Sainsbury's Travel money Bewertungen 

Antwort von Sainsbury's Travel money

Vor 6 Stunden

Hi,

Thank you for your review. We're delighted to hear your order was ready quickly and that our colleague provided friendly service when you collected your travel money.

We're sorry the charge for the wallet wasn't clearly explained. The 25p wallet charge is part of a nationwide initiative to help reduce our paper usage. The charge covers the cost of the wallet, and 40% is donated to Just One Tree, a registered Community Interest Company.

We appreciate your feedback and will make sure we communicate this more clearly to customers in future.

Thank you,
Sainsbury's Travel money Customer team

Antwort von Sainsbury's Travel money

Vor 5 Stunden

Hi,

We're delighted to hear you found purchasing travel money easy and that your Nectar card helped you get a better rate. It's great that ordering was simple, and our colleague was friendly and polite.

Thank you,

Sainsbury's Travel money Customer team

Antwort von Sainsbury's Travel money

Vor 5 Stunden

Hi,

Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.

Thank you,
Sainsbury's Travel money Customer team

Antwort von Sainsbury's Travel money

Vor 6 Stunden

Hi,

Thank you for taking the time to leave a review. We're so sorry that the kiosk computer wasn't working during your visit and appreciate how frustrating that must have been. Thank you for your patience.

It's not clear if you've been able to collect your currency from your feedback so if you would like to discuss further, please contact customerservices@sainsburystravelmoney.co.uk.

Thank you,
Sainsbury's Travel money Customer team

Antwort von Sainsbury's Travel money

Vor 6 Stunden

Hi Stephen,

Thank you for your review. We're pleased your experience was good overall, although we're sorry the service felt a bit slow on this occasion. We appreciate your feedback and will share it with the team as we continue to improve our customers' experience.

Thank you,
Sainsbury's Travel money Customer team

Antwort von Sainsbury's Travel money

Vor 6 Stunden

HI,

Thank you for taking the time to leave a review. We're so sorry to hear about the issues with your order and completely understand how disappointing and stressful this must have been, especially with your holiday approaching. While we're pleased our team kept you updated throughout, this isn't the experience we want for our customers.

It sounds like you're already in contact with our team regarding this matter, but if you'd like to discuss it further, please contact us at customerservices@sainsburystravelmoney.co.uk and we'll be happy to help.

Thank you,
Sainsbury's Travel money Customer team

Antwort von Sainsbury's Travel money

Vor 5 Stunden

Hi Robert,

We're pleased you found the online ordering process straightforward and that collecting from the store was easy. We appreciate your positive feedback.

Thank you,

Sainsbury's Travel money Customer team

Antwort von Sainsbury's Travel money

Vor 5 Stunden

Hi Nicola,

Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.

Thank you,
Sainsbury's Travel money Customer team

Antwort von Sainsbury's Travel money

Vor 6 Stunden

Hi Thomas,

Thank you for taking the time to leave a review. We're delighted everything went smoothly with your order, although we're sorry to hear you experienced a wait when collecting your travel money. We appreciate your feedback and will share it with the team as we continue to improve our service.

Thank you,

Sainsbury's Travel money Customer team

Antwort von Sainsbury's Travel money

Vor 5 Stunden

Hi Sandra,

We're delighted to hear that you found the online purchase process easy, appreciated the next day delivery, and experienced professional service from our colleagues. We value your positive feedback.

Thank you,

Sainsbury's Travel money Customer team

Antwort von Sainsbury's Travel money

Vor 5 Stunden

Hi,

Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.

Thank you,
Sainsbury's Travel money Customer team

Antwort von Sainsbury's Travel money

Vor 5 Stunden

Hi David,

We're delighted to hear that everything was carried out quickly and efficiently. We appreciate your positive feedback and hope to assist you again in the future.

Thank you,

Sainsbury's Travel money Customer team

Antwort von Sainsbury's Travel money

Vor 5 Stunden

Hi,

We're so glad to hear your transaction was smooth. We appreciate you sharing that helpful tip about ID.

Thank you,

Sainsbury's Travel money Customer team

Antwort von Sainsbury's Travel money

Vor 5 Stunden

Hi,

We're so pleased to hear that your experience ordering and collecting was easy and straightforward. Thank you for sharing your positive feedback with us.

Thank you,

Sainsbury's Travel money Customer team

Antwort von Sainsbury's Travel money

Aktualisiert vor 5 Stunden

Hi,

We're delighted to hear that our team were able to resolve your issue very quickly. We appreciate your positive feedback.

Thank you,

Sainsbury's Travel money Customer team

Antwort von Sainsbury's Travel money

Vor 5 Stunden

Hi Sylvia,

Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.

Thank you,
Sainsbury's Travel money Customer team

Antwort von Sainsbury's Travel money

Vor 5 Stunden

Hi Richard,

We're delighted to hear that your experience was quick and that you found our colleague friendly and polite. We appreciate your positive feedback.

Thank you,

Sainsbury's Travel money Customer team