam for his patience, attention to detail, and excellent communication throughout the customization process\. Everything arrived on time, even earlier than expected\!
I also received some beautiful complimentary gifts from the store, which was such a lovely and unexpected surprise\.
I truly appreciate the care and dedication this company puts into its work. I’m beyond happy with my purchases and highly recommend Shop QSE!
Excellent job, and thank you so much!
15. Oktober 2026
Antwort von Shopqse
Thank you so much for your wonderful review and continued trust in Shop QSE! ❤️ It truly means the world to our entire team to know how happy you are with your jewelry. Your kind words are the greatest reward for all our hard work. Wishing you endless sparkle and joy!
Sam is great to work with!!
Sam is great to work with!!! The product is exactly what I expect it to be!!!!
15. Oktober 2026
Antwort von Shopqse
Thank you so much for your kind words! Your satisfaction means a lot to us! 😊
These guys are fantastic!!!
These guys are fantastic!!!! My wife lost an earring and I was able to get a replacement set for a reasonable price..
AAA+++
I will always be loyal customer…..
9. Oktober 2026
Antwort von Shopqse
Thank you so much for your wonderful review and kind words! We're truly happy we could help you and your wife. Your trust and loyalty mean a lot to us, and we look forward to serving you again!
I feel scammed beware!
It said my package was delivered i opened my front door and couldn't find my package. Tried calling the phone number on the email and it said voicemail was full and I couldn't leave a message. Awful customer service and I feel like I was scammed. I had to file a claim with my credit card company to try to get my money back
22. September 2026
Antwort von Shopqse
Hi Mr. James,
We’re sorry you have not been able to locate your package. For transparency, we would like to clarify the timeline based on our records.
Your order was received by Shop QSE on September 24 and shipped promptly at our expense. Carrier tracking shows the package as delivered on September 25.
We first became aware of the issue at approximately 3:00 AM CST on September 26 through your Trustpilot review and responded at approximately 3:11 AM. After receiving your email around 4:00 AM CST confirming that you could not locate the package, we responded promptly and advised that we would investigate with the carrier.
We understand you stated that you attempted to call the previous evening and were unable to leave a voicemail, and we apologize for that inconvenience. However, once we became aware of the issue, our team responded within minutes despite it being overnight hours.
Regarding the reported phone call, the screenshot provided to us is cropped and displays a duration of approximately 0.05 seconds. Based on the information visible in that screenshot, we are unable to independently verify a completed call or voicemail attempt.
For these reasons, we respectfully disagree with the characterization of Shop QSE as a “scam” or that no customer service was provided. The order was fulfilled promptly, carrier tracking records it as delivered, and our team responded as soon as we became aware of the reported issue.
As you have now initiated a chargeback with your card issuer, the dispute will proceed through that formal process, and we will provide the relevant order, shipping, tracking, and communication records through the appropriate channel.
Regards,
Team QSE
Keeping It Simple
The site was easy to navigate with good description of the items I was interested in.
24. September 2026
Antwort von Shopqse
Thank you for taking the time to share your experience with us. We truly appreciate your trust and support and look forward to serving you again!
Still waiting for a response!
31. August 2026
Antwort von Shopqse
Hi Ms. Mary,
Thank you for your feedback. We would like to provide an update for transparency.
We received your follow-up email on September 15 and responded the same day with a proposed resolution. We followed up again on September 16 requesting your confirmation on how you would like to proceed.
For the past 10 days, our team has continued sending follow-up emails in an effort to resolve this matter, including another follow-up today. Unfortunately, we are still awaiting your response.
We remain available and happy to assist. At this stage, we simply need your confirmation on how you would like to proceed so we can move forward with the proposed resolution.
Regards,
Shop QSE Team
Received my 14K 1 Carat Lab grown stud…
Received my 14K 1 Carat Lab grown stud earrings today with a certificate of authenticity. I’m very pleased with my purchase. I would highly recommend Shopqse!!!!!!!!
27. August 2026
Antwort von Shopqse
Thank you so much for your kind words! We’re happy to hear that you love your new earrings. Your recommendation truly means a lot to our entire ShopQSE team.
Antwort von Shopqse
Thank you so much for your feedback. We’re glad you liked it! We will share your appreciation with our team.
Sam was great to work with
Sam was great to work with. I ordered the 7 carat tennis bracelet and when it arrived it look to small for me. I was concerned that since I removed the tag I would not be able to return or exchange. Sam said no problem. I ordered the 10 carat tennis bracelet and it is beautiful! I am very happy with my purchase.
11. Juli 2026
Antwort von Shopqse
Thank you for your kind review! We're delighted to hear you're loving your new 10ct tennis bracelet and that our team made the exchange process easy. We truly appreciate your trust and support!
I initially got the wrong product
I initially got the right product, but the wrong color metal. Customer service was excellent!! Responded in a timely manner and got everything correct in the end. Will definitely do business in the future.
29. Juni 2026
Antwort von Shopqse
Thank you for your kind words! We sincerely apologize for the initial mix-up and appreciate your patience. We're glad we could make things right and look forward to serving you again!
Antwort von Shopqse
Thank you so much , we are always here to help our customer .
I bought a necklace for my wife for…
I bought a necklace for my wife for Christmas. They were sold out of the size she really wanted but they were kind enough to send out the next larger size to see if she would like it. It didn't quite fit so we had to send it back, but that is customer service that you don't see a lot of anymore.
10. Dezember 2025
Antwort von Shopqse
Thank you so much for your kind words and support! We're glad we could help, and we truly appreciate your understanding. We hope to serve you again soon
All the merchandise was perfect and the…
All the merchandise was perfect and the free gifts were very nice. Wife loved it !
3. Juni 2026
Antwort von Shopqse
Thank you for your kind words! We're so happy to hear your wife loved the jewelry and the free gifts. Enjoy, and we look forward to serving you again!
Top tier jeweler
Top tier jeweler, perfection and quality with respect for customers, will definitely be back again, very happy with my purchase
24. April 2026
Antwort von Shopqse
Thank you so much for your kind words! It truly means a lot to us. We’re glad you loved your purchase, and we look forward to serving you again soon 😊
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