I ordered the "Ambassador Mystery Den,"…
I ordered the "Ambassador Mystery Den," which was listed under a product page that previously featured dozens of customer reviews and photos showing mystery bags packed with shirts, hats, and ball markers. When my package arrived containing only the bag, I contacted customer service thinking there was a fulfillment mistake. Instead of investigating, the representative completely dismissed the issue, implying I had misread reviews for a different item—even though those exact reviews and photos were attached directly to this listing before being wiped. Rather than acknowledging the misleading page or providing polite service, they simply shifted the blame. Working in retail for years has taught me how customer issues should be handled, and blaming the customer for clear listing confusion is unacceptable. Very disappointed. I’ve also had every review on their website removed the moment I applied a 1 star. Looking more into their products not 1 item I could find has a 2 or 1 star review.