ProForm Bewertungen 416

Treadmill was bought in February. It stopped working in three weeks. I called and they tried referring me to Duham's. Duham's said it is up to Proform whether to repair or replace. They finally said they would repair but the parts were back ordered for eight weeks. So I bought a treadmill that broke in a month and cannot get it fixed for another three. I called there and no one can ever find my email in their system, they transfer around and pass the buck and are not accountable. I have MS and need to walk every day. Thanks for your absolutely horrible service. DO NOT BUY ONE OF THESE!!

I bought a Proform elliptical in March 2023. The elliptical was installed by Proform installers which I paid $200 so that I would have peace of mind it was done right. From day one it started making noises. The noise is so loud that it distracts from working out. It is so awful that I have stopped using it. I am really disappointed with this machine.
Another issue is Proform customer service and warranty. They want to talk you through troubleshooting the problem by removing panels, recording the noise, and videotaping the flywheel while using it…not easy!!! After going round and round with them they want to send you replacement parts. Why does a brand-new machine need parts replaced?!! They shipped the parts to the wrong address the first time, I had to wait another week for the parts to be reshipped. Once you receive the parts you have to contact a technician to schedule the installation of the parts. The soonest a technician can come is 2 weeks. My first bill is now due for a machine I can’t use. VERY UNHAPPY TO SAY THE LEAST!

Used the machine for a total of 25 hours and because the warranty had expired within 40 days there is nothing they can do to help. Major components of the machine are broken and there is nothing they can do. After wasting hours on the phone and several requests for service unanswered. DO NOT BUY any Proform equipment as they don't stand behind the quality of their equipment. iFIT is also a rip off because you cannot use the machine without the subscription. The worst equipment I have ever purchased in my life. Inability to resolve issues like this and refund the annual subscription of the IFit adding to the bad customer service experience I have ever received in my life. DO NOT BUY this junk!!!

We have been calling since December 2022 and they said they were sending us a part under warranty in 4 wks. We have called multiple times and still never received the replacement part abd it is almost April 2023. No one that answers the phone can tell you anything. I want a refund on my extended warranty!!!

I contacted Ifit/Proform on November 18, 2022 in regards to my treadmill turning on, but not working. They said the treadmill was out of warranty and they would have to send a technician out to diagnose the treadmill. Once the treadmill was diagnosed they would send a technician out to replace the defective part. I explained if the cost would be too much I would just purchase a new treadmill. I paid for the diagnosis and the Ifit/Proform stated the computer board needed to be replaced. I asked the Ifit/Proform rep if it was another part what other cost would I incur. The Ifit/Proform stated I would only have to pay for the part since I initially paid for the diagnosis and the cost of the technician to come out. I paid the initial fee and waited for my part to arrive. The part finally arrived on January 4, 2023. The technician came out only to tell me Ifit/Proform shipped the wrong part. I then conacted Ifit/Proform and waited another month until the part arrived on February 7, 2023 only to be told by the technician the part did not fix the treadmill. The technician said the motor was the issue and needed to be replaced. I then waited another month until March 8, 2023 for the motor to arrive. At this time the treadmill repair company told me they no longer had a technician in the area and I would have to contact Ifit/Proform. I contacted Ifit/Proform only to be told that I would be charged another service to repair my treadmill. I explained to them I had already paid the service charge and at this point had now waited 6 months to get my treadmill repaired and if the technician from the company I already paid was in the area I wouldn't have to pay anything. The representative continued to repeat they would not send out a technician without another service charge. At this point I'm just disappointed in the terrible customer service I received from Ifit/Proform. I had a great treadmill, but will never purchase another treadmill from Ifit/Proform.Poor Service!

Purchased an elliptical Carbon E10 with IFIT a week and a half ago. Put the machine together no problem, turn it on seems ok, but then upon trying to use the console it continuously gives an error, shuts down, try’s unsuccessfully to update software. Call Proform Monday and spend 1 hour 45 minutes with their help on video chat only to be put on hold after an hour. Thinking to myself great, they will replace the obviously broken console. Nope I get hung up on, no return call, no text no contact at all. I call again from work, thinking they will continue where they left off, nope new agent wants to start a new video call and go through the whole thing again. I question this asking if she cannot just look at the notes from the last person and she hangs up on me. Again no contact. As I am extremely busy at work I think great I’ll call Saturday, literature says open Saturday, I call and nope not open Saturday. At this point I really just want either some help for an expensive piece of
Equipment that should have worked out of the box, some actual customer service would be nice, or they can pick it up and give me a full refund.

ordered a part. they told me it would ship in 2 weeks. 6 weeks later they say they don't know when it will ship. past calls i was told it would ship that day. they are liars and poorly run.

If I could give 0 stars I would. My treadmill is under warranty and started making noise/running slower than normal one day so I called to request a repair. They said "okay sounds like this is the issue we'll send you the parts and when you get them all call to schedule an appt for a tech to come" WELL 2 of the parts have arrived and I'm still waiting on the last part that is "backordered" for over a month! Keep checking in on it and they keep making up dates that it's going to ship. Customer service is useless. They say they are doing "all they can" when they are really doing nothing.

I like many others, I believe, first thought about purchasing from Pro Form, based on using them in numerous hotels & gyms. When my Bowflex finally gave out, I decided to take a closer look at Pro Form, after a month or so of reading reviews on their Ellipticals I decided to purchase the Carbon EL. We assembled it the same day, step by step, we were pumped, if this worked out the treadmill was next on the list! Unfortunately it has never worked, after downloading the app, checking all the connections 10x, we still could not get any use our of it, the Display powers up, but is completely useless. We have not been able to run any programs whatsoever. Don't fret we thought, we have a 5yr maintenance plan...what a joke, no # to contact them by & emails are never answered, just an auto reply telling you that your request has been received. Well after waiting 6 weeks for an answer, I decided to post this horror story so that no one else would be defrauded by this company. To add insult to injury, they then sent me a 'Special Invitation' to extend my maintenance agreement...my night schedule opened up immediately so that I could alert the world about this scam!

I called I’ve only used several times
And it’s not working and customer service is useless and the warranty I still have to pay I’m never getting a proformtreadmill again

Purchased a 4 yr warranty that included a yearly in home tune up. Had some minor noises going on while using our new Carbon T10 and tried to use the warranty we purchased just for something like this. I started filling out warranty requests in Dec 2022 and did receive a response from Proform/ifit (automated I’m sure) that acknowledged the request and said someone would get in touch). NADA after that msg. There is NO human response and you can not get help even though your product is brand new and under warranty. We have been waiting 2 months for a human response but crickets. Only good thing is that it’s still working.

I wish I could give less than 0 stars!!!
I bought a proform bike with a tablet console. I used it for about 4 months the console started shutting down and rebooting in the middle of workouts. I started trying to get the problem resolved in July finally on December I got an answer stating it was my console hardware problem. At that time was told a replacement would be sent ASAP. Warranty went out in December so I asked would it be honored since I have been waiting on the company to respond/fix my issues. I was assured yes it would be just to contact when I got new console set up. I received the new console on Jan 30,2023. Once I got the new console setup and attempted to do a workout the same issue started. I contacted pro form customer support chat no answer email no answer. I finally got a representative by phone and was told my warranty was out and it would be $150 to get a technician to come out. I refused to pay anything because I was told it would be covered. I was then sent to another department and setup a virtual chat and sent a video of the issue. A couple of things were tried with nothing accomplished. After about an hour and half and 2 apps being downloaded the representative hung up on me.
This is the absolute worst experience and equipment you could have. I would definitely advise against buying from this company.
Absolutely the worst!!!
I guess this company has no regard to how much things cost now and to get something so expensive and useless hurts working people!!
Sorry sorry sorry excuse!!

This company is no good. Proform has been considerably dishonest. They shipped a Proform bike to me
saying it could not be cancelled. It was already shipped. It was not shipped. FedEx says it was shipped on 18 of October when Proform says it shipped 14 October. I cancelled the order before it was shipped and the TD Bank company who finances are trying to make me pay a $250 cancellation fee. Proform opted to not have the box signed upon delivery and dropped it at my front door about 530 in the evening with no signature nor even ring the bell or text me it had been delivered. They won’t be around too much longer. Slicksters. This company is no good. TD BANK should drop them ASAP. Who wants to form a class action case against them. I am GaryBushell easy to find on the internet

Screen went out in December. Told me 3 weeks for get a new one. 3 weeks later told another 3 weeks. 3 weeks later told me another 3 weeks again. Now I'm told 6-8 weeks. Pro-form is total CRAP company even in warranty. NEVER BUY THESE PRODUCTS.

After experiencing the issues I have and reading the reviews we should all start a class action suit against the company.
I bought my bike from BJs late Dec 2020 and bought extended warranty through 2025. I am going to contact BJs and tell them they are selling a product from a manufacturer that is not living up to its responsibility to the customer. They are literally non responsible.

BEWARE! Never do business with this company. I’ve been trying to get parts replaced for 4 months now and they still give me the run around. These people are crooks and only care about their money. Terrible experience I will never do business with them again.

We bought a treadmill in December 2022, received it and assembled, registered on Jan 5, 2023 but the console has a short and we can not get a response from Proform/ifit requests, calls, messages. There is NO human response and you can not get help even though your product is brand new and under warranty. We have been waiting for 4 weeks for a response, but have a treadmill that will not work.

Worst support I have ever experienced. Bought a pro-form carbon treadmill in January. Treadmill still doesn't work. The treadmill doesn't recognize the safety key is installed. They have text based support on there website that says no agents available when you try to use it. They have an email option that just responds with a case number and links you to ways to keep working out without a treadmill. Over a month and three case numbers and never a phone call or email. I have spent eight hours on hold for support. Talked to some of the worst, unknowledgeable support staff that I have ever dealt with. They sent me a new safety key... That didn't fix the problem... I knew and argued that that wasn't the problem... Don't know if I have the patience to wait another three hours to try something else... Worst company ever

Bought an elliptical from them. I have called everyday. I have also emailed them. No call back. I have waited on the phone for over an hour multiple times. At this point I’m beyond frustrated and ready to throw the elliptical out. ProForm you all suck!!!

I gave it 1 start because 0 stars was not available. Absolutely the worst support experience I have ever had. Total non responsive to Chat's email or phone calls. Do not buy Pro Form equipment if you expect any kind of support