SEBO (UK) Ltd Bewertungen 

123
TrustScore 4 von 5

4,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I’ve owned the same an upright Sebo for 20 years. It’s still full of life (after a couple of services) and has made short work of any vacuuming task that I’ve asked of it. I occasionally clean for oth... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

I went back to Sebo as, although expensive, I had always had good experiences with their cleaners. After a lot of research I went for the X7 automatic. It does clean well but the maintenance is not on... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

I purchased a Sebo cannister vacuum for a substantial amount of money, not realizing until it arrived that it didn't include a motorized head with a rug agitator. It was nothing more than a shop vac w... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Absolutely amazing customer service from Debs in the Customer Service and Support Team. The problem was identified immediately and a troubleshooting guide was emailed over which solved my proble... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Staubsaugergeschäft

Informationen, die aus verschiedenen externen Quellen stammen

SEBO - Style and Substance. Crafted in Germany. Award-winning vacuum cleaners. Supporting the Pink Ribbon charity. A family business with a heart.


Kontaktinformationen

4,0

Gut

TrustScore 4 von 5

123 Bewertungen

5 Sterne
4 Sterne
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2 Sterne
1 Stern

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4,0

Alle Bewertungen

(123)

11 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 3 von 5 Sternen

You need to do something about the electrical cord

Had a SEBO Automatic now for about 18 months, no complaints about the fact that it does what it says, it sucks up dirt ! My BIG gripe is that damn cord....for a really professional product the cord is continually twisted, you can't stop it, it's so bad that now the blue & brown wires are showing, so I have to tape it up. I feel the product is really let down by one of the most important things, the "cheap cord" used.

25. Juni 2021
Bewertung ohne vorherige Einladung
SEBO (UK) Ltd-Logo

Antwort von SEBO (UK) Ltd

Thank you for your review. I am sorry to hear that you are experiencing an issue with the power cord on your SEBO vacuum cleaner. If you are experiencing twisting of the this part, we always encourage you to unravel the cord when you remove it from the back storage area before plugging in the machine, this will help prevent this from happening. If the internal wires are now visible, we recommend you do not continue to use the machine and if you can please call the SEBO Helpdesk on 01494 46 55 33 between 10am and 2pm Monday to Friday with your details to hand, so we can discuss this issue further and advise you on a solution to this problem.

Team SEBO

Bewertet mit 5 von 5 Sternen

Excellent customer service

We have had a Sebo X4 pet upright vacuum for about 4 years. We took it back to High Wycombe twice for repairs. On the second occasion we took it back it had to have another software upgrade Gail the customer service manager asked us if we would like to wait while the tech people carried out the updates and replaced the PCB and brush roller and guards. In all it took about
30 mins, Gail was excellent and she kept us informed all the time. A pleasure to meet and talk with her.

14. Juni 2021
Bewertung ohne vorherige Einladung
SEBO (UK) Ltd-Logo

Antwort von SEBO (UK) Ltd

Thank you for your excellent feedback regarding your experience with Gail. This is wonderful to hear and we will let her know.

Thanks again for taking the time to provide feedback.

Team SEBO

Bewertet mit 5 von 5 Sternen

Very professional company.

An elderly neighbour, a long standing Sebo customer, asked me to help with arranging a repair to her Vacuum which was close to the end of the warranty period. Without any fuss Sebo arranged for collection and it was returned repaired a few days later. Very professional company and guaranteed my neighbour will replace with another in due course.

30. April 2021
Bewertung ohne vorherige Einladung
SEBO (UK) Ltd-Logo

Antwort von SEBO (UK) Ltd

Thank you for your very positive comments. We appreciate your time and appreciate your feedback.

Team SEBO

Bewertet mit 5 von 5 Sternen

SEBO customer service

SEBO cost a bit initially but the customer service I have received is unlike any other. I cannot speak highly enough of the product and the support. This is Gold standard stuff.

16. April 2021
Bewertung ohne vorherige Einladung
SEBO (UK) Ltd-Logo

Antwort von SEBO (UK) Ltd

Thank you for your glowing review, it is a pleasure to read that you have had Gold Standard service from our team.
Please do not hesitate to contact us should you require any further assistance.

Team SEBO

Bewertet mit 5 von 5 Sternen

Excellent customer service

I would like to congratulate the excellent service of this company, I sent an email to several companies trying to solve my problem with the Sebo Airbelt K1 Komfort and got no answer. Here Debs Rose answered me quickly, and solved the problem in a way that I saved a lot of pounds. You already have a new customer! I recommend, five stars for the customer service team!

21. März 2021
Bewertung ohne vorherige Einladung
SEBO (UK) Ltd-Logo

Antwort von SEBO (UK) Ltd

Thank you for the 5 stars !!
It gives us great pleasure that Debs managed to solve your problem and save you pounds.
We will enjoy having you as a new SEBO customer.

Team SEBO

Bewertet mit 5 von 5 Sternen

Mine finally stopped working after…

Mine finally stopped working after 15-20 years so bought another and looks exactly the same...hope it performs with same longevity. I like that there is nothing gimmicky just keep churning out what you're good at. Made in Germany still too...

13. März 2021
Bewertung ohne vorherige Einladung
SEBO (UK) Ltd-Logo

Antwort von SEBO (UK) Ltd

Thank you for the positive feedback, this is greatly appreciated, wishing you happy SEBOing for a further 15-20 years !

Team SEBO

Bewertet mit 5 von 5 Sternen

White elephant? Not on your life!

Bought a used X1 from a white elephant stall for £4 (yes four pounds). No idea how old it was when I bought it. Didn't really expect it to work let alone work really well. That was more than 10 years ago. In that time I've replaced one drive belt, bags and filters. It is by far the best vacuum cleaner I have ever owned. The day it gives up the ghost, if it ever does, I will buy a brand new one.

6. Februar 2021
Bewertung ohne vorherige Einladung
SEBO (UK) Ltd-Logo

Antwort von SEBO (UK) Ltd

Wow what a bargain !! As long as you maintain our machines they will remain loyal to you, please contact the SEBO team if you ever need any help or advice.

Team SEBO

Bewertet mit 5 von 5 Sternen

Love SEBO

SEBO are the undisputed leader in high quality vacuum cleaners. I have been a SEBO owner for 25 years, I love their products and have recommended them to many of my friends and family over the years and who now are converts to SEBO too. SEBO manufacture the best traditional vacuum cleaners money can buy which are of an extremely high quality, built to last and perform. SEBO’s wealth of experience is in the design and manufacture of commercial vacuum cleaners which they are the world leader and their domestic machines are made to the same high standards. I would recommend anyone who has never used a SEBO to try one out...you will be impressed.

Dealing with SEBO UK is always a pleasure; their friendly staff go the extra mile to help all customers whatever the query might be. I’ve honestly never had an issue with one of my machines so all my dealings with SEBO UK has been to make purchases of parts and accessories.
They are a family business and I am proud to support them in any way I can!

1. Februar 2021
Bewertung ohne vorherige Einladung
SEBO (UK) Ltd-Logo

Antwort von SEBO (UK) Ltd

SEBO are proud to be a family run business and with support from loyal customers like yourself, we will continue to go the extra mile to support our customers no matter how big or small the query.
Thank you for your support !

Team SEBO

Bewertet mit 5 von 5 Sternen

Excellent Service

Felt compelled to give some feedback on the excellent customer service that I have received from SEBO, when my Felix went in for a repair. Dealt with Customer Services who were always polite and efficient and made me feel that my call mattered. The engineers did a first class job on the cable repair as well. Their products are of excellent quality and this is my third Sebo.

23. Januar 2021
Bewertung ohne vorherige Einladung
SEBO (UK) Ltd-Logo

Antwort von SEBO (UK) Ltd

SEBO is proud of its reputation for the excellent customer service we offer, our team on customer services work together with the engineers to provide you product knowledge and a fast and efficient repair service.
Your call will always matter to us. Thank you for your feedback.

Team SEBO

Bewertet mit 5 von 5 Sternen

Excellent customer service

I bought a hoover from Marks Electrical (at a very good price). They state they are an official partner to Sebo and so the hoover comes with 5 year warranty of parts and labour. Registration of the warranty however, was not simple, as Marks Electrical was not listed on the Sebo website as a partner. I emailed Sebo customer services, and a lovely chap by the name of Emmanuel replied, asking for the product details and did the warranty registration for me. He mentioned a site redesign which may have influenced my inability to register the product myself. I cannot fault the customer service, and hopefully I never have to use the warranty.

15. Januar 2021
Bewertung ohne vorherige Einladung
SEBO (UK) Ltd-Logo

Antwort von SEBO (UK) Ltd

Marks Electrical are one of our registered suppliers, I am sorry you were unable to register online. We have had some work done on our website and this may have caused you an issue to register your guarantee. I am pleased Emmanuel was able to assist you. You can contact us if you ever have any warranty queries.
Your feedback is greatly appreciated.

Team SEBO

Bewertet mit 3 von 5 Sternen

Sebo Automatic X7

I've had my Sebo Automatic X7 for a couple of months so it's early days yet, however it has one very disappointing feature. When you take the hose out of the machine to clean corners/edges of a room it almost always falls over often hitting me or an item of furniture! I don't have an answer other than to hold on tight with one hand and hold the cleaning tool with the other! So even with the extension hose definitely don't leave the machine at top of the stairs!

4. Januar 2021
Bewertung ohne vorherige Einladung
SEBO (UK) Ltd-Logo

Antwort von SEBO (UK) Ltd

Thank you for your review Geoff,

Sorry to hear that you have had some difficulty using your SEBO X7 vacuum cleaner. To help allow for stable cleaning using the hose/wand set up, it is perfectly acceptable to lay the machine flat on the floor with the brush off the floor.

To clean stairs safely, regardless of what style of machine you are using, we would always advise the user to clean from the bottom step going up, this is the best and most efficient way to use the hose/wand system, particularly when using the Extension hose add on.

If you need to discuss this further with us, please call our Helpdesk team on 01494 46 55 33 Monday to Friday or email: service@sebo.co.uk

Team SEBO

Bewertet mit 5 von 5 Sternen

Was looking to purchase a Sebo

Was looking to purchase a Sebo, having phoned customer services several times, each time they went out of their way to answer my questions
Very professional and incredibly helpful team. Purchased a Sebo. Absolutely worth it.

Thank you again

1. Oktober 2020
Bewertung ohne vorherige Einladung
SEBO (UK) Ltd-Logo

Antwort von SEBO (UK) Ltd

Thanks for your positive review and also thank you for purchasing a SEBO. The Helpdesk is always here to help you if you need us.

Team SEBO

Bewertet mit 5 von 5 Sternen

Sebo came to the rescue

Sebo redeemed themselves and did a wonderful job - thanks Sebo

23. August 2020
Bewertung ohne vorherige Einladung
SEBO (UK) Ltd-Logo

Antwort von SEBO (UK) Ltd

Thank you for your review.

I am sorry to hear of your disappointing experience with our Helpdesk. This is of a concern and I would like to look into this further.

We would like to discuss this matter with you further.

Please can you contact the SEBO Helpdesk team on 01494 46 55 33 Monday to Friday between 10am and 2pm or email us at: service@sebo.co.uk

Kind Regards
Emmanuel - SEBO Team

Bewertet mit 5 von 5 Sternen

We've had the same Sebo vacuum cleaner…

We've had the same Sebo vacuum cleaner for 11 years now and it's never had a problem, when you consider it's been used pretty much every day since purchase I think that's outstanding!
Replacement bags / filters etc. have always been delivered very quickly and without any errors or mix ups.
During the Covid madness I received my new bags within 48 hours of ordering them, amazing!!
Quality product that has never lost suction. I wouldn't hesitate to buy one again if I needed to (it's still going strong though, so no need)

21. Mai 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

EXCELLENT

I was well please with the service you provided and would have given you ten stars Excellent

16. April 2020
Bewertung ohne vorherige Einladung

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