Ship.com Bewertungen 413

TrustScore 4.5 von 5

4,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I had an issue where I couldn’t ship ground advantage and after speaking with a virtual assistant, they fixed it within a matter of minutes. What great service!

Bewertet mit 4 von 5 Sternen

I have been with Ship.com since 2017 when they were Zensales! Ship is very reliable, easy to use & customer service is very quick when there is an issue. Lexie responds to emails very quick! Posta... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I use Ship.com multiple times a week to mail packages to friends/family and sometimes customers. I've been using it for over 4 years and I can say the pricing is as good as other mailing programs, bu... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I love using Ship.com. It’s so nice that all my orders transfer automatically because it makes purchasing and printing labels very easy. I also really appreciate the marketing features available. I us... Mehr ansehen

Unternehmensdetails

  1. Versandservice

Vom Unternehmen geschrieben

Ship Smarter. Grow Faster. Ship.com offers an all-in-one shipping platform just for small businesses. Easily integrates with your online store and instantly starts saving you up to 89% off on shipping costs and up to 95% of your time on your shipping process. No demo required, because you won't need it!


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

413 Bewertungen

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So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Verification issue

I was having issues with the verification process and I emailed support my problem was resolved really fast and I am so thankful for that as I am on a new business journey and really needed to get my items shipped out to my customers!

28. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

THIEVES

These people, shi+.com, charged my bank account $380 and NEVER shipped anything! I originally paid $50 for a pre paid shipping label and dropped my package off at USPS. The next day, I had to go pick up my package from the post office due to not enough postage paid for on my pre paid label. Not only did they NOT refund the $50, they then about a week later charged me an ADDITIONAL $380 claiming the package was delivered!!! They claim the package was delivered, post office charged them and now I owe them 380 bucks....total scammers, all they do is sell pre paid labels!!! Do NOT use and do NOT give them your bank information!!!!

23. April 2025
Bewertung ohne vorherige Einladung
Ship.com-Logo

Antwort von Ship.com

Eric,
We’re very sorry for the confusion and frustration this situation caused. The charge in question was related to a fraudulent reuse of a previously refunded USPS label, an issue that has recently affected many customers across the shipping industry.
While we understand this was outside your control, we want to make things right. We’ve already issued a shipping credit for the full amount charged and provided a complimentary 3-month Executive subscription as a gesture of goodwill.
Our team member Jhoni-Rae is continuing to assist you directly to ensure everything is resolved. We value your trust and are working hard with USPS to strengthen protections against this kind of fraud.
Thank you for your patience and for bringing this to our attention.
— The Ship.com Team

Bewertet mit 1 von 5 Sternen

You have to create an account just to…

You have to create an account just to see what shipping costs will be. And after checking it out, their shipping costs are the same as ebay. They are high. They also don't offer media mail even though I was specifically looking for media mail. There are much cheaper services out there.

23. Februar 2025
Bewertung ohne vorherige Einladung
Ship.com-Logo

Antwort von Ship.com

Daniel, Yes, we offer a free 14 day executive trial that users need to sign up for in order to see shipping rates. Users are not required to provide credit card information to access rates and the free trial can be cancelled with no fees. If you would like to send more details to our help@ship.com about the specifics of your packages, we would be happy to offer more insights into our discounted shipping rates which are comparable, if not the same, as all industry leaders. Our software is easy to use and Ship.com offers support team members who you can speak with....

Bewertet mit 1 von 5 Sternen

Mfs charged my card $30 when I have…

Mfs charged my card $30 when I have never even used their services and tryna tell me I can’t get a refund because it subscribed to there thing just by making an account.

14. Januar 2025
Bewertung ohne vorherige Einladung
Ship.com-Logo

Antwort von Ship.com

Connor, We've confirmed your Ship.com subscription was canceled at your request and you were refunded. I requested more information from you on what you experienced as customer support did in fact process your refund.

For all customers: Ship.com offers a 14-day free Executive trial with no credit card required to sign up - a payment method is only needed when purchasing shipping labels. The Ship subscription trial provides full access to premium shipping features during the trial, and if you continue using Ship.com afterward, you'll automatically transition to the Executive subscription or downgrade to a Growth or Starter plan. A detailed FAQ on this is provided on Ship.com under the Pricing Tab.

Ship.com believes in freedom and flexibility - you can cancel your subscription anytime with no strings attached through:

Your account settings
help@ship.com if you need assistance
Our customer support team



Bewertet mit 1 von 5 Sternen

when reloading my account as I have…

when reloading my account as I have done many times before, ship.com charged my account 5 times but never credited my account. I am out $125 dollars with no shipping credits. I will be looking into switching shipping services. On top of all that the email I received from a customer service rep told me I wasn't charged even though i have a bank print out and email confirmations stating I was. She was most UNHELPFUL. Dont use ship .com if this is the service you get. I have been waiting 8 hours for a response back.

1. Januar 2025
Bewertung ohne vorherige Einladung
Ship.com-Logo

Antwort von Ship.com

Cheryl, I requested more information from you on what you experienced as customer support did, with your help, identify the issue you raised and made sure you were refunded. We regret the inconvenience you experienced due to a system issue which was identified and fixed.

Ship.com prides itself on providing a reliable service as you mentioned in your initial comment; we regret this issue occurred. I did request more information from you on what you experienced in full as you were refunded and the issue you experienced was resolved. We hope you will continue to use Ship.com and know that we will always work to support you. Our support team includes actual people, who work during normal business hours over a 12 hour period.

Bewertet mit 5 von 5 Sternen

I've been using this shipping platform…

I've been using this shipping platform for almost 3 years now. I love the ability to connect to other platforms and have them interact with shipping details. This ability saves me so much time. Additionally, I've found the customer service to be very helpful. I've even had scenarios where they have proactively reached out to me to provide tips on saving money.

20. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

They suck they was taking money from me…

They suck they was taking money from me even after I canceled my 3 day trial period. So I’d advise you to contact them to make sure they got the cancellation because I don’t check bank statements and they’ve been charging me since May and telling me they can’t issue me a refund that’s BULLSHIT

2. Dezember 2024
Bewertung ohne vorherige Einladung
Ship.com-Logo

Antwort von Ship.com

Robert,

We've confirmed your Ship.com subscription is now canceled. Our team has reviewed your account history from May 2024 and has reached out to you directly regarding the charges you've mentioned.

For all customers: Ship.com offers a 14-day free Executive trial with no credit card required to sign up - a payment method is only needed when purchasing shipping labels. The Ship subscription trial provides full access to premium shipping features during the trial, and if you continue using Ship.com afterward, you'll automatically transition to the Executive subscription or downgrade to a Growth or Starter plan.

Ship.com believes in freedom and flexibility - you can cancel your subscription anytime with no strings attached through:

Your account settings
help@ship.com if you need assistance
Our customer support team

We appreciate you bringing your challenges in cancelling your account to our attention and helping us improve our service.

Bewertet mit 5 von 5 Sternen

Ship.com treats their customers right …

When I had a missing package I was not sure what to do so I emailed Ship.com They responded to my email very quickly and explained to me who to contact (USPS) and gave me the website. The information I was given really got the ball rolling My package was located and is arriving today. I really appreciate helpful people. Thank you

23. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

s#$@ customer service huh…

Order order to order that says was claim never got shopped never got delivered call 20 minutes after order was supposed to be delivered and they just asked me if I wanted to reschedule it and then just apologized and that was it that's terrible customer service terrible in general.

29. Juli 2023
Bewertung ohne vorherige Einladung
Ship.com-Logo

Antwort von Ship.com

Hi Angie! Would you please reach out to help@ship.com so we can resolve this? It looks like you are not in our system as a Ship.com shipper so we want to make sure that you are speaking to the right person and get this issue fixed for you as soon as possible. Thank you!

Bewertet mit 5 von 5 Sternen

Efficient and time saving tool!

I've been using ship.com to ship all my online boutique orders for a few years now. I love that it's integrated with my invoicing system so that when an invoice is paid I can simply click to purchase postage and ship it. It's also really simple to give someone a custom quote for shipping if needed.

15. Januar 2023

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

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