Multiple pieces of a TV stand I ordered had chips / defects / scratches. I was able to successfully construct it, and fortunately the damage was to parts that are not well visualized now that it is... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
1.NO prior notice of delivery date or time- arrived unannoumced 2. Wrapped sofa was brought iinto our house, left in front of our TV, & delivery persons departed - my husband & I are both disabled &... Mehr ansehen
Unternehmen hat geantwortet
Recieved side table withing a few days of ordering. Easy to assemble. For the most part good quality. The top of one side table wasnt plained very well during manufacturing. The packing was superb... Mehr ansehen
I love the chairs we received and ordered more. I'm always a bit nervous using online companies that I haven't used before, but ShipItFurniture as great. Lots of communication, fast shipping, and be... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Ship It Furniture is a one-stop shop for all your furniture needs. We offer a wide selection of furniture for every room in your home, from living room sets to bedroom furniture to outdoor furniture. We also have a wide selection of accessories, including lamps, wall art, and rugs.
Kontaktinformationen
81666 CA-111, 92201, Indio, Vereinigte Staaten
- +1 (760) 888-5217
- help@shipitfurniture.com
- shipitfurniture.com
4,3
Hervorragend
100 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 25 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Have not received and do not know ship…
Have not received and do not know ship date one week after ordered.
26. März 2024
Received wrong item but contacted…
Received wrong item but contacted customer support and was able to return it without any issues. Good communication to ensure I had the return label and directions for returning it.
8. März 2024
Carbon Fiber bookshelves
I ordered carbon fiber (like material) bookshelves but received a dark gray wood shelf. After multiple emails with Oliver, I was told that they could not send my correct order and was never told the reason. However, after a generous refund credit was offered, I reluctantly decided to assemble the bookshelves I received. They were easy to assemble and appear to be a good quality for the price.
I have recently read many negative reviews about ShipitFurniture with all the same reasons I initially spoke about. My suggestion is to read all of the reviews good and bad and make your decision appropriately.
15. März 2024
Bewertung ohne vorherige Einladung
This was the worst shopping experience…
This was the worst shopping experience I’ve ever had with an online retailer. If I could give 0 stars I would. I ordered a recliner sofa and requested a cancellation within 36 hours of the order, prior to receiving any confirmation of batching or shipping. Oliver responded to my cancellation initiating the shipping and providing me a tracking number that wasn’t even available to track yet. I responded stating that I requested cancellation and not for the item to be shipped, however he only kept repeating that he can’t cancel because the order shipped. I contacted the shipper who informed me that they do not have possession of the delivery. I requested a phone call from Oliver to resolve, since the phone non their website is fake and the company doesn’t accept calls, however he refuses to speak to me, requiring me to file a dispute with my credit card company! Buyer beware! I highly recommend that you take your business elsewhere!
11. März 2024
Quick delivery!
1. Februar 2024
Sturdy and better than expected
24. Januar 2024
Unprofessional Ship It and Fantastic Furniture
2 'failed' delivery attempts...but no one knocked and we had someone home both dates...no updates via email/phone despite raising an enquiry with ship it directly after the first failed delivery. In my enquiry I asked them to update the authority to leave on delivery...no reaponse.
Only realised the order was out for delivery today again because I checked the tracking number while typing out this complaint the first time...then the delivery failed again.
Not shopping with fantastic furniture again.
Understandable if I can't receive a quick turnaround from staff...we're all under the pump but (1) at least actually try to deliver with a reasonable process (2) update the tracking automations to include a notification so I can know the fulfillment status of my order...so unprofessional.
And after all this I still have no idea where my order is and doubt I'll have it delivered in a reasonable time frame.
19. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Shipitfurniture
Deeply sorry for the delivery nightmares. Missed knocks, missing updates, & frustration are the opposite of "fantastic." We're investigating, improving communication, & expediting your order. Expect it within 48 hours. As a sincere apology, we will offer 10% off + full refund. We value your feedback & won't let you down again
Triple Shelf Floor Lamp
Fantastic Triple Shelf Floor Lamp! Beautiful product, easy to build, fast shipping!
23. Dezember 2023
Purchased makeup vanity
Purchased makeup vanity. Item was sold out everywhere else. I have a screenshot of item and purchase. Completely different item was shipped and picture was swapped out. Now my original email will not display picture. I still have the screenshot however
Unable to get in touch w customer service. They are trying to make me pay for return shipping. Do not shop here. Update: I was told return was approved and would be sent a shopping return label. This never happened. Impossible to get in touch with someone. Will be contacting the Better Business Bureau. Again DO NOT SHOP HERE.
12. Dezember 2023
Antwort von Shipitfurniture
Hello Tracy,
We have sent you an email to come to a solution to this issue you have faced. Our team will work on your issue until it is solved. Please respond to your email!
Thank you!
Did not get lower 1/2 of ottoman
9. Dezember 2023
Good product & price
Nice packaging, provided everything to put it together.
Good quality & great price
Arrived quickly
26. November 2023
Order came very fast!!!
Order came very fast and box was securely packaged. Definitely thoughtful!!!!!!
21. Oktober 2023
I haven't been able to successfully by…
I haven't been able to successfully by a couch from here. The website doesn't even have couch sizing. When I ask customer service they make me feel like a cockroach for asking in the first place. Why would I ever spend $1,000 anywhere where you can't even give me a straight answer? It's furniture. Obviously I need to know the size of it. Who is buying furniture without knowing how big it is? Such level of rudeness is not worth the cheaper prices. I can afford not to be treated like crap. Thanks.
7. November 2023
Bewertung ohne vorherige Einladung
Antwort von Shipitfurniture
Hey Yuri, We're genuinely sorry to hear about your frustrating experience, and we apologize for any inconvenience you've encountered while trying to purchase a couch from our store. Your feedback is essential to us, and we want to address your concerns to ensure a better shopping experience for all our customers.
We understand the importance of having clear information about the size of the furniture you're interested in, and it's unfortunate that our website lacks this crucial detail. We'll make it a priority to update our product listings to include accurate sizing information to better assist our customers in making informed choices.
Regarding your interaction with our customer service team, we are disheartened to hear that you felt treated poorly. We take customer service seriously and will investigate this matter further to ensure that such interactions do not occur in the future. We believe that every customer should receive the respect and assistance they deserve when shopping for furniture.
Your feedback is a valuable reminder that quality customer service and transparent information are just as important as competitive pricing. We genuinely appreciate your input and are committed to making the necessary improvements to create a more pleasant and customer-friendly shopping experience. Please don't hesitate to reach out to us if you decide to give us another chance, as we'd love the opportunity to serve you better. Thank you for sharing your concerns with us.
Though my item did not arrive when it…
Though my item did not arrive when it suppose too the company was not at fault it was a delivery issue getting it to us, we Absolutely love our stools I would buy from this company again and again, I’m a super happy customer ☺️🫶🏽
10. Oktober 2023
Bewertung ohne vorherige Einladung
Tom's computer desk review
It was quick delivery and there was only one small hole in the box.I'm putting it together this weekend hopefully nothing inside was damaged.But overall it was a good experience dealing with this company.I would definitely order from them again in the future.
4. Oktober 2023
WRONG ITEM DELIVERED & DELIVERY CREW HAD REFUSED TO STAY LONG ENOUGH FOR ITEM TO BE UNWRAPED UPON DELIVERY
1.NO prior notice of delivery date or time- arrived unannoumced
2. Wrapped sofa was brought iinto our house, left in front of our TV, & delivery persons departed - my husband & I are both disabled & using walkers - WE NEEDED & ASKED FOR SOME ASSISTANCE & WERE DENIED.
3. Upon removing sofa packaging, learned that WRONG ITEM WAS DELIVERED - WE ORDERED & PAID FOR A "SLEEPER" SOFA & RECVd A NON-SLEEPER (STANDARD) SOFA.
20. September 2023
Antwort von Shipitfurniture
We're deeply sorry for the issues you've experienced with your recent delivery, and we sincerely apologize for the inconvenience you've faced. Your feedback is invaluable to us, and we want to make this right for you.
Firstly, we regret that there was no prior notice of the delivery date and time. We understand that this lack of information can be frustrating and have caused an unexpected disruption to your day. We will work to improve our communication process to ensure that customers are informed of their delivery schedule in advance.
We are truly sorry to hear that the delivery team did not provide the assistance you needed upon arrival. It is essential to us that we accommodate all our customers, especially those with specific needs. We will address this matter with our delivery team to ensure that they are more attentive to such requests in the future.
Most importantly, we deeply apologize for delivering the wrong item. We understand that you ordered a sleeper sofa, and receiving a standard sofa instead is a significant mistake on our part. Please be assured that we will rectify this issue promptly. Our customer service team will be in touch to arrange for the return of the incorrect sofa and the delivery of the correct sleeper sofa at your convenience. We will prioritize this to ensure that you get the product you ordered without further delay.
We take your concerns seriously and appreciate the opportunity to make amends. Your satisfaction is our top priority, and we are committed to ensuring that you receive the product you desire. If you have any further questions or require assistance, please do not hesitate to contact our customer service team. We are here to help you through this process.
Once again, we apologize for the inconvenience you've experienced, and we are dedicated to making things right for you.
Thank you for how incredibly fast your…
Thank you for how incredibly fast your shipping was.
3. September 2023
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