I ordered at 2.30 on Saturday and it arrived this morning Monday. Absolutely incredible delivery time, other online retailers could learn a thing or 2! Yes delivery is almost €7 but I would pay it eve... Mehr ansehen

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Das sagen Bewerter
I made an order from this company for the first time, quite excited to try a new brand. However I still have not received my order nor have I had a reply from the emails I have sent. Poor customer ser... Mehr ansehen
I think this tan is incredible. I am really pale and most tans look golden in certain lighting but so pale in full sun. Rose & caramel looks great in bright sun, I do two coats, only one on hands and... Mehr ansehen
I love all rose and carmel products and the reward scheme is great. I've used this brand for years. I use the velvety super dark tan. I have extremely pale skin and its gives me a gorgeous natural loo... Mehr ansehen
Unternehmensdetails
Über Rose & Caramel
Vom Unternehmen geschrieben
At Rose & Caramel, we innovate, never replicate. With over 20 years of industry experience, our mission is to solve real tanning pain points through world-first solutions that deliver salon-quality results at home.
We’re proud creators of five world-first products, including Purity Excel, the 60 Second Tan Remover voted Best Self Tan Remover by Vogue and a consistent best-seller worldwide. Our formulas are multi award winning and trusted by professionals and first-time tanners alike.
Named Tanning Experts of the Year, our forward-thinking approach has set new standards in the industry. From express removers to skin-loving prep and aftercare, every product is designed to work as part of a full tanning system that gives flawless, streak-free results with zero compromise.
You can find us stocked on leading retailers like ASOS, Boots, PrettyLittleThing, Beauty Bay, and many more.
We’re more than a tanning brand. We’re beauty problem solvers creating smarter self-tan solutions that actually work.
Kontaktinformationen
Unit 52 Halliwell Business Park, Rossini Street, BL1 8DL, Bolton, Vereinigtes Königreich
- customercare@roseandcaramel.co.uk
- roseandcaramel.co.uk
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 52 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I ordered at 2.30 on Saturday and it…
I ordered at 2.30 on Saturday and it arrived this morning Monday. Absolutely incredible delivery time, other online retailers could learn a thing or 2! Yes delivery is almost €7 but I would pay it every single time if my order was going to arrive as promptly as this! Also THE best tan remover on the market
I made an order from this company for…
I made an order from this company for the first time, quite excited to try a new brand. However I still have not received my order nor have I had a reply from the emails I have sent. Poor customer service. And poor order control. Absolutely no communication at all. Even the courier is still waiting according to the tracking
Best tan ever
I love all rose and carmel products and the reward scheme is great. I've used this brand for years. I use the velvety super dark tan. I have extremely pale skin and its gives me a gorgeous natural looking tan so don't let the super dark put u off of ur pale like me. In the summer I tan over 2 nights and just do one in the winter. The purity tan remover is amazing also. Over the years I've had one problem with my order and it was dealt with swiftly and the customer service team were great. 100% the best tan u can get.
For the second time I’ve been sent the…
For the second time I’ve been sent the wrong shade and returns process is lengthy
Works amazing!
Works amazing!! However, I did have a rash or hive-like reaction. I have sensitive skin, so I should have spot-tested before using this. My reactions are only in my already eczema-prone areas. If you have sensitive skin, I would recommend against this. If not, it’s great!! I can use it on my arms and upper legs, but anywhere else, I end up rashy. I’ve used this product a handful of times and always have the same reaction.
I think this tan is incredible
I think this tan is incredible. I am really pale and most tans look golden in certain lighting but so pale in full sun. Rose & caramel looks great in bright sun, I do two coats, only one on hands and feet. Tan is so natural looking olive not orange. Goes on really well, no streaks and no build up marks. I use moisturiser before applying on areas that catch the tan… knuckles, feet’s etc. love it! Highly recommend
Best yet
As a fake tanner for about 30 years, this is the best tan I have ever used . I’m trying some of their other products now… I never normally leave reviews! (And don’t want them to sell out so this is done some reluctance ) !
I have been sent the wrong item (tan…
I have been sent the wrong item (tan remover instead of tan) paid for next day delivery. I have now sent an email and multiple chats and getting completely ignored! The worst customer service!!
Easy to use website with fast delivery
Easy to use website with fast delivery! Highly Recommended!
excellent product does just as…
excellent product does just as described very good service
Ordered 2 products..they were poorly…
Ordered 2 products..they were poorly wrapped and arrived damaged
Send them 2 emails..never got a response..never got compensation.

Antwort von Rose & Caramel
A mistake was made on my order and one…
A mistake was made on my order and one item was missing. I emailed customer care and this was sorted out within 24 hours. Mistakes happen it’s how they are dealt with that matters and their service was impeccable. A special thanks to Christina for her prompt and timely communication. When you get this kind of service you know you are dealing with a reputable company and one that I am very happy to recommend. Fantastic service and friendly and helpful staff

Antwort von Rose & Caramel
Biggest waste of money
possibly the worst tan remover I have ever used. Tried it 3 times. The first time I tried it as recommended on the packing and it removed practically nothing. The second time I used more product and left it longer, I was still exfoliating for just as long had I not used it. The third time I tried as recommended as what I can only imagine was an ad and even less effectiveness.
DO NOT WASTE YOUR MONEY! The worst product and I only imagine it is being recommended so much is due to the company paying people for ad’s.
I also went to leave a 1 star review on the product on the rose and caramel website. The review never appeared. I then looked through all of the other reviews on this product which happened to be only 4 and 5 stars, I have seen other people say their negative review never appeared
CHEMICAL BURN - TAN REMOVER
TAN REMOVER IN EYES - CHEMICAL BURN. Got some in my eye and immediately painful. Had to get emergency optician appointment. Caused a chemical burn under my eyelid. Eyelid meant to be smooth but said it’s now like cobblestones. It’s now been a week since this happened and still very painful in general but excruciating to close my eye, blink or move my eyeball. Has now became infected. On antibiotics, lubricants and cold compressions. Can’t sleep, work or drive properly. Do not get this product in your eye!!

Antwort von Rose & Caramel
Rose and Caramel is amazing
Rose and Caramel is amazing, i’ve used their tanning foams and tanning removers and all have been perfect. When ordering a new Intensity Super Dark tanning mouse it unfortunately came with a crack to the top, I made sure to write an email to ensure the company knew this had happened. No asking for a reply nor a refund or replacement, however Tasha got back to me the next day with not only really helpful information but stating a replacement has already been processed and on its way!! Couldn’t be more impressed with the customer service and products with this company and can’t recommend them more!!

Antwort von Rose & Caramel
Really impressed
I have just used the intensity mousse for the first time and I'm really impressed. It dries well and doesn't feel tacky to the touch. I haven't tried a red undertone tan before and it really works with my skin tone.

Antwort von Rose & Caramel
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