Well manufacturerd easy to fit product. Great communication from Roofing online. Hassle free delivery. Delivered on time with plenty of order updates.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Amazing service and support. We placed an order for some materials for a small project and then Daniel explained their supply chain were struggling, with potential delays ahead. Spoke to Vanessa and b... Mehr ansehen
Unternehmen hat geantwortet
Helpful staff member checked I had ordered the correct quantity as on the face of the order it could have been wrong on my part. Speedy delivery and a good product, although the previous tiles I bou... Mehr ansehen
Unternehmen hat geantwortet
Had trouble with the system to pay so ended up doing a bank transfer. Staff great and the tech guy really helpfull. Due to amount ordered had free delivery and very quick, big issue with the delivery... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Roofin Online Store
Vom Unternehmen geschrieben
At Roofin we offer nationwide delivery and everyday low prices on a fantastic range of roofing and construction materials online.
We're a well established and family run business, so when you purchase via the Roofin Online Store, you can rest assured that our customer service team will endeavour to help with your enquiry.
Kontaktinformationen
Unit 3,York Avenue, , BB4 4HX, Haslingden, Vereinigtes Königreich
- sales@buildinstores.co.uk
- roofin.co.uk
4,7
Hervorragend
1504 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great quality and service
10. Dezember 2024
Antwort von Roofin Online Store
Hi Scott,
Thank you for your 5-star review. We are delighted to know that you were satisfied with the quality of the gravel grids and the service you received.
We wish you the best of luck with your project!
Kind Regards
Vanessa.
Bad customer service
+1 week delay in order. No notification of delay. Customer service to be improved
25. Oktober 2024
Antwort von Roofin Online Store
Hi Fabien,
I apologise for the delay with your order. As we discussed via email, your original order was unfortunately lost in transit. I was not previously aware of any issues until I received your email on 30th October 2024 advising that your order did not arrive on the scheduled delivery date we had provided. I then immediately took steps to resolve the situation. We promptly dispatched a replacement order through our distributor.
Kind Regards
Vanessa.
Gutter part I ordered was exactly what…
Gutter part I ordered was exactly what was needed.
Arrived in secure packaging,so no complaints with delivery or contents
30. Oktober 2024
Antwort von Roofin Online Store
Hi Adrian,
We are so pleased to hear you order arrived as expected and we appreciate you taking the time to leave us great feedback.
Kind Regards
Vanessa.
Very efficient order process with…
Very efficient order process with Vanessa.
Only downside was I asked to be notified of delivery to divert locally. No mesage received and the first I heard was the sheets were on my doorstep. I had to then carry them.
Apart from this very good service.
Well done Vanessa.
28. Oktober 2024
Antwort von Roofin Online Store
Hi Bernard,
Thank you for your feedback and I appreciate you taking the time to share your experience. I did pass on the notes you provided at checkout when I processed your order. I do apologise that these instructions were not followed by the haulage company.
I do hope you will consider shopping with us again in the not too distant future.
Kind Regards
Vanessa.
Antwort von Roofin Online Store
Hi Hannah,
Thank you for the 5 star review. We are so pleased to hear your are happy with the quality of the bin storage you ordered - it is a great product and will make your outdoor space look much neater. We do hope you will consider shopping with us again in the future.
Kind Regards
Vanessa.
Antwort von Roofin Online Store
Hi Roger,
Wow what a great review!! 😃 We are pleased to hear you had a fantastic experience shopping with us, we always aim to go above and beyond for our customers. As a small family run business feedback like this helps us maintain and improve our services.
Kind Regards
Vanessa.
Turned up as stated
Turned up as stated, No Hassle, delivery driver called before hand . 10 out of 10 for getting the pallet on my gravel driveway 👍Many thanks
25. September 2024
Antwort von Roofin Online Store
Hi David,
Thank you for taking the time to leave us a great review. Your feedback is very much appreciated and we do hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
Antwort von Roofin Online Store
Hi Duncan,
Thank you for leaving your review! We are so pleased your Tapco order arrived on time and we do hope your project went smoothly.
Kind Regards
Vanessa.
Amazing service and support
Amazing service and support. We placed an order for some materials for a small project and then Daniel explained their supply chain were struggling, with potential delays ahead. Spoke to Vanessa and between the team, they managed to source an alternative option in super quick time. Cannot thank them enough as their efforts have kept our little project on track.
25. September 2024
Bewertung ohne vorherige Einladung
Antwort von Roofin Online Store
Hi Mr Callaghan,
Thank you for taking the time to leave us this great review. We are so pleased we could assist and source an alternative product to keep your project on track. We do hope you will consider shopping with us again in the not too distant future.
Kind Regards
Vanessa.
Good communication and excellent…
Good communication and excellent service. Will use again.
2. September 2024
Antwort von Roofin Online Store
Hi Cenydd,
We appreciate your great feedback and thank you for leaving us a 5 star review. We are so please to hear you will shop with us again in the future.
Kind Regards
Vanessa.
Best customer service I have ever received
I called and Vanessa answered. She was friendly knowledgeable and went away to ask advice on a question they had never been asked before. Vanessa called me back within half an hour to say it was possible. She then emailed me the special order so I could pay and job done. Brilliant service.
9. September 2024
Bewertung ohne vorherige Einladung
Antwort von Roofin Online Store
Hi David,
It was a pleasure speaking with you on the phone and I am glad we could accommodate your request.
Thank you for your kind words it is very much appreciated.
We do hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
Great Service
Great Service, ordered Saturday, it was delivered by Tuesday, good quality material. Would definitely recommend.
2. September 2024
Antwort von Roofin Online Store
Hi Dawn,
Thank you for taking the time to leave us a great review. We are so pleased to hear you received fantastic service and your order arrived quickly.
Good luck with your project!
Kind Regards
Vanessa.
Antwort von Roofin Online Store
Hi Robert,
We are pleased that you have received 5 star service from us. As a family run business reviews like this mean the world to us. We hope you are happy with the Roofshield Air and Vapour Permeable Breathable Membrane which you ordered and your project has gone well.
Kind Regards
Vanessa.
Good company
Order response quick and delivery very good, helpful and easy to deal with.
31. Juli 2024
Antwort von Roofin Online Store
Hi Margaret,
Thank you for taking the time to leave us a 5 star review. It's great to hear that you found us helpful and easy to deal with. We always aim to provide great service to all of customers.
Kind Regards
Vanessa.
Great price and service
25. Juli 2024
Antwort von Roofin Online Store
Hi Mr Goldstraw,
We are so pleased to hear you received great service. We offer everyday low prices across our sites and review our prices on a regular basis. We do hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
Nice quick transaction happy to deal…
Nice quick transaction happy to deal with, great quality.
1. Juli 2024
Antwort von Roofin Online Store
Hi Marcin,
As a small family run business we really do appreciate customers taking the time to leave us great reviews. You picked a great product with Metrotile Bond and we please to hear you are happy with the quality.
Kind Regards
Vanessa.
Bad quality supa closer cavity closers
Ordered supa closer cavity closers, didn't get any notification on delivery, arrived home at night to find them thrown on my drive, packaging split and some damaged.
Upon fitting these they have all warped and split pulling the foam away from plastic.
When I informed company they said it was my fault for letting the sun shine on them for 4 weeks and said I should have fitted windows and doors straight away ! What before I finish building up ? I've wasted £200
Don't buy from here, inferior quality
26. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Roofin Online Store
Hi Tim,
Thank you for leaving us a great review, as a small family run business it means the world to us. We're glad you had a great experience and we hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
Antwort von Roofin Online Store
Hi Christopher,
I'm glad that you liked the products but I'm sorry to hear that you're not happy with the delivery cost.
I've had a look into this and can see that you ordered roof tiles that required bulk haulage to a remote delivery address on the west coast of Scotland (approx 400 miles from the warehouse). Inevitably, we were charged a much higher rate for delivery to such a remote location, than we would have been to the majority of UK addresses.
We're a small family business, and we pride ourselves on providing an honest service, so we're transparent about our delivery costs, displaying the total cost upfront in the basket and checkout pages after an address is entered and before an order is paid for. Allowing customers to source materials more locally if they don't wish to pay for a delivery service.
Other companies in our sector will accept an order on their website but then if delivery is to a remote location, place it 'on hold' until an additional payment is made by their customer.
Kind Regards, Daniel - General Manager @ Roofin Online
Antwort von Roofin Online Store
Hi Mark & Lynne,
Thank you for taking the time to leave us a five star review. We are so happy to hear your order arrived quickly and you are satisfied with the product.
Kind Regards
Vanessa.
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