rogersbank.com Bewertungen 

My Rogers Bank credit card application was declined without a clear explanation of the specific reason for the decision. I was also asked to complete additional identity verification at a Rogers store, which I completed as requested.

I have been a Fido customer for over two years and have maintained my account in good standing, so I was disappointed by the outcome. Rogers Bank had also previously declined a pre-approved credit card offer.

I would appreciate a proper review of my application and a clear, specific explanation of the decision rather than a generic response.

Very disappointing experience with Rogers Bank.
My credit card was used fraudulently through Google Wallet. Rogers confirmed that my card was added to Google Wallet on August 3, 2026 at exactly 07:16:42 UTC, and unauthorized transactions were later made on August 26 and 27 in Winnipeg. I did not add my card to Google Wallet and did not authorize these transactions.
I was initially given an adjustment for the fraudulent amount, but Rogers later reversed it and told me I am responsible for approximately $500 of fraudulent transactions. They also told me that an SMS verification was sent to me, but I checked my phone and never received the SMS they referred to.
I asked Rogers for basic details about how my card was added, what authentication was used, when the alleged SMS was sent, whether it was delivered, and what evidence they have that I authorized the transactions. Instead of getting clear answers, I was transferred to another department and could not get through.
What is even more concerning is that I was told that if I do not pay the disputed fraudulent amount, Rogers intends to report it to the credit bureaus, even though I have formally disputed the transactions and the investigation is still being challenged.
My case number is C155778.
I have now submitted a formal complaint and am pursuing the matter through the appropriate channels. I am also reporting the fraud to law enforcement.
I would strongly recommend that anyone dealing with a fraud issue keep detailed records, request everything in writing, and not rely only on telephone conversations.
I hope Rogers Bank reviews this matter properly and provides the evidence supporting its decision rather than simply holding the customer responsible for transactions they did not authorize.

Just like their telecoms… horrible customer service. From the application on…just brutal.

They give a terrible credit limit and charge a hidden fee when you end up spending more than your credit limit. Ideally the card should have just declined. How are you gonna charge me more money for not having credit limit but also not increase my limit? Customer service is terrible too. Stay away from Roger’s credit cards.

Have fraud noted on my account. new card issued with priority so 1-3 biz days. Its day 2, still no tracking number. Not even sure if it has been sent. What? Am I supposed to stay home in perpetuity awaiting my new card? Worst customer service ever!

Flagged one of my transactions as fraudulent. I called them within a few minutes to say it wasn't and they told me i had to go to a store and show 2 pieces of id. Of course the store staff were almost clueless. 2 weeks later card still locked. Terrible company I will look for a new card and move all my services now.

I would give a zero star had that is available. The credit card I got from them charges extra fees for US transaction beside having a high conversion rate. They do not do a proper job to handle dispute. They do no investigation and flat refuse to help you to get a refund from Companies that scam you without providing service.

I ended up canceling my Rogers Mastercard application because the whole process was so frustrating. The identity verification process was unnecessarily complicated and took far too long. To make matters worse, when I went to a branch for help, I received different answers from different representatives, which only made the situation more confusing. After wasting so much time, I decided to cancel my application. Rogers really needs to improve the consistency of its customer service and simplify the verification process.

I've had a Rogers Bank cash back Elite credit card for years. It was in my wife's name and I was a secondary card holder she passed away so I canceled the card and reapplied for one under my name alone.
My credit rating is excellent my earnings are more than when we were working because I now have both of our pensions and I'm not employed so there's no chance of me being released from my work and losing my job and losing my income my pension will continue until I die so it's safe .

I have never made a late payment in my life of owning credit cards in 52 years.

I have homes in Canada and in Mexico and in Southeast Asia they are all paid off I have property in Costa Rica it is paid off I have cars I have all the things that people have I have hundreds of thousand dollars in investments, my credit rating is 820 something so I'm a good customer,I'm a safe customer

I applied for the replacement credit card on May 20th 2026 they said it would be 10 to 20 days it wasn't there in the 20 days so I waited a few days and then called them they said it was being looked at and that they had sent me an email. There was no email. I called them again around the end of June so that would have been 45 days maybe. They said it was under review and they had sent me another email. There was no email.

I called them to again today July 17th they said they will send me an email it's still under review. There was no email so iPhone back an hour later and just to verify that they have the correct email address. The email address is correct but this time the guy that answered said oh your your application has been denied.

I have no idea why it's denied and it frustrates me because I'm in the top few percentage of their better customers. And just as bad is that as it's now 68 days and they haven't notified me that I was declined. They didn't send me any emails like they promised. Absolutely nothing.

I asked if I could be put in touch with the application approval department he said there's no way and even if I could get a hold of them they wouldn't tell me why I was declined.

So what do I do with them? I like their credit card. I've used it for years, I spend about $5,000 a month on it.

They told me to reapply now the problem is if I reapply and it takes them another two or three or four or five or six months to tell me that I'm declined then it makes a applying for a different company's credit card difficult because they look on the credit view when it shows that I've applied and been denied by Rogers MC, so that reduces my credit rating.

I am unbelievably frustrated that they cannot even give me a reason and cannot get back to me within 2 months when it's supposed to be 10 days.

I'm a spiteful person when I've been mistreated. I will spread this information all over the world for the rest of my life.

I am extremely disappointed with the customer service at Rogers Bank. I called to verify the specific Trip Cancellation and Interruption coverage details for my Rogers World Elite Mastercard before booking a ticket.Instead of getting a straight answer, I was caught in an exhausting 40-minute loop. The accounts and payments agent transferred me to someone they claimed was an insurance agent. That second agent was also not responsible for insurance and transferred me right back to payments. I had to re-verify my credentials and identify myself three separate times.It turns out Rogers Bank customer service agents are completely unequipped to handle basic inquiries about their own card's featured travel benefits, and their internal transfer system is broken. If you need to know your policy details, avoid calling them—you are better off tracking down the third-party policy documents yourself. Terrible service.

Extremely slow with transaction and payments processing.

I’ve been a Rogers/Fido customer for several years, so when they invited me to apply for their credit card, I decided to go ahead with it. I submitted my application on June 3, and as of today, the 19th, I still haven’t received the card. Every time I contact customer service, I’m simply told to wait a few more days. According to their policy, the card should be delivered within 7 to 10 business days—and that timeframe has already passed. I believe Rogers should ensure their staff are better trained to communicate in a more professional and helpful manner.

I do not recommend this service. The statements are confusing, and presenting them in Excel format makes them even harder to understand. Whenever I contact Rogers Bank or Rogers mobile customer service to resolve an issue, I receive inconsistent answers. The language barrier and the representatives’ lack of knowledge make the experience especially frustrating.

I was charged cash interest on my Rogers Bank credit card despite having paid my full statement balance before the due date. Rogers Bank's system confirmed receipt of my payment several days before the due date — yet an interest charge still appeared on my following statement.
When I contacted customer service, the staff claimed the charge was because new purchases were made between my payment date and the due date, which they said meant my balance wasn't considered "fully paid." This explanation is fundamentally wrong. Any new transactions made after a statement closes belong to the next billing cycle — they have absolutely nothing to do with whether you settled the previous statement balance in full.
There were no cash advances on my account whatsoever. All transactions were regular purchases, which are entitled to a grace period under standard credit card terms. Paying your full statement balance before the due date is supposed to guarantee zero interest — that is the basic promise every credit card issuer makes.
Rogers Bank is either applying an incorrect interest calculation policy, or their frontline staff are misinformed and giving customers fabricated explanations for erroneous charges. Either way, this is unacceptable and potentially misleading to consumers.
I strongly caution anyone considering a Rogers Bank credit card to scrutinize every statement carefully — you may be charged interest even when you have done absolutely everything correctly.

Piètre qualité de service, en effet. À ce demander s'ils sont vraiment à leurs affaires.

Worst service. They don't care about customers just care about money. Worst service ever 🤮

Terrible Online Experience — Cannot View Statements
I have been unable to view my statements for over a week now — both on the website and the mobile app. This is completely unacceptable for a financial institution. How am I supposed to manage my account and payments when I can't even see my bill? I've tried multiple browsers and reinstalled the app with no luck.
When I reached out about potentially waiving the bill since I physically cannot view it, there was no satisfactory resolution. Rogers Bank needs to seriously invest in fixing its digital platform. This is not the first time users have reported these issues, and clearly nothing has changed.
Would not recommend this card to anyone who values reliable access to their own financial information.

the customer service agents are like so rude and unprofessional teams. Never solve the problems and every agents get their own answers for same question. NO TRAINING AT ALL BEFORE YOU GET THIS JOB?????? The tones they speak like "you are an idoit""you dont undertand what im talking about". The card feature says either rogers fido or shaw get 2% cash back. I called 6 times and they give me 6 different answers why I can't get 2% becasue I am fido users. The MOST ridiculous customer service teams EVER.

The worst financial card company I have ever used. So many problems dealing wth them that it is not worth it.

Completely impossible website and app. Locks me out constantly. Virtually no rewards to having this card and then this login aggravation on top of it has led me to delete this credit card from my life. Save yourself the aggravation there are much more worthy cards.