Everything from start to finish as smooth as any process could possibly be. Good communication and updates throughout the repair. Contacts with personnel pleasant and efficient. Could not wish for bet... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Pronto are an absolute bunch of cowboys. There repairs are substandard and when you complain about the standard of service, they denied any wrong doing! Their communication skills are just as bad as t... Mehr ansehen
My insurance company told me almost 6 weeks ago that Pronto will be dealing with my repair & will contact me. Same day I received a mobile message asking for photos, which I sent to Pronto & got confi... Mehr ansehen
Utter tosspots. Unfortunately my insurance want to use them but I'm refusing after reading so many diabolical reviews. They want so much info for a small dent on one door it's ridiculous. Vin n... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Pronto Accident Repair Centres, Delivering Accident Repair Solutions across East Anglia and the East Midlands. With strategically placed Pronto Prestige Accident Repair Centres which have achieved manufacturer approved accident centre accreditation from BMW, Mini, VW, Audi, Seat, and Skoda Pronto consistently deliver accident repair solutions for most major insurance companies , we are also the repairer of choice for several BMW dealers. Pronto Express Accident Repair Centres are focused on delivering cost effective solutions for all cosmetic and minor accident repairs, general refurbishment and all aspects of paintwork. Pronto Accident Repair Centre currently have eight sites across the UK, Peterborough, Norwich, Nottingham, Kings Lynn, Grantham and Spalding.
Kontaktinformationen
The Monarch Building, PE1 5FQ, Peterborough, Vereinigtes Königreich
- 01733 516120
- prontocare.co.uk
2,7
Mangelhaft
238 Bewertungen
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Really positive experience with Pronto
This was a nominated repair shop through my insurance and was very happy with the communication from day 1. Understandably there are pressures on supplying courtesy cars but Pronto worked hard to get me one to ensure I could work. I had regular updates on the progress of the work and how parts were being ordered which was appreciated. The repair work looks fantastic, spot on color match on the bumper to the rest of the car, and even a full valet service. I felt like the car was really taken care of. Thanks so much to the team for a quick turn around and keeping me informed every step of the way.
11. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Afternoon,
Thank you for taking the time to leave us a 5* review here on Trustpilot. We are very happy to hear that you were happy with the service you received from us here at Pronto Prestige, Norwich and that the team kept you informed with every necessary update. Happy to hear that the repair carried out to your vehicle was done to a high standard and it was completed in a timely manner with a full valet completed when handed over to yourself.
Thanks again for choosing us to repair your vehicle and we hope if you ever require our services in the future we will be your first port of call.
Many thanks, The Pronto Management Team
Completed! Nottingham.
** EDIT -** 13/07/2022
Car completed and received! Hurrah! Communication did improve as we neared completion. The job was also an excellent finish
I just wish over the period the communication had been better as it made the experience unnecessarily stressful and unpleasant.
My company car has been with Pronto Nottingham for nearly 9 weeks after an allocated repair via Davies Group insurance.
From the collection, on the 23rd of February to today 25th of April i have had zero updates apart from one text message 3 weeks after collection to say my car was with the "strip team, and updates will follow as the repair progresses."
Since then I have attempted a weekly call for an update. On the occasions I've been able to get through, I've been told they are unable to give an update due to an unprecedented workload, and on one occasion, when commenting on the length of time and lack of communication, heard the immortal words "it is was it is."
Out of desperation, today I've asked my insurers to step in to see if they are able to get me an update. They came back to me, and have been told that additional damage was found to the vehicle, parts have been ordered but they have no time frame on the parts.
It's only fair to say they have provided a courtesy car during this time and I've experienced very little hardship as I'm able to partially do my job.
However, I travel a lot for work, and had I known it would have taken this long I would have made prior arrangements.
It feels a little unfair to leave a review when the work hasn't yet been carried out, but to see another new review here with a longer waiting time is alarming.
I'll update when the work is carried out.
25. April 2022
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Morning Mr Haynes,
Thank you for taking the time to review your service at Pronto Accident Repair Centre, Nottingham. We are very sorry to hear that you are not satisfied with the service you received so far whilst your vehicle has been with us on site for repair.
As I understand, Martyn did speak to you yesterday regarding this feedback and provided you with an update to your vehicles repair status and has agreed to contact you again next week for another update to ensure you are not left in the dark. We will hold our hands up and say that we have lacked in communications with you throughout the duration that your vehicle has been on site with us, which we are incredibly sorry for and this is certainly not something we pride ourselves on if you read other Google and Trustpilot Reviews.
In regards to the additional damage we discovered, we are currently awaiting parts to be delivered which we cannot give a precise date of delivery due to the parts companies experiencing delays which in effect has a large knock on effect for us.
Unfortunately the accident repair industry is experiencing mass delays, which is a nationwide problem with up to 100,000 people waiting for repairs to be completed to their vehicle. We have recently shared this article (https://www.dailymail.co.uk/news/article-10578833/amp/Drivers-involved-accident-face-delays-THREE-MONTHS-vehicles-back.html) on our social media to inform customers that you will experience delays in receiving your vehicle back, but our teams are trying their hardest to ensure everyone's needs are being met, whilst also maintaining the standard of vehicle repair quality that we pride ourselves on. All I can do is sincerely apologise to you that you have received little to no contact from us and will be passing on the relevant information to the teams to ensure this does not continue.
Again, we are disappointed to hear of your experience. We hope that once your repair is complete and you have your vehicle back, you will revisit this review and there will be more positives to discuss. If there is anything else you require, please contact 0115 671 4444 and a member of our team will be happy to help.
Kind Regards, The Pronto Management Team
My car has been with this company since…
My car has been with this company since the1st December, the service and customer support has been very poor.
The car is still with them; even after I have spoken direct to Volvo customer services who have said that if I could get the part number, order number and Volvo dealership that they have ordered the part we are waiting for, Volvo offered to then provide a more accurate delivery or update but Pronto would not even release this information to my insurance company.
I would seriously consider sending any vehicle here to be repaired. The staff and customer support is awful.
24. April 2022
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Morning Mr Monk,
Thank you for taking the time to review your service at Pronto Accident Repair Centre, Nottingham. We are very sorry to hear that you are not satisfied with the service you received so far whilst your vehicle has been with us on site for repair.
As I understand, Martyn left you a message yesterday with an update regarding your vehicles repair status and parts delivery, which we are hoping to receive by next week in order to allow us to commence with the repair. This repair is also being dealt with by your Insurance company, Volvo & ourselves to ensure everything is being done that we can get done.
From what I can understand, your vehicle has required parts from Sweden due to the certain items not being stocked within the UK, meaning the parts have had to be ordered in from overseas, which has led to this untimely and lengthy delay in the parts being delivered and repair start. The factor I have addressed above is out of our company's hands and its important to note that it is also a huge frustration on our part as we always want our customers to receive a timely repair to their vehicle.
We will hold our hands up and say that we have lacked in communications with you a few times whilst your vehicle has been in with us, which we are incredibly sorry for and this is certainly not something we pride ourselves on. We have acted upon this and are providing you with regular updates in regards to your vehicles progress.
Again, we are disappointed to hear of your experience and for that we should have provided you with updates regarding the delay to the parts delivery. If there is anything else you require, please contact 0115 671 4444 and a member of our team will be happy to help.
Kind Regards, The Pronto Management Team
I had to use the service due to my…
I had to use the service due to my going through my insurance after an incident. I had never heard of the business before hand despite it being local. My accident was 7 weeks ago. It took pronto 4 days to collect the damaged vehicle. After this my insurance company was told by pronto it would take just over 2 weeks for the work to be completed. I had to contact my insurance company to find this information out as pronto hadn’t even contacted me to say it could be fixed let alone any completion date. On the expected completed date I called them and they said it hadn’t been painted yet, but they didn’t get in contact with me to inform me of this and then blamed the insurance company for giving a false date. They added a further 7 days for it to be completed. By what should have been the next completion date I called them asking when I can collect and again they told me it still needed to be painted, and that they were short staffed. I appreciate this was probably a genuine issue but again they’re was so no contact made to give any kind of updates.
For reference my accident was on the 7th of February, this was now the 7th of March. They told me to call back in another 7 days when it will be done. Fast forward to the 14th of March I call and to no surprise it wasn’t ready. This time I was told their oven was not working so the paintwork couldn’t be dried. By this point I was starting to get frustrated as they had had my car 5 weeks and I had been told it would have been completed on 3 different occasions. I called them on the 18th of March as I wanted an update, and I was told it would be done by Wednesday the 23rd and that someone would call me on the Monday to confirm this. No one did, so I called on Tuesday (22nd) where someone told me it will be ready to collect Wednesday at 4pm. So I contacted my hire car company and arranged for them to collect my hire car from Pronto at 4pm. Good job I arrived early as to no surprise Pronto informed my car wasn’t ready and I will have to go back and collect the following day. In the time at the garage explaining what’s happened I keep being asked who did you speak to, however no one gives their name over the phone, there is such a huge lack of communication in the office and everyone seems to blame each other and no one has taken any ownership. I took the afternoon off work, refuelled the hire car back to how it was when I got it as requested by the company all for me to have to turn around and go back home in it, and have to call the hire company and explain I still need the hire care despite them coming to collect it within the next 10 minutes. When I called the following day to make sure it was ready someone told me it would definitely be ready on the Thursday afternoon and someone would call me. It got to 3pm and I hadn’t heard from them so I called and was asked to collect Friday afternoon, by the point I said no. As they were pushing it back AGAIN. He said we can get it pushed through for you today (Thursday) and have it ready by 5:30pm. When I arrived it was still being cleaned so I had to wait for it to arrive back.
I eventually got my car back but when handing back the keys they asked for a £640 excess fee which I wasn’t not informed by them that I would have to pay on the spot today, this obviously adding to their poor communication between themselves and customers.
Throughout the whole process I have had to contact the hire car company back and forth to inform them of what’s happening.
This is really poor customer service, as well as a bad customer experience. Looking at other reviews it seems this has happened to more than just myself. A little bit of ownership for the poor communication wouldn’t go a miss.
I have informed my insurance of my poor experience and they are escalating the issue.
24. März 2022
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Afternoon Hollie.
Thank you for taking the time to review your service at Pronto Accident Repair Centre, Boston. We are very sorry to hear that you are not satisfied with the experience and repair carried out to your vehicle.
As I understand, your vehicle came in after being involved in an accident. We can apologise that your vehicle took 4 days to collect, but we did explain at the time that we required authority for recovery charges and once requested this was then outsourced to a recovery firm, meaning the collection time & date were in the hands of the recovery firm. Unfortunately, your vehicles repair experienced delays all of which were communicated to you. We are required to wait for the repairs to be authorised by your Insurance company before we are even able to touch your vehicle and order parts. I do understand the frustration from the customers point of view, because the processes all seem so simple, however when you are awaiting response from an Insurance company, we really have no say in when the repairs begin. Therefore you must understand that as soon as we had the green light from the Insurance company, we then began ordering parts immediately - which again experienced a 3 week delay. All of the factors addressed above are all out of our company’s hands and it’s important to note that it is also a huge frustration on our part as we always want our customers to receive a timely repair to their vehicle.
In regards to the collection date of Wednesday 23rd March @ 4pm, we did not confirm this date with you within Pronto Accident Repair Centre and later discovered that this date was confirmed externally by the Hire Car Company - unfortunately this was an error within the hire car company’s administration and shouldn’t have been confirmed, so for that all we can do is simply apologise for the confusion in communication. We offer that we would have your vehicle back to you by either Thursday 24th March at the end of the day or Friday 25th March in the morning, to which you requested Thursday. Unfortunately when you arrived your vehicle was still being cleaned as we wanted to return it in a clean state, and we can only apologise that you had to wait a bit longer for it to be completed.
Throughout your vehicle’s repair we will certainly hold our hands up in regards to the lack of communications between us and yourselves, which we are incredibly sorry for and which would have helped to resolve some of the issues you experienced. This really isn’t something we pride ourselves on and are disappointed that we have let ourselves down within the communication and service side of things.
In regards to the excess fee of £640, this amount would have been agreed between yourself and the Insurance company and is something out of our control, we are just required to take it when handing over the vehicle, just to reiterate the communication issue here was from the Insurance company and may be worth raising with them that you wanted to be made aware.
When we received a call from a gentleman regarding your complaint, we explained everything addressed above but were still met with negativity, even though we held our hands up and apologised. Throughout this call he had complained that the reverse light had stopped working since picking the vehicle up, we did explain that all the work carried out by us is covered with a lifetime guarantee and if this problem was due to our workmanship, we would have sorted it whilst the vehicle was in. When the vehicle was returned back to us we did check it over and could see that it wasn’t anything that we had done but the terminal had corroded - even though this wasn’t an issue caused by ourselves we happily resolved the issue and explained to yourself that it may happen again and we offered to help if that did occur again.
Again, we do hold our hands up in regards to the lack of communications, which we are incredibly sorry for and are disappointed that we have let ourselves down within the communication and service side of things.
If there is anything else you require, please contact 01205 333300 and a member of our team will be happy to help.
Kind Regards, The Pronto Management Team
Avoid - at all costs!
If I could take the one star away and give 0 I would.
My car was in for repair and after 3 long weeks it was returned to me with rippling paint work.
For a 'prestige repair centre' the C3 courtesy vehicle was beyond a joke. From a 7 seater vehicle to one that I couldn't get 2 car seats and my 2 children in at the same time! I was told that the C3 was the biggest car in their fleet!
The ZERO phone calls from day 1, when it should have been 1 a week. I had to make ALL the contact. The delays, the excuses and the terrible communication from Ashleigh was enough for me. Not to mention what REALLY goes on when it comes to vehicle repair. My car sat in the workshop for days before it was started all because I know someone who works there - what an utter disgrace. I'd love to know what part of the 'quality and end result' that Pronto talk about on their Social Media posts is a quality check of the work that was carried out.
Please don't send your car here or let your insurance company recommend this place to you as it's a stressful and unpleasant experience and not something anyone should go through.
To top it all off, Pronto Accident and Repair Centre Norwich were contacted and given the opportunity to put it right. Weeks and weeks with no call back, again, I left a message on their Social Media platform which has since been deleted and I have been blocked from making any further comments!
I have since spoken to the manager who called me on 19th Jan 22, and told me that he wants me to give them the chance to put it right. He offered me a Skoda, which all of a sudden was the biggest car in the fleet and when I said it wasn't much comparison to my Audi, he offered to hire me a Mercedes. I told him I'd think about it, do I really want to put my car back in the hands of this garage? So I called him back on the 26th Jan 22 at 9am. I was told he had just walked in to the office, he wasn't available to take my call, but he'd call me back.......today is the 1st Feb and I still haven't had that call back.
I'm beyond disappointed and reading some of the other reviews I now feel even more frustrated that this happened as it appears that other people have been given the service they deserve. Maybe because my car was an insurance referral it was shrugged off? Who knows, maybe one day I will get a call and all will be explained.
1. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Evening Miss Bailey, as you are aware, your entire case is being dealt with by the Insurance company due to the array of issues that have occurred when dealing with yourself and your vehicles repair. We do not wish to divulge in any further details on this review as both yourself and us as a company know the correct details of the events that have taken place. Many thanks, the Pronto Management Team.
Great throughout!
23. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Morning Jay. Thank you for leaving us this 5* review regarding your experience with us here at Pronto Prestige, Norwich. Short but sweet, just how we like it. We would like to wish you a very Happy New Year from the team here at Pronto.
Excellent service from this company
Excellent service from this company. My car was collected and a courtesy car left in its place. The repair was done quickly and to a great standard. We had a little confusion about returning my car but this was likely my error in not explaining my movements fully and was quickly remedied. Thank you for doing a great job!
18. November 2021
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Lin, thank you for taking the time to leave us a 5* review here on Trustpilot. We are very happy to hear that you were happy with the service you received from us here at Pronto Prestige, Norwich. Happy to hear that the repair carried out on your vehicle was done to a high standard and it was completed in a timely manner. Thanks again for choosing us to repair your vehicle and we hope if you ever require our services in the future we will be your first port of call.
Pronto had my car to fix after it had…
Pronto had my car to fix after it had been vandalised. I was more than happy with their work, the courtesy car, and the friendliness of the young men that brought courtesy car and brought my car back. Excellent service.
27. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Afternoon Sandra. Thank you for leaving us a 5* review regarding your experience with us at Pronto Grantham. We are happy to hear that you were pleased with the work carried out to your vehicle as well as the service you received from our team. We hope if you ever require a service that we offer you will choose us. Many thanks, The Pronto Management Team
Good service from Pronto
Good service from Pronto, car repaired quickly and came back nice and clean!! Thank you.
22. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Morning Andrea, thank you for taking your time to leave us a 5* review. We are delighted to hear that you were happy with the service provided by Pronto Prestige, Norwich. Thank you for choosing us and we hope if you require our services in the future, we will be your first port of call.
Avoid!
Absolutely shocking experience with this company. My car has been with them for 3 months, and not once have I received a phone call from them - until today when I lodged a complaint. I have chased weekly for updates, but get lied to and given wrong information every time. They lost the car for the first week. There was a delay getting a part -which was out of their control- but since the part has been in (5 weeks ago) it has been confirmed today that they have done nothing. Last week I was told they’d painted the door the wrong colour so it needed to be redone, today I was told by the Bodyshop manager that it didn’t happen. Bodyshop manager rude and has no customer service skills whatsoever. Despite being audibly distressed on multiple occasions, I have NOT ONCE received an apology. Have been given multiple dates for completion and only started work on it today when lease company got involved- they thought I had my car back already as Pronto informed them yesterday. They clearly think this is all completely acceptable and reasonable. Working full time for the NHS and a mother of 5, I don’t have time to chase them for updates and I will never use or recommend them again.
30. September 2021
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Morning Thalia.
Thank you for taking the time to review your service at Pronto Prestige Accident Repair Centre, Norwich. We are very sorry to hear that you are not satisfied with the experience carried out to your vehicle.
As I understand, your vehicle has been in for a refit and due to the intricate repair needed we experienced delays of up to a month to get the parts delivered which has majorly delayed the repair process. We can sincerely apologise for the lack of updates you have received and this is certainly not something we are renowned for so all we can do is apologise once again that you experienced this. From what I can understand also is that there was a large miscommunication between you and our team regarding the painting of the door, as you were incorrectly told that it had been painted the wrong colour, we are unhappy that this was wrongly communicated and hope that you understand that this never occurred to your vehicle. Again, we are disappointed to hear of your experiences and never anticipated this large delay and for that we should have provided you with updates regarding the parts delivery and the status of repair, which was started earlier than yesterday. If there is anything else you require, please contact 01603 980550 and a member of our team will be happy to help.
Kind Regards, The Pronto Management Team
Pronto car care have been very good…
Pronto car care have been very good repaired my car kept me up to date all the way through had a nice courtesy car too.Excellent service from Conner and all the team Thankyou very much. I would recommend Pronto as a first class repair centre in Peterborough..
20. September 2021
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Morning Shakib. Thank you for taking the time to leave us this wonderful review regarding your experience at Pronto Peterborough. We are very happy to hear that you were happy with the repair carried out to your vehicle as well as the service you received from our account manager, Conner. Thank you for choosing us to repair your vehicle, and hope to be your first port of call if you ever require our services in the future.
I had accidentally put petrol instead…
I had accidentally put petrol instead of diesel in my car and my car was sent to these guys who were exceptional. They were professional and caring, ensuring that my daughter and I could get back home with a last-minute organization of a courtesy car. I can't thank you guys enough for your brilliant service. Keep doing what you are doing!
17. September 2021
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Afternoon Dawn, thank you for taking the time to leave us this 5* review. We are very happy to hear that you had a pleasant experience with us at Pronto Peterborough and that your problem was resolved, we all know how these aren't the nicest of experiences but glad that our team made it very easy for you to carry on with your day. Thank you again for choosing us to complete the job.
Very unhappy
When I got into an accident my car got sent to pronto and they gave me weekly updates but when my car came back the battery was dead and things was missing and stuff was taken without my consent. When I rang up and asked about it they blamed me saying I killed the battery when it had just been delivered to me and I never got to drive it
8. September 2021
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Morning Toni. Thank you for taking the time to leave us a review regarding your experience with us at Pronto Peterborough. We are very disheartened to hear this feedback as this isn't something we associate ourselves with, and pride ourselves on high quality customer service. We would like to discuss this further to resolve any outstanding issues to ensure you leave on a happy note, please call 01733 516120 and we will be happy to assist you. Thank you, the Pronto Management Team
Excellent service and friendly staff
Excellent service and friendly staff. Kept me informed of the repair progress and made to feel that i mattered. The repai work was exceptional. Thank you Pronto Boston
30. August 2021
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Morning Barbara, thank you for leaving us a 5* review regarding your experience at Pronto Boston. We are very happy to hear that the service you received was excellent and our teams were able to keep you informed regarding your vehicles progress. Thank you for choosing us and we hope if you ever require our services again, we will be your first port of call.
These guys had my discovery in for…
These guys had my discovery in for repair on rear damage, the paint work was fantastic and came back looking like it was straight out the showroom. Highly recommended company first class service
2. August 2021
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Morning Mr Salter. We appreciate you taking the time to leave us this 5* review. We are really happy to hear that you were impressed with the service you received at Pronto Boston and that the finished repair on your car was beyond your expectations. Thank you for choosing us to repair your vehicle and we hope if you ever need our services in the future you will choose us.
My car went in for repair after an…
My car went in for repair after an accident. Took 7 weeks to get the car back I had to keep chasing them as I never received updates as promised. After i recieved my car back i used it for 2 days and it produced an engine fault. I looked under the bonnet to find the coolant expansion tank was not secured air filter was not secured and the intercooler was not secured. Now the car is back with pronto in Boston and once again they have not made any attempts to contact me. Everytime I've gone to the reception just get fed some more lies and made up excuses.
27. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Afternoon Mr Robertson.
Thank you for taking the time to review your service at Pronto Accident Repair Centre, Boston. We are very sorry to hear that you are not satisfied with the experience carried out to your vehicle. As I understand, we had your vehicle in for repair for 6 weeks due to the extent of work we had to carry out and the wait for parts which was also calculated within this. We are aware of the expansion tank coming away and are currently working on this as we speak, however we were not made aware of the Intercooler being loose. We have arranged daily calls to update you but have been unable to fulfil this due to you visiting us first thing in the morning, therefore making it hard to provide you with the relevant progress. If there is anything else you require, please contact 01205 333300 and a member of our team will be happy to help.
Kind Regards,
The Pronto Management Team
Really efficient service
Really efficient service, Rob kept me up to date with the progress of my repair!
23. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Morning Aishea, thank you for leaving us a 5* review of your experience at Pronto Prestige, Norwich. Happy to hear that the service you received was efficient and Rob was on hand to provide regular updates.
1sr Class Repair
Pronto were quick, efficient and made an excellent repair to our car. The courtesy car was clean and in good condition. Rob, our contact at Pronto provided information and had the car ready for collection early to enable us to reach work on time. Thank you for a superb service.
24. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Morning Paul. Sounds like your experience with the team at Pronto Prestige was a pleasant and easy one. Fantastic to hear, it is music to our ears and the team are certainly grateful for your feedback. We will pass on your compliments to Rob. Thank you for choosing us to repair your vehicle.
Excellent service by Pronto Rob
Excellent service by Pronto Rob Keep me up-to-date on how the car was getting on being fixed then And then when it came back to me it was lovely and clean and tidy would recommend them all the time. Thanks Rob at pronto
16. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Afternoon Jackie. Fantastic to hear that the service you received from Rob was excellent and he kept you informed of your vehicles updates - it's always great to hear that your car was returned to you in a new condition. Thanks again for choosing us to repair your vehicle.
Norwich were really good and very…
Norwich were really good and very helpful. As it was a claim I had text messages from Kings Lynn but the repairs were done at Norwich. Very impressed from start to finish Thank you
15. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von Pronto Accident Repair Centre
Good Morning Mandi. Thank you for taking the time to leave a 5* review for us. Delighted to hear that the team over at Pronto Prestige, Norwich were helpful throughout your vehicles repair. Thank you for choosing us.
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Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.