robosen Bewertungen 

Relationship Overview:
I've been following this company on Instagram or IG since I first saw videos of its auto-transforming Optimus Prime toy robot at CES several years ago. I'm a STEM kid grown up who loves robotics and who often creates her own products via an R&D + product design engineering cycle; thus, I can respect what Robosen is doing and innovating.

During this time, I've had to contact Robosen on more than one occasion for a customer service issue (errors in newsletter text, dented products boxes, etc.) and each time their responses have been perfectly acceptable and witty to boot. Good customer service can make a company something worth supporting and my interactions have made me like the company more.

But now, I'm also a direct customer. Recently, Robosen ran an IG contest wherein one could win a pair of MINI Robots from their Toy Story Set (either Buzz & Rex or Woody & Jessie but winners didn't get to choose which pair). Unbelievably, I won a prize!

I'd hoped to receive Buzz & Rex, merely because I love astronomy & paleontology --I did warn that I was a STEM kid-- but ended up getting a Woody & Jessie pair. This would've been a disappointment, except... mini ROBOTS! And an AI Base, too!

The attention to detail on these toys is first rate. The craftmanship is one of the first things people to whom I've shown the toys comment upon. The preset motions for each are within character. The audio snippets are straight from the movie (i.e., voice actors reading out script parts). These toy robots are winners right out of the box.

Additionally my family is excited, also. Two of my nephews, both of whom are budding mechanical engineers (they got this from their auntie, me), tried to swipe my toys when they saw them on a recent visit to my house. I laughed and said, "These are auntie's toys." However, I did promise to show my nephews how the MINI robots worked and to allow them to play with the robots along with me, because I always try to share knowledge. We've had some fun family experiences.

As cool as these toys were out of the box, their real promise is that I can make them 'come alive' in my own style via their programming hub. Stay tuned!

Très déçu du S.A.V. car il n'y a pas de S.A.V.!!! J'ai acheté le robot buzz l'éclair le dim. 30 nov. 2025 18:23,
Robosen France Commande #FR1469
j'ai reçu le robot mi-décembre 2025, j'effectue une mise à jour via leur site robosen fin décembre 2025, et depuis le robot ne fonctionne plus avec le téléphone (n'est pas détecté), et les boutons sur le robot ne fonctionne plus non plus peu importe le mode, après 11 mails envoyés et menace d'aller en justice, il ne m'ont pas proposer de retourner le robot pour regarder quels problèmes il a, quelques réponses de leur part toujours les mêmes!!! Des manipulations à effectuer sur le robot qui n'ont pas fonctionné... Nous sommes au mois de mai 2026, j'ai acheté un robot que je ne peux pas utiliser!!!

I have been trying for months to get a problem with dead batteries in two models sorted. I have followed every step, repeatedly sent the support emails, filled out forms, and I can't get a single acknowledgement of the issue.

The UK office doesn't even have a listed phone number, so I have had to ring the US HQ to try to get a response, and even then I only got a voicemail system on four occasions.

This is ridiculous. I just want to get some replacement batteries! That's it! I would be happy to pay!

Awesome part of my transformers collection. I use my Robosen robots daily and genuinely love them. The build quality is impressive, and the Robosen Studio software for creating custom animations is amazing!! It's super easy to use.
I did have an issue with a charger once, my own fault for buying in the wrong region🤣 but customer service sorted it out quickly and only charged around $8 for postage on the replacement.
Really appreciated that.
If you love Transformers and robotics, you'll love these!!

I wrote to robosen support on Dec 16, 2024 to get parts for my OP.
More than 2 months later on Feb 23, 2025 robosen asked me for photos of specific parts and I showed them. Until now robosen has failed to reply.
Buyers must avoid this company.

Creators must know that robosen owes money for actions created and refuses to pay the creator. Somehow robosen believes they can steal Intellectual Properties and get away with it. Admin of Optimus Prime actions group showed me robosen's receipts and correspondence.
My OP sat in its box for 1 year because robosen lied to us about weekly new actions. Got my ROI after I joined Optimus Prime actions group.
Buyers must know that robosen doesn't replace nor sell plastic body parts. For example, once OP chest cracks due to a fall, that is it no replacement so u don't want to break its axe or gun. robosen only carries common parts like smoke stacks, charging port covers, batteries, chargers and servos.
Don't buy Grimlock as it doesn't come with studio apps so u can't create custom action.

Their customer service is pitiful. Especially given the price they charge for their product. They have a ridiculously small return window for such high end pieces of technology that have moving parts. Contacted 12/26 after having a defective, out of the box Megatron. Multiple phone calls and emails later. I get a reply on 1/30 where the person clearly did NOT read the email. 2 lines asking me to try troubleshooting (the thing I had didn't power on!). I tell them to forget the warranty, I want to return it and be done with it. 2/12 I get another email stating that the return window closed. Yeah, that's what happens when you have no one handling support despite their site claiming they have 24/7 support.

I have to say I have tried to get a Megatron Flagship G1 from a 3rd party seller and nothing arrived, it took 7weeks to get my money back. then I purchased one from Robosen uk store, I was very apprehensive about it due to the before mentioned problem and the reviews that Robosen uk gets. well I purchased the Flagship Megatron G1 from Robosen uk and it arrive exactly 1 week later. it looks and works great. you need to be very clear on the voice commands and it's a bit noisy when it moves, but what a product. I can't wait for more. I have also emailed them 4/5 times through the contact us, and i have always had a response within 2 days. I did also try email them directly and I never got a response from that. I will definitely be back, already pre ordered Soundwave G1, this purchase has taken away any doubt I had about Robosen, their products and their customer service.

Collaboration confirmée puis silence total
J’ai été contacté par l’équipe Robosen EMEA pour une collaboration officielle autour du robot Soundwave (vidéo longue + contenus courts sur plusieurs plateformes).
Après plusieurs échanges clairs et professionnels :
modèle confirmé par Robosen,
formats validés,
produit annoncé comme envoyé,
adresse de livraison transmise le 23 décembre,
…plus aucune nouvelle.
Malgré plusieurs relances en janvier et fin janvier, je n’ai jamais reçu ni confirmation d’envoi, ni information, ni même un simple retour pour dire que le projet était annulé ou repoussé.
C’est dommage, car le produit m’intéressait réellement et la collaboration était validée des deux côtés.
En revanche, ce manque total de suivi et de communication après engagement n’est pas professionnel.
Avis laissé pour signaler ces pratiques, afin que d’autres créateurs ou partenaires potentiels sachent à quoi s’attendre.

I've had many dealings with Robosen's customer service since 2023. My rating matches the ratio of times that their customer service has been helpful vs horrible. Which experience you get continues to be a roll of the dice. These were mine:

- August 2023: My Elite Optimus had two burned ankle servo motors after 20 minutes of PC programming (old software). It took 6 emails with one-week intervals of complete radio silence, after which they sent the wrong replacement servos.

- September 2023: Self-inflicted bricked Bluetooth connectivity, unable to undo because the “usb mode” button in the old PC software didn’t work. Response in 2 days with software fix, but did not work. Good try though.

- October 2023: Broken gun handle due to a weapon-incompatible voice command. No response ever.

- January 2024: Inquiry for buying a replacement gun. No response ever.

- Februari 2024: Another overheated ankle servo, due to a range in the old PC software exceeding physical limits. It took 1 whole month for customer service to reply, then another full month for the second reply, plus one month shipping time. This is unacceptable.

- August 2024: New downloadable actions for Performance Bumblebee do not come with sound. 1 week after mailing, they sent me a Google Drive link to download the sounds. That fixed it for me, but they did not amend the issue for anybody else through e.g. a public announcement.

- Februari 2025: The head servo had overheated, and in addition, all walking actions were malfunctioning and rendered the robot unusable. This is frankly the only time that customer service was excellent. After a whole month of waiting for a reply, that is. They sent me a replacement servo as well as the firmware with detailed instructions. They offered apologies, reassurance, and a plan of action. A very different experience from the reluctant single-sentence responses that I got previously.

- December 2025: After a failed automated firmware update caused a persistent malfunction in Performance Bumblebee, I installed Robosen's Chinese firmware package to fix it, but this in turn disabled English voice commands. The first email response I received was AI generated and lied about firmware being downloadable from the website, and I do not appreciate being lied to. The second email was unaware of the firmware package's existence and said nothing could be done. After requesting the firmware once more, they provided a link to action and sound files of Flagship Bumblebee. One concludes that not only does customer service not know the difference between software and firmware, they can also not distinguish between Robosen's robots. The case remains unresolved.

I am seeing more and more signs that Robosen has started using generative AI for initial responses, which often feeds customers blatant lies. At the very least, Robosen should state in their email signatures when answers were automatically generated.

In summary: Customer service has been slow and unacceptably terrible more often than not, with a few outstanding exceptions. The newly introduced use of AI generated answers is confusing and counterproductive. My advice is to only buy Robosen products from a third party seller with a solid returns policy, in case the robot arrives with a defect.

I purchased a Robosen Elite Optimus Prime directly from Robosen, and the unit arrived defective.
After a full charge, the robot shuts down after only a few seconds and cannot be used at all.
Robosen support acknowledged the defect and confirmed an exchange, but since then the experience has been extremely disappointing. I was told multiple times that a return shipping label would be sent “as soon as possible” and later “within 24 hours.”
Despite these promises, days have passed and I still have not received the return label, nor a meaningful update.
This is a very expensive, premium product, and this level of after-sales support is simply unacceptable. Delaying a basic return label while holding a customer in limbo is not how a serious company should operate.
The robot was purchased as a gift for my young child, making the situation even more frustrating.
At this point, I can only warn other customers:
Quality control and customer support do not match the price of this product.
I hope Robosen resolves this properly and improves how they treat customers when something goes wrong.

Order #US16551 confirmed on March 27, 2025… shipped to wrong address, UPS returned to sender and Robosen will not respond to my efforts to obtain the $950 item!

I have been attempting to contact Robosen customer service for nearly 3 months after UPS returned my purchase ‘to sender’ due to a bad address.

Of course, the fact that Robosen never answers the phone, provides only an AI chat bot with no human support and then ignores their support email leaves one weary with no options!

I did receive one reply from Robosen back on August 19, 2025 to my first email about the delivery error to which they responded quickly that they would work with UPS to direct the shipment to the correct address. That help apparently never came as I neither received the item and every email, call and chat since (of which I’ve made more than 10 attempts) have gone unanswered.

The even stranger thing is that I’ve been a loyal customer. I own three Optimus Prime robots, the AI base, the Flagship Megatron and Grimlock and their first, non-transforming Bumble Bee robots in addition to their two non-Transformer branded originals. I’d have expected a customer with this track record receiving better care, but alas… my expectations were wrong.

I will now contact the Better Business Bureau and post negative reviews on other social media sites in my effort to obtain help.

I ordered a robot Christmas 2024 and at first it was great. But after running out of battery, it wouldn’t charge back up. So my son has only ever used it once and never again. I have emailed numerous times but have never received any response. So now we just have an (expensive) dead robot in a box and a very disappointed 7 year old son.

Ho proceduto ad effettuare il pre ordine di TOY STORY BUZZ LIGHTEYEAR ROBOT.
Nella fase dell’acquisto del prodotto, ho sbagliato ad inserire il CAP della mia residenza.
Non me ne sono accorto subito, dopo leggendo la mail dell’avvento pagamento me ne sono accorto .
Ho scritto mail a ROBOSEN, la quale, dopo nemmeno un giorno ha provveduto a cambiare il CAP dell’indirizzo di spedizione del prodotto.
L’impiegato della società è stato davvero molto gentile e cordiale nei miei confronti.
Mi ha chiesto inoltre se avessi ulteriori domande o richieste da fare e confermo che sono state tutte esaudite.
Non vedo l’ora che mi arrivi il prodotto da me richiesto.
Sottolineo che ROBOSEN è davvero un’azienda seria e che ha una cura del cliente a dir poco stupefacente!
Sono davvero felice, top e per me azienda leader nel settore, senza dover screditare le altre.
ROBERTO VACCARO

My boyfriend brought me Robosens new Flagship Bumblebee and unfortunately the one i received had malfunction issues which is no ones fault at all, unfortunately with new technology items these things happen . But Robosen were absolutely brilliant in helping me deal with this situation, after returning the broken Flagship Bumblebee I got my replacement in super fast time and its absolutely fantastic I love my bumblebee so much . Im so happy to have this awesome bumblebee in my collection :) :) :)
Robosen have been absolutely amazing the whole way . Ive recently been in contact with them via email and they have always replied back to me in no time and there customer service is TOP NOTCH 5***** thank you so much Robosen I really appreciate all the help youve given me . ABSOLUTELY FANTASTIC FLAGSHIP BUMBLEBEE . THE BEST EVER . VERY WELL PACKED . SUPER FAST DELIVERY . 5***** COSTUMER SERVICE . BRILLIANT COMMUNICATION . IM VERY HAPPY Thank you so much again AA+++++++++++++++++++++++

The customer service is fantastic! I bought a brand new Optimus Prime Elite version but the batteries on the robot could not last at all and they send for free 2 new batteries. I received them and I replaced them with the already sent to me instructions in pdf and video. However, during the process of the replacement of the batteries I accidentally broke some parts and although it was my fault, I asked them for replacement plastic parts. They sent to me again for free and now I have again a brand new Optimus Prime. Thanks again Robosen Support Team!

My initial review was about being sent a defective product and then ignored for days trying to facilitate a replacement. I have since been sent a return label (I was told the delay in communication was due to being busy from upcoming releases). I have updated my review to 3/5 stars because they did, ultimately, reach back out. Depending on how quickly this is resolved further, I may update it more.

I’ve been a Transformers fanatic since I was 10. Back then, the ultimate dream was a Transformer that could actually transform itself. It took 40 years, but Robosen finally made it happen—and then took it to a whole new level.

After watching Adam Savage’s YouTube review of their Flagship Optimus Prime and Trailer, I had to have one for my 50th birthday. Pricey? Yes. Worth it? Absolutely. But by the time I decided, they were limited editions—and sold out everywhere.

On a whim, I reached out to Robosen. To my surprise, they replied the same day, said they had a complete set, offered me a generous birthday discount, and had it on my doorstep just 13 hours later.

Two years later, I own their entire lineup of auto-converting Transformers, with their latest Flagship Bumblebee on the way. Even now, I get goosebumps watching my childhood heroes come to life and transform with a single voice command. You have to see it to believe it.

But here’s what really blew me away—Robosen’s customer service. When my Flagship Grimlock suffered serious damage and couldn’t be shipped for repairs, they went out of their way to get the situation resolved in the fastest way possible even though they were under no obligation to.

Robosen doesn’t just build game-changing robots—they’ve built a gold standard customer service that every big company should be taking notes from.

Amazing customer service. Despite not having a receipt and being out of warranty, as I had purchased second-hand, they were very responsive and helpful. They suggested numerous places where I could possibly get my Optimus Prime repaired locally, and when all replied in the negative, they unprompted offered to perform the repairs themselves! I don’t want to mislead - I did pay the postage and repair cost, for a reasonable price, but couldn’t possibly have expected more from them. Only a month or so later and I’ve received a tracking number for its return. Just excellent.

Ho acquistato a febbraio in preordine Buzz Lightyear di Toy Story, doveva essere spedito e consegnato a Giugno, ma ad oggi nessun aggiornamento o tracking di spedizione. Non rispondono minimamente a nessuna email all'indirizzo support(at)robosen.com e ora nei Disney Store il prodotto è tornato acquistabile ad un prezzo inferiore rispetto al loro sito, ancora prima di riceverete qualche aggiornamento dal loro sito ufficiale. Vergognosi, data la cifra spesa credo sia un'azienda deludente, per nulla professionale e poco corretta bei confronti del cliente. Aperta segnalazione e pratica tramite PayPal.

*** Mi prendono per fesso, fingendo che sia stata una mia vista, dicendo che c'era scritto "spedito ad Agosto" (come da loro risposta qui sotto) ma sul loro sito continua ad esserci scritto preordine "spedito a Giugno" e non agosto. Questo dimostra ancora una volta la poca trasparenza nei riguardi del cliente *** Ordine rimborsato al 100% solo dopo l'apertura di pratica PayPal.