Big warranties/ Row.co.uk Been paying for months for laptop insurance including accidental damage. Laptop screen cracked randomly and i made a claim. They rejected the claim saying i couldnt explain h... Mehr ansehen
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Das sagen Bewerter
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Mehr ansehen
Unternehmen hat geantwortet
Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Mehr ansehen
Unternehmen hat geantwortet
I have insured my phones with row for over 7 years, fortunately never needed to claim . However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing a... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Kontaktinformationen
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Vereinigtes Königreich
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
3,8
Gut
1196 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 38 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Good experience
9. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you for the great 5* feedback, we really appreciate it!
Kind regards,
Hanna
Antwort von Row.co.uk
Good Afternoon,
Thank you so much for the great feedback for our team!
Kind regards,
Hanna
All straight forward rosanna very…
All straight forward rosanna very helpful and polite good customer service.
2. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you for the lovely feedback for Rosanna! I will be sure to let her know to keep up the great work.
Kind regards,
Hanna
So easy and good value
So simple and easy to have everything insured in one go with just a few clicks
19. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you for letting us know how we did, its great to see that you found it easy to navigate our site!
Kind regards,
Hanna
Very professional
Natalie ws very charming and professional
15. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Morning,
Thank you for your kind words for our agent Natalie! Please do let us know if we can help any further at all.
Kind regards,
Hanna
So easy to get my new phone Insured and…
So easy to get my new phone Insured and the old one cancelled no long wait just quick and efficient and Friendly
11. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you for letting us know how we did and for giving us a great 5* for our services!
Kind regards,
Hanna
Rosanna was very helpful with changing…
Rosanna was very helpful with changing my phone type so my insurance would carry on as usual. THANK YOU 🙂
11. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good afternoon,
Thank you for taking the time to leave Rosanna such a lovely review, I will be sure to let her know to keep up the great work!
Kind regards,
Hanna
Antwort von Row.co.uk
Good Morning,
Thank you for letting us know how we did, we really appreciate it!
I am glad you found our website easy to use, but if you do have any questions at all, please feel free to get in contact and we will be happy to help.
Kind regards,
Hanna
Tried calling them when i had a burst…
Tried calling them when i had a burst water pipr on a sunday night and all answerphone messages said call back on monday. not 24 hour service
had to call out an emergency plumber not worth 1p
5. März 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Morning,
Thank you for sending us this information so we can look into this matter for you.
I am sorry to hear that this has happened. When raising a claim on your ROW Home Emergency, you must contact the underwriters of your policy ARC LIM emergency which is a 24-hour emergency line.
It does read in the terms and conditions that if you need to raise a claim you would need to contact LIM on their 24-hour emergency line as our customer service line is not open over the weekend.
If you have any further questions related to your policy, please let us know and we will provide you with any information you need.
Kind regards,
Hanna
Good Morning,
I am very sorry to hear that this has happened, I have requested some further detail so that we can look into what has happened.
Kind Regards
Sophia
Row claim settled swiftly thanks to Sandy and Chloe
My initial contact was with Sandy at Row, and she was very professional and communication skills in dealing with my particular issues were excellent, so I was made to feel at ease and that my claim would be dealt with swiftly, I found her highly efficient and helpful. From this point Chloe in the claims Team handled my claim It was a pleasure dealing with Chloe and this is my first claim ever. I am relieved that it has now been handled and await my new fridge freezer delivery. I would highly recommend both Sandy and Chloe as a highly professional and pleasent Thanks to this positive experience my dealing with Row has been much less stressful. 😄
23. März 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good morning,
Thank you so much for taking the time to write Sandy and Chloe such a lovely review! I am glad they were able to help you out with your first claim with us and was able to put your mind at ease!
If you do have any further questions, please do let us know.
Kind regards,
Hanna
THE OF THE INSURANCE WAS GOOD
21. März 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good morning,
Thank you for letting us know how we did and for giving us a 5* review, we really appreciate it!
Kind regards,
Hanna
I would leave not one star at all for…
I would leave not one star at all for this company but can’t be done , I have paid my washing machine insurance for 3 years I tried to make a claim , spoke every day for 12 days , but as I lost my proof of purchase they will not fix my washer , absolutely disgraceful company , DO NOT give them your money
6. März 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you for sending in this information so I can look into this matter for you.
I apolagise that this has happened and I can understand the frustration. Unfortunately, it is a requirement to provide proof of purchase in order to raise a claim on this policy.
If you contact the company in which you purchased the appliance from, they should be able to supply you with this proof of purchase.
I apologise that we are unable to continue with the claim if we are not able to receive this documentation.
Kind regards,
Hanna
Good Morning,
I am sorry to hear that you are not happy with our service, I have requested some additional information from you so that I can look into this.
Kind Regards
Sophia
Friendly patient listened and…
Friendly patient listened and understood while trying to suit my needs
9. März 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good afternoon,
Thank you a great 5* review, we really appreciate it! Im glad we were able to assist you!
Kind regards,
Hanna
⭐️⭐️⭐️⭐️⭐️⭐️
Brilliant service, was easy to checkout and gives you that extra piece of mind.
8. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good morning,
Thank you for the 5* feedback we really appreciate it!
Kind regards,
Hanna
It was relatively straight forward and…
It was relatively straight forward and quick
7. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good afternoon,
Thank you for the great feedback and 5* review we really appreciate it!
Kind regards,
Hanna
I received the best customer service…
I received the best customer service from Connor and his colleague they was very helpful and understanding
31. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good morning,
Thank you for your feedback we really appreciate it! I will be sure to pass this over to the relevant agents.
Kind regards,
Hanna
Flawless experience
Flawless experience, no payment required, all done via direct debit. Very good
16. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good morning,
Thank you for your 5* review! Please let us know if we can help any further.
Kind regards,
Hanna
Very quick to set up and gives us the…
Very quick to set up and gives us the level of cover we need at an affordable price
13. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good morning,
Thank you for the feedback we really appreciate it! Im glad we were able to help you with an affordable price for your plan.
Kind regards,
Hanna
I made a claim for the boiler repair…
I made a claim for the boiler repair and they sent a guy to look at this and he told us he will order the parts,
We followed up after the visit and an average it took 50 mints to speak to some one and what we got at the end , end less stories.
Waste of time, the true tests of these policies is when you make a claim and now I will never touch them.
Thy dont even bother to contact and say they will not deal with the matter! which is the worst part. Its a scam , keep away
11. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
I am sorry to see that you are unhappy with our service, I have requested some additional information from you so that I will be able to take a look into what has happened for you.
Kind Regards
Sophia
Easy and Simple
3. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good morning,
I'm glad that you found the website easy and simple to use! Please feel free to contact us if you do have any problems in the future.
Kind regards,
Sophia
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