I purchased the test strips and like many others was subscribed to a monthly fee for ghost services. The website is fake. This is a subscription scam. I reached out on the 'chat' and it just says conn... Mehr ansehen
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Das sagen Bewerter
I ordered the Ribbon test kit due to lingering signs of a UTI. The test confirmed my suspicions. It was difficult to get an appointment with my primary care physician so I used the telehealth option.... Mehr ansehen
Unternehmen hat geantwortet
After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing a... Mehr ansehen
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I appreciate the professional packaging and sterile items, and found the test very easy to use, meriting a 4-star rating. However, I am still waiting to compare the test strip results with offici... Mehr ansehen
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3,0
Akzeptabel
512 Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
I have been receiving Ribbon Boxes…
I have been receiving Ribbon Boxes (nice and Blue) for several times, as I enjoy the convenience and seem to use them more then even suggested.
The testing procedure is easy and cleary explained.
Will always be a customer to maintain excellent health through information provided
Thank you
7. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Rainer,
Thank you so much for your continued support! We’re glad to hear you enjoy the convenience of the Ribbon boxes and find the testing procedure easy and clearly explained. It’s wonderful to know you’re using Ribbon to stay informed and proactive about your health. We truly appreciate your loyalty and are grateful to be part of your wellness routine!
Warm regards,
Michelle
The results were Dr verified.
The results from the kit were easy to obtain. The results matched the doctor office visit lab results. This told me the accuracy of the ribbon kit.
1. November 2025
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Russell,
Thank you for sharing your experience! We’re glad to hear the results were easy to obtain and that they matched your doctor’s lab results. Knowing the accuracy gave you confidence in the Ribbon kit means a lot to us. We truly appreciate your trust and support!
Warm regards,
Michelle
Easy to use, clear results
The kit was extremely easy to follow and the results are very clear. The online tools captures results over time which gives me confidence that I am staying on top of critical health outcomes. The AI chat bot was less useful as it didn’t interpret my results accurately so don’t have confidence to use it. However, the results are so easy to understand that I’m not sure I need it at all.
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Billy,
Thank you for sharing such detailed feedback. We’re glad to hear the kit was easy to use, the results were clear, and that tracking trends over time gives you confidence in staying on top of your health. We also appreciate your honest input about the AI chat feature—feedback like this is incredibly helpful as we continue improving our tools. We’re happy that the results themselves are clear and easy to understand, and we truly appreciate your trust and support.
Warm regards,
Michelle
After a very frightening experience…
After a very frightening experience with a UTI directly after having shoulder surgery, I wanted an easy way to check for a UTI again if it were to happen. Doctors are not always willing to allow you a urine test and so I thought it would be great to have this in the comfort of my own home. IAfter a very frightening experience with a UTI directly after having shoulder surgery, I wanted an easy way to check for a UTI again if it were to happen. Doctors are not always willing to allow you a urine test and so I thought it would be great to have this in the comfort of my own home. I discovered ribbon check up and it is effortless. I highly recommend this company.
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Zoe,
Thank you for sharing your experience. We’re so sorry you went through such a frightening situation, and we’re glad Ribbon can help provide reassurance and an easy way to check for a UTI from the comfort of your home. Making testing accessible and effortless—especially when timely care matters—is exactly what we aim to do. We truly appreciate your recommendation and your trust in Ribbon Checkup.
Warm regards,
Michelle
Very easy to use
Very easy to use. Information is helpful
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi K J,
Thank you for your feedback! We’re glad you found Ribbon easy to use and the information helpful. If you ever need assistance or have questions, our customer service team is always here and happy to help. We truly appreciate your support!
Warm regards,
Michelle
I am so impressed with the Ribbon kit
I am so impressed with the Ribbon kit. Convenient, easy and results quickly. Recommend to anyone who likes to keep on top of their health.
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Pam,
Thank you so much for your kind words! We’re glad to hear you found the Ribbon kit convenient, easy to use, and fast with results. We truly appreciate your recommendation and are happy to support you in staying on top of your health!
Warm regards,
Michelle
Received my Ribbon package on-time and…
Received my Ribbon package on-time and good shape. Instructions were clear and easy to follow. The app makes getting both results and tracking progress fool proof.
I set reminder to complete repeat testing each month.
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Mike,
Thank you for sharing your experience! We’re glad to hear your Ribbon package arrived on time and in great condition, and that the instructions were clear and easy to follow. It’s great to know the app made viewing results and tracking your progress simple, and that you’ve set reminders for monthly testing. We truly appreciate your trust and support!
Warm regards,
Michelle
They have outstanding customer service
They have outstanding customer service. I did not understand everything but they worked with me to correct. I appreciate them very much
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Joyce,
Thank you for your kind words! We’re glad our team could take the time to help and make sure everything was resolved. We truly appreciate your trust and are always here if you need any assistance.
Warm regards,
Michelle
Compassionate and caring company
After ordering the ribbon test strips, I had an issue. After emailing Michelle and the management she took care of the issue and made me 100% happy ,now I’m going to start testing my urine and monitoring my health. I just want to thank them again for all their help.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Anthony,
We’re very sorry for the frustration and confusion this situation has caused. We understand how upsetting unexpected charges can be. To clarify, the Ribbon test strips are a one-time purchase, and the $20/month fee covers optional access to the web app for scanning results, secure storage, and sharing with your doctor.
We see that you’ve attempted to cancel, and we’d like to make sure everything is resolved for you. Could you please provide your order details or email so we can review your account and assist you directly?
Thank you for bringing this to our attention, and we hope to make this right.
Warm regards,
Michelle
If you read reviews of complaints
If you read reviews of complaints, ask those people if they tried to communicate with Ribbon. I suspect very few have sent email with their issues. I am here to say, I have communicated with Ribbon a couple times and each time issues are resolved, meeting my satisfaction. My physician asked why I do this test, my answer is simple. I have Kidney issues. I have had Kidney stones in the past. If I get back pain I can check and see if it's something I need to provide results to my doctor(s) or if I should go to the Chiropractor. In most cases, it can take weeks to see a specialist. Why wait to have this test taken, provide your doctor with the results.
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Russell,
Thank you for taking the time to share such a detailed and insightful review. We truly appreciate you highlighting the importance of communication and your positive experiences working with our support team. It’s great to hear how Ribbon helps you stay proactive with your kidney health and make informed decisions about when to seek medical care. Being able to share results with your doctors without waiting weeks is exactly the kind of empowerment we aim to provide. Thank you for your trust and for sharing your perspective with others.
Warm Regards,
Michelle
Hidden $19.99/month subscription fee
Update:
Ribbon reached out to me and refunded the $19.99 I was charged. So, I am impressed with their customer service. I haven't tried a test strip yet, so I will update my review after I do so.
Bought the test kit before Christmas. Took a long time to receive the package. A couple weeks after Christmas I got charged $19.99. I contacted them to ask what the charge was. They answered there's a $19.99/month subscription fee. That was the first I'd heard of a subscription. Don't think they're going to return my money.
Michelle, I did reach out and asked to have the $19.99 charge refunded. Didn't hear back after that. The subscription fee is not obvious anywhere on the order form. Very sneaky.
Received an email offering a refund. Will see if it happens. Will update my review if it does.
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
HI Susan,
We’re sorry for the delayed delivery and for the confusion around the $19.99 charge. The test kit itself is not a subscription; the monthly fee is for access to the web app services used to view, track, and manage results, which is disclosed on the payment page. We understand this may have been overlooked and apologize for the frustration it caused. Please reach your order details so we can review your account and address this properly.
Kind regards,
Michelle
The test itself seems valid the monthly…
The test itself seems valid the monthly charge atrocious and undisclosed when purchasing - stay away and get the straight goods from your health provider - If you do not have insurance it may provide comfort if all is well but a next step to resolve your issue it does not easily come to hand.
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Greg,
Thank you for sharing your feedback. We’re glad the test provided some reassurance, but we’re sorry for the frustration around the monthly fee. The test kit itself is not a subscription; the $19.99/month charge is for access to the web app services used to view, store, and manage results, and this is disclosed on the payment page. We understand this may have been overlooked and apologize for any confusion. Please share your order details so we can review your account and address your concerns directly.
Kind regards,
Michelle
Ribbon checkup is something that is important for health and easy to use.
Ribbon checkup is something that everyone over forty should use. Very accurate and super easy to use in the privacy of your home. Shipping was quick and the price is reasonable.get
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Bill,
Thank you for your recommendation! We’re glad to hear you found Ribbon Checkup accurate, easy to use, and convenient to use at home. It’s also great to know shipping was quick and the pricing felt reasonable. We truly appreciate your support and trust!
Kind regards,
Michelle
Great product with easy to follow instructions
The ribbon checkup kit I got was easy to use and provided almost instant results back immediately. I continue to monitor my kidney and liver function health and I’m gaining a broader understanding of what things affect the function of those two organs! They also provide professional help for any questions that may come up about your results.
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Gary,
Thank you for sharing your experience! We’re glad to hear the kit was easy to use, the instructions were clear, and the results came back quickly. It’s great that Ribbon is helping you better understand and monitor your kidney and liver health over time. We’re also happy to know the professional support has been helpful. We truly appreciate your trust and support!
Warm regards,
Michelle
Excellent telehealth support.
I ordered the Ribbon test kit due to lingering signs of a UTI. The test confirmed my suspicions. It was difficult to get an appointment with my primary care physician so I used the telehealth option. Had a nice video chat with the MD who actually decided to change the standard medication due to my symptoms. Had my meds 2 hours later.
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Mary,
Thank you for sharing your experience! We’re thrilled to hear that Ribbon helped confirm your concerns and that the telehealth option allowed you to get timely care. It’s wonderful that your doctor could adjust your treatment quickly and that you received your medication so fast. Stories like yours highlight exactly why we created Ribbon—to give people fast, reliable insights and peace of mind. We truly appreciate your trust!
Warm regards,
Michelle
I had recently had my doctor do a urine…
I had recently had my doctor do a urine analysis and I was curious to see how it measured with ribbon. When I received the kit, I was impressed with how well it was documented for instructions and how easy it was to test. And it is extremely accurate. Now I can test it on a monthly basis and feel confident of the results.
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Robert,
Thank you so much for sharing your experience! We’re thrilled to hear that you found the instructions clear, the test easy to use, and the results extremely accurate. Knowing that your Ribbon results matched your recent lab work and now give you confidence to test monthly truly means a lot to us. We’re excited to be part of your proactive health routine, thank you for trusting Ribbon!
Warm regards,
Michelle
I think this product is terrific
I think this product is terrific. It's easy to use and provides clear results. If the company made its subscription policy more clear they wouldn't get any bad reviews. If they made that simple change, I am sure they would get all five star reviews.
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Linda,
Thank you for your honest feedback and kind words. We’re glad to hear you find the product easy to use and the results clear. We truly appreciate your input regarding the subscription policy—feedback like this is important to us and helps guide improvements to make the experience clearer for everyone. Thank you for taking the time to share your thoughts and for supporting Ribbon.
Warm regards,
Michelle
There was no notice that this was a…
There was no notice that this was a subscription. After I found out about the subscription, I cancerlled on their website and they continue to try to take the monthly amount. Complete Fraud!
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Amit,
We’re sorry for the frustration you’ve experienced and take this feedback seriously. We understand how concerning it is to see charges continue after a cancellation, and this is not the experience we want for our customers. We’d like to review your account to confirm the cancellation status and resolve this immediately.
Warm regards,
Michelle
The app provided very detailed video…
The app provided very detailed video information about how to perform the test. However, I did have issues on the first two tests that I did. This was quickly resolved in a text chat with customer service. Most importantly, the test results were comprehensive, and I plan to use this test on a weekly basis for tracking my UTI status (I am immune compromised and must deal with infections quickly)
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hi Bob,
Thank you for sharing your experience in such detail. We’re glad the app’s video guidance was helpful and that our customer service team was able to quickly resolve the issues you encountered. It’s especially important to us that the results are comprehensive and useful for close monitoring, and we’re honored to support you in managing your health proactively. Thank you for trusting Ribbon as part of your routine.
Warm regards,
Michelle
Horrible business practices
Horrible business practices! Subscription charges should be black and white in plain sight. So, you're telling me if i purchased an 18 month plan, I'd paying an extra $360 just to use my strips? There are so many more wrongs with this online business... I'll just leave it at this, though I'm bothered. You are a RIPOFF! Don't hide anything, mention everything upfront, especially when it involves money! This business is a pure joke.
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von RibbonWell™
Hello,
We’re sorry for the frustration this caused and understand your concerns. The subscription information is displayed on the payment page at checkout, but we recognize that it may have been overlooked, and we apologize for any confusion this created. The monthly fee supports access to results interpretation and ongoing health-tracking features, not the test strips themselves. We’d appreciate the opportunity to review your account and address this directly—we can help make this right.
Kind regards,
Michelle
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