Dylan was very willing to accept my feedback and to help me resolve the issue that I called about. It was clear to me that resolving my issue was important to her. She was knowledgeable and very pleas... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Eric was most helpful in assisting with my questions today. The wait time on the phone wasn’t too long, and once we connected, I was able to accomplish everything I needed. One suggestion I would... Mehr ansehen
Dylanni was a fantastic representative who helped rectify an issue with my account, as well as setting up a new account belonging to my son. I had gotten some conflicting information which affected t... Mehr ansehen
The last agent I was forced to call was very helpful and resolved my issue. Your Virtual Assistant failed by sending me a nonworking link to address the issue. The live agent failed too. He said my ss... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Kontaktinformationen
New York, Vereinigte Staaten
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4,6
Hervorragend
1129 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
I had a great experiance with customer…
I had a great experiance with customer service!
She was very friendly and answered all my questions!
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We are so pleased to hear that you had such a positive experience with our customer service team! It's wonderful to know that your questions were answered thoroughly and that you found our representative friendly.
I'M HONESTLY VERY IMPRESSED WITH YOUR…
I'M HONESTLY VERY IMPRESSED WITH YOUR REPRESENTATIVES!! ALWAYS VERY PROFESSIONAL AND HELPFUL!! I DO BANKING WITH A FEW OTHER INSTITUTIONS ON ONE OF THEM THAT I AM A PRIVATE CLIENT AND HAVE NEVER GOTTEN SUCH PLEASANT REPS LIKE I HAVE GOTTEN WITH YOUR COMPANY. THANK YOU!!!
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We are so thrilled to hear about your positive experience with our representatives! It's wonderful to know that their professionalism and helpfulness have made such a strong impression. We truly appreciate you sharing this feedback.
I appreciated the fact the…
I appreciated the fact the representative was understanding my question and that she was able to answer and give me a better overall on the new customer bonus.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We are delighted to hear that our representative was able to understand your question and provide a clear explanation regarding the new customer bonus. Thank you for sharing your positive experience!
Buggy Interface and No Access to Account
Buggy interface blocking me from accessing my money.
Raisin's interface is buggy and I can't access the money in my account. I've tried calling and troubleshooting the entire thing and I'm hitting dead ends. At some point this is just stealing, right?
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We are truly sorry to hear about the difficulties you've experienced with our interface and accessing your funds. We understand how frustrating this situation must be, and we want to assure you that we are taking your feedback seriously. We are actively investigating the reported bugs and working to improve the reliability of our system to prevent such issues in the future. We appreciate you bringing this to our attention.
Confusing Advertisement and Denied Advertised Bonus
I received a mailing from RaisinUS offering a bonus when setting up a new savings account. The bonus was dependent upon the amount deposited. Two different bonus codes were presented which was confusing. I chose one code and received a bonus substantially lower than what was advertised. I contacted the company and complained about the confusing codes and requested the amount that I should have received. My request was denied. This smacks of bait and switch. Be careful, this does not seem to be a reliable organization.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
Dr. Schwartz,
Thank you for sharing your feedback with us, and we sincerely apologize for the frustration and confusion surrounding our promotional offers. We strive to make our bonus terms and promotional codes as clear and transparent as possible, so it is deeply disappointing to hear that your experience felt misleading or unsatisfactory.
While promotional terms require specific code applications based on the offer criteria, we completely understand your disappointment regarding the difference in bonus tiers and the impact this has had on your trust in our platform. We hold our service to high standards and take concerns about transparency very seriously.
Although we are unable to adjust the applied bonus or reopen this promotion, our team remains available if you have any other questions or need assistance with your existing account. Please feel free to reach out to us at support.us@raisin.com or (844) 994-3276.
Ashly Clark
This was one of the best and easiest over the phone customer service interactions I’ve ever had. The lady that I spoke to Ashly Clark was kind and very easy to understand. She didn’t send me to anyone else or have to transfer me to another department which is absolutely amazing. She answered my questions and fixed the issue that I was having in under five minutes. Absolutely amazing 10/10 service.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We are so happy to hear that your recent customer service interaction with Ashley was such a positive one. It's wonderful to know that we were able to resolve your issue quickly and efficiently, and that our team provided such clear and helpful assistance. We truly appreciate you sharing your experience!
very helpful
very helpful, answered all questions, and verified persons
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We're so glad we could assist you and answer all your questions thoroughly. Thank you for your kind words!
The customer service rep Dylanni H
The customer service rep Dylanni H, did a great job in explaining the terms of the new HYSA account with Raison. She also followed up with a detailed email outlining all details that I asked her about. Overall, my experience with opening the account and getting support from Dylanni was a very pleasant experience.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We are so glad to hear that Dylanni provided such excellent support and clearly explained the details of your new account. It's wonderful to know that your experience was pleasant and helpful.
Dylanni was very helpful in answering…
Dylanni was very helpful in answering my questions in a professional and clearly presented manner.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We are so pleased to hear that Dylanni was able to assist you professionally and clearly. Your positive feedback is greatly appreciated!
Wonderful employees whenever I have a…
Wonderful employees whenever I have a question or concern.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We are so glad to hear that our team has been wonderful and helpful whenever you've had questions or concerns. Your kind words truly mean a lot to us.
Have Raisin for over 2 years
Have Raisin for over 2 years. They have been super helpful in helping me to taking care of business. What I like the most is that you can call and talk to a REAL person and not have to wait for a long time. Keep up the EXCELLENT work !
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We are so pleased to hear about your positive experience with us over the past two years. It's wonderful to know that our team has been helpful and that you appreciate being able to connect with a real person quickly. We truly value your feedback and strive to maintain this level of service.
Dylanni did a great job answering my…
Dylanni did a great job answering my questions and getting back online.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We're so glad to hear that Dylanni was able to answer your questions and assist you effectively. Thank you for your kind words!
Knowledgeable and patient Service Representative
I was having trouble navigating the website, looking for information I thought I had previously entered. The Service Rep (Nathan) guided me through the website, answering all my questions along the way. I was able to complete my business confidently.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We are so pleased to hear that our team was able to provide such helpful assistance with navigating our website. We appreciate you sharing your positive experience and are glad we could help you confidently complete your tasks.
The woman that helped me was so patient…
The woman that helped me was so patient and had a very kind voice. Appreciate the human factor involved with an online bank.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We're so pleased to hear that our team member provided such patient and kind assistance. We truly value the human connection in our service and appreciate you sharing your positive experience!
Very professional and gave me clear…
Very professional and gave me clear answer to my question. Appreciate the experience.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We're so glad we could provide clear answers and a professional experience for you. We appreciate your kind words!
Bank to bank transfer process
I was simply looking to transfer funds from one bank, to another with a higher rate. Given the amount, wanted a second set of eyes to make sure I was doing things correctly. Kylie provided me the reassurance I did so that next time, I could do myself. Thank you, Kylie!
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We're so happy to hear that Kylie provided such helpful reassurance for your fund transfer. We always aim to empower our customers with confidence in their financial decisions. Thank you for sharing your positive experience!
Good simple instructions
Good simple instructions , representative had an accent but was clearly understood and was very pleasant and polite
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We're so glad to hear our instructions were clear and our representative provided excellent, polite service. We appreciate your kind words!
Eathan was great
Eathan was great. He took extra time to work with me and guide me in the process of transferring funds to another bank.
I love Raisin and highly recommend this company.
Happy customer,
Jody Helgerson
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
Thank you for your fantastic 5-star review! We are so happy to hear about your positive experience and that Ethan was able to assist you effectively with your fund transfer. It's wonderful to know that you love our service and highly recommend us.
Withdrawal from a Raisin Account
First time user for a withdrawal and had some questions about the process. Directions were spot on and all questions I had were addressed. Great support!
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We're so happy to hear our support team could assist you with your first withdrawal. We appreciate your kind words and are glad we could make the process smooth!
Tylan was very helpful and friendly.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Raisin U.S.
We're so happy to hear that Tylan was helpful and friendly. We appreciate your kind words!
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