Pure Luxuries London Bewertungen 275

TrustScore 3 von 5

3,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Definitely bag it’s cheap thin leather nothing luxurious about , paid 60£ on sale from 100£ for latte hand bag and I can guarantee you the bag it’s not worth more then 25-30 you can get better in tka... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Washbag ordered on afternoon of 23 January, delivered on morning of 25 January, FOC. Product quality is superb, beautiful soft brown leather. Design has been well thought out & is both practic... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I HAVE NEVER EXPERIENCED SUCH APPAULING TREATMENT FROM ONLINE ORDERING BEFORE!! FULL OF PROMISES OF NEXT DAY DELIVERY. I MADE ORDER FOR 2 BAGS ON FRIDAY THE 4TH....TODAY MONDAY THE 7TH STILL NO DELIV... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Looks like a Fraud Ordered 2 shawls, and within few hours realized getting a better deal at debenhams, and contacted for order cancellation. No response to email, no response to automated... Mehr ansehen

Unternehmensdetails

  1. Lederwarengeschäft
  2. Taschen- und Gepäckfachgeschäft
  3. Geschäft für Modeaccessoires
  4. Geschenkeladen

Vom Unternehmen geschrieben

Established in 2011, Pure Luxuries has bloomed into a leading online retailer of luxury leather goods and fine jewellery. With a host of fabulous brands, our in-house designers create original ranges of high quality, stylish products at affordable prices.


Kontaktinformationen

3,0

Akzeptabel

TrustScore 3 von 5

275 Bewertungen

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Keine Aufzeichnungen über Bewertungseinladungen

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Hat 20 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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Bewertet mit 5 von 5 Sternen

Pure luxuries delivered next day as promised and with free delivery.

I bought The Bridge mens tri-fold wallet as a replacement for my Bridge wallet which is is just about falling apart after many many years of everyday use, been looking for similar or preferably like for like replacement, searched on many Bridge website suppliers and the official Bridge website product brochure for some time now but none had the features I liked on my old one, so was surprised to find an exact like for like model on the Pureluxuries web site. Ordered item mid afternoon and it arrived in the post following morning and considering free delivery is excellant service by any standards. My only gripe is with the wallet in as much it does not have the feel of quality as my old wallet and other items we have bought from The Bridge over the years, what stood out is the trademark tartan lining has been is replaced with a different and in my opinion inferior plain black liner also does not seem to quality or feel to the leather also missing is the - Palletterie D Fente Made in Italy - embossed stamp inside the wallet. Which makes me wonder if this is of the same traditional quality of older items and is now being made up in another low cost country (china?) Im not returning this item as it fits my use but I would like to know if this product has the same pedigree and will last as long as my previous wallet.

5. März 2014
Bewertung ohne vorherige Einladung
Pure Luxuries London-Logo

Antwort von Pure Luxuries London

Good afternoon Andrew,

Thank you for your feedback and review, I'm sorry to hear that. We do source all our wallets directly from The Bridge, and haven't had any issues with the quality since we've stocked them. The manufacture is still carried out in various locations across Italy, as well as at their new premises in Eastern Europe to maintain the high standards of quality the brand name is associated with.

You can read about The Bridge's current production on their website here: http://en.thebridge.it/production and if there is anything else I can do to help please ask.

Warm regards,

Pure Luxuries customer care team

Bewertet mit 1 von 5 Sternen

very poor product description and customer service

I am super disappointed, the colour does not match at all that one of the picture, its photoshopped,its not yellow at all but greenish.
0 professionalism, cannot return it back. I would never shop here again.

5. März 2014
Bewertung ohne vorherige Einladung
Pure Luxuries London-Logo

Antwort von Pure Luxuries London

Good afternoon,

Thank you for your review and feedback, I'm very sorry to hear that you were disappointed with the product and our service. We do make every effort to ensure our pictures are as accurate as possible, though due to individual monitor settings these can vary slightly from computer to computer.

We do include our free pre-paid returns label in with every order, so if the bag isn't to your liking it can be returned during the stated returns period for a refund or exchange as you prefer at no cost to yourself.

I hope this helps, and if there is anything else I can do please ask.

Warm regards,

Pure Luxuries customer care team

Bewertet mit 5 von 5 Sternen

Beautifully made, stunning colour, fantastic quality.

I have several things from this company and the quality is exceptional. The packaging is beautiful without being excessive and I keep all the boxes afterwards to store jewellery and small items. I would have no hesitItation in recommending Tumble and Hide products or this company. I returned one item as it didn't suit my needs and it was refunded very quickly indeed. I have bought leather goods from all over the world, and I would hesitate now in using someone else. If they sell it here, then buy it, you will be delighted with the service, and quality. You pay for what you get in everything, and their stuff is worth every penny.

28. Februar 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great wallet. Great customer service.

What a great company. They do not normally deliver to the U.S.A., but they were more than willing to help me out. They not only delivered a beautiful wallet but also offered me the most amazingly responsive customer service I have experienced. They tracked my package for me and answered every question I had. Thanks! Steve from New Jersey, USA

27. Februar 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Superb Quality

I ordered this wallet online, and was slightly worried what the quality would be, but it is superb and you would never believe how quickly it arrived. I say use them with confidence

24. Februar 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

More than impressed

The website has a great selection of goods. I was looking for a small travel bag which would hold magazines, passport, papers etc for my husband. I found one instantly on Pure Luxuries, having trawled the Internet looking through other sites. Ordering was simple and the bag was delivered to me in Ireland promptly. The bag itself was better than I imagined it would be. All in all, I was very happy with the service and would hope to use them again.

24. Februar 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Professional, fast service highly recommended

I found it a pleasure to shop with this company online. The communications were excellent: from picking up information I had added to letting me know how my order was progressing. I ordered a personlised wallet late night on a Thursday and it was delivered the Saturday morning (I didn't pay extra for this).
My husband loves the wallet and I am very pleased with the quality and thought the price was very reasonable. I would use pureluxuries.com again without hesitation.

20. Februar 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent on all counts - price service and delivery

Having trawled through the many pages selling this item, this was by far the cheapest. I ordered one night, messed up the address, contacted them the next day (they replied within minutes), corrected it, and it was with me less than 24 hours later.
Very happy!

19. Februar 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great Company

I came across their website by accident and I loved their products .I am mad about bags so I bought a gorgeous one that was in the sale .It was so easy to check out and my bag arrived beautifully wrapped and I was delighted with it and the company .I will definitely be browsing on their site again and would recommend to you

19. Februar 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Perfect online retail experience

The best online shopping experience i have ever had, here's why...

> Product was cheaper then maker's website
> Free delivery - ordered mid afternoon the day before and was delivered at 9am next day FREE
> Easy and simple from start to finish

Would highly recommend and will deinitely be my first choice for future luxury purchases.

12. Februar 2014
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

good customer service, prompt delivery, arrived safely, no complaints

Free delivery would have been nice! ;-)

11. Februar 2014
Bewertung ohne vorherige Einladung
Pure Luxuries London-Logo

Antwort von Pure Luxuries London

Hi Sarah,

Thank you for your feedback and review. I'm very glad to hear that you're pleased with the product and our service!

We do offer free delivery on all orders, which will be sent by Royal Mail first class at no cost to yourself. We do have our optional tracked next day delivery service, which does cost £2.95 but is also free of charge on all orders over £75. You can read all about our free delivery services here: www.pureluxuries.com/help/delivery/

I hope this helps, and if there is anything else I can do please do ask.

Warm regards,

Pure Luxuries customer care team

Bewertet mit 5 von 5 Sternen

Beautiful bag and excellent service from Pure Luxuries.

The bag is absolutely gorgeous. It arrived very quickly and it was easy to order and very simple to use the website. It was also well packaged. I received emails from Pure Luxuries to acknowledge my order and to tell me it was on its way and when it would arrive. Highly recommend Pure Luxuries, they were very good to deal with. The bag is a bargain as it was in a sale and only £70. Lovely soft leather, beautifully made and great to use as lots of pockets and strap is good length so you can get your purse out with the bag over your shoulder. It is difficult to find anyone in the shops, or online, who sell quality leather bags like this. It was a pleasure ordering through Pure Luxuries and I highly recommend them.

10. Februar 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

First rate service - I am absolutely delighted thank you

I was absolutely delighted with the service I received. The bag was delivered within two days - I received an e-mail to let me know that the bag had been dispatched and the delivery company sent me a text with a time of delivery and even the name of the delivery man! Quality bag and quality service - 5 star rating and thank you so much!!

6. Februar 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

prompt service

Loved the item I bought - arrived efficiently and was packaged well. I would definitely use your company again

6. Februar 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brilliant product. Great Value. Excellent timely delivery

Ordered this lovely laptop bag, on a Sunday for my son's birthday, Wednesday.
Order received and despatched in record time, arrived by 9.30 Tuesday and free delivery.
Bag did not disappoint. Lovely soft leather, both roomy and smart and a fraction of price of items in the shops. Would recommend very highly and use site again.

6. Februar 2014
Bewertung ohne vorherige Einladung

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