Sainsbury's Energy Bewertungen 

Easy to use the WhatsApp feature. Polite and efficient response.
Quick to respond and problem dealt with quickly.

Total shambles, I had a stroke in January and was in hospital until February, missed a payment but cleared arrears upon leaving hospital, staff at eonnext who manage the accounts totally incompetent! Now negative markers on credit file that they wont discuss as its not their problem! Zero customer service and ceo email replies with zero help!! Total shitshow **** stay away****

Transferred to a different energy supplier. They didn't start my refund of credit balance until I contacted them and then 7-10 working days to receive payment is not acceptable in this day and age. I managed to send a payment this morning to someone from my account which has already arrived. Not just Sainsbury's that take this long but it's wrong that anyone can take this long to process a refund.

Ashley was amazing today should be proud of his customer service needs praise and recognition for his kind actions 100 % good customer service thank you !.

If I told you that I'd messaged my energy supplier on WhatsApp after 5pm on a Sunday evening, got a reply from them that evening, (within 10 mins), got a quote for a new tariff and got transferred onto that tariff, you might think I was making it up - but I'm not - Sainsbury's Energy sorted it all. A shout-out to Shane at Sainsbury's Energy for his help and professionalism.

I spoke with Ashley who was extremely helpful, courteous, and professional. He explained my new account very well to me, when it would start, etc...

Great service... Thank you

Very helpful, demonstrated they really want to help - took the time to understand the situation and find a helpful solution.

Just a quick query that was dealt with quickly, professionally and friendly. Thank you

My call was answered promptly. Emmanuel was very helpful.

I waited less than 2 minutes for my call to be answered. Ashley was very helpful and was able to give me the information and advice very quickly.

Wonderful service. Just had a new smart meter fitted and now I know how to read the meters properly. Engineer was thorough and I was able to easily chat via WhatsApp to customer service who finished the process. Thanks!

I waited less than five minutes for my call to be answered. Clear information and advice was given and the problem was quickly solved.

I wouldn’t rate them even a star, if possible!

Their customer service is very poor.
As a customer, you don’t have direct access to a Complaints Team.

I received my bill for January 2025, and I was charged for October 2021 - April 2022!!!!
Unbelievable, Sainsbury’s!

Sainsbury's Energy has its pros and cons. While some staff are helpful, like Asha and Rebecca, sorting out issues efficiently, the overall service can be inconsistent. Problems like missing nectar points and lack of clarity between departments are frustrating. The direct debit and account management processes are generally straightforward, and the personal attention from certain advisors is appreciated. However, there’s definitely room for improvement in communication and resolving customer concerns smoothly. An average experience overall. ***

Yet again a terrible service from Sainsbury’s energy. My meter is faulty and they want to replace it but they can’t understand that people work from home and can’t have electricity cut off for a random time in the day, only giving a vague AM or PM slot.
Also they want to charge me some fictitious amount based on some calculation of past usage which they won’t reveal how they have come to.
I feel like I’m being ripped off and treated like an idiot again.

After 5 or 6 attempts to get sorted Ashley was the only one who knew what he was talking about and got things sorted he actually got back to me as promised and is a credit to your company the others promised they would sort things but they never did and never got back to me not very good for customer relations

Very good as i could not send my meter readings but now all sorted

I have been trying to switch my energy to Sainsbury's since the 28th November 2024 (6 weeks this Thursday) and I am still no further on with it.
Their tech team either can't or won't fix the online switching form. If they can't do the job sack them and get someone in who CAN rectify the fault. It's just not good enough.
Katie in customer service has been brilliant. Keeping me informed on a regular basis (and I mean every 2-3 days).
I emailed her this morning but the reply I got was obviously from someone else who isn't interested/bothered. The reply was VERY brief. No name on the email just said they had passed it on to the relevant department. Regards Eon Next. That was DONE 6 weeks ago and there is an open complaint on my account. Totally incompetent person.

I telephoned Sainsbury’s Energy to ask for some advice about claiming for recent power cuts as I had read conflicting information online. Ashley found me the relevant information and emailed a link to me whilst I was online. He was very helpful and friendly and assisted me with this although technically it isn’t the responsibility of Sainsbury’s. He checked I knew what to do next.
It would be lovely if all call centres were so friendly and informative, they also answered really quickly and I didn’t have to wait to speak to an adviser.
Well done Sainsbury’s and Ashley!

Im already with Sainsburys but I called them to enquire about changing to a different tariff. They were so helpful friendly and professional and never tried being pushy. Such a shame all call centres are not the same.
Thanks for tour help.