I Love Jewelry Bewertungen 

I use to order all the time. The very last order I made, they sent me the wrong size. Tried many different ways to reach them because they wouldn't respond. Then finally when I did get a response they were completely rude about me returning the item and made it difficult.

These people are the worst! I spent so much money with them and hope to God I can save someone from purchasing with them ever! Please don't do it. There are better places to shop. Places with way better customer service.

I have emailed and called this company about my order I placed on November 1st and its been a month now and no response. No one answers their phone. The tracking number from DHL is wrong. This company is a fraud, do not waste your money on this company!

They don’t respond to the support email they just send auto replies. I will never order from them again!!

A joke. Low quality, overpriced items.

Garbage clothing!! The clothing they send is thin see through material that reminds me of the items you get on wish. The clothing looks nothing like the ones they advertise. Mystery boxes are a huge joke.. they throw in some dollar store items and a thin plain colored ugly shirt. DONT WASTE YOUR MONEY!!!

I am so confused right now, i recieved an email asking what should i think about my orders, ? I didn’t even recieved it yet, pissed me off , i placed an items sept 29, and until now I dont have my items yet. Not gonna buy here again!!!!

I have ordered numerous things from this business over the last 4 years and I can tell you that every single one is low quality. Why did I keep ordering from them? The prices were way cheap; it’s a get what you pay for, and it may be sheer, plastic-y, or way too small. Out of the dozens of items I’ve ordered, only a few do I actually use. What has finally turned me off from them forever: my last order I placed 7/19, got an email it was “received” by them 7/25 (whatever that means), never got a shipping email but it finally arrived 8/17, and was missing an item. A mystery graphic tee for $9. So I contacted customer service to either get a refund or have one sent out. First off, they have two support emails floating around so I copied them both on the email. No one responded by 8/24 so I also DM’ed on Instagram and after several hours someone responded there that they’d send me a new one no problem. 8/25 someone else responded to my email and I told them what had happened and about the IG messages; no email back after that. No email about shipping of shirt, nothing. So I emailed again on 9/2 asking for ANY information, once again no response. The last attempt I made was 9/12 via DM again since that got a semi-fast response last time, and to this day (10/1) no response. It’s only $9 so I wasn’t going to file a BBB complaint but after writing all this out, you shouldn’t be in business if this is how you treat faithful customers who are reasonable and courteous in their communication despite your massive shortcomings. Also, they don’t even have the option to review them on their FB like most companies do, so you can warn potential customers.

I ordered two pair pj's for a girl getaway weekend. It took 5 weeks to receive them so the weekend was over. I was still excited to get them and was disappointed bc although they are very soft they are def not a 2x they actually fit my daughter who is a size 8/10 in womens. I usually have no prob with sizing unless the product is made in China then it is usually very small. I paid almost $80 and cannot wear either of the pj's.

I ordered the $5 mystery shirt and the reindeer booties! Love them both. The reindeer booties are even more precious in person! I had the booties monogrammed, so it added a bit of time. That being said... allow a lot of time for processing and shipping. It took about a month to receive my order, but it was worth the wait!

The customer service is the worst with this company. I was on a quarterly pajama subscription, when suddenly I was being billed once a month. They informed me they sent four emails in June that the subscription had changed to monthly. Ironically I have zero emails stating this. If you look on their site, one area still shows the pajama as quarterly, while another area shows monthly. They also changed my sizing to medium when I had subscribed to Small. They told me it was small/medium therefore they decided to send me medium. Seems a bit strange that this would suddenly happen. When I asked for a return label to send back the two size medium subscriptions I received, I was told they would not send a return label and I could send them on my own for an exchange. Basically they create the error and it’s my job to pay for the return. I also sensed a bit of an attitude with all responses. On a side note, all of the pajamas I’ve received end up having issues with the waistband after a wash or two, twisting up and not laying right even after trying to readjust.

I wish I had of read these reviews about this companies shipping issues… ordered on 8/17 and it’s now 9/3 with no updated shipping information since 8/23. I sent the company an email a week ago - no response back. Called the customer service line yesterday before closing hrs - and the recording said no one is able to take your call and goodbye ! So I don’t know where or when my order will arrive !!! Most likely will never order from them again.. unless the quality is so good that I don’t mind waiting on a horse and buggy delivery system…..

I ordered 1 month ago still haven’t received the order . Obviously this is straight from China I wish I would have known . I will never order from them again .

Website states all non monogram order ships within 2 days. I placed an order for a mistery bag on 7/8 and it’s now 7/21 still no update. When I contacted them via Instagram they rest assured I would receive a track number by DHL within 15 days. These people don’t know how to run E-commerce and drop shipping, most likely always late bc it’s shipping straight from China, which is not a problem if they were upfront in their shipping policy!

I called today to get an update on an order I placed three weeks ago and paid expedited shipping for that has still had not arrived. It is a gift & every time I try to track the item the tracking number just says “in transit” but no update has been made. The customer service representative I spoke to over the phone was extremely condescending, very rude & unhelpful. She spoke down to me & had an very disrespectful, unprofessional attitude. I have ordered from Shop I Love Jewelry for years & have over looked their slow shipping times & slow email responses but this interaction has caused me to part ways & no longer remain a customer. Their products are easy to find locally & replicate so I will take my shopping needs elsewhere.

I purchased a white monogram purse and less then 2 weeks of using it the strap broke while I was walking. Upon receiving the purse and unboxing it, there were 2 large black stains. I contacted customer service, many days later they contacted me asking for photos. I decided to just keep the purse despite the black stains because likely it would get dirty anyways because it was white. I also needed a small purse for my upcoming vacation. So I decided to let it go. However, while I was on vacation the strap of the purse literally broke while walking. It wasn’t weighed down. It had a small wallet and my phone. This product looks cute but the material is so cheaply made. I am super disappointed.

Ordered 2 baseball caps, one looks great the other one looks terrible. Will not be ordering anything else from them. Their customer service is horrible. I wanted to update with a picture but was unable to upload it.

I’m still waiting on my order, week 4

WORST CUSTOMER SERVICE EVER. I don’t know who the little girl is that is answering your phones currently, but if this was my business, I would be kicking her to the curb ASAP because she’s dragging down your company name and reputation. I placed an order on March 3rd that totaled to about $165 with some last minute Mother’s Day items and paid $35 for overnight shipping. It said on the website that it would take 5-7 business days to process the order before it was shipped, so I knew it was unlikely that I would receive the order in time, but I was hopeful with the overnight shipping. A couple of days later I decided to call just to get an update and weigh the chances of receiving my order on time. Instead of the customer service rep just politely telling me that my order most likely would not arrive in time and laughing with me at my procrastination, this kid tries to sit there and ARGUE with me about the processing time being 7-10 business days when I was literally sitting there looking at their website on my phone where it said 5-7 business days! Fast forward to march 13th, and I still have not received my order. So I check my online account and see that it had finally shipped out that day (8 business days later). I check the tracking information expecting the estimated delivery date to be the next day since I chose overnight shipping, and it shows that the estimated delivery date isn’t going to be until the 19th!!?!! SIX DAYS LATER!!!! So I call the company again and have the pleasure of speaking to the same god awful little troll that I spoke with the first time. I demand a refund on my $35 overnight shipping since it clearly was not overnighted. She tries to tell me that she will refund $30 but still make me pay the 4.99 for standard shipping even though I spent $100 and would have gotten FREE standard shipping anyway! 🤯😅😂 So then she finally says that she’s going to refund the entire $35, but it will only be refunded as STORE CREDIT 😑 As if I want to shop at this establishment that employs this atrocious little girl EVER again after the experience I had! I seriously CANT with all of this today 🤦🏼‍♀️ Please fire this girl and send her to the DMV where her crappy attitude and poor people skills belong. The success of your business depends on it.

It’s middle of May still haven’t received my monobox from April. They are really no help when you try to talk with them . Still no tracking information. Terrible customer service and shipping.

The quality of the products is good. The reason I’m giving it a low rating is because it takes forever to get your order. I placed an order in March and also subscribed to the monobox. It took a whole month to get my order. The money from the April monobox automatically came out of my account on April 1st. It’s the last day of April and I still haven’t received it and there still isn’t any tracking information available. I will never order from this company again.