I ordered at 2.30 on Saturday and it arrived this morning Monday. Absolutely incredible delivery time, other online retailers could learn a thing or 2! Yes delivery is almost €7 but I would pay it eve... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I made an order from this company for the first time, quite excited to try a new brand. However I still have not received my order nor have I had a reply from the emails I have sent. Poor customer ser... Mehr ansehen
I think this tan is incredible. I am really pale and most tans look golden in certain lighting but so pale in full sun. Rose & caramel looks great in bright sun, I do two coats, only one on hands and... Mehr ansehen
I love all rose and carmel products and the reward scheme is great. I've used this brand for years. I use the velvety super dark tan. I have extremely pale skin and its gives me a gorgeous natural loo... Mehr ansehen
Unternehmensdetails
Über Rose & Caramel
Vom Unternehmen geschrieben
At Rose & Caramel, we innovate, never replicate. With over 20 years of industry experience, our mission is to solve real tanning pain points through world-first solutions that deliver salon-quality results at home.
We’re proud creators of five world-first products, including Purity Excel, the 60 Second Tan Remover voted Best Self Tan Remover by Vogue and a consistent best-seller worldwide. Our formulas are multi award winning and trusted by professionals and first-time tanners alike.
Named Tanning Experts of the Year, our forward-thinking approach has set new standards in the industry. From express removers to skin-loving prep and aftercare, every product is designed to work as part of a full tanning system that gives flawless, streak-free results with zero compromise.
You can find us stocked on leading retailers like ASOS, Boots, PrettyLittleThing, Beauty Bay, and many more.
We’re more than a tanning brand. We’re beauty problem solvers creating smarter self-tan solutions that actually work.
Kontaktinformationen
Unit 52 Halliwell Business Park, Rossini Street, BL1 8DL, Bolton, Vereinigtes Königreich
- customercare@roseandcaramel.co.uk
- roseandcaramel.co.uk
3,9
Gut
440 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 52 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Bad colour and doesn’t last
Awful fake tan goes tiger bread in 2 days which isn’t normal. The colour is really orange too. I think they want to sell their remover more than the tan
30. März 2026
Bewertung ohne vorherige Einladung
It’s been a week since I sent their…
It’s been a week since I sent their customer service two emails. Their website on google says first time orders get a discount, and then on their website it says you get a free remover product. Yet it’s entirely unclear how you add either of these to your basket. I subscribed and now I have nothing to show for it. Weekly spam from them but no human has replied to my emails. The tan was also on offer that day for 9.99 but now is £13.49.
29. März 2026
Bewertung ohne vorherige Einladung
please don't waste your money or time!!
avoid this brand if you a) don't want to be ripped off b) want to have a reliable flawless tan
I know tanning is hard to get right at the best of times, but I was really looking forward to trying this one after seeing their review videos and positive written reviews all over their website etc.
did the purity clear spray tan before I went to bed and slept in it... followed the instructions on the packet, everything....woke up in the morning to a complete brown splotchy mess😭
the hardest and horridest part though - trying to get the tan off - I've literally used everything (their tan removing gloves, their 60 second remover, baby oil the lot ) still got the tan as brown and as horrible as ever and I can't see it coming off any time soon.
25. März 2026
Bewertung ohne vorherige Einladung
Everything came fine and the website…
Everything came fine and the website was easy to use.
2. März 2026
Absolutely brilliant products good…
Absolutely brilliant products good price, speedy delivery at great communication. Thank you.
2. März 2026
Velvety Super Dark Tan
THE best tan I have ever used! I’m so naturally pale and I find it hard to get a good/natural looking tan from fake tan but their Velvety Super Dark tan is actually insane, it made me look like i had just come back off holiday nevermind a fake tan!!
17. März 2026
Bewertung ohne vorherige Einladung
Hasn't irritated my psoriasis!
I have mild psoriasis and most self tans can aggravate it, making it worse for days after. I decided to try Rose and Caramel from reviews I saw and I can honestly say, it's the FIRST self tan i've used that hasn't irritated it at all!
5. März 2026
Bewertung ohne vorherige Einladung
Wonderful products at the right price
Wonderful products at the right price. Completely enhanced my beauty regime. The tan drops snd nudity spray give an airbrushed finish like a filter. So glad I’ve discovered Rose & Caramel
2. März 2026
Stay away from this product
Stay away from this product. My daughter used it and her skin practically melted off. Two weeks later her skin is still flaking.
Don’t know how this is allowed to be sold
1. Februar 2026
Bewertung ohne vorherige Einladung
Chemical Burns on my face
I am absolutely devastated by my experience with this tan remover. I followed the instructions exactly, including carrying out a patch test and leaving it on for just one minute as guided. Within a very short time, my skin became intensely painful, bright red, and started blistering.
The pain was so severe that I had to attend A&E. The doctor said it resembled a chemical burn and prescribed topical creams and painkillers. I am now dealing with oozing blisters and significant discomfort.
My skin was perfectly healthy before using this product, and I am extremely upset about the damage it has caused. I would strongly urge others to be cautious, as this has been a very distressing and painful experience.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Rose & Caramel
Hi Izzy,
Thank you for your feedback. We’re very sorry to hear about your experience.
We’d like to reassure you that all of our ingredients are fully UK and EU compliant and have been safety assessed, so they are not formulated to cause burns. That said, we understand that everyone’s skin is different. If you have sensitivity to exfoliating products or fragrance, it may be that this particular formula wasn’t the best match for your skin type. This is why we developed a remover range, suited to sensitive skin.
Our Customer Care team would really appreciate the opportunity to look into this further and help you find a product better suited to your needs. Please don’t hesitate to contact us at customercare@roseandcaramel.co.uk, and we’ll be happy to assist you.
Thank you again for bringing this to our attention.
Rose and Caramel x
Amazing!!
Slowly becoming my favourite company.
Amazing customer service, totally in love with the products especially the so so dark tanning serum!
Quick delivery.
10. Januar 2026
Bewertung ohne vorherige Einladung
Get products going to make lovely gifts…
Get products going to make lovely gifts x fast delivery also thanks x
2. Januar 2026
Wow is all I can say
Wow is all I can say. I have tried soooo many tans and none of them compares too your tan!!! It actually leaves you looking like you’ve been on holiday for a week!
30. November 2025
Antwort von Rose & Caramel
Thanks for the feedback! We’re really proud of our formula, so we are thrilled to hear it’s become your favourite. Enjoy the tan!
Prompt delivery
Prompt delivery. My daughter loves this tan lotion and I bought it at a bargain price!
30. November 2025
Amazing customer service
Haven’t yet received my order to try their tan but I want to leave a review purely based on their amazing customer service. I ordered via TikTok shop but the shipment was delayed by over a week and I messaged Rose & Caramel and they were extremely helpful, pushing and nudging TikTok to ship my order so I had my products in time for my graduation. when my order was still not shipped by TikTok they went above and beyond, adding more serum onto their website so that I could order the same products as on TikTok and even gave me a free delivery code to ensure I received the same price. I am super excited to try the products but wanted to write this review straight away to acknowledge them for their amazing, considerate customer service.
28. November 2025
Bewertung ohne vorherige Einladung
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