Since I made my claim, the whole process has been very easy. I really appreciated that it was easy to speak to an actual person rather than just a robot, as I much prefer speaking to someone direc... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I’d never heard of RIAS insurance and honesty was apprehensive, but after every encounter they are by far the best customer service I’ve ever experienced and I’m old! lol if you’re lucky you’ll get a... Mehr ansehen
The more info you give, price gets better. There are little tips and information points which I liked. It's simple to use and you have the option to call for purchasing the insurance; I am assuming... Mehr ansehen
Horrible customer services based in South Africa who are extremely passive aggressive, rude, unprofessional and just lack the ability to deal with a U.K. audience. I have recently taken out insurance... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Rias has been established for over 25 years and provides Home & Car insurance from Ageas who insure over 4 million customers in the UK. Our Home and Car insurance offer peace of mind with Defaqto 5 star rated cover, UK call centres and a 24/7 claims service.
Kontaktinformationen
Everdene House, Deansleigh Rd,, BH7 7DU, Bournemouth, Vereinigtes Königreich
- motor@rias.co.uk
- rias.co.uk
4,2
Gut
13.378 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
BEWARE
Got a car insurance quote from Rias which I was quite happy with approximately a week before my current policy expired, only a few days into my new policy commencing I get a message from Rias stating they have misquoted me and require an additional payment of £86 .I m very disappointed and feel they should of notified me earlier rather than waiting for the policy to start.I feel this is a dirty trick and I won’t be re insuring with them in the future.
23. September 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
as i said there were problems with the…
as i said there were problems with the payment, which were then taken out 3 times and not just once
22. September 2026
Antwort von RIAS
Thank you for your review. We're sorry to hear that you experienced issues with your payment and appreciate the frustration this has caused.
We understand from your comments that the payment was taken three times, rather than once as expected. We appreciate how concerning this would be and the inconvenience it may have caused.
As we cannot access policy-specific information through Trustpilot, we're unable to comment on the circumstances of your payments. However, if this matter has not already been resolved, please contact us via Live Chat on our website so we can investigate the transactions and ensure any errors have been addressed appropriately.
We appreciate you taking the time to share your feedback, as it helps us identify opportunities to improve our processes and the service we provide.
Kind regards, JC, on behalf of the RIAS team.
Understanding could hear everything…
Understanding could hear everything being said clearly
15. September 2026
Disappointing
Poor explanation of terms in the application process resulted in incorrect information being given and extra costs incurred. Easy access to call centre to resolve the problem.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von RIAS
Thank you for your review. We're sorry to hear that the information provided during the application process was unclear and resulted in additional costs being incurred.
We appreciate that insurance terms can sometimes be confusing, and it's important that customers fully understand the information being requested when setting up a policy, as this can affect the premium and cover provided. We're sorry if this was not clear in your experience.
We're pleased to hear that you were able to contact our customer service team easily and that they were able to assist in resolving the issue. Providing accessible support and helping our customers put things right where possible is important to us.
Thank you for taking the time to share your feedback.
Kind regards, JC, on behalf of the RIAS team.
Overall not a pleasant experience which…
Overall not a pleasant experience which could have been helped with human interaction
22. September 2026
Antwort von RIAS
Hello Rosalyn, we are sorry to hear your experience did not meet your expectations. If there is anything we can do or look into further for you, please do not hesitate to get in touch.
You can speak to a member of our team by calling 0345 650 0345 (Motor) or 0800 183 9261 (Home). Our team is also available via LiveChat on our website. Our phone lines are open from 8:30am until 6pm, Monday to Friday and from 8:30am to 4pm on Saturday. LiveChat is available until 5:55pm during the week and 3:55pm on Saturdays. Our hours may differ on Bank Holidays.
Kind regards,
MR, on behalf of the RIAS Team.
Helped with a query I had regarding a…
Helped with a query I had regarding a possible investigation with a medical claim
21. September 2026
Simple and straightforward website
21. September 2026
very good service
20. September 2026
Amazing car insurance company
Amazing car insurance company. My mum Eileen hit something on the road in her car. We rang Rias and had the most wonderful operative Liam HB. He was so reassuring and professional to mum. He arranged a company called Halo Arc to recover and repair the car. And we are so glad he did. They were also wonderful. An amazing experience for my mum who had been initially very upset about her beloved car. But after talking to Liam and being taken care of by him and Rias is very happy. Godbless Liam and Rias.
On behalf of Eileen Evans, BF68CWN.
15. September 2026
Bewertung ohne vorherige Einladung
Very bad service stay aeay
You left us 6 days with no heating no hot water and many soxkets not working, we phonedany times the answer is tomorrow, but tomorrow never comes.
22. September 2026
Antwort von RIAS
Hello Francesco, we are sorry to hear of this situation and we would like to resolve this as soon as possible for you.
Please do give our team a call again and they will do their best to assist you. Alternatively, if you are able, please send us a message directly on Facebook, X, or Instagram and we can pass this onto our claims team for you.
Kind regards,
MR, on behalf of the RIAS Team.
This my first time using Rias they were…
This my first time using Rias they were professional and communicate well and I’m happy with my purchase
21. September 2026
ON-line access easy to navigate
19. September 2026
Insurance for tiny Leapmotor T03
My current car is insured with RIAS. They do NOT insure Leapmotor T03. After jumping through endless hoops answering endless questions, they don't insure it. BUT they work with Gallacher who they could put me through to and they might be able to help.
Oh yes, after the same gazillion questions, they quoted just shy of £1000!!!!!!!!!. Got it for a third of that from one direct. Could not be less impressed.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von RIAS
Hello Judith, we are sorry to hear we could not offer a quote on your car this time. In order to look at a quote for you, we will have to ask many different questions, but we cannot guarantee to be able to offer a quote on any particular car unfortunately.
Gallagher can sometimes offer cover where we cannot, however it's not guaranteed to be the best price in the market.
Kind regards,
MR, on behalf of the RIAS Team.
Great access to policy online making…
Great access to policy online making changes easy
19. September 2026
They are very expensive on renewal cost
20. September 2026
Easy to buy through the Comparison website.
The price was considerably more competitive than my previous insurer. However, as I used a comparison website to evaluate different products & companies, I was disappointed that RIAS advertised an inclusive courtesy car on the comparison site but that is an optional, paid for, extra on the policy.
19. September 2026
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