Pure Luxuries London Bewertungen 275

TrustScore 3 von 5

3,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Definitely bag it’s cheap thin leather nothing luxurious about , paid 60£ on sale from 100£ for latte hand bag and I can guarantee you the bag it’s not worth more then 25-30 you can get better in tka... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Washbag ordered on afternoon of 23 January, delivered on morning of 25 January, FOC. Product quality is superb, beautiful soft brown leather. Design has been well thought out & is both practic... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I HAVE NEVER EXPERIENCED SUCH APPAULING TREATMENT FROM ONLINE ORDERING BEFORE!! FULL OF PROMISES OF NEXT DAY DELIVERY. I MADE ORDER FOR 2 BAGS ON FRIDAY THE 4TH....TODAY MONDAY THE 7TH STILL NO DELIV... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Looks like a Fraud Ordered 2 shawls, and within few hours realized getting a better deal at debenhams, and contacted for order cancellation. No response to email, no response to automated... Mehr ansehen

Unternehmensdetails

  1. Lederwarengeschäft
  2. Taschen- und Gepäckfachgeschäft
  3. Geschäft für Modeaccessoires
  4. Geschenkeladen

Vom Unternehmen geschrieben

Established in 2011, Pure Luxuries has bloomed into a leading online retailer of luxury leather goods and fine jewellery. With a host of fabulous brands, our in-house designers create original ranges of high quality, stylish products at affordable prices.


Kontaktinformationen

3,0

Akzeptabel

TrustScore 3 von 5

275 Bewertungen

5 Sterne
4 Sterne
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1 Stern

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Hat 20 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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Bewertet mit 2 von 5 Sternen

Good quality leather but very poor quality stitching

I invested in a Conkca leather cross body bag expecting it to last me for many years. After 2 months of light use, the inside fabric lining had come un-stitched and I had to repair it using fabric tape. 7 months on and the stitching on an external leather pocket has come un-done. I don't have the skill or tools to be able to re-stitch thick leather so I now can't use that pocket at all as things just fall straight out. I thought that spending over £100 on a small cross body leather bag would mean I got quality and an investment piece I'd be able to use for many years. How wrong I was. To add to the confusion Conkca don't seem to exist as a brand any more and all social media posts route you to Pure Luxuries. Very disappointed with my purchase and won't buy anything from them again as the quality just isn't there. I think the fact they only offer a 6 month warranty tells you that their products that look and are priced like investment pieces are only fit for a few months of use.

30. September 2019
Bewertung ohne vorherige Einladung
Pure Luxuries London-Logo

Antwort von Pure Luxuries London

Hello,

Thank you for your review. I am very sorry for the disappointment caused and I completely understand your annoyance. We do not normally experience lining issues such as this. If you want to contact us at info@pureluxuries.com then we will be more than happy to help resolve this issue.

With regards to your worry about the Conkca brand not existing, this brand has always been a part of the Pure Luxuries family of brands and still exists however as a way to provide the best customer service we can - we have put them under the same umbrella.

Warm regards,
Pure Luxuries Customer Care Team

Bewertet mit 5 von 5 Sternen

Lovely quality and brilliant customer service.

The quality of the mens holdall bag received was fantastic and looks very well made. I bought this as a gift for somebody and I know they will love it!

Fantastic customer service! I also purchased a wash bag but there was a problem with the embossing however customer services sent a replacement very fast and were very apologetic. Will definately shop there again.

27. September 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent customer service

I had a problem with my recent purchase from pure luxuries, stitching came away on handle, I couldn’t remember when I purchased the bag but customer services had all my details and sent me a return label and postage label with no quibbles. They didn’t have the same colour bag so offered me alternatives or full refund. My returned bag was received in just a couple of days, it was super quick and efficient!
The whole process was stress free and very quick.
This is the second bag I have bought from this company, excellent value in terms of quality, would recommend

5. Juli 2019
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Misleading Product Images

The bag I received looked different on the inside versus the bag I paid for on the website.

2. Juli 2019
Bewertung ohne vorherige Einladung
Pure Luxuries London-Logo

Antwort von Pure Luxuries London

Hello,

Thank you for your review. I am very sorry that you are unhappy with the difference in lining from the website. This is something which has affected our ranges as we have received newer stock of them which had a different lining. As a result we included a note on the lining images on the website to warn our customers that "lining may vary" however this must have been missed on that particular product.

Please contact us at info@pureluxuries.com so that we can help you further with this query.

Warm Regards,

Pure Luxuries Customer Service

Bewertet mit 5 von 5 Sternen

Pure Luxury is what u get

Used Pure Luxury fir a few years now, handbags, purse, all top quality goods, just what it says Pure Luxury. Prompt attention to orders are a real good point as far as I am concerns and this is a service u receive from this company. Very considerate when u call them on the phone most understanding too. Good company to work with. So many people have commented on my goods, so speaks for its self

24. Juni 2019
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

me no like it

I didn't like it

2. Juni 2019
Bewertung ohne vorherige Einladung
Pure Luxuries London-Logo

Antwort von Pure Luxuries London

Hello and thank you for your review. I am sorry you did not like your chosen item. Please be aware we have a free returns system when items do not fit your preference. We would ask you to email us at info@pureluxuries.com to arrange the return :)

Bewertet mit 5 von 5 Sternen

Very happy with Pure Luxuries

This was my first order with Pure Luxuries and I couldn't be more pleased. The Customer Service team were excellent and helped me to get an item embossed. Delivery was super quick, and the gift was beautifully wrapped too. The recipient was delighted with it so I'm very glad I tried PL. Will definitely recommend them to anyone looking for this type of purchase.

29. Mai 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Gorgeous leather bag.

The bag I bought is exactly as shown on the web page. The quality and general look of the bag is even better than I’d hoped. Love it and would recommend with no hesitation.

29. April 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A big Thank You

My order was delivered about 10 minutes ago.

I am amazed and delighted with the swift delivery. I am also very impressed by the quality of the bag.

I was recently conned by an internet ad, I ordered a bag on 14 March, I was charged £99.95, an excess charge of £85, for a bag advertised at £14.95, which has yet to arrive, land no sign of the refund either.So I was a little wary of internet shopping again, but purchasing from you was backed by PayPal, so I knew pricing wouldn't be an issue.

I am so delightfully surprised by the quality and service, you have restored my faith in humankind.

Kind regards,
Catherine Maguire.

17. April 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Quick delivery & returns process

Quick delivery, and quick a returns process. Unfortunately the item I ordered was smaller than I had wanted, and within a few days of returning I had my refund. Throughout order and returns process I was kept up to date with the status of my order. I would order from pure luxuries again.

9. April 2019
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Super fast delivery and excellent…

Super fast delivery and excellent quality of bag. I might return it back because it's not the right colour for me, but definitely no problem with the bag or company. Only slight dirt on the bag but wipes easily. Experience of purchase is very smooth.

9. April 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

'Mere' Dark Brown Handcrafted Hanging…

Washbag ordered on afternoon of 23 January, delivered on morning of 25 January, FOC.

Product quality is superb, beautiful soft brown leather. Design has been well thought out & is both practical & attractive; item was well packaged

Five Star Service from Pure Luxuries. Cannot recommend highly enough & will certainly be purchasing again from them. Thanks all round for an excellent service.

24. Januar 2019
Bewertung ohne vorherige Einladung

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