It is the second time I buy items from Royal crafts, after having been so impressed with the quality of their garden furniture. We are as delighted with our Malaga bistro set as we were with our prev... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Easy to order and quick delivery. Well packaged. I like my little bamboo bedroom table, however it really smells. Something like vinegar and cheesy feet. I have sprayed and wiped it down, but it stil... Mehr ansehen
Unternehmen hat geantwortet
I just wanted to take a moment to say a huge thank you for your help in arranging the replacement of the chair from our garden set. From start to finish, the whole process has been incredibly... Mehr ansehen
Unternehmen hat geantwortet
Royalcraft have been excellent to deal with and nothing was too much bother. I had an issue with an incorrect item sent via a 3rd party, Royalcraft sorted it for me, and promptly arranged uplift... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.
Kontaktinformationen
Taylors Lane, B69 2BN, Oldbury, Vereinigtes Königreich
- 0800 0146 214
- info@royalcraft.co.uk
- royalcraft.co.uk
4,6
Hervorragend
1174 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Quick response to queries
Quick response to queries. Excellent product, well packaged, easy to put together
28. November 2025
Antwort von Royalcraft
Dear Customer,
Thank you so much for your kind words and positive review, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new items!
Kind Regards,
Royalcraft Client Relations team.
This company gave excellent service…
This company gave excellent service from the initial order to delivery keeping me informed along the way when delivery could be expected. This is the second order I have placed with them and I love this product it looks expensive and is great quality.
21. November 2025
Antwort von Royalcraft
Dear Customer,
Thank you so much for your kind words and positive review, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new item!
Kind Regards,
Royalcraft Client Relations team.
Could not fault your service
Could not fault your service. Everything was spot on from ordering to delivery.
4. November 2025
Antwort von Royalcraft
Dear Customer,
Thank you so much for your kind words and positive review, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Easy to order.
Easy to order, fast delivery. Arrived in good condition and product of excellent quality. I am very pleased with my purchase. I would recommend Royal craft.
5. November 2025
Antwort von Royalcraft
Dear Customer,
Thank you so much for your kind words and positive review, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Excellent customer service
Your communication with me was excellent and the product was perfect. Thank you
5. November 2025
Antwort von Royalcraft
Dear Customer,
Thank you so much for your kind words and positive review, we’re thrilled to hear you had a great experience with us. We hope you enjoy your new items!
Kind Regards,
Royalcraft Client Relations team.
Excellent Quality and Value for Money
I looked at Royalcraft's website because I was looking for some dining chairs to match a Kettler glass topped dining table for which I had no chairs. Royalcraft customer services even sent me images of what they thought might match my furniture, after I sent them a request with some images of my own. They went above and beyond to assist me and I did order a pair of dining chairs which arrived yesterday and were really excellent quality for the price and a very good match. I have now ordered two more chairs. So I would highly recommend Royalcraft for their excellent customer service and quality products at a good price. The chairs arrived in a very large box and were well protected. There was some assembly to do in that I had to attach the legs, but that was very straightforward.
21. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Royalcraft
Thank you so much for your wonderful review! We are so glad we were able to assist you in finding the perfect dining chairs to complement your table and we’re thrilled to hear that the images we provided helped you make your decision.
We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Experience was good overall.
Experience was good overall.
From buying to delivery, the only downside was having to put the 16 chair legs on.
17. Oktober 2025
Antwort von Royalcraft
Thank you so much for your kind words and review! We’re thrilled to hear you had a good experience with us. Thank you for your further feedback on the above we take your feedback very seriously and I will ensure it is passed onto the relevant team. Should you need any further assistance, please email us at info@royalcraft.co.uk
Kind Regards,
Royalcraft Client Relations team.
Quality product and Fab service
Quality product and Fab service, couple of things missing in the original delivery and after a quick call the items were sent within 48hrs.
22. August 2025
Antwort von Royalcraft
Dear Customer, Thank you so much for your kind words and positive review, We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards, Royalcraft Client Relations team.
Fast and friendly service
Fast and friendly service. We order the out side furniture on the Wednesday. Itcwas delivered on the Saturday.
28. August 2025
Antwort von Royalcraft
Dear Customer, Thank you so much for your kind words and positive review with the mention of our lovely Warehouse team! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards, Royalcraft Client Relations team.
Antwort von Royalcraft
Dear Customer, Thank you so much for your kind words and positive review, We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
The companies customer care team are…
The companies customer care team are brilliant. The issues i had with my items were resolved so quickly and the warehouse manager and staff also deserve a big pat on the back. I cannot fault the company.
26. August 2025
Antwort von Royalcraft
Dear Chris, Thank you so much for your kind words and positive review with the mention of our lovely Warehouse team! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards, Royalcraft Client Relations team.
very well made chairs
29. August 2025
Antwort von Royalcraft
Dear Customer, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture! Kind Regards, Royalcraft Client Relations team.
Antwort von Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
The quality of the item is very good…
The quality of the item is very good and price quite reasonable,will be looking on their site for other items shortly.
27. August 2025
Antwort von Royalcraft
Dear Clive, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Fantastic service .
21. August 2025
Antwort von Royalcraft
Dear Angie, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture! Kind Regards, Royalcraft Client Relations team.
The delivery was great and they placed…
The delivery was great and they placed the furniture in the garden. Overall a great choice, looks fab. Only issue is a fracture of the wood on one of the table legs. We await an email response from Royalcraft regarding this.
26. August 2025
Antwort von Royalcraft
Dear Kim, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Should you need any further assistance, please do email us at customerservices@royalcraft.co.uk.
Kind Regards,
Royalcraft Client Relations team.
Very sturdy furniture
Very sturdy furniture. Cushions as to be expected. I think, however, the 3-seater sofa would benefit from a third (middle) set of legs as it is quite long. The wood looks a little ‘plastic’ but as to be expected for the price. I was very disappointed not to receive a cover. One of the four reviews attached to the advert mentioned it included a cover for the winter but the company adamantly said this review was not for this set of furniture. So why was it attached to the advert? Had a cover been included I may have given 5 stars!
22. August 2025
Antwort von Royalcraft
Thank you so much for your kind words and review! We’re thrilled to hear you had a good experience with us. Thank you for your further feedback on the above we take your feedback very seriously and I will ensure it is passed onto the relevant team. Should you need any further assistance, please do email us at customerservices@royalcraft.co.uk.
Kind Regards,
Royalcraft Client Relations team.
The original delivery date was…
The original delivery date was scheduled for when we were on holiday but it was easily changed. The delivery guys had driven a long way but were cheerful and brought the furniture into the garden.
Very happy with the folding rope table and chairs which matches a corner seating set that we bought last year from Royalcraft.
19. August 2025
Antwort von Royalcraft
Dear Lisa, Thank you so much for your kind words and positive review with the mention of our lovely delivery team! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards, Royalcraft Client Relations team.
Great service
Great service, had a few issues with damaged items but they were replaced without hassle and delivery was prompt and on time so would happily recommend
19. August 2025
Antwort von Royalcraft
Dear Stuart, Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture!
Kind Regards,
Royalcraft Client Relations team.
Very prompt service
20. August 2025
Antwort von Royalcraft
Thank you so much for your kind words and positive review! We’re thrilled to hear you had a great experience with us. We hope you enjoy your new furniture.
Kind Regards
Royalcraft Customer Care team
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