Ruti Bewertungen 

Incredibly bad customer service . Over priced poor quality

Bought two items that didnt fit. Returned both via Fedex but the company claims they only received one item which is ridiculous. I asked to open a claim with Fedex because I know that i return two items, not one. They refused and said that there were no issues with the package when they received it… which is like how do you know that? Worst customer service. Trying to get my remaining $250+ refund through a credit card dispute… because thats what they actually recommended?! Will never recommend their brand to anyone.

*** BUYER BEWARE ***
Extremely disappointing customer service — Ruti refused my $238 refund.
I have been a loyal Ruti customer and own two other pairs of their jeans, so I am extremely disappointed by how my recent return was handled.
I ordered a pair of Ultimate Barrel Jeans 2.0 on January 9th and received them on January 15th. After trying them on at home, I decided the color wash wasn’t for me. The jeans were in perfect condition with absolutely no damage, and I carefully repackaged and returned them the following day, January 16th. Ruti confirmed receipt at their warehouse on January 22nd.
And then…nothing.
Despite Ruti’s stated 10-business-day return-processing timeframe, weeks went by without any update. I had to repeatedly chase customer service. Finally, on February 19th, I was informed that the jeans supposedly had a large hole in them and that I would therefore not receive my $238 refund.
This is extremely frustrating and completely unacceptable. The jeans were undamaged when I returned them, and Ruti took three weeks after receiving the package to inspect them. I was sent a photograph of a damaged pair, but there was no way for me to verify that these were actually the jeans I returned, nor was there any photograph of the packaging showing how or when the alleged damage occurred.
Even more disappointing is Ruti’s total lack of customer service. There is no phone support, despite my repeated requests for someone to call me and discuss the matter. I have simply been told that I will not receive my refund.
I am extremely disappointed that a company selling premium-priced products would treat a loyal customer this way. The issue is not simply the $238 — it is the complete lack of communication, transparency and willingness to resolve what should have been a straightforward return.
I would strongly urge potential customers to think twice before purchasing from Ruti.

A far more restrictive return policy with around half the available window than for your average clothing purchase. I missed the deadline, asked for just a size up exchange and the answer was no. The quality seems ok though does not reflect the price point.

Love their clothes but AWFUL customer service!!!

Made a purchase received returned both items within a couple of days. I then packaged up and left at a walgreens fed ex over the following weekend. I did not receive any update for one month. AND only got an update after- 1) Sent several emails trying to get an update then 2) used online chat several times. Which says it is a live service. Which it is not. It is AI or a bot. I was told via the chat I would receive a reponse within 48 hours after waiting double that time. and a week after the initial emails and no reposnses I called a store. The store employee said couldn't help me but hey said they made contact with customer service. It was only after that communication with the store employee that I 3) then I received an email stating that they did receive the items and would only refund one due to one item being damaged or had a smell issue. The items were in the warehouse for almost a month. If they smell it is because they have been there and nor for the the 2-3 days I had them in my possession. This is fraudulent behavior on behalf of the store and an excuse to not refund my money instead of taking responsiblity for having the items and not processing things quickly. AND now they are not responding at all when I have responded to their claim. So again, no accountabilty and customer service is non exsistent. Leaving the consumer with no options for resolution or to communicate with the retailer. I would think twice about purchasing anything from this company. Regardless, clothing is overpriced for the quality. You can get the same item for a fraction of the cost with an amazon dupe.

Really want to give this place a good review since I’ve been looking at their website for months. However when I finally decided to give myself a treat, the experience has not been so great. After receiving an order confirmation more than two weeks ago, my tracking still says that the item has not yet been handed over by the shipper. I ordered an in stock item and was expecting to receive the order in 6-10 days as stated on the website. I sent multiple emails and each time I received an AI response of the exact information I see on the tracking. I would appreciate if a human help can actually look into my order. Not to mention that they already took the money. 250 is down the drain. I should have checked the review before purchasing. I would not recommend buying from them.

Ruti has a terrible return policy, would never shop here again. 14 day return window for a refund is ridiculous for $250 pants.

I placed an order and did not get a confirmation. I tried to get help from the chat bot and was notified the order did not go through. Interesting, since my Visa was charged immediately. I am in the process of getting it resolved (I hope) but will not order from them again. I had to talk myself into paying their astronomical prices - lesson learned.
Update: I finally received the skirt but was told the pants were on backorder. I asked that the order be canceled and they shipped them anyway. Because I had asked before they shipped, they said they would contact the carrier to return them, but they were delivered. I was told to return them and would not be charged a fee. You can guess that I was charged all fees for the return and it took weeks to get the reimbursement. I absolutely would not buy from this company.

To note, its not the clothes I have a problem with or even the friendly staff in store, it’s there ridiculous return policy or lack their of for in store purchases. Plain and simple there are no returns only store credit for in store purchases..period. So if you happen to be in a brick and mortar store visiting from out of town and make a purchase, you cannot return of the item. You can get store credit which is a completely different thing. BUT if you buy online you have a two week window to return to original payment. Go figure…silly and extremely frustrating

I ordered a shirt and pair of pants. Returned within window and over 30 days and no refund. Finally got a person to respond vs the AI bot. They are claiming I only returned the shirt. Not true. I returned both items in original packaging. Started a PayPal dispute. Still waiting for my money. This is not a way to build a customer base. A good company has to focus on the back end of their supply chain. You have to process returns and improve customer service. Still waiting. Funds were received early May (I ordered the items in Feb). Please note you will also be charged a restocking fee.

I purchased the On the Loose pants about 4 months ago. I have worn and washed these $200+ pants a handful of times, following their instructions. The pants have lost all the elasticity in the front now and can’t be worn. When I reached out to their customer service they said because it is past the 30 day window they can’t do anything. They offered a $50 coupon toward my next purchase of poorly made clothing. Not acceptable.

I had ordered two items& needed to return one which I thought was poor quality & fit. The skirt was returned within one hour of receipt in same box & packaging. The return was delivered immediately but sat in their warehouse for a month with no response.After my third inquiry about my return they informed me that it was a “bad” return even though the tags were still attached & the return was immediate. This is a VERY BAD company who cheats people.I am letting my credit card company handle the dispute. They are all over social media but BUYER BEWARE! Their clothes are not worth the price or aggravation!

Order the denim jacket (order #302471) but never received it, even though I got an email saying it was delivered on Feb 24, 2026. Contacted the customer service who informed me to ask my neighbors (which I did!), and never responded again. First was AI, then someone named Kaylah. Worst experience. It’s my first and last experience ordering from Ruti, and I will be sure to share my experience with as many people as possible.

Poor. Order never received and only AI bots to talk to. There is supposedly a person named Jesse but even they don’t respond. $200 thrown away

So many emails left unanswered. I don’t understand!? Just reply!

I contacted Ruti to exchange a pair of pants on 12/9/2025. It was communicated that if I mailed my return package by 12/11/2025, I would not be charged for the exchange. I dropped my package off on 12/10/2025 at FedEx in Portland, Oregon. I received a receipt for my drop-off, a picture of which I provided to Ruti's "customer service" bot.

On 12/11/2025, my credit card was charged for the pants despite the fact that the package was dropped off and scanned at the FedEx location.

On 12/15/2025, my return package arrived to Ruti. A customer service agent refused to actually read my email and told me that a refund would be processed within 2 weeks.

Countless emails have gone unanswered and it is now close to a month later and my refund has not arrived yet. I have now paid twice for a pair of pants that frankly aren't even that cute.

I ordered a pair of pants at no small cost. I checked the box to have them delivered to a store for pickup. Days later, I still hadn't gotten an email about when I could pick them up, so I called the store. They looked up the order and said to come by; they had them. I went the next day, only to be told that they were being shipped to my home and that they would arrive in four more days. When I asked why they were being sent to my home when I asked them to be sent to the store, she shrugged and said she could see it was supposed to be sent to the store and that someone must have been trying to do me a favor. When I looked exasperated, the clerk said, "Don't worry. It's not a problem." When I said I was inconvenienced in making my way over to the store due to information given by one of their employees, she smiled and said, "It's not a big deal."

The pants were supposed to arrive yesterday. When they didn't, I looked at the shipping info again; they were due to arrive today. They still haven't arrived, and the shipping info now says tomorrow. I'm guessing I shouldn't hold my breath.

The petite slouchy jeans I ordered were very long. The style did not work had they been shortened. I paid $268 and was offered $201 for a return, minus an additional $8 if I wanted a refund rather than store credit. The return policies indicate the $8 restocking fee, but nothing that would indicate a $67 deduction from the purchase price.

I’ve had a very disappointing experience with Ruti’s customer service and shipping. I’ve now had issues twice with orders being lost in the mail.

The first time, I ordered a pair of pants using the first-time discount code. The size ran large, so I returned them and reordered a smaller size, even paying extra for priority shipping. However, the package took forever to ship through FedEx and never arrived. When I contacted Ruti, they told me it had been lost in transit and refunded me.

I asked if they could at least provide a discount code so I could reorder the pants again since I had waited over 14 days with no update, but they refused. That was frustrating because I never even got to try the pants I had been waiting for.

Because the pants are so popular on social media, I decided to try again and placed a third order. Unfortunately, the same thing happened. I’ve been waiting since 11/28/2025, and today is 12/11/2025 at 9 PM. My FedEx tracking still says it will notify me when the shipment starts moving—which is exactly what happened with my second order.

Ruti’s customer service is not responding, and the automated email simply tells me to “be patient,” even though they’ve already taken my money and provided no real update. At this point, I feel I have no choice but to contact my bank and report a possible fraud issue.

This company has been extremely unfriendly and unhelpful, and the overall experience has been very frustrating.