I purchased a product from Pur Smile. Unaware of a subscription each month after the purchase. Reached out to Customer Support, the subscription was immediately cancelled, no products were mailed out... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I took these for almost 3 months and noticed no difference. Cancelling was worse. There's no simple cancel button - you have to log in to their subscription portal with a code that's supposed to come... Mehr ansehen
Unternehmen hat geantwortet
I reached out via email about a crack in the water tank of the flosser I had bought in February. The response was timely and friendly and very professional, simply asking about shipping address and af... Mehr ansehen
Unternehmen hat geantwortet
I would like to express my gratitude for Customer Service understanding and support regarding my dental health care. Since receiving my upper implant plate three years ago, I have used several... Mehr ansehen
Unternehmen hat geantwortet
3,9
Gut
573 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Puursmile
Hi Xavier,
Thank you for your review! We're so glad to hear you're enjoying our Floss Drops. They're designed to leave your mouth feeling fresh while making your water flossing routine even more enjoyable.
We truly appreciate you taking the time to share your feedback. Thank you for choosing PuurSmile!
PuurSmile Support Team
I had a question about the subscription…
I had a question about the subscription part of Puursmsile. I received a prompt response which clearing outlined my options, no argument. This is unusual these days, Customer Service was paramount in the company I owned before retiring and it was a key to our success. Puursmile receives an A+ from me for their excellent customer service.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Paul,
Thank you so much for your thoughtful review! We're delighted to hear that your questions about your subscription were answered promptly and that you felt well-informed about your options.
It means a great deal to receive such high praise from someone who understands the importance of outstanding customer service. Your A+ rating is truly appreciated, and we're honored to have earned your trust.
Thank you for choosing PuurSmile. If you ever need assistance in the future, our team will always be here to help.
PuurSmile Support Team
Excellent response time
Very quick to respond and resolve the problem.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Kimberly,
Thank you for your kind review! We're so pleased to hear that you had a positive experience with our support team and that we were able to respond quickly and resolve your issue.
Providing prompt, helpful service is one of our top priorities, so your feedback truly means a lot to us.
Thank you for choosing PuurSmile. We appreciate your support and are always here if you need us!
PuurSmile Support Team
I’m loving the products
I’m loving the products and the customer service is amazing. Highly recommend puursmile.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Lauren,
Thank you so much for your wonderful review! We're delighted to hear that you're loving your PuurSmile products and that our customer service made such a positive impression.
Your recommendation truly means the world to us, and we're grateful to have you as part of the PuurSmile family. If you ever need anything, we're always here to help.
PuurSmile Support Team
Excellent customer service
Even after my initial issue had been resolved and I didn’t require a replacement I reported a continuing issue with my Puur water flossing unit. And I was in receipt of a new unit’s shipment within two days of my new email. I was astonished at the prompt reply and the full replacement without issue as I had supplied my agent, Marie, with her previously requested data (a video of the units malfunction and the serial number and PID). I will be receiving the new PUUR Water flosser by 7/31/2026.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Colleen,
Thank you so much for your thoughtful review! We're delighted to hear that our team was able to assist you quickly and make the replacement process as smooth as possible.
We truly appreciate you taking the time to provide the requested information, as it helped us resolve the issue efficiently. We'll also be sure to share your kind words with Marie—she'll be thrilled to know she made such a positive impression.
We hope your new Puur Water Flosser arrives safely and serves you well for years to come. Thank you for choosing PuurSmile and for placing your trust in us!
PuurSmile Support Team
PuurSmile Water Flosser
I purchased a PuurSmile water flosser about 13months ago and it started to make a loud knocking noise while operating the unit. I emailed PuurSmile and they immediately responded and needed a little more information. Upon providing the requested information they immediately resolved the matter by sending me a new unit. Didn’t have to go back and forth with questions or new requests. Great customer experience via email with quick responses and resolution!
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Myles,
Thank you for taking the time to share your experience! While we're sorry to hear you encountered an issue with your water flosser, we're delighted that our support team was able to resolve it quickly and make the process straightforward.
Providing fast, hassle-free support is something we strive for, so it's wonderful to hear that you received prompt responses and a replacement without unnecessary back-and-forth.
We truly appreciate your kind words and your trust in PuurSmile. Thank you for being a valued customer—we hope you enjoy your new water flosser!
PuurSmile Support Team
My flosser stopped pumping as it…
My flosser stopped pumping as it should, and without question the company sent me a replacement. Some products no matter how great just malfunctions and the business shines more with how they deal with this kind of situation! Thank you
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Brian,
Thank you so much for your thoughtful review! While we're sorry to hear that your water flosser stopped working as expected, we're delighted that we could resolve the issue quickly with a replacement.
We couldn't agree more—while occasional product issues can happen, what truly matters is how they're handled. We're committed to standing behind our products and providing the best possible support whenever our customers need us.
Thank you for your trust and your kind words. We truly appreciate your support and hope you continue to enjoy your PuurSmile experience!
PuurSmile Support Team
Their customer service has been great…
Their customer service has been great from beginning to end. I bought three, one for myself and one for each of my kids. Mine developed a crack in the reservoir at the bottom where water was starting to leak out. I reached out, sent pictures and they replaced it quickly and were very responsive and kind.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Melissa,
Thank you so much for your wonderful review! We're delighted to hear that you had a positive experience with our customer support team.
While we're sorry that your water reservoir developed a crack, we're glad we could resolve the issue quickly and make the replacement process as smooth as possible. Providing responsive, caring support is something we strive for every day.
It means so much to us that you chose PuurSmile not only for yourself but also for your kids. Thank you for your trust and support—we truly appreciate you being part of the PuurSmile family!
The PuurSmile Team
Good Water Flooser
From previous reviews, purchased thinking it would at least be comparable to my current water flosser. Many commented on the tank size, how great. Really; my current by My Smile (5yrs old) is 11.4oz. The pulse rate is probably a slight decrease than mine. The various tips are the same except for tongue. I have found when trying to end the water flow, it continues 2-3 secs, causing water shooting all over, which one might not expect. The customer service is excellent; quick response to questions. This is a positive nowadays. They do care. Overall, product is very good. For pricing, suggest compare. My water flosser is used 3-4 times/day which like the larger tank.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Kathy,
Thank you for taking the time to share such a thoughtful and balanced review.
We really appreciate you highlighting both the features you enjoyed and the areas where you feel there's room for improvement. Feedback like yours is incredibly valuable, as it helps us continue refining our products and the overall customer experience.
We're especially grateful for your kind words about our customer support team. Knowing that you felt heard and well taken care of means a great deal to us.
Thank you for choosing Puur Smile and for giving us the opportunity to be part of your daily oral care routine. We truly appreciate your support and your honest feedback.
The PuurSmile Team
Customer Service is stellar
Customer Service is stellar. I had a broken canister from a business trip and they replaced it. Just asked me to send pics of the canister. Boom handled fast. Then had the flosser not working and sent a request to see how to fix they asked for picture and a video of it not working. Response time impeccable and a replacement is being sent. Love my Puursmile flosser!
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Roby,
Thank you so much for taking the time to share your experience!
We're sorry to hear that you ran into a couple of issues along the way, but we're so glad our team was able to help quickly and make the process as smooth as possible.
Whether it's a replacement part or a replacement unit, our goal is always to stand behind our products and make sure our customers feel supported every step of the way. Your kind words about our response time and service truly mean a lot to us.
Thank you for your trust, your patience, and for being a valued member of the Puur Smile family. We hope you continue enjoying your water flosser for many years to come!
The PuurSmile Team
Dissatisfied with the lack of communication
I enjoyed using the puursmile water pic until the canister cracked. I have reached out to them twice only receiving a generic reply stating they opened a case and would get back to me. They never have. Supposedly there is a warranty on the flosser. All they need to do is send me another one.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Patricia,
Thank you for sharing your feedback. We're truly sorry to hear about your experience and the frustration caused by the lack of follow-up.
We certainly want to honor our warranty process and make sure your case is reviewed properly. Since we haven't been able to identify your account based on your review, we've replied privately and asked for a few additional details so we can locate your previous requests and assist you as quickly as possible.
We appreciate your patience and look forward to resolving this for you soon.
The PuurSmile Team
Great company
Great company. Good response,solved questions and is
accommodating to help with problems.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi,
Thank you so much for your wonderful review!
We're delighted to hear that you had a positive experience with both our products and our customer support team. Knowing we were able to answer your questions and help resolve your concerns means a great deal to us.
Providing responsive, friendly service is something we truly strive for every day, so your kind words are greatly appreciated.
Thank you for choosing PuurSmile and for taking the time to share your experience. We truly appreciate your support!
PuurSmile Support Team
Customer service
My son dropped his puurSmile water pick and cracked the water reservoir. I messaged their customer service about replacing it. They responded promptly and I am very happy with the resolution! Wonderful customer service!
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Robin,
Thank you so much for your kind review!
We're sorry to hear about the cracked water reservoir, but we're so glad our customer support team was able to help and provide a solution quickly.
We know accidents happen, and it's always our goal to make the process as easy and stress-free as possible. Your kind words about our team truly mean a lot to us.
Thank you for choosing PuurSmile and for taking the time to share your experience. We sincerely appreciate your support!
PuurSmile Support Team
I absolutely love Puursmile…
I absolutely love Puursmile products…especially the water flosser…and I’ve tried them all…none compares…their customer service is top notch…always willing to help!
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Katie,
Thank you so much for your incredible review!
Hearing that you've tried other water flossers and that PuurSmile is your favourite truly means the world to us. Knowing that both our products and our customer service have earned your trust is the highest compliment we could receive.
Our team works hard to make sure every customer feels supported, so your kind words will certainly make our day.
Thank you for being part of the PuurSmile family and for taking the time to share your experience. We sincerely appreciate your support!
PuurSmile Support Team
Replacement part
I've been using the flosser for several months and noticed there were cracks in the reservoir. I reached out to the Puur team, inquiring about replacement parts. They asked a couple of questions and handled the replacement swiftly and easily. This was so easy. I really appreciated that.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Carla,
Thank you so much for taking the time to share your experience!
While we're sorry to hear that your reservoir developed cracks after several months of use, we're so glad our team was able to make the replacement process quick and hassle-free.
We always want supporting our customers to be as easy as possible, so it's wonderful to hear that we were able to provide the experience you deserved.
Thank you for your trust, your kind words, and for choosing PuurSmile. We truly appreciate your support!
PuurSmile Support Team
The Puur waterflosser has been an…
The Puur waterflosser has been an absolutely positive addition to my oral hygene rputine. After a week I could feel the difference. I use it daily & my latest dental cleaning was told that my gums appear healthier too.
Unfortunately the water container recently cracked & thier customer service replaced it immediately. This company & this product has proved themselves to be helpful & supportive for me & my oral health. Thank you Puur
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Shiu,
Thank you so much for taking the time to share your experience!
We're thrilled to hear that PuurSmile has become such a positive part of your daily oral care routine and that you've already noticed healthier gums. Hearing that your dentist saw the difference too is wonderful!
We're sorry about the crack in your water reservoir, but we're glad our customer support team was able to get a replacement to you quickly. Standing behind our products and taking care of our customers is something we truly believe in.
Thank you for your trust, your kind words, and for choosing PuurSmile. We're grateful to be part of your oral health journey!
PuurSmile Support Team
I saved up for this really hoping it…
I saved up for this really hoping it was worth it, however it was not. Water goes everywhere besides my mouth, it runs out of the tank in less than 60 seconds, the toothpaste is gone in a few seconds & leaves a nasty taste in my mouth.
I have to brush my teeth with my regular toothbrush instead. Very poor quality!!!
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi,
Thank you for taking the time to share your feedback.
We're truly sorry to hear that your experience with your PuurSmile water flosser has been disappointing. We understand how frustrating it is to invest in a product and feel that it hasn't met your expectations. This is certainly not the experience we want for our customers.
We've now been able to locate your order and will be reaching out to you directly so we can better understand your concerns and work with you to find the best possible solution.
We genuinely appreciate your feedback, and we hope to have the opportunity to restore your confidence in PuurSmile.
PuurSmile Support Team
Very helpful costomer service
I have received the wrong charging cable and very quickly with no hesitation I have received helpful support and an email with the processing of a new cable that will be on its way to me. Great service
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Marie-Josée,
Thank you so much for your kind review!
We're sorry that you initially received the wrong charging cable, but we're so glad we were able to get things sorted out quickly. We know how important it is to have your water flosser up and running, so we're happy a replacement is already on its way.
Thank you for your patience and for giving us the opportunity to make things right. Your kind words about our support team truly mean a lot to us.
We hope you continue to enjoy your PuurSmile, and we're always here if you ever need us.
PuurSmile Support Team
My experience with Puursmile’s…
My experience with Puursmile’s attention to my problem was handled by customer service in a professional and timely manner. When I contacted them about my issue, the department immediately reached out to me and offered to replace my unit with a new one. I received a new flosser and am delighted with the courtesy and sincere attention to me that was given by Customer Service. Thank you many times over. Julie Narney
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Julie,
Thank you so much for your thoughtful review!
While we're sorry that you experienced an issue with your water flosser, we're delighted that our customer service team was able to assist you promptly and provide a replacement.
Your kind words about the courtesy, professionalism, and care you received truly mean a great deal to us. We believe that standing behind our products and taking care of our customers is just as important as the products themselves.
Thank you for your trust, your patience, and for taking the time to share your experience. We hope you continue enjoying your new water flosser for many years to come!
PuurSmile Support Team
Antwort von Puursmile
Hi Deborah,
Thank you so much for your wonderful review!
We love your "Puurfect" description—it definitely made us smile! 😊
We're thrilled to hear you had a hassle-free experience with our support team. Providing friendly, efficient service is something we truly strive for, so your feedback means a great deal to us.
Thank you for choosing PuurSmile and for taking the time to share your experience. We sincerely appreciate your support!
PuurSmile Customer Support Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.