Good product but terrible customer service. I have sent many emails about a refund I’m owed and received no response. So poor and undermines their ambitions.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I wanted to leave a review for Esther who works at Selfridges. I needed help with braiding hair options and also styling options and not only did she assist but she went above and beyond. I will defin... Mehr ansehen
Unternehmen hat geantwortet
Great experience at the selfridges stand today. Rayne had very good customer service and helped me find a suitable product I would like to purchase online.
Unternehmen hat geantwortet
The team is absolutely wonderful. I messaged via Instagram to get a texture match and product recommendations and they were spot on! As recommended, I got the corks crew clip ins and ponytail. They’re... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We’ve experienced centuries of the hair industry being dictated and driven by people who don’t look like us or understand our needs. Now, not every solution needs to be created by the person who experiences the problem. However, curly, coily and wavy hair has such unique properties both collectively and individually. Each of these unique properties make it extremely difficult to truly understand what Black women and those with these hair types needlessly go through every single day.
Kontaktinformationen
Vereinigtes Königreich
- help@rukahair.com
- rukahair.com
4,1
Gut
158 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Tia and the Ruka Team were so helpful
Tia and the Ruka Team were so helpful! My delivery was sent back to them, due to an error in my home address and they worked with me to send it back in time for my appointment! Great customer service – thank you team!
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von rukahair.com
Thank you so much for taking the time to share this — it really means a lot to us 💛
We’re so glad Tia and the team were able to step in and help get everything sorted in time for your appointment. Delivery issues can be stressful, so it’s wonderful to hear that you felt supported throughout the process.
Thank you again for your kind words and for choosing us- Team Ruka
I like the synthetic hair
I like the synthetic hair, the Braider Aaliyah did my hair in a quick, neat and efficient manner !
I will return thank you!
Thank you !
6. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von rukahair.com
Hi Elizabeth,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the synthetic hair and that Aaliyah gave you a quick, neat, and efficient style. 😊
We can’t wait to welcome you back- Team Ruka
service was superb
I would say the service was superb. My stylist Aaliyah was welcoming and she did an amazing job with the style I came in for. I would definitely recommend 10/10.
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von rukahair.com
Thank you so much for sharing this lovely feedback! We’re thrilled to hear that you had such a positive experience and that Aaliyah made you feel welcomed while delivering a style you loved. We’ll be sure to pass your kind words along to her.
We truly appreciate your recommendation; it means so much to us!
With love,
Team Ruka xx
Very good brand
Very good brand, non-toxic for hair and fast delivery
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von rukahair.com
Thank you so much for your wonderful review! We’re so happy to hear that you’re enjoying our products and that your delivery arrived quickly. Your support truly means a lot to us.
With love,
Team Ruka xx
Fran was friendly
Fran was friendly, helpful and formative
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von rukahair.com
Thank you so much for your lovely review! We're really glad to hear that Fran was friendly, helpful and informative during your visit. Your kind words mean a lot, and we’re grateful you chose Ruka.
With love,
Team Ruka xx
I met Francesca who was so helpful and…
I met Francesca who was so helpful and knew exactly which product, colour and amount of hair I needed for my next style, she was very knowledgeable and so kind ! Thankyou so much!
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von rukahair.com
Hi lovely,
Thank you so much for taking the time to share your experience with us. We’re really glad to hear that Francesca was able to guide you so well; she’s amazing, and I know she’ll be thrilled to hear your kind words.
We’re so happy you found the right product, colour, and amount of hair for your next style, and we truly appreciate your support - Tram Ruka xx
Selfridges salon
I had my hair cornrowed and it looks so lovely! Aaliyah and Elsie were very nice and the hair looks neat and was done very quickly - I will be coming back :)
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von rukahair.com
Hi Isabel,
Thank you so much for your lovely review! 💛 We’re so happy to hear that you loved your cornrows and had a great experience with Aaliyah and Elsie.
We appreciate you choosing Ruka, and we can’t wait to welcome you back again soon!
With Love,
Team Ruka
Ruka Selfridges
I got my hair done at the Ruka Selfridges stand and was very pleased with the experience. My stylist Faith was very professional and quick and I’m very happy with the style! I’ve used Ruka hair for a while now but this was my first in store experience.
Not quite 5 stars as they didn’t have an adjustable chair which made things uncomfortable for both me and my stylist.
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von rukahair.com
Hi Annice,
Thank you so much for taking the time to share your experience with us and we’re thrilled to hear that you loved your style and that Faith took great care of you! 🖤
We also really appreciate your honest feedback about the chair setup at our Selfridges stand. Comfort is so important, and we’re sorry this affected your experience. Please know we’ve shared this with the team so we can work on improving the setup for both our customers and stylists.
We look forward to welcoming you back for an even better visit next time!
With Love,
Team Ruka
Great quality and customer service
I've purchased from Ruka Hair a few times, and their quality and customer service are genuinely commendable!
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von rukahair.com
Hi Chineme,
Thank you so much for your lovely review! We’re so happy to hear you’ve had great experiences with both our quality and customer service. We truly appreciate your support 🖤
With Love,
Team Ruka
I booked an install with the November…
I booked an install with the November offer. Francesca and Elsie were incredible. I also had a great experience buying the hair and getting booked in with a shop assistant the previous week. My hair looks amazing but they need more staff and support. Francesca and Elsie had both been working back to back with no break. They did a great job but they need to rest!
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von rukahair.com
Hi Kimberly,
Thank you so much for sharing your experience. We’re thrilled to hear that Francesca and Elsie made your install amazing! We truly appreciate your kind words.
And thank you for the honest feedback about staffing. We’ve shared this with the team to ensure our stylists get the support and rest they need.
Looking forward to giving you an even better experience on your next visit.
With Love,
Team Ruka
Elsie was amazing
Elsie was amazing! Great service I am excited to come back and braid my hair. Highly recommend I will be shopping here.
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von rukahair.com
Hi Chanai,
Thank you so much for your lovely review! We’re so happy to hear Elsie took great care of you.
We can’t wait to welcome you back, and we truly appreciate your recommendation and support. 🖤
With Love,
Team Ruka
Francesca was so thorough and dedicated…
Francesca was so thorough and dedicated throughout the appointment and made sure i was happy and comfortable with the style! Lovely conversation with lovely people!
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von rukahair.com
Thank you so much for sharing your wonderful feedback, Maryam! We’re absolutely delighted to hear that you had such a positive experience with Francesca.
She puts so much care into making sure every appointment feels personal and comfortable. We’re also glad you enjoyed the conversation and the overall experience with the team; it means the world to us.
With love,
Team Ruka
Selfridges Stand
I saw Ruka were doing a promotion for a free installation so I headed to their stand in Selfridges. I had a lovely conversation with Francesca and Elsie who gave me amazing advice and guidance - I left so happy! Special thanks to Francesca for being so patient and understanding!
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von rukahair.com
Hi Freya,
Thank you so much for taking the time to share this lovely feedback! We’re delighted to hear that you visited our Selfridges stand and had such a positive experience with Francesca and Elsie.
Our team puts so much care into offering personalized advice and creating a welcoming space, so it’s wonderful to know that their guidance left you feeling happy and confident.
With love,
Team Ruka
Fabulous customer service team!
I had to contact customer service after I made an error with the order I had placed. The response time was excellent and Winn who is on the customer service team was exceptionally professional, efficient and polite. My order was shipped within hours of me speaking to Winn and was received the next day. I was so impressed with the service from start to finish!
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von rukahair.com
Thank you so much for taking the time to share your wonderful feedback!
We’re delighted that you received a quick response and that your order was shipped so swiftly. We always aim to support our customers with care, and it’s wonderful to know you experienced the seamless service we strive for!
With love,
Team Ruka
The team were so amazing and helpful
The team were so amazing and helpful, making sure my order got to me quickly. I ordered the kinky half wig and it’s absolutely gorgeous! Beautifully packaged and amazing texture, can’t wait to wear it :)
5. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von rukahair.com
Thank you so much for taking the time to share your lovely feedback, Adwoa. We’re so happy to hear that you had a great experience with our team and that you love your Kinky Half Wig!
We put a lot of care into making sure every order arrives beautifully packaged and ready to wear, so it’s wonderful to know that you’re pleased with it. We can’t wait for you to rock your new look!
With love,
Team Ruka
I ordered the four aye clip ins
I ordered the four aye clip ins. Very nice at first but the hair tangles a lot. I have tried washing them and conditioning them and the hair shedding was intense. The hair gets very matted and had to spend several hours detangling the hair. Further after washing the hair i noticed the clips started removing a black material so they became silver in color. Concerned as to what material was used and wether this even safe for my scalp.
Not sure if i would order again or just stick to ordering from ali express for cheaper hair that lasts longer and doesnt tangle as much.
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von rukahair.com
Hi Kate,
Thank you so much for taking the time to share your experience with us. We’re really sorry to hear about the matting, tangling, shedding, and concerns you’ve had with your clip-ins; that’s not the experience we want for you at all.
Your feedback is incredibly valuable to us, and while issues like this are rare, we’re committed to investigating it thoroughly and making sure you’re fully taken care of and compensated.
Could you kindly email us at our support email - help@rukahair.com with your order number and, if possible, a few photos of the clip-ins? If you don’t mind, it would also be really helpful to know the steps and products you used when washing them - this will give our quality team the full picture so we can properly investigate and provide you with the best support.
Your trust means the world to us, and we’ll make sure this is handled with care. 💛
With love,
Team Ruka xx
My experience with Ruka has been…
My experience with Ruka has been excellent. thanks to their b2be service, they made it so easy for me to get the right products in a quick manner. Their products are very good and reliable.
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von rukahair.com
Thank you so much for sharing your experience with us! We’re delighted to hear that our B2B service made it easy for you to find the right products quickly and that you’re happy with the quality and reliability of your items. Your feedback truly means a lot to us, and we look forward to supporting you again in the future.
With love,
Team Ruka XX
Great service
Needed hair urgently for a quick turn around. Great service from start to finish thanks to Lauren for making it painless and stress free!
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von rukahair.com
Hey Lisa,
Thank you for sharing your recent experience with our team! We're so pleased Lauren was able to ensure your order was as smooth as possible. We'll be sure to pass your kind words and feedback on to her!
With love,
Team Ruka xx
Quick and helpful customer service
Winn from the team was helpful in assisting me with an issue I had regarding the store credit. The issue was resolved quickly and the customer service throughout was great.
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von rukahair.com
Hey Shantelle,
Thank you for your review! We're so glad Winn was able to help you with this quickly.
We appreciate your feedback and will be here should you ever need support in the future!
With love,
Team Ruka xx
This is my 5th purchase from Ruka and…
This is my 5th purchase from Ruka and I’m speechless! I placed an order on Friday last week and sent the team an email asking if shipping could be expedited so I could have the wig before my trip on Tuesday. It wasn’t possible which was totally fine, but then they called me on Monday saying a member of their team would hand deliver it to my house! I’m blown away by the level of attentiveness, and care they’ve taken just to make sure I was able to take the wig with me on holiday. If you’re on the fence about ordering, this is your sign - the quality is great and the customer service is A1.
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von rukahair.com
Hey Abi,
Thank you so much for your kind words, for taking the time to leave this review and for placing your 5th order with us! We're so glad that we could get your order to you in time for your trip and hope that you have the best time on holiday.
If you need anything at all, please don't hesitate to reach out 🫶
With love,
Team Ruka xx
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