rukahair.com Bewertungen 

I’m still waiting on my order and will update my review when I receive it to share my thoughts on the quality of the product and the shipping experience. However, I wanted to share my experience with Ruka’s customer service team! I ordered the Think kink clipins and literally minutes later realized the Fluff and fro would be a better match for my hair texture. I emailed Ruka after business hours ended on Friday requesting an exchange and they got back in touch with me the following Monday! Their response was incredibly prompt which was appreciated because I ordered these clipins for my birthday. The customer service rep, Winn, said she was happy to help accommodate. They didn’t have the same length in stock of the clipins I was switching to so the price was more expensive. They were super kind tho and gave me a discount so that the difference in price wasn’t as steep.

Incredible Customer Service

I have been a fan of RUKA for a few years now. Their extensions are high quality, human hair that can last for several months at peak quality if they’re looked after as per the instructions.

I had an issue with my most recent order - there was an overly chemical scent coming from the extensions that I hadn’t received before.

I wrote to RUKA to explain the issue and the service I received was incredible - they took my concerns seriously, provided me with the appropriate returns process and gave me a full refund. They’re currently investigating the issue and are regularly in contact. I spoke with Winn and their messages were prompt, sincere and reassuring.

I will certainly purchase with Ruka again. I think I’ve been so comforted by this non-ideal experience that I essentially don’t have any concerns about getting a new product from them! Thank you so much.

I had a wonderful experience with Ruka Hair’s customer service team. They were super helpful, friendly, and quick to respond to my questions. The whole process was smooth and professional from start to finish.

I bought the 16 or 18-inch kinky hair clip-ins from Selfridges a while ago, and I had a really good experience with them! I wore them on and off for a year, and they were easy to blend!

I have ordered £1k worth of extensions in the last month. I was so excited waiting for the delivery and purchased a range of clip-ins, headband wigs, bundles, and more.

The issue with Ruka is the poor customer service. The generic responses, delayed responses, and lack of cohesion. You have the option to return items through an automated system, but then receive inconsistent information, such as asking you to wait for a return slip that never arrives. The automated service online is faulty and no automatic slip is generated.

You don't state on the website that Selfridges only sells ponytails. I think it should be clearly advertised as it is misleading.

Lastly, I'm asked to take pictures and then asked again to take them without flash, in a bright setting, and to ask for someone to stretch out the item, etc. I have already provided images that clearly display the discrepancy!

The product in question does not match visibly the same style of what I had purchased only two weeks prior. This is too time-consuming to be going back and forth about when it is clear for anyone to see. It could quite easily be resolved with attentive and actually responsive customer service. The same goes for the refund request, it is so easy to buy items but a headache to resolve product issues or returns.

I have purchased some wigs 2 years and clip-ins in the think kink texture, and I’m coming to learn that they are all so different. There areally inconsistencies in the older and newer style.

The most recent order I received has brought me the most dissatisfaction, and the issues can simply be explained away if the time was taken to receive my grievance and pictures. Anyone can see it looks completely different.

It has really put me off the brand. I was so excited but I won't be recommending it, and I'm now searching for other competitors. I tried not to be influenced by negative reviews, but I am not happy with the responses and pace of the customer support function.

Very terrible I specifically chose not to opt into a subscription, I did not click the email link for a subscription and there is no evidence that I subscribed to their ridiculous curly girl club. They have proceeded to keep my card details and charge for two consecutive month's.

I want my money back and will be taking this up with my bank as this company is disappointing and fraudulent.

Buyer beware. After purchasing hair from this company they have charged my acct without authorization again. I never signed up for any incentive customer-type promotion. I have contacted my bank to pursue this and notified Ruka Hair customer service and they continue to ignore my attempts for them to cease. I regret having given them any business

Please AVOID this brand.

I wanted to love this brand so badly. However they failed me. The website said 6-8 weeks wait. It’s been 4 months. The customer service is awful.

their customer service is non-existent. How can you have a brand and not invest in this in 2025 is SHOCKING

I placed an order the first week of Mar. 2 weeks later, I saw the hair still hadn't shipped.

After a few days, customer service told me the hair was allegedly stuck in customs. The package was supposedly relabeled a few times.

Customer service is mediocre and slow to respond.

I told them I wanted a refund because weeks later, we were outside of the 7-10 business days international delivery window.

I was finally given a refund and told I could keep the hair, but it hasn't shipped yet. I doubt it will.

Unfortunately, I have no faith in this company and won't be buying from them again.

Great customer service

I was absolutely excited to order from Ruka Hair but this is definitely the last time that I will order anything from their site unfortunately.

On the 28th of February I placed an order on their website and package was shipped on the 4th of march.

At the moment it has been almost over one month since I placed my order / the package has been shipped out and I haven’t received any new updates since the initial tracking update.

I tried tracking my parcel via the DPD website but the shipment has been frozen for two weeks on their site.

I have tried contacting Ruka hair multiple times via e-mail and Instagram DM but I have not recieved any response back.

I am quite upset as I have spent an significant amount of money and I would rather get a refund than wait around for the package to appear.

Update:

I eventually got an reply via e-mail and got a quick full refund. It is quite unfortunate as I really was excited to buy something from Ruka Hair, regardless I am glad that the issue has been resolved.

I wanted to love this brand as the hair looked lovely when arrived but their customer service is so awful!! I ordered the hair and when it arrived the colour was not correct it said Dark Brown (4) on the site and when arrived it looked more of a sandy brown.. so I wanted to return it as it didn't match. There was no return slip inside the box, no number to call and they don't answer emails and it has been over a month !! Which is appalling.

Very bad service

Waited over 2 1/2 months for hair to be told was lost in post and didn’t have any more.

I’ve heard really good things about Ruka so I went ahead and purchased a headband wig. I waited 5 working days and had neither received the wig or an update. I emailed asking for an update and got an automated email saying responses take 2-4 working days. It has now been 5 working days and I have still received no response (still waiting). This experience is leaving me with a bad taste in my mouth and I am unlikely to recommend this company to anyone. I understand if there is delays but communication is key, I have spent quite a bit of money (to me) and I don’t think I will receive the wig in the end. I am disappointed in my experience so far. If I do not get a response by the end of the week I will look into getting a refund or requesting my credit card company to charge back.

Update: surprisingly they responded 24hrs after my review stating they had a “bug” in their system which was why my email was missed. They stated my hair was “lost in the post” yet I didn’t receive a dispatch email. Anyway I have git a refund

Really impressed with the service I received, especially from Sashawna, who went the extra mile and ensured I received my bundles in time for my hair appointment. I’m really excited

AMAZING!!!!! Just off customer service and fulfilment of their word. I emailed the team and ask if they would be able to help me receive my hair ASAP as I had a performance and I was worried about delivery time. They responded promptly. The hair arrived in time for my APPT and my hair will be done for the show. Love to the team especially Sashawana. The hair feels amazing and it feels soo good in my scalp not itchy like expression.
7:51pm. Just finished getting my hair done. It feels so soft and no itchiness 🙏🏾

The customer service team at Ruka hair have been really helpful in pointing me in the right direction to answers for any of my queries posted on the website, and they also took care to chase up on my orders and provide extra details about the things I had concerns with. The only reason I’ve given 4 stars and not 5 is that responses were quite delayed from their email address, however I understand it was a busy time (around Black Friday, Christmas and New Year’s) when I was communicating with them, and I generally received faster responses by reaching out to them via Instagram. Overall, my experience with the customer service team has been good so far <3

I purchased 6 packets of hair from Ruka, after receiving notification that the colour I needed had been restocked. Annoyingly, I mistakingly ordered the wrong colour TWICE, before actually getting my order in correct. This however meant I needed orders cancelled and refunds distributed. I have to say the customer service was exceptional. I received an email the very same evening from a member of the team, letting me know that the 2 orders had been abandoned and that I should be receiving the refunded funds within 5-7 working days.

When ordering, it clearly stated that there was an extended delivery of 3 weeks, which didn’t matter much to me, as I hadn’t yet needed a hair appointment. My order was placed on the 13/01/2025. By the 20/01/2025, just a week later, I not only had both refunds well before the estimated timeframe, but a delivery of 6 bundles of the most gorgeous hair.

I’m not one to usually write reviews, but really felt the need to on this occasion. This is my first experience with Ruka, and I’ll be back again when I need more hair, and would absolutely recommend.