Sense42 Bewertungen 341

TrustScore 3 von 5

3,1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Order was cancelled after over a week. No reason given. Awaiting refund. Edited: thanks for your response, but didn’t you think to call or email before sending a system generated cancellation? The... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great website, delivers on price, goods despatched promptly and love the product. I have been using the earlier Ceramide product because that was all I could obtain. However this improved version i... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Shocking customer service! Sent the wrong product and tried to claim they had sent the right product despite sending photos of the item and delivery note. The item decription very clearly stated what... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Overall - happy with the general process of acquiring my fragrance. Pricing - good. Service from sense42 - good. Just Royal Mail delivered on the fifth day. Even though to royal mails credit the times... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Kosmetikbedarf
  2. Kosmetikgeschäft
  3. Anbieter von Duft- und Aromastoffen
  4. Fachhandel für Haarpflegeprodukte
  5. Parfümerie
  6. Drogeriemarkt

Über Sense42

Vom Unternehmen geschrieben

Image Load Error

We are an online beauty, cosmetics and fragrance retailer in the UK

Stocking products from well-known designer brands such as Hugo Boss, Tom Ford, Calvin Klein and Marc Jacobs, whilst placing importance on stocking your cosmetic essentials.

Our stock covers all areas we love; Fragrances, Makeup, Hair, Skincare, Bath & Body, Men's and Gifts.

We are passionate about giving our customers a luxury, stress-free experience in purchasing the products they need, making them feel and smell incredible..
Shop Gifts

Shop Fragrances

Shop Makeup

Shop Hair Care

Shop Skincare

Shop Bath & Body


Kontaktinformationen

3,1

Akzeptabel

TrustScore 3 von 5

341 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Great cream....Elizabeth Arden

Great cream. Prompt delivery. Thanks

12. Januar 2022
Sense42-Logo

Antwort von Sense42

Hi Deborah Burns,

Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.

We are very delighted to hear about your experience with our service. We are also happy to learn that you have enjoyed the item you have purchased from us. We hope to see you on your next visit.


Sincerely,
Sense42

Bewertet mit 1 von 5 Sternen

I ordered some perfume on 28th December…

I ordered some perfume on 28th December 2021 with the promise of a 3 to 5 day delivery. It is now 4th January and so far I have had no email at all telling me that the product has even been dispatched.
I accept that the New Year holiday may have slowed dispatch of items, along with the Covid pandemic, but to ask for a score on how you did by email, when I have had no communication from Sense 42 about my item or its progress to dispatch, seems a bit like someone having a laugh!

4. Januar 2022
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Antwort von Sense42

Hi Carol Booth,

We are sorry for your disappointment and we do apologize for the inconvenience and for this matter. Upon checking from our system, we have posted a notification from our website that there will be no dispatched of orders from the 24th of December to the 4th of January due to a Holiday break.

We do not compromise trading standards and our customers are our first priority.

Please contact customer support for further assistance.

Sincerely,

Sense42

Bewertet mit 1 von 5 Sternen

Dreadful company order placed over 2…

Dreadful company order placed over 2 weeks ago for a Christmas gift and still not arrived. They blame the courier company stating ‘Your order has already been lined up for quite a while already and is still waiting for the courier to collect it’ as they appoint the courier, and all the other orders I placed that day with other retailers have arrived, they need to be more honest with customers or sort out a decent courier (if that is the truth) - awful company avoid

2. Januar 2022
Bewertet mit 1 von 5 Sternen

Mi parfum no kame it,I pay for fast…

Mi parfum no kame it,I pay for fast delivery and no kame.

1. Januar 2022
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Antwort von Sense42

Hi,

We are sorry for your disappointment and we do apologize for the inconvenience and for this matter. Upon checking from our system, I can we have respond to your email and we have provided you with the resolution.

We do not compromise trading standards and our customers are our first priority.

Please contact customer support for further assistance.

Sincerely,
Sense42

Bewertet mit 1 von 5 Sternen

Placed my order a week ago had no…

Placed my order a week ago had no updates emailed them still no update????????

31. Dezember 2021
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Antwort von Sense42

Thank you for informing us. We had a little break for a week and will attend to this problem tomorow.

Bewertet mit 5 von 5 Sternen

Order 12050

Order 12050
I am giving this review 5* even though I didn't receive the product. I fully believe that, you can measure service when something goes wrong. You want someone to take ownership, deal with the issue and offer resolutions.

This is something Sense42 did, right from the start and I'm grateful to them. Amy at Sense42 refunded the cost back onto my card.

You've not lost a customer here, you've gained one forever! I say this because I'm safe in the knowledge that, should anything happen/go wrong. I have a great service team to rely on.

29. Dezember 2021
Bewertung ohne vorherige Einladung
Sense42-Logo

Antwort von Sense42

Thank you for informing us. Not sure why your emails was not answered will flag this to the team and get them to help you.

Bewertet mit 1 von 5 Sternen

I order jo malone perfume after 4 days…

I order jo malone perfume after 4 days the order cancelled and the money back after 5 days from cancellation.

15. Dezember 2021
Sense42-Logo

Antwort von Sense42

Hi,

We are sorry for your disappointment and we do apologize for the inconvenience and for this matter. Upon checking from our system, I can see that a refund has been issued already and we have provided you with the reason of cancellation.

We do not compromise trading standards and our customers are our first priority.

Please contact customer support for further assistance.

Regards,
Sense42

Bewertet mit 5 von 5 Sternen

You can trust them!

I was worried this website wasn't legit, especially because most reviews sound as if they are written by an untrustworthy AI which will one day wipe us all out.

Ordered my son an aftershave midweek, it arrived today very quickly and in exactly the condition I expected it.

Cannot complain at all and can happily recommend them.

4. Dezember 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Leap of faith

Well, never heard of them before and my EDP was a good £20 cheaper here than anywhere else. Red flag 🟥 in many other cases but went on trust pilot read the reviews and went for it.
SO GLAD I DID. Free delivery, no messing around. Will definitely use again.

4. Dezember 2021
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Item delivered isn’t the same as shown…ite

Item delivered isn’t the same as shown on the image on the site. I specifically bought it from them as the item image showed with a bottle opener and wire stripper. I ended up paying £2.76 more than what I would have paid to another supplier 😩

1. Dezember 2021
Bewertet mit 5 von 5 Sternen

Quick delivery

Quick delivery, will buy from again.

2. November 2021
Sense42-Logo

Antwort von Sense42

Hi Denise Wood,


Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.

We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure the goods are well packed. We hope to see you on your next visit.

Stay safe always.

Sincerely,
Sense42

Bewertet mit 5 von 5 Sternen

Quick delivery.

Bought as a gift. Lovely.

2. November 2021
Sense42-Logo

Antwort von Sense42

Hi Lucille,


Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.

We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure the goods are well packed. We hope to see you on your next visit.

Stay safe always.

Sincerely,
Sense42

Bewertet mit 5 von 5 Sternen

Great value

Great value, rapid service, recommend

1. November 2021
Sense42-Logo

Antwort von Sense42

Hi Steve,

Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.

We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure the goods are well packed. We hope to see you on your next visit.

Stay safe always.

Sincerely,
Sense42

Bewertet mit 5 von 5 Sternen

I recently purchased Gucci bamboo…

I recently purchased Gucci bamboo shower gel and body lotion. Items came tracked and I was kept up to date on delivery. Fantastic price for these items and good service all round.

29. Oktober 2021
Bewertung ohne vorherige Einladung
Sense42-Logo

Antwort von Sense42

Hi Janice,

Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.

We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure the goods are well packed. We hope to see you on your next visit.

Stay safe always.

Sincerely,
Sense42

Bewertet mit 4 von 5 Sternen

Lipgloss …

I bought a lipgloss which wasn’t the one I ordered but I didn’t get a full refund at first but after contacting them I did receive it in full I will buy from these again because even though I didn’t get my lipgloss they was prompt on getting back to me and sorting out the problem

28. Oktober 2021
Bewertung ohne vorherige Einladung
Sense42-Logo

Antwort von Sense42

sorry about this just refunded your £2.99 shipping you paid us. Will speak to my customer support team to make sure we avoid these issues. Have a great day

So funktioniert Trustpilot

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