Big warranties/ Row.co.uk Been paying for months for laptop insurance including accidental damage. Laptop screen cracked randomly and i made a claim. They rejected the claim saying i couldnt explain h... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Mehr ansehen
Unternehmen hat geantwortet
Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Mehr ansehen
Unternehmen hat geantwortet
I have insured my phones with row for over 7 years, fortunately never needed to claim . However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing a... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Kontaktinformationen
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Vereinigtes Königreich
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
3,8
Gut
1196 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 38 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Not easy to claim...
Made a claim for my washing machine breakdown weeks ago, sent all documentation that was asked. Yet my claim still stands as awaiting documents from me. I have been emailed to say if they don't receive these documents they will close my claim even though after making a phone call they have confirmed they have received all relevant documents🤦🏼♀️ Over all I've not found this straight forward and I'm yet to get any closer to getting my washing machine fixed!
8. April 2024
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Morning,
Thank you for sending the requested information, I have looked through our accounts regarding this and can see that this claim has been fully approved and booked in with an engineer, we do apologise for the emails sent as they are automated. I do hope that this has helped to address any further queries that you may have.
Best wishes,
Lucas
Good Afternoon,
I do apologise that you are unhappy with the service that we have provided, I have requested some further information so that this can be investigated in depth.
Best wishes,
Lucas
Beware of Big Warranties and ROW…
Beware of Big Warranties and ROW Insurance
In 2019, I purchased a new TV and wanted standalone insurance to cover it. Although the TV came with a fantastic warranty from John Lewis, I sought additional peace of mind in case of accidental damage. I decided to go with Big Warranties (also known as Row Insurance) because they assured me that my TV would be covered if anything happened.
For years, I renewed the policy without any issues. However, in March 2024, disaster struck. While using the vacuum cleaner, I accidentally hit the TV screen, causing a small crack. To my dismay, the internal panel was also damaged. I assumed that my Big Warranties accidental insurance would come to the rescue, but I was wrong.
When I filed a claim, I discovered that it was actually another company called Row Insurance handling my policy. They allowed me to submit the claim but promptly denied it. Why? Because they don’t cover accidental damage—only mechanical faults. Essentially, I had paid nearly £600 for a policy that turned out to be worthless.
What’s worse, the crucial information about this limitation was buried deep in their terms and conditions (somewhere beyond page 20). It’s frustrating that they didn’t make it clear upfront that accidental damage wasn’t covered.
To add insult to injury, their customer service is subpar. In 2024, with remote work being the norm, their long wait times and lack of responsiveness are unacceptable. It’s time for them to wake up!
TL;DR: Avoid using Big Warranties or ROW Insurance. They exclude essential coverage and fail to communicate it clearly to customers.
2. April 2024
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
I do apologise that you are unhappy with the service that we have provided, I have requested further information so that this can be investigated in further depth.
Best wishes,
Lucas
Very easy and nice people to talk to
2. März 2024
Antwort von Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your positive feedback. We're so pleased you have had a good experience with us. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Laura
Easy competitive quote
13. Februar 2024
Bewertung ohne vorherige Einladung
excellent quotation process and sign up.
30. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your positive feedback. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Antwort von Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Fantastic very nice
12. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Antwort von Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Just don't bother
Misleading and made to think claiming would be easy....I have to jump through more hoops than I do with my car insurance all to just get my phone screen replaced RIDICULOUS and to make things worse, you have to pay the remaining year of instalments along with the excess charge. so the long winded process isn't even rewarded with any saving on costings..I might as well pay privately (its practically the same amount being charged) and save myself all this hassle
5. Januar 2024
Excellent service from Conor at ROW
Conor made the process simple and answered my queries and updated my policy for me.
2. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with Conor and we'll be sure to pass on your positive comments to him. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Straightforward application
Straightforward application. Transparent cover. Competitive price.
29. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Good Service Thanks / Helpful and Prompt
20. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. We're so pleased you had a good experience with us. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Good price easy to set up
9. Dezember 2023
Bewertung ohne vorherige Einladung
I found the whole process really easy…
I found the whole process really easy to use very straightforward and was very quick.The price for all my appliances was alot cheaper than I was expecting which was really good
8. Dezember 2023
Bewertung ohne vorherige Einladung
Excellent
Excellent and easy to use to sort insuring devices
7. Dezember 2023
Bewertung ohne vorherige Einladung
Appaling company to deal with
Appaling company to deal with. Avoid at all costs. Would give zero stars if that was an option.
This company took my money for the 3th consequitive year to insure my washing machine and then refused my claim as I had not read thier terms and conditions. When I called this company, thier advisors including the manager were totally intransigent and hid behind "terms and conditions". As my policy was redundant, i had been paying the premuim for something which was invalid. I asked for a refund which was refused. I asked for a refund for the remainder of the policy. This was refused. I was told by the manager that the remainder of the policy could be transferred to another appliance. When I called back to do this, the arrogant adviser denied this had been said. I asked for a call back from the manager who gave me this information. This never happened. Again, please avoid this company at all costs.
1. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Morning,
I appreciate you sending in this information so I can look into this for you.
I can see that you have spoken to our customer care team in regards to this issue as you were very unhappy that your claim had been denied as your appliance was over 8 years old as per our Terms and Conditions.
I apologise that you are not happy with the outcome of your claim and we do always urge our customers to read their policy documents thoroughly before taking out a policy with us so our customers are fully aware of what is covered.
Kind regards,
Hanna
Good Afternoon,
I am sorry to see that you feel this way. I have asked for some additional informaiton so I can locate your profile to see what has happened.
Kind regards,
Hanna
Antwort von Row.co.uk
Good Morning,
Thank you for leaving us a 5* review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
Easy to navigate website
18. November 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you for leaving us a review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
Good Service Thanks
Good Speedy Service Thanks Grateful For The Help Again.
16. November 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Afternoon,
Thank you for leaving us a 5* review!
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
Very impressed with Row & MEDRepairs
Although the paperwork for the claim took a while to put together, once Chloe approved and processed the claim, everything went smoothly and I was impressed with her helpfulness and the excellent service from the device repair company (Jonas of MEDRepairs) who quickly repaired my phone.
19. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Row.co.uk
Good Morning,
Thank you for leaving our agent Chloe a great review!
Apologies you felt the process was slightly long.
Please let us know if there is anything else we can help with at all.
Kind Regards,
Danni
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.