It came as a surprise to me that I could buy tickets using Railboard, I had previously only used it for planning journeys which it is exceptionally good for. As it happens the train I booked for had a... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Accuracy. Timeliness. Platform numbers in advance of changing trains. Ease of booking. Easy to find e-ticket. Good reminders and each journey segment was added neatly and precisely to my diary.
Unternehmen hat geantwortet
I like Railboard as I can save favourite destinations and routes and can easily buy tickets which load into my Apple Wallet including split tickets. The app is very user friendly and navigable.
Railboard is a very nice system to use. It keeps your railcard stored, so you don’t need to re‑enter anything, and the layout is clearer than some other apps, though broadly similar. I tend to us... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Railboard
Vom Unternehmen geschrieben
With the Railboard iPhone or iPad app, you can save lots of money by finding super-cheap split train tickets. Plus, you have easy access to live train times powered by National Rail Enquiries.
With Split Tickets, our clever algorithms find combinations of tickets that together offer the same journey but at a lower price than a regular ticket.
This is done by splitting regular train tickets at calling points along the journey. So instead of one ticket from A to C, you have two tickets from A to B and B to C. However, you stay on the same train as normal. There is no requirement to alight and re-board. And we do all the hard work to find them for you!
But that’s not all; Railboard has tons of other features:- No booking fees.
- Instant etickets, which you can add to Apple Wallet.
- Buy with Apple Pay.
- Supports Dark Mode.
- Set your railcard to get railcard discounts.
- Easily request refunds using an online form inside the app.
- Receipts available inside the app.
- An easy button to add journeys to your calendar.
- You can optionally toggle off seeing ticket prices.
- You can choose to see only direct trains.
- National Rail departure and arrival boards.
- Official National Rail platform numbers.
- Clear disruption, delay, and cancellation notices.
- Pin trains and journeys for easy access later on.
- You can save route searches for quick access.
- Optional settings, so you can customise Railboard to how you like it.
Kontaktinformationen
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Vereinigtes Königreich
- hello@railboard.com
- railboard.com
4,7
Hervorragend
900 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
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Excellent for tracking and buying
Railboard has always been a first-class train tracking app, and its relatively new ticket purchase experience is just as excellent. Easy to manage bookings with no fees and Apple Wallet integration too
5. September 2026
Antwort von Railboard
Thank you for the brilliant review! ~Jon
There are engineering works on the Arun…
There are engineering works on the Arun Valley line. The app wrongly showed the service as cancelled when in fact one half of the route (which splits) remained open.
7. September 2026
Antwort von Railboard
Hi Daniel,
So you're right, there is a discrepancy between the actual trains running along the Arun Valley line and what Railboard is showing when you go to buy a ticket. Specifically, some running trains are not showing in the Planner when buying tickets.
What's happening is Network Rail have enacted a speed restriction between Horsham and Barnham, because of the summer heat affecting the track. As a result, Southern have been operating a revised timetable on the Arun Valley line.
The way Southern have implemented this new timetable is by cancelling the previous services and adding replacement services. However, for the most part, both the cancellations and the replacement services are only being entered into National Rail's real-time information system (which Railboard uses for the 'Live trains' tab); they are not being entered into Network Rail's industry train planning system, which is the source of timetable information that licensed ticket retailers are given and accredited against.
The net result: when using the Planner to buy tickets, we cannot show or sell tickets for those replacement services.
So the train you saw as cancelled when buying a ticket was indeed a cancelled timetabled train, but its replacement service was not showing, because Southern only added it to the real-time system that the ‘Live trains’ tab uses, not to the industry train planning system the Planner uses when searching for tickets.
Ultimately, for this issue to be fixed, Southern needs to enter the replacement services into the industry train planning system too, and with enough notice for them to appear in the timetables retailers use when selling tickets.
I'm very sorry for the annoyance and any possible confusion this has caused. Even if it sounds like you personally were savvy enough to realise there were running trains not being shown in the Planner.
When selling tickets, we have to work from the industry timetable data that retailers are given. That leaves us at the mercy of train operating companies following the correct procedures when entering the data into the systems. They nearly always do, so it's usually not an issue. This situation is somewhat of an aberration.
~Jon
As an elderly person who is not very…
As an elderly person who is not very confident using apps i found the booking process very easy via the railboard app.It made the experience so easy when the e ticket popped up for the on the day of travel outward bound and again on my return.
8. September 2026
Antwort von Railboard
Thank you for the brilliant review, Patricia! You've perfectly summed up the main goal of Railboard: making the booking experience as easy as possible! ~Jon
Smooth
Smooth, reliable, efficient, everything you could need from a rail app, really easy to use.
26. August 2026
Antwort von Railboard
Thank you for the fantastic review, Matthew! ~Jon
Made a great saving for the same…
Made a great saving for the same journey and Railboard were efficient would definitely recommend
26. August 2026
Antwort von Railboard
Thank you for the great review, Paula! Happy we could save you money! ~Jon
Overall excellently laid-out app with…
Overall excellently laid-out app with helpful tools, such as live departures. Only improvement would be if the ticket search function was simpler
29. August 2026
Antwort von Railboard
Hi Ben,
Thank you for the nice review! And we've noted your feedback that the Planner search page could be simplified a bit.
If you have any other feedback or comments, feel free to email us at hello@railboard.com. We're also keen to hear about the parts of the app customers think could be better!
~Jon
I wish I'd found this app years ago
I wish I'd found this app years ago. Leagues better than thetrainline.com. No errors, a great experience - and no fees!!
4. September 2026
Antwort von Railboard
Thank you for the brilliant review, Chris! And better to find Railboard later than never! ~Jon
well designed and accessible
I am blind and use Apple‘s voiceover screen reader on my phone. I’ve been using rail board since autumn 2019 as my last Trains app had become inaccessible with an update – so annoying and not unusual. It became very clear that rail board was well designed and had taken screen reader accessibility into consideration. There were three very small things that didn’t work so well, I contacted John the owner with a detailed explanation, and those things were put right within a week. Rail board has increased in features significantly since then dash in particular the ability to buy tickets through the app. It has remained Accessible. I can manoeuvre around it as quickly as most cited people because it is well designed and gives me all the information that I’m need. Thank you.
1. September 2026
Antwort von Railboard
Thank you for the fantastic review, Ian! We're very happy you're still happily using Railboard all these years later! And if you ever have more feedback on how VoiceOver could work even better with the app, just let me know! ~Jon
First choice for train tickets
I had no problems buying a ticket from the LTN train station. The kiosk informed me there were no tickets available. As a bonus, the app doesn’t require an account. I know Trainline exists and I prefer Railboard. It loads faster and has a simpler user interface.
3. September 2026
Antwort von Railboard
Thank you for the nice review, Boris! ~Jon
The first train was delayed and we only…
The first train was delayed and we only found out at the station. Luckily we were early enough to catch the earlier train. Then there was no where for luggage on the second train and no where near enough seats. I am nearly 70 years old and had to stand up the entire journey from Waterloo to Southampton in a crowded doorway.
25. August 2026
Antwort von Railboard
Hi Lyn,
Sorry to hear there wasn't space for your luggage and that you had to stand for well over an hour on a crowded train. And the stress of the cancelled train, even if you were able to catch the earlier service that was still running.
It's also disappointing to hear that nobody offered you a seat, especially given the length of the journey.
As a ticket retailer, realistically we can only make the ticket-buying process as smooth as possible; the reliability and quality of the actual train services is out of our hands.
Even so, apologies on behalf of the train operating company.
~Jon
Easy to use and cheaper than Trainline!
27. August 2026
Antwort von Railboard
Thank you for the excellent review, Kevin! ~Jon
Difficult to get to correct page found…
Difficult to get to correct page found it confusing.
Once got to correct the page then was ok able to see split tickets which saved us £10
29. August 2026
Antwort von Railboard
Hi Lynda,
Most people like Railboard's simplicity and find it easy to use, so sorry to hear your experience was different.
If there are specific parts of the app or screens that you found confusing, feel free to pop us an email at hello@railboard.com. We're always interested to hear suggestions and comments that could make the app better!
But I'm happy to hear we were able to save you £10 on your tickets, at least that part delivered!
~Jon
Antwort von Railboard
Thanks for the nice review, Adam! ~Jon
Antwort von Railboard
Thank you for the nice review! ~Jon
Very reliable
Railboard app is the one I use every time to book ScotRail tickets. Works every time (unlike ScotRail’s own app, which is a bit temperamental)
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Railboard
Thank you for the great review, Kenneth! ~Jon
Antwort von Railboard
Thanks for the nice review, Joe! ~Jon
stop sending unsolicited emails
20. August 2026
Antwort von Railboard
Hi,
Railboard only sends the following types of emails:
- An email to confirm your booking.
- An email with your e-tickets, if applicable.
- Replies and updates for customer-initiated actions (such as requesting a refund, emailing Customer Support, etc.).
- Important service-related communications (although in the entire history of Railboard, we have only ever sent one of these, when the National Rail refund rules changed).
We don't send marketing or promotional emails. But if the customer has not opted out of Trustpilot review invites, we do send review invites from Trustpilot. Which I'm guessing is what your review refers to.
You'll be happy to hear, though, that you can unsubscribe from them, and it will unsubscribe you from all Trustpilot review invite emails from all businesses. Just go to the bottom of the email and tap "Unsubscribe".
Apologies if you don't like the Trustpilot review invites, but they are important for us to help spread the word about Railboard. We consider them acceptable partly because they are commonly used by online businesses, such as Railboard, but also because once you unsubscribe from them for one business, you're unsubscribed from all Trustpilot emails for all businesses.
So usually people who don't want to receive them don't, because they've already unsubscribed when buying other things online. Which is probably why this is the first negative feedback we've received about the Trustpilot emails.
However, I do take your point on board, and completely understand why you would have preferred not to get the Trustpilot review invite email. This might not be what you want to hear, but it just comes down to the benefit to Railboard from letting customers share their experiences via Trustpilot reviews outweighing the occasional customer annoyed by a review invite email. Sorry, that's just the trade-off we've made.
~Jon
Antwort von Railboard
Thanks for the five-star review, Stuart! ~Jon
Best app for UK rail travel
Easy to use, clear breakdown of journey with info such as platform and set numbers. Also live info re delays, cancellations, etc which are sadly all too frequent so very helpful
11. August 2026
Antwort von Railboard
Thank you for the excellent review! ~Jon
The perfect app for rail tickets and…
The perfect app for rail tickets and tracking. Been using it for years.
19. August 2026
Antwort von Railboard
Thanks for the brilliant review! ~Jon
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