PTCL Bewertungen 

I had an incredibly frustrating and exhausting experience with PTCL's retention team during my attempt to close my internet service.

First, they asked me to submit an online application — which I did. Then, they told me to call them, but when I called, they told me to submit the modem. After submitting the modem, they asked me to call again for service closure. This time, they said I needed to clear a bill of RS13,800 at their office. I went to the office and paid the amount, but when I called again, they suddenly claimed I owed Rs5,800 more due to a "delay."

The truth is, the delay wasn’t on my end — the retention team wasn’t even answering calls during their duty hours. I have proof of all these interactions.

It feels like they intentionally misguide customers to create unnecessary delays and pile up extra charges. This is dishonest, unfair, and unacceptable. I urge anyone dealing with this company to be extremely cautious — and I hope they take strict action against such unethical practices.

#CustomerMistreatment #PoorService #UnethicalPractice

PTCL’s internet is slow, unreliable, and overpriced. But canceling it? Even worse.

You have to call customer service, get a random bill amount, take your router to their service center, and beg them to disconnect—otherwise, they keep charging you!

Save yourself the headache and choose a better ISP. 🚨

Extremely pathetic service my internet is out of service from 9 Feb 2025 to till now
I make daily call on helpline WhatsApp emails also visit exchange but nothing

They are not honest at all. Hidden charges for smart tv. Worst customer service staff

My worst experience with PTCL.i have paying them charges without using there internet there workers are very rude with customers its been 2 months ptcl internet is not working and there workers are refusing to help we complained several times at there helpline but no response we have visited there office they said we will fix your problem but still no action have been taken they are providing sh*t customer service

I have been using PTCL for the past two years, and my experience has been nothing short of frustrating. The internet speed is consistently slow, and "limited connection" errors occur frequently, making even basic browsing a challenge.

One of the most concerning issues I faced was overbilling. Despite my package charges being reduced, my bill remained high for several months. It was only after 5-6 months that I discovered the discrepancy. PTCL does not proactively adjust package rates for customers, and when I contacted them to correct it, I was forced to manually request the update—perhaps because making fair adjustments is an inconvenience for them.

Recently, PTCL services became completely unavailable for unknown reasons. Despite repeated complaints, a technician visited after a full week, only to fail to resolve the issue. I was advised to replace my device, which I did, but the problem persisted. The service was finally restored after two weeks, causing significant disruption.

When I requested bill adjustments for the 20 days of service outage, I was sent in circles—calling 1218 repeatedly and visiting the franchise multiple times. Each time, I was asked to "call back later" or "visit another day." In the end, PTCL refused to adjust my bill and charged me the full amount, along with taxes, for a service I did not receive.

PTCL has completely failed to provide reliable internet, fair billing, and responsive customer support. If the company is unable to deliver basic connectivity, it should stop misleading the people of Pakistan. The level of service is third-class, and using PTCL feels like living in the stone age. This is not a service—it’s a blatant exploitation of customers. PTCL must either drastically improve its services or shut down its operations instead of deceiving users with false promises.

A deeply disappointed customer.

PTCL Kamoke (Gujranwala) is the worst internet provider I have ever used. The connection is extremely slow, keeps disconnecting, and is totally unreliable. It’s impossible to work, stream, or even browse properly.

What makes it even worse is their terrible customer service. I have been complaining every single day, but no one bothers to come and fix my issue. They keep making excuses and never take action. It’s clear they don’t care about their customers at all.

If you’re thinking about getting PTCL in Kamoke, DON’T! It’s just a waste of money and time. Look for a better option because PTCL is not worth the frustration.

PTCL Is the worst internet in the world. The funny thing is that they are still using copper cables for the internet connections. I have 10mpbs connection and trust me is so bad that i cant even watch video at 720p without any buffering. i am receving 7mbps out of 10mpbs. Truly the worst internet i have ever used They are offering fiber connections but only to the well developed areas in Pakistan. In my city where i live my place still haven't got PTCL flash fiber i don't to waste any more of my time ranting about how shit there internet is and I will be going to the Storm Fiber soon.

I am highly disappointed with the recent experience I’ve had with PTCL. Despite not using the internet for the last five months and depositing the device at their office, I have received an unjustified bill. My original monthly bill was only around 3,000 PKR, but the new bill amounts to 11,000 PKR, which is completely incorrect.

Nothing has improved from the last time I have reviewed them they only gotten worse

From abhorrent price increases to service outages and degradation coupled with support being non technical and providing nothing but false promises

All in All worst experience ever and I will not recommend anyone to use their service

this should be rewarded for the shittiest slowest network in all of pakistan if not the whole world.

The worst Internet ever it's quicker to send a snail ..customer services are uneducated and illiterate they just pass emails amongst themselves issues are never resolved and they lead you a merry dance when you want to disconnect...for a national provider it's horrendously crap ....waste of money time and it's really annoying ..this is why pakistan is a 3rd world country this is just a way of conning people .all the employees should be fired and sent home and this shambles of a company should be shut down ..khilaas!

Worst internet. Even flash fiber is also worst. I watched 5 minute video on youtube in 40 minutes.
Don't avail ptcl services

there online platform are sooo worse like we need to load there pages 500 plus time but after that it doest load there are worse then i thought im working on it from yesterday still im stuck

Azfar Manzoor is new chairman of ptcl to bring down the entire PTCL. Mera 10MB ka connection ha aur speed aaarahe 110KB ki. WTH

They have very bad internet not matter which package you have it have always problems. Extremely Shameful behaviour of PTCL Team.

Extremely Disappointed with PTCL Internet

Rating: 1/5

I've been using PTCL internet for quite some time now, and I must say, it's been a frustrating experience. The connection is slow, unstable, and frequently drops.

The speeds are nowhere near what they advertise. I'm paying for a 10 Mbps package, but the actual speed is usually around 2-3 Mbps. The upload speed is horrible 18kbps to 28kbps.

The customer service is also unhelpful and unresponsive. I've tried contacting them multiple times, but they never seem to resolve the issue.

Overall, I'm extremely disappointed with PTCL's internet service. I would not recommend it to anyone.

Pros: None

Cons:

- Slow speeds
- Unstable connection
- Poor customer service
- Frequent disconnections

Recommendation: Avoid PTCL internet if you value your sanity and productivity!

I am really unhappy with the services that PTCL has offered. Constant problems have hampered the company's performance; weekly phone service interruptions are common. Furthermore, while being quite costly, the internet connections are pitifully poor, averaging 0.002 Mbps.

Concerns are not promptly and professionally addressed by the customer service personnel and ground crew, who exhibit a lazy attitude. The fact that our area supervisor requested a payment to fix the problem was especially egregious. He cut off our line from the main exchange when I refused. When we brought up the problem again the next day, he blatantly refused to accept responsibility and told us to phone the hotline.

Frequent telephone service disruptions, Slow and expensive internet speeds, Unprofessional staff behavior, Bribery demands, Inefficient customer support.

In conclusion, the staff, services, and general strategy of PTCL are antiquated and ineffective. There has been a great deal of inconvenience due to the company's incapacity to deliver dependable connectivity and immediately address problems.

If you are an International company looking for internet, Then stay away from PTCL. They will say a lot about their services and you will feel like you are going to get internet connection from NASA or something. But later they won't even respond to your queries seriously. The downtime is very high for their internet, and slow speed.

Very bad Support system.