It is the second time I buy items from Royal crafts, after having been so impressed with the quality of their garden furniture. We are as delighted with our Malaga bistro set as we were with our prev... Mehr ansehen
Unternehmen hat geantwortet

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It is the second time I buy items from Royal crafts, after having been so impressed with the quality of their garden furniture. We are as delighted with our Malaga bistro set as we were with our prev... Mehr ansehen
Unternehmen hat geantwortet
Royalcraft have been excellent to deal with and nothing was too much bother. I had an issue with an incorrect item sent via a 3rd party, Royalcraft sorted it for me, and promptly arranged uplift... Mehr ansehen
Unternehmen hat geantwortet
Great customer service experience. I reached out by email about a broken part, and the team was responsive and helpful in trying to get me a replacement. I really appreciated their effort and communic... Mehr ansehen
Great experience ,wooden garden furniture is really posh and solid, it has highest quality, above expectations. Cushions have very good quality. Packaging inside were really good tightened together, e... Mehr ansehen
Unternehmen hat geantwortet
Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.
Taylors Lane, B69 2BN, Oldbury, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Easy ordering process.
Good communication re:order updates and delivery (including tracking).
Great quality parasol at this price point.
Will definitely consider Royalcraft for future purchases.

Antwort von Royalcraft
every thing was ok the item the packing of the item the item itself . thankyou.

Antwort von Royalcraft
The online ordering process and delivery of the parasol was straight forward and on time.

Antwort von Royalcraft
The delivery went very smoothly and quickly and we are really pleased with the product. My wife at first straight away loved the chairs but was a bit bothered about the table top being too bright but she has been won over and loves it now after she put a small piece of pottery at its centre.

Antwort von Royalcraft
We've recently taken delivery of the Roma lounge set, matching sun loungers and bistro set. I'm delighted with the furniture, it's beautifully made and looks amazing in our garden. I love that there is such a variety of furniture in the Roma collection. Highly recommend !

Antwort von Royalcraft
I ordered the Napoli Companion Set, which arrived on time and was easy to assemble. However, there was small damage to one of the backrest panels, which was disappointing. Also, some parts of the wood were not sanded down as well as on the two previous pieces of furniture I purchased - it is rough to the touch.
Although we had some issues the staff were excellent at assisting in solving the problem. I found emails, as they always are, can be misconstrued but I phoned each time and can't fault the service I received.
Product was lovely just not to my taste but an absolutely awful company to deal with if you need to return. To arrange a collection took 3 phone calls multiple emails and texts. Payment for collection also challenging felt like I was the customer service team. It took 20 DAYS FOR A REFUND from collection. For context that’s 17 wokring days. I would never order from them again.
I requested some spare parts for my furniture. The service was exemplary! Fast, efficient and courteous. I would recommend this retailer
Excellent quality product and logistics communication.
Cannot believe that you spend thousands of pounds on a patio set, and Royalcraft have stopped selling covers for them, told by customer services to try to get one online.
Purchased one before from Royalcraft, and it fits like a glove, impossible to find the same fit online
Rattan affect patio set looks great on arrival however the plastic has sagged in the centre due to the sunny weather. Hopefully it will return when cools down. Other than that very happy . Service was excellent missing a cushion and they sent a replacement in couple of days. Thanks Georgina.
I've had Royal Craft wicker garden furniture for many years and it's brilliant quality.
Ordering was effortless online and delivery was very quick. The delivery men were very friendly and arrived when expected.
Overall another great experience from Royalcraft.
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