I purchased a product from Pur Smile. Unaware of a subscription each month after the purchase. Reached out to Customer Support, the subscription was immediately cancelled, no products were mailed out... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
I took these for almost 3 months and noticed no difference. Cancelling was worse. There's no simple cancel button - you have to log in to their subscription portal with a code that's supposed to come... Mehr ansehen
Unternehmen hat geantwortet
I reached out via email about a crack in the water tank of the flosser I had bought in February. The response was timely and friendly and very professional, simply asking about shipping address and af... Mehr ansehen
Unternehmen hat geantwortet
I would like to express my gratitude for Customer Service understanding and support regarding my dental health care. Since receiving my upper implant plate three years ago, I have used several... Mehr ansehen
Unternehmen hat geantwortet
3,9
Gut
573 Bewertungen
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Express My Gratitude…
I would like to express my gratitude for Customer Service understanding and support regarding my dental health care.
Since receiving my upper implant plate three years ago, I have used several different flossers. Despite flossing regularly and visiting my dentist, I experienced persistent bleeding and sensitive gums. The dental work was performed poorly, and the dentist refused to rectify the issue, instead assuring me that my smile was aesthetically pleasing and would eventually adjust.
Three years later, the gums have not adjusted, and the upper gums, particularly the roof, remain painful. I discovered that using PurrSmile has effectively stopped the bleeding. The various attachments and floss serum have also proven beneficial in soothing my gums when they flare up due to eating.
Your courtesy and customer care are greatly appreciated. Tammie W
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Tammie
Thank you so much for taking the time to share your experience with us. We’re truly grateful for your kind words and are very happy to hear that your PuurSmile water flosser has become a helpful part of your daily oral care routine.
We understand how challenging and discouraging it can be to experience ongoing gum discomfort, especially after undergoing extensive dental work. We’re glad to hear that you’ve found a routine that has been helpful for you and that our different attachments and floss serum have contributed to a more comfortable experience.
It also means a great deal to us to know that our Customer Support team made you feel understood and supported. We believe that every customer deserves to be treated with kindness, patience, and care, and we’re delighted that this was reflected in your experience with us.
Thank you again for your trust in PuurSmile and for sharing your story with our community. Your feedback means so much to our entire team, and we truly appreciate the opportunity to be part of your oral care journey.
Wishing you all the very best!
PuurSmile Support Team
I love my puur water flosser
I love my puur water flosser. And when I had trouble recharging the unit, I notified them and they quickly replaced it!
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Joy
Thank you so much for sharing your experience with us! We’re delighted to hear that you love your PuurSmile water flosser and that you’re happy with your experience using our product.
We understand how important it is to have a product you can rely on every day, so we’re glad our Customer Support team was able to assist you quickly and arrange a replacement when you experienced charging issues. Providing timely, helpful support and making sure our customers feel taken care of are priorities for us.
Your satisfaction means a lot to our entire team, and we truly appreciate you taking the time to share your positive experience. Thank you for choosing PuurSmile and for trusting us to make things right when an issue arises.
We’re grateful to have you as part of the PuurSmile community and hope you continue to enjoy your water flosser!
PuurSmile Support Team
Pure smile is a wonderful product and…
Pure smile is a wonderful product and it works you have to have se it all the time. And Vee the customer service lady that took care of me was wonderful professional knowledgeable and will work with you. I’m very happy with pure smile. Thank you Vee and the owners for all the help. JM
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Jeannette
Thank you so much for your wonderful review and for sharing your positive experience with PuurSmile! 💙 We’re delighted to hear that you’re happy with the product and that it has become a valuable part of your oral care routine.
We’re also very pleased to know that our Customer Support team provided you with such professional, knowledgeable, and helpful service. We believe that every customer deserves to feel heard, valued, and supported, and it’s wonderful to hear that our team made such a positive difference in your experience.
Your kind words mean a great deal to us, and we truly appreciate you taking the time to recognize both our product and the support you received. Customer satisfaction is very important to us, and feedback like yours encourages our entire team to continue providing the best possible experience.
Thank you again for choosing PuurSmile and for placing your trust in us. We’re grateful for your support and happy to have you as part of the PuurSmile community!
PuurSmile Support Team
Dissatisfied
I placed an order on 9/24/26. It is now 10/8/26 and my order still has not been fulfilled. I have contacted customer support multiple times through chat, email and phone. Each time I contact im told my order delay has been made a priority. I have been told someone would get in contact with me. When I placed the order I was told 1 to 2 business days for the order to be shipped out. I still have no updates. It still says unfulfilled. I am highly disappointed the lack of help and customer service. At this point I just want my money back. It sucks because I have heard nothing but good things about this product and company.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Megan,
We’re truly sorry for the experience you’ve had with your order and for the repeated delays and lack of clear communication. We completely understand your frustration, especially after being given an expected shipping timeframe and then having to contact us multiple times without receiving the resolution you were expecting.
This is certainly not the level of service we want our customers to receive. We sincerely apologize that your order remained unfulfilled for so long and that our previous updates did not provide you with the clarity or reassurance you needed.
We understand that at this point you simply wanted your money back, and we have now processed a full refund for your order. You should receive the refund back to your original payment method according to your financial institution’s processing timeframe.
We’re very sorry that this experience fell short of the positive experience you had expected from PuurSmile. We truly appreciate you giving us a chance, and we hope we can regain your trust in the future.
PuurSmile Support Team
I purchased a product from Pur Smile
I purchased a product from Pur Smile. Unaware of a subscription each month after the purchase. Reached out to Customer Support, the subscription was immediately cancelled, no products were mailed out for initial subscription. There was a charge $79.96 on my account. Again reached out to Customer Support regarding getting a refund. Their response was quick and the refund was prompt.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Lisa
Thank you for taking the time to share your experience with us. We’re glad to hear that our Customer Support team was able to assist you quickly and resolve the situation for you.
We understand that unexpected subscription charges can be frustrating, and we’re sorry for any confusion regarding the subscription associated with your original purchase. We’re pleased that our team was able to cancel the subscription promptly and process the refund for the $79.96 charge without further delay.
Providing responsive and helpful support when something goes wrong is very important to us, so we truly appreciate you recognizing the quick communication and prompt resolution.
Thank you again for giving PuurSmile a try and for sharing your experience. We appreciate your feedback and hope we’ll have the opportunity to serve you again in the future.
PuurSmile Support Team
It works very well to get food deposits…
It works very well to get food deposits out of the air gap under my dentures.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Kirk,
Thank you so much for taking the time to share your experience with us! We’re so glad to hear that your PuurSmile water flosser is working well for you and helping you remove food deposits from the areas underneath your dentures.
It’s wonderful to know that the flosser has become a useful part of your oral care routine. We really appreciate you choosing PuurSmile and taking the time to let us know how the product is working for you.
Thank you again for your support and for being part of the PuurSmile community!
PuurSmile Support Team
Customer Service Review
I reached out via email about a crack in the water tank of the flosser I had bought in February. The response was timely and friendly and very professional, simply asking about shipping address and after I had responded I received another email confirming that I would get a replacement. This has been a very pleasant experience with customer service! No complaints from me!
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Marion
Thank you so much for taking the time to share such a wonderful review! We’re delighted to hear that you had such a positive experience with our Customer Support team.
We understand that dealing with an issue like a cracked water tank can be frustrating, so we’re glad our team was able to make the replacement process quick, straightforward, and stress-free for you. Providing timely, friendly, and professional support is something we care deeply about, and it’s wonderful to know that this came through in your experience.
Your kind words are truly appreciated and mean a lot to our entire team. Thank you for choosing PuurSmile and for trusting us to make things right. We’re very happy to have you as part of the PuurSmile community!
PuurSmile Support Team
Model# PFLOSS20
Model# PFLOSS20
Don’t bother with this product, I bought one and it lasted about a month before it stopped charging. I went through all the troubleshooting steps with zero success. There are many different products that are superior to this one.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Jim
We’re very sorry to hear that your PuurSmile stopped charging after only about a month, especially after you took the time to go through the troubleshooting steps without success. We completely understand how disappointing and frustrating that must have been.
We take concerns like this seriously and would really appreciate the opportunity to look into what happened and see how we can assist you. Please reach out to us at support@puursmile.com with any additional order details you may have, such as your order number or the email address used during checkout. You can also contact us by phone at +1 (786) 224-5801.
Our support team is available Monday through Friday, from 9 AM to 5 PM EST, and we’ll be happy to help you further.
We’re sorry again that your experience did not meet your expectations, and we hope to have the opportunity to make this right.
PuurSmile Support Team
Still waity
I would love to give a wonderful review but I can’t as I have ordered one but, it never arrived. I have sent messages and all their system says is I will be contacted by someone with an update. The only thing I keep getting is advertisement for the system. Never received the item I ordered or what the holdup is.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Hermon
We’re very sorry to hear that you haven’t received your order and, even more importantly, that you haven’t received the clear update you were expecting from our team. We completely understand how frustrating it must be to place an order, wait for it to arrive, and then continue receiving promotional emails instead of getting information about the status of your purchase.
This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience and lack of communication. We would like to look into your order personally and find out exactly what has happened so we can provide you with a proper update and help resolve this as quickly as possible.
We will be reaching out to you directly via email so we can locate your order details and assist you further.
Thank you for bringing this to our attention, and again, we’re truly sorry for the frustration and disappointment caused.
The PuurSmile Team
Didn't work, and the worst cancellation process I've dealt with
I took these for almost 3 months and noticed no difference. Cancelling was worse. There's no simple cancel button - you have to log in to their subscription portal with a code that's supposed to come by text and email, and it never came to me either way after several tries. I ended up emailing support just to stop the charges. Wouldn't recommend.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Isabella
Thank you for taking the time to share your experience with us. We’re sorry to hear that after using the product for almost three months, you didn’t notice the results you were hoping for. We understand that everyone’s experience can be different, and we’re disappointed that the product did not meet your expectations.
We’re also very sorry for the frustration you experienced when trying to cancel your subscription. Having to request a verification code and then not receiving it through either text or email would understandably make the process much more difficult than it should be. You should never feel like you have to go through multiple steps or contact support simply to manage your own subscription.
We appreciate you bringing this to our attention. We’re continuously working to make the subscription experience clearer and easier to manage, and feedback like yours helps us identify where improvements are needed.
We’re sorry again for the inconvenience and frustration caused, and we appreciate you giving PuurSmile a try.
The PuurSmile Team
Although I think your flosser does a…
Although I think your flosser does a good job. Your customer service is horrible. I don’t know how I got put on the automatic shipments, but have tried to cancel it several times to no avail. They could make it easier to cancel or even control your monthly shipments. At this point I’m going to have to go through my bank and not allow any more charges from them
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Sherry
We’re very sorry to hear about your experience with our customer service. While we’re glad to know that you’ve been happy with the performance of the water flosser itself, we understand how frustrating it must have been to repeatedly try to cancel the automatic shipments and feel that you weren’t getting the assistance you needed.
We sincerely apologize for the inconvenience and for the frustration this has caused. We’ve now cancelled your subscription and refunded the order, so you should not receive any further automatic shipments or charges from us.
We also appreciate you taking the time to share this feedback. Making subscription management simple and giving customers better control over their orders is very important to us, and your experience highlights an area where we need to do better.
Thank you for your feedback, and again, we’re sorry that we fell short of the level of service you expected. We hope we’ve been able to resolve the matter for you.
The PuurSmile Team
Horrific experience
I LOVED my PuurSmile UNTIL it stopped charging. I contacted their Support team and they immediately sent me a replacement. How could you complain about that right? Well the new unit charges just fine but it DOESN’T work!! I tried reporting it to their Support email and I keep getting the email rejected as a bad email address. I tried calling their phone number and leaving a message. I’ve heard nothing, nada, zilch! I thought they stood behind their products, now they just HIDE behind their email AND their phone number!!
Millie Torres
929-224-6274
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Millie
We’re truly sorry to hear about your experience, especially after you initially received a replacement and were then unable to get it working. We completely understand how frustrating and disappointing this must have been, particularly when you had previously had a positive experience with your PuurSmile.
We sincerely apologize for the difficulty you experienced when trying to contact our Support team. This is certainly not the level of service we aim to provide, and we’re sorry that you felt you were unable to reach us when you needed assistance.
We would really appreciate the opportunity to look into this and make things right. We have reached out to you directly via email so that we can get more information about the replacement unit and help resolve the issue as quickly as possible.
Thank you for bringing this to our attention, and again, we sincerely apologize for the frustration and inconvenience caused. We hope to have the opportunity to turn this experience around for you
The PuurSmile Team
Customer Service is Top-Notch!
When I first bought my device I didn't realize I had signed up for a subscription. When I emailed customer service they immediately stopped my subscription and were very friendly about it. Then I had my device for about 6 or 7 months and it stopped working. They responded immediately and told me what I needed to do then they shipped me a new device. The customer service folks are very easy to work with and the product is great!!
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Johanna
Thank you so much for your thoughtful review and for sharing your experience with us! We’re truly happy to hear that our team was able to respond so quickly and make putting your subscription on hold such an easy and stress-free experience.
We always want our customers to feel heard, supported, and comfortable with their subscription. Whether you need to pause, adjust, or make a change, our goal is to make the process as simple as possible and find the option that works best for you.
Your kind words about our team mean so much to us, and we really appreciate your recommendation. Thank you for choosing PuurSmile and for being part of our community! We’re always here whenever you need us.
The PuurSmile Team
I emailed them to put my subscription…
I emailed them to put my subscription on hold and within minutes they wrote back with a kind and positive response. No hassle. No problem. They would do whatever I needed. Lovely company. I highly recommend them.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Lynda
Thank you so much for taking the time to share such a wonderful review! 💙 We’re so happy to hear that our team was able to assist you quickly and make the process easy and hassle-free.
We truly believe that managing a subscription should be simple and flexible, and we’re always happy to do our best to accommodate what works best for each customer. Your kind words mean a lot to our entire team and are a great reminder of why we do what we do.
Thank you again for your trust, recommendation, and support! We’re so grateful to have you as part of the PuurSmile family.
The PuurSmile Team
Ordered almost a month ago.
I placed my order almost a month ago, and the product still has not shipped. The tracking information originally showed an expected delivery date of **August 31st**, yet I’m still being told the same excuse: they are going through a warehouse transition, and that the shipping label has been created and the tracking will update once USPS picks it up. The fact that the order has an Amazon tracking number makes the situation even more frustrating.
I also willingly signed up for a subscription for the floss drops, but I had to contact the company twice to get it canceled because my first request apparently wasn't handled. It now shows as canceled, so we'll see if they actually honor that.
At this point, I have completely lost confidence in this company. Based on my experience and the reviews I've seen elsewhere, there also appear to be recurring complaints about product quality, including reports of parts cracking or breaking and internal battery failures.
Honestly, I don't even want the product anymore. I want my money back.
For the price I paid, I can purchase a comparable product from a company with a stronger reputation and BBB accreditation. The repeated excuses, the difficulty canceling a subscription, and the failure to deliver the product as promised have made this one of the worst purchasing experiences I've had.
**If a company makes promises to its customers, it needs to keep them. This company has failed to do that in my experience.**
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Daniel,
I’m really sorry about the experience you’ve had with us. I completely understand why you’ve lost confidence, especially after waiting so long for your order and having to follow up more than once about the subscription cancellation.
I’ve personally taken care of this for you. Your subscription has been cancelled and your order has been fully refunded. You don’t need to return anything—when the package arrives, please keep it as a gift from us for the inconvenience and frustration this has caused.
I know this doesn’t undo the experience you’ve had, but I hope it at least shows that we do want to make things right when we fall short. I’m genuinely sorry that we didn’t provide you with the level of service you expected and deserved.
Thank you for taking the time to share your feedback, Daniel. I truly wish we had given you a reason to leave a very different review.
The PuurSmile Team
I had a very good experience with their…
I had a very good experience with their customers service which I find to be rare these days especially when it comes to cancelling service. I wrote in to do just that. I accidentally signed for services I didn't want. When I attempted to cancel they said not a problem, then without being pushy, they offered are there any products you could use on a weekly, monthly or by monthly rate. I actuydid still want the floss drops monthly. They made the change and everyone left happy. Wish more interactions in life went so smoothly!
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Bradford,
Thank you for sharing this! This honestly made us smile. 😊 We know cancelling or changing a subscription can sometimes be a frustrating experience, so we’re really happy we could make it simple and, most importantly, find an option that worked for you.
We’re glad you decided to keep the Floss Drops on a monthly basis, and we really appreciate your trust in PuurSmile.
Thank you again for choosing PuurSmile and for taking the time to share your experience!
The PuurSmile Team
They added more items and overcharged
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Quan,
I’m really sorry for the confusion with your order. We’d definitely like to look into this and make sure you’re only charged for the items you actually wanted.
We’ve sent you an email regarding your order. Please reply directly to that email when you have a moment, so we can confirm which items were unwanted and arrange the appropriate refund for you.
We apologize for the inconvenience and hope we can get this sorted out for you quickly.
The PuurSmile Team
Customer Service is responsive in a…
Customer Service is responsive in a timely manner and understanding my questions. The portability, USB capability and good size reservoir are big plusses!
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi JP,
Thank you for taking the time to share your experience! We’re really glad to hear that our customer service team was able to answer your questions and provide the support you needed.
And we’re happy you’re enjoying the portability, USB charging, and reservoir size. Those are some of the features that make the PuurSmile easy to use both at home and on the go.
We really appreciate your feedback and your support. Thank you for choosing PuurSmile! 😊
The PuurSmile Team
Good customer service and great…
Good customer service and great response time helpful with solutions
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Jfree,
Thank you so much for your kind words! We’re really happy to hear that you had such a positive experience with our customer service and that our team was able to respond quickly and provide helpful solutions.
We truly appreciate you taking the time to share your experience with us. It means a lot to the whole PuurSmile team! 😊
PuurSmile Support Team
I was able to cancel an unintended…
I was able to cancel an unintended subscription without push back. And I like the water pic device I purchased for travel
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Puursmile
Hi Clifford,
Thanks so much for taking the time to leave a review! We’re glad we could make the subscription cancellation easy and hassle-free for you.
And even better to hear that you’re enjoying your Water Flosser for travel! 😊 We really appreciate you choosing PuurSmile and hope it continues to make your routine a little easier wherever you go.
The PuurSmile Team
So funktioniert Trustpilot
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.