Our purchase of a large Karastan wool rug and pad from Rug Studio online was terrific from beginning to end! We were updated at every juncture. The sale rug had flaws reported up front and repairs wer... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
They had a great selection to choose from. My order arrived very quickly, and the quality exceeded my expectations. I ended up ordering 2 more rugs and loving them all.
my rug came quickly. it was wrapped so well, we had a contest to count the layers of protective wrapping it had. i think 5!!! the southeastern truck delivery guy was very very nice. there was a dela... Mehr ansehen
We have been doing business with O R G since the early 80’s. There has been many Oriental Rugs in our house and even one in the wall, all from O R G. We have had every kind of interaction with this c... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Rug Studio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For more than 80 years, the company has enjoyed success in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.
Kontaktinformationen
12719 Cimarron Path, 78249, San Antonio, Vereinigte Staaten
- 800-796-8890
- Service@RugStudio.com
- rugstudio.com
4,0
Gut
313 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 40 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I ordered several samples to decide on…
I ordered several samples to decide on a rug; Katie was excellent helping me navigate returns, order additional samples, get those returned, and place my final order. Extremely helpful and great customer service; very responsive, professional, friendly and knowledgeable. Very much appreciated- I wouldn't hesitate to order again.
20. April 2021
Bewertung ohne vorherige Einladung
Very pleased with my purchase and way…
Very pleased with my purchase and way the sales staff helped with the selection of my rug. I plan to return to RugStudio for additional purchases
18. April 2021
Bewertung ohne vorherige Einladung
Katie at Customer Service helped me…
Katie at Customer Service helped me quickly and offered a coupon for a rug.
Very helpful and prompt
14. April 2021
Bewertung ohne vorherige Einladung
Outstanding Customer Service via Chat
Katie helped me via the chat function. I really appreciated her help and attention to detail. What a great customer service rep she is!
14. April 2021
Bewertung ohne vorherige Einladung
Customer service was great
Customer service was great! They helped me with discounts and previous orders. Will order from this company again.
14. April 2021
Bewertung ohne vorherige Einladung
I've purchased from Rug Studio a number…
I've purchased from Rug Studio a number of times.
The rugs are great quality and an excellent value.
Chatted with Katie on-line. She was very helpful in answering questions and helping me get the best value for my order.
12. April 2021
Bewertung ohne vorherige Einladung
Katie helped me a lot by adding an…
Katie helped me a lot by adding an additional rug to my order and giving me 10% off.
5. April 2021
Bewertung ohne vorherige Einladung
Quality and customer service impressive
I am super impressed with the inventor and customer service offered at RugStudio as well as the quality of the sample that I was able to view before purchase.
I recommend this company.
2. April 2021
Bewertung ohne vorherige Einladung
From customer service to the design…
From customer service to the design expert RugStudio was exceptional with service and design advise. I can not say enough about how the process of ordering was excellent my customer service rep even offered to check stock to give me an idea of how long I may have to wait for delivery. I would order again and needless to say the rug I received was delivered by fedex in perfect condition but what is even more exciting is just how drop dead gorgeous this area rug is.... everyone I had contact with at RugStudio gets an A+++++. I would order from this team again!!!!
31. März 2021
Bewertung ohne vorherige Einladung
Antwort von RugStudio
Kimberly, thank you so much for letting us know about your experience! It was a pleasure serving you and we hope to see you again soon at RugStudio!
RugStudio Management
Help with logistics
We found a beautiful rug here and had some shipping questions and limitations. Katie was very helpful with our needs and we are very excited about the new rug coming to us!
16. März 2021
Bewertung ohne vorherige Einladung
I was totally clueless on which rub I…
I was totally clueless on which rub I had previously ordered... after the first customer service rep came on then left, I was glad Betsy came in and took over. She was patient with me and found the previous order. Then she had another staff person call me. She (sorry I forgot her name) was very helpful, too. Great job ladies.
12. März 2021
Bewertung ohne vorherige Einladung
Do not purchase from this company
Do not purchase anything from this company. First I received the wrong rug. Trying to coordinate what went wrong and receive the new one was terrible - should not have been my problem to deal with and the company should have handled it. Then when I did receive the correct item, it looked completely different than it did online and I decided to return it, which was even worse than the first debacle. Be aware: THEY DO NOT PAY FOR RETURN SHIPPING. You are required to use a freight shipping company. They sent me links to four options and told me to get quotes from all of them. The cheapest one I could find cost me $350 to return the rug. I also had to purchase packing materials for this rug, which was 10x14 and cost almost $50. “No hassle refunds,” as advertised on their site, is complete and utter BS. 0 stars across the board.
26. Februar 2021
Bewertung ohne vorherige Einladung
Dependable service
Quick response on the chat and friendly service. I've purchased several rugs from Rug Studio and I love them all.
8. Februar 2021
Bewertung ohne vorherige Einladung
Impressive quick service!
I am super impressed with the service! I received my rug so fast- 2 days! I made the purchase online but called to ask a question. An actual human being answered the phone- a courteous, knowledgeable human being! I paid a little more for the rug than it sold for on some other websites but I guess they have to pay the human and that is well worth the extra cost. I would definitely recommend Rug Studio and will order again.
6. Februar 2021
Bewertung ohne vorherige Einladung
Katie was very helpful and professional
5. Februar 2021
Bewertung ohne vorherige Einladung
Katie was very helpful and friendly and…
Katie was very helpful and friendly and answered my questions. I am excited to receive the rugs.
5. Februar 2021
Bewertung ohne vorherige Einladung
Prompt and friendly service!
I chatted with Katie to ask a question about a rug I am interested in. The chat was available right away and she answered my question. She also pointed out that my rug wasn't in stock until next month which I didn't notice, and I appreciate that info so I know when I can expect it. Katie was knowledgable, prompt and kind. Thank you!
5. Februar 2021
Bewertung ohne vorherige Einladung
Rug and good service
I was looking for a rug that I saw in a furniture store here in town that wasn't available to order. I quickly found it on rugstudio. When checking out I had a small issue but was able to chat with someone quickly and got a resolution to my problem.
4. Februar 2021
Bewertung ohne vorherige Einladung
Katie was So helpful when deciding on…
Katie was So helpful when deciding on whether or not to purchase a rug. Thank you
4. Februar 2021
Bewertung ohne vorherige Einladung
Outstanding Customer Service!
RugStudio was so helpful in finding a rug for me and the Customer Service was outstanding! Will recommend to my friends and family!
4. Februar 2021
Bewertung ohne vorherige Einladung
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