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Very good prices and quick delivery
Great service only problem was the delivery courier
As the trims all came bent and the protector tube
Luckily I only needed shorter pieces

Nasty bunch of middle men/boys running this company.
They don't know how to do business and put their feelings in their customers complaints.
I'm so glad it's not just me. They really are a dodgy company. Watch this space.

first their courier left me waiting all day as they kept changing time then didn't bother arriving. They arrived when I was out without warning the next day. Left it with a neighbour.

The product arrived was wrong as the customer services recommended the wrong product

I had to pay the tiler to go shopping to buy the right product

now they expect me to be in ALL day for them to collect the wrong item but I am moving

No more ply arrived as stated
Responsive staff when checked the delivery date and friendly delivery man
All good

Ordered 2 tiny springs the weight and size of a grape, cheapest postage option is £7 which is more than the spring cost.

Prompt, well packaged.. good product!

Easy online ordering and quick palletised delivery all as per website. 100% happy.

Horrible Company.
I bought 7 tile trims that all came with scratches and marks. They sent a replacement and again the same issue. No QC and inspection system. returned and asked for a refund after all the hassles. But they deducted £15.59 for shipping! Scammers.

Update: They refunded the deduction.

I ordered some tile adhehsive, water-proofing stuff and a trowel. Ordering was easy; prices were very competitive; delivery was fast with tracking provided. The items were packed extremely well in strong boxes with plenty of bubble wrap. I rate this a big 5 star company.

Products were delivered when they were due.

Dealt with a friendly & helpful sales advisor, low prices when compared to high street tile stores, good delivery service. Top marks!

Very happy with the product, which was delivered on time ,product as described

Order No. #554597
Ordered on 18-05-23 and paid extra £25 (+VAT!) for next day delivery (Fri 19th). On 22-05-23 I received a text from Pall-Ex saying the order is "...now loaded and ready for delivery.."! I 'phoned ProTiler ... they promised a call-back with update. It didn't happen...I sent email asking for firm delivery day/time and for refund of the next-day delivery charge...I followed this later on with ANOTHER 'phone call. During this call I was informed I'd receive goods that day (22nd) and they reluctantly agreed to refund the next-day charge. Low and behold - nothing received (it's now 12-06-23), so I have been in touch with Barclaycard and the credit card company are refunding the next-day charge...and then taking it up with ProTiler.
The goods are fine. Service as poor.

Ordered last min the day before needed. Great serviced, delivered as planned. Would highly recommend

I ordered 33 12mm Hardie backer boards on line as the price was very keen. Due to a pallet delivery I needed to pay £45 for this service but the over-all price was still cheaper than local stores. Did you know Jewsons are asking £37 a board, Pro Tiler offer them for a tad over £13! Though out the order process I was kept informed of the delivery and overall I'm very happy with the ordering process and Pro tiler.

Very quick and prompt service. Would definitely use again.