Everything from start to finish as smooth as any process could possibly be. Good communication and updates throughout the repair. Contacts with personnel pleasant and efficient. Could not wish for bet... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Pronto are an absolute bunch of cowboys. There repairs are substandard and when you complain about the standard of service, they denied any wrong doing! Their communication skills are just as bad as t... Mehr ansehen
My insurance company told me almost 6 weeks ago that Pronto will be dealing with my repair & will contact me. Same day I received a mobile message asking for photos, which I sent to Pronto & got confi... Mehr ansehen
Utter tosspots. Unfortunately my insurance want to use them but I'm refusing after reading so many diabolical reviews. They want so much info for a small dent on one door it's ridiculous. Vin n... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Pronto Accident Repair Centres, Delivering Accident Repair Solutions across East Anglia and the East Midlands. With strategically placed Pronto Prestige Accident Repair Centres which have achieved manufacturer approved accident centre accreditation from BMW, Mini, VW, Audi, Seat, and Skoda Pronto consistently deliver accident repair solutions for most major insurance companies , we are also the repairer of choice for several BMW dealers. Pronto Express Accident Repair Centres are focused on delivering cost effective solutions for all cosmetic and minor accident repairs, general refurbishment and all aspects of paintwork. Pronto Accident Repair Centre currently have eight sites across the UK, Peterborough, Norwich, Nottingham, Kings Lynn, Grantham and Spalding.
Kontaktinformationen
The Monarch Building, PE1 5FQ, Peterborough, Vereinigtes Königreich
- 01733 516120
- prontocare.co.uk
2,7
Mangelhaft
238 Bewertungen
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Weak quality control
Pronto were the approved repair centre chosen by my insurer for accident repairs. I'm not sure why as the service was not up to standard. For a relatively minor front wing repair and restoration it took Pronto 3 weeks initially. On collection the workmanship was unacceptable so I refused to sign off the repair. It took another 10 days and the intervention of my insurers to get the remedial work done. On second collection, I noticed that the paint had not been finished properly with raised spots and small bubbles still visible. This time the paintwork was flatted and polished on the spot as I waited. It would appear that quality control is not a strong point for Pronto. Most annoying was that the quality control checklist had been ticked off completely (including paintwork quality), ready for me to sign. The properly finished work was more than acceptable. Just a shame that Pronto can't get it right first time and in good time.
10. September 2022
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Drastically gone down hill
King's lynn branch appalling
Used Pronto before and the service was excellent, now its appalling!!!
Dispite not being one of the approved repair shops by Kitsune insurance they agreed for Pronto to do the work on my car. My previous posative experience took me back to them, BIG MISTAKE.
March an estimate was done on my car, and although my insurers agreed to use pronto I could never get hold of them for updates.
Everything it seems what they said didn't add up with the insurers.
One staff member said he'd been copied into an email and my car was to be booked in for repair, the other said they'd heard nothing, lie upon lie it seems.
Kitsune then informs me Prontos
estimate was way to high leaving me to pay a £1000 towards cost.
My insurers have now cancelled the repair job with Pronto and it's going to another repair shop.
Wasted six months trying to get my car repaired!!!
2. September 2022
Bewertung ohne vorherige Einladung
Is this the only way pronto communicate …
Hopefully going on here I might be able to receive and answer as after a week and sending an email to the head office in Peterborough they don't reply and seemingly only reply on here, so had a small accident in my car as its on the motorbility scheme pronto is the preferred repairer, great its local and just round the corner, the accident was in December 2021, took photos as requested and sent them the pronto, car was booked in for Jan 2022 only for this to be cancelled, rearranged the car again cancelled the car has been cancelled 6 times, it got to July 2022 phone goes pronto say they have the part so at this point I'm not sure if there book of BS excuses had run out or the charity bike ride to collect the part finished, booked in for 10th Aug 2022 car goes in and it's been fixed within a day which was a shock lads drove it back, then after they had gone opened the car to find dirty footprints all over the chairs and floor, not sure if they had a disco in the car or maybe it was the weekly workout club, anyway took photos sent them in email to have no answer, not sure how the footprints where in car when fixing a bumper, now I'm waiting for the excuse that the part had to come from France, try going to Swindons Peugeot distribution centre, please if you answer give me the crap you where waiting for the part to arrive from France. I really wouldn't recommend this company to anyone, the lack of communication is beyond bad.
19. August 2022
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Excellent and friendly service
Have just received my car back from Pronto and very happy with the service. The damage to the side of the car was quite bad but it’s like it never happened! An excellent job. Service was friendly and really helpful and managed to get my car back to me a little earlier than expected which was great. I spoke with Jay on collection who was really helpful and friendly. Would definitely use again.
19. August 2022
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Antwort von Pronto Accident Repair Centre
Good Afternoon Helen,
Thank you for taking the time to leave us a review in regards to your experience with us at Pronto Prestige Accident Repair Centre, Norwich.
We are very pleased to hear that you were happy with all aspects of the service you received from communication to the actual repair. We will be sure to pass on your lovely words to the team as I am sure they will be pleased to hear that their efforts and hard work was appreciated.
We hope if you ever require our services in the future we will be your first port of call.
Many thanks, The Pronto Management Team.
Kings Lynn Branch - Shocking Service
Kings Lynn Branch, On the 19th of July they were advised of a claim. My car was going to them for repair. Photos were uploaded as requested, I had a quick conversation with them and they informed me that the process of sending the photos back to the insurance company, plus response from them could be two weeks, really!!!! since then I have heard nothing, I have called, no one picks up, emailed, no response. In the end I have decided to get the job done myself as I cant be bothered for these unprofessional cowboys to respond. It dosent take much to update a customer on what is going on, Think I might change my insurance company just so that I dont have to use this company again.
9. August 2022
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Poor communication
I visited the Bourne branch on Monday morning for a quote to repair minor accident damage . The guy told me he would email me a quote that afternoon , this didn’t happen. I phoned on the Wednesday but no answer so I emailed for a response .
Left it until 3pm and called again no reply but did get a call
Back . The guy who called apologised and said there was no response as a trainee had dealt with me Monday and that it was his fault
I explained that I had called 4 times and got no response plus I had no response to my email . He explained that he didn’t want to get into an argument and as a business they were not taking on retail work just insurance . I said I should have been made aware of this from the start or by telephone or email again he blamed the trainee . Surely someone should be overseeing the trainee . On reflection I wouldn’t want my car repaired by them with customer service this bad . A business is built on good customer service , something this business hasn’t got .
27. Juli 2022
Bewertung ohne vorherige Einladung
Great communication from the team at…
Great communication from the team at ARC Peterborough, did a great job on the repair too! Collected and dropped off my car from home
Would recommend!
25. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Morning Alex,
We are very thankful for you taking the time to leave us this 5* review in regards to your experience with us here at Pronto Accident Repair Centre, Peterborough.
Delighted to hear that the team provided you with great communication throughout your vehicles repair and were able to keep you updated with any progress.
We will be sure to pass on your kind words to the team, sure they will be pleased to hear their communication and customer service was appreciated.
We hope if you ever require our services in the future, we will be your first port of call.
Many thanks, The Pronto Management Team
Absolutely disgusted that the…Nottingham centre has had my car for six months
Absolutely disgusted that the Nottingham centre has had my car for six months and still not repaired. They have left a disabled man without his vehicle and do not care. When we try and ring they are dismissive and continuously say they will ring back and never do, when this week I went to the workshop they have now said when they have taken the bumper off they did not realise there was more damage and they are now waiting for further parts, another six months I would think. I have had to renew my insurance and tax for a vehicle that I have not had for six months , the car now has no MOT either!! The car has not been ran and so the battery will also be damaged and probably need replacing their response - we will charge it for you!! Bad service from people that do not care and have no idea about customer service. I rely on my car to get about on a daily basis.
22. Juli 2022
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My car was damaged in December 2021
My car was damaged in December 2021, it is now July 2022 and I am STILL waiting for my car to be repaired! 6 months is a joke, not impressed at all and am sick of waiting. They never ring back with follow ups or bookings.
20. Juli 2022
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Antwort von Pronto Accident Repair Centre
Good Morning Mr Foster.
Thank you for taking the time to review your service so far at Pronto Accident Repair Centre, Boston. We are very sorry to hear that you are not satisfied with the service you have received.
As I understand from speaking to the branch manager this morning (2nd August) and taking a look at our communications system, the team have been trying to contact you for a number of months - since February to try and arrange your vehicles repair. Our team finally managed to get hold of you and were made aware that you had been out of the country for a period of time and that you would now like to reopen the job and begin the repair, this was on the 26th July.
Your vehicle is due to begin repairs on Thursday (4th August), and we hope that once your repair is complete and you have your vehicle back, you will revisit this review and there will be more positives to discuss.
If there is anything else you require, please contact 01205 333300 and a member of our team will be happy to help.
Kind Regards, The Pronto Management Team
Recommend great service with great…
Recommend great service with great customer care thanks to jay for all his help through the process of my vehicle accident repair top guy
25. Juni 2022
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Antwort von Pronto Accident Repair Centre
Good Afternoon Justin,
We are very thankful for you taking the time to leave us this 5* review in regards to your experience with us here at Pronto Prestige Accident Repair Centre, Norwich.
Delighted to hear that the team provided you with great service and customer care throughout your vehicles repair and were able to keep you updated with any progress.
We will be sure to pass on your kind words to Jay, sure he will be pleased to hear his customer service was noted and appreciated.
We hope if you ever require our services in the future, we will be your first port of call.
Many thanks, The Pronto Management Team
Top Quality repair to my T5 campervan
Top Quality repair to my T5 campervan. Did a fantastic job of the side of the van where I damaged the side of the van on a post. Very professional attitude and brilliant bodywork and paint job. Would definitely recommend and use again if required.
22. Juni 2022
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Antwort von Pronto Accident Repair Centre
Good Afternoon Chris,
Thank you very much for taking the time to leave us this 5* Trustpilot review based on your experiences with us here at Pronto Accident Repair Centre, Nottingham.
It's fantastic to hear that you were pleased with the repair carried out to your camper van, we will be sure to pass on your pleasant words to the team involved. We are also very happy that the team you dealt with remained professional and gave you a friendly service.
Thank you for choosing us to repair your vehicle. We hope if you ever require our services in the future, we will be your first port of call.
Many thanks, The Pronto Management Team.
Excellent!
My car was repaired here through my insurance after somebody damaged my car. I had extremely helpful, informative and polite help from start to finish. I expected a much longer wait but my car was fixed quickly and when I got it back it looked better than I could have expected. Rob was so helpful, friendly and honest and made me feel at ease. Really, really happy!
16. Juni 2022
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Antwort von Pronto Accident Repair Centre
Good Afternoon Jessie,
We are very thankful for you taking the time to leave us this 5* review in regards to your experience with us here at Pronto Prestige Accident Repair Centre, Norwich.
Delighted to hear that Rob and the team were helpful throughout your vehicles repair and were able to keep you updated with any progress. We are also happy to hear that your vehicle was returned to you sooner than you expected and repaired to a high standard.
Thank you for choosing us to repair your vehicle. We hope if you ever require our services in the future, we will be your first port of call.
Many thanks, The Pronto Management Team
Poor communication
Unfortunately, a generally poor experience. Granted I have yet to get my car back after it's repair and so my rating may change. The issues starting at the beginning with having my car collected. There were communication problems with if I have completed an online form. I finally took my car to Pronto yet still had queries about completing the online form. After finally getting my car picked up the date changed three times. Once causing me to have to cancel a holiday. No communication with me after working on my car. We I expressly asked to have any communication via email. I was called both at home and on my mobile and at home. I just hope they can bring back my car without too many issues.
15. Juni 2022
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Afternoon Mr Newbury,
Thank you for taking the time to review your service at Pronto Prestige Accident Repair Centre, Norwich. We are very sorry to hear that you are not satisfied with the service you received so far whilst your vehicle has been with us on site for repair.
As I understand, at the time of writing this review you hadn't had your vehicle returned to you yet. Your vehicle came into us for repair on 4th June 2022 and was returned back to you yesterday on 16th June 2022. When your vehicle was returned to you yesterday at the requested location there seemed to be a bit of an issue as it was returned in a private car park, however we were only fulfilling your requests.
Unfortunately, due to accident repair industry demands, customer's are experiencing delays in regards to their vehicle repair time. A 2 week turnaround in our current climate is much much better than average as nationwide, drivers involved in an accident are facing delays of up to 3 months to get their vehicles back. We do understand the frustration of just wanting your own car back, but our teams are trying their hardest to ensure everyone's needs are being met, whilst also maintaining the standard of vehicle repair quality that we pride ourselves on.
In regards to the communications, we aim to keep all our customers informed of their vehicles repair and our chosen way of doing this is via a phone call to ensure that the customer has received our message. Doing so via email does not offer that, therefore we do not know whether communications have been received.
Again, we are disappointed to hear of your experience, but you did experience a fast turnaround and received all necessary communications. If there is anything else you require, please contact 01603 980550 and a member of our team will be happy to help.
Kind Regards, The Pronto Management Team
An amendment to my previous review - still really poor.
Having received my car, I have had the opportunity to consider my previous poor review and amend it based on the quality of work completed - as suggested at the time by the Pronto Management Team.
Unfortunately, the lining installed with the new tailgate has become detached and the fixing insert appears to be broken. I assume that this is a Pronto Accident Centre workmanship issue, and not one common to cars assembled in the factory or repaired elsewhere.
It has been about two weeks since I contacted Pronto Accident Centre Norwich, but have heard nothing in response.
Having waited more than 18 weeks previously for the repair to complete I find myself once again waiting for somebody to contact me.
Although I don’t expect that this will happen in the near future (despite the reassuring words that will probably follow this review), I hope that Pronto decide rectify this issue promptly, so I am able to provide a more favourable review.
14. Juni 2022
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Afternoon Mr King.
Thank you for taking the time to review your service again at Pronto Prestige Accident Repair Centre, Norwich. We are very sorry to hear that you are not satisfied with the service you have received overall.
As I understand from speaking to the branch manager earlier on today (17th June) that a member of our team has contacted you in regards to this review and the issues you have raised throughout.
After reading both of your reviews, we are sincerely disheartened with your feedback and are incredibly sorry for this, as it certainly is not something we pride ourselves on if you read other Google and Trustpilot Reviews. We pride ourselves on good workmanship, high quality repairs and excellent customer service and it is clear from reading these reviews that this is something that you have lacked in.
I hope that the lining insert will be repaired in a timely manner and you will be satisfied.
If there is anything else you require, please contact 01603 980550 and a member of our team will be happy to help.
Kind Regards, The Pronto Management Team
First class service from all the staff…
First class service from all the staff . Got my repairs done very quickly as I did not need a courtesy car . I killed Bambi in the wilds of Norfolk , it made a mess of the front of my Kuga . Well done Pronto with a special thanks to Rob.
5. Juni 2022
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Afternoon Mr Wright.
Thank you for taking the time to leave a 5* review for us here at Pronto Prestige Accident Repair Centre, Norwich. Delighted to hear that Rob and his team were helpful throughout your Kuga's repair.
Thank you for choosing us to repair your vehicle and we are happy to hear that you were pleased with the service and the timely manner it was completed in.
We hope if you ever require our services in the future, we will be your first port of call.
Many thanks, The Pronto Management Team
You do not have to take your vehicle to…
You do not have to take your vehicle to ‘Insurance Approved’ bodyshops period.
My advice, is don’t.
You would better off finding an independent, who does the job right the first time, that you don’t have to keep ringing them for an update.
Pronto need to change their name as they are anything but and do not be ‘Dazzled’ by their web site self plaudits, they mean nothing.
TBH it is embarrasing to read
Pronto are aware of the finer details behind the reason for this post but for me, I will never ever use insurance approved bodyshops again(I hope that I don’t have to)
2. Juni 2022
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Morning Mr Jackson,
Thank you for taking the time to review your service at Pronto Accident Repair Centre, Nottingham. We are very sorry to hear that you are not satisfied with the service you received whilst your vehicle was on site for repair.
From what I can understand, your vehicle required parts from Germany with Ford, these had been on back order from January and we finally received them in April, this led to the untimely and lengthy delay to your vehicles repair.
The factor I have addressed above is out of our company's hands and its important to note that it is also a huge frustration on our part as we always want our customers to receive a timely repair to their vehicle.
Once we received the front bumper from Germany, which had already been pre-painted by Ford (colour matching your vehicle), you had pointed out to us that you were unhappy with the colour match between your newly replaced bumper and wings. We then went back to your Insurance company, Ageas, who had to authorise us to complete the colour blend as requested, this took longer than expected due to Insurance company processes.
We are in all honesty quite disheartened and very shocked to see this 1* review, as when Stuart handed over your vehicle there appeared to be no problems at all and you seemed pleased with the completed repair to your vehicle. We were made aware of your frustrations with the timeframes but these had all been explained to yourself as they were out of our control, and we had assumed you had understood this.
Again, we are disappointed to hear of your experience. If there is anything else you require, please contact 0115 671 4444 and a member of our team will be happy to help.
Kind Regards, The Pronto Management Team
Would have been 5 stars but the whole…
Would have been 5 stars but the whole process was quite slow to start with (i.e. getting the work quoted to the insurance company, getting that approved and then getting the car in). Once it was actually on site though, the whole thing moved much quicker. I received a phone call giving me an update when the car was nearing the spraying stage and it was ready to collect a few days later. The work was first class and the car was presented back in a very clean and tidy condition. The courtesy car had only done a few thousand miles and was of a good standard. Very happy with Pronto. ps. Staff were very polite and pleasant too. 😊
28. Mai 2022
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Antwort von Pronto Accident Repair Centre
Good Morning Clive.
Thank you for taking the time to leave a review for us here at Pronto Prestige Accident Repair Centre, Norwich.
We are very sorry to hear that you were not satisfied with the communication you received before your vehicle came into us, and can only apologise for this as this isn't something we pride ourselves on. As I understand, your vehicle came in as an insurance job. We are required to wait for the repairs to be authorised by your Insurance company before we are even able to touch your vehicle and order parts, we do understand the frustration from your point of view as a customer, because the processes all seem so simple, however when you are awaiting response from an Insurance company, we really have no say in when the repairs can begin.
Despite the slow start, we are delighted to hear that once your vehicle came on-site everything moved at a quicker pace, and happy to hear that the team here at Pronto Prestige, Norwich provided you with necessary updates and were polite at all times.
We hope if you ever require our services in the future, we will be your first port of call and we provide you with a smoother start next time.
Many thanks, The Pronto Management Team
Disappointing
Initially, my insurance company said that Pronto would contact me, after waiting two days I called them. I was told there were no courtesy cars & would be called when one became available. Three weeks later I was told one would be available in another three weeks. To assist staff, I offered to deliver my car to site. An hour before I was leaving home on designated date, I had a call saying there was no courtesy car available! Obviously I needed to get back home so I did not deliver my car. No forecast of when one would be available at that time. Six weeks had passed since my first contact with Pronto. I do have a second classic car & said reluctantly would forego the courtesy car if that would help. They would ring back that day. Having heard nothing by late afternoon, my insurance company intervened and the car was picked up next day. Finally after another three weeks, the car was finished, although I had to ring to find out how things were going. The end result is excellent & I am very pleased. During all this period I found the phone was mainly unanswered, just kept ringing. I found that the best time to speak to anyone was first thing in the morning or late afternoon. Suggest a messaging service be added to the phone system. At all times the staff were polite and courteous. The work deserved a 5* rating but with what transpired before, sorry, t has to be 4*.
23. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Afternoon Mr Williams.
Thank you for taking the time to review your service at Pronto Accident Repair Centre, King's Lynn. We are very sorry to hear that you were not satisfied with the entire service you received before your vehicle came into us.
Unfortunately before your vehicle’s repair we will hold our hands up in regards to the lack of communications between us and yourselves, this was due to internal staffing issues. This really isn’t something we pride ourselves on and are disappointed that we have let ourselves down within the communication and service side of things. This has been noted and we have since taken action by bringing in new members of staff, to ensure there is always someone available to assist with phone calls and customer service.
Unfortunately, we as a company and as an industry are still suffering post-pandemic (which is not an expression we use lightly), in particular, parts delays which have significantly slowed down the pace of work coming in and out. This also impacts the courtesy car issue/lack of availability. However, thankfully we are starting to see improvements from external providers and are seeing cycle times improving.
The team here at Pronto Accident Repair Centre, King's Lynn are delighted to hear that overall you were happy with the repairs and service you had once your vehicle came on-site. Our staff do take great care and pride in their work, within the workshop and customer facing.
It certainly is a shame that this wasn't a 5* review on this occasion, however we are very happy that you were able to provide some positive points as well as areas of improvement - as this is something we are always after.
Many thanks, we hope if you ever require our services in the future, we will be a considered repairer. The Pronto Management Team.
Rob and his team were fantastic with…
Rob and his team were fantastic with their communication, had my Tesla booked in for a warranty paint correction and they did a fantastic job and I can see why they’re called Pronto !! Dan in reception said they’d need it a week or so(no problem) but I literally got a call the next day ! All done 🤩 Thanks guys … Grand Job !!
19. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Morning Simon.
Thank you for taking the time to leave a 5* review for us here at Pronto Prestige Accident Repair Centre, Norwich. Delighted to hear that Rob and his team were helpful throughout your Tesla's repair.
Thank you for choosing us to repair your vehicle as an approved Tesla repairer in Norwich and surrounding areas. We hope if you ever require our services in the future, we will be your first port of call.
Many thanks, The Pronto Management Team
Bourne branch Joseph couldn't be any more helpful…
Bourne branch Joseph couldn't have been any more helpful. He arranged a similar size car for me and delivered to my door, finding &pointing out damage I'd not even noticed but was there.
When it was time to swop cars we did a contactless one due to covid and again he was very pleasant and helpful.
Damage repaired, can't see a mark.
18. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Morning Alison,
Thank you for taking the time to leave a 5* review in regards to your experience with us at Pronto Express Accident Repair Centre, Bourne. We are indeed very happy to hear that Joseph was a great help throughout your vehicles repair and was able to provide you with a courtesy car that had similar features to your vehicle. As a newly opened branch its fantastic to hear of your positive experience and that you were satisfied with the repair quality.
Again, if you ever do require our services in the future, please do not hesitate to contact us.
Many thanks, The Pronto Management Team.
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